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Business Profile

Auto Warranty Services

Vehicle Services Department

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Services.

Complaints

Customer Complaints Summary

  • 144 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/05/2023

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Repeated fraudulent letters that incorrectly state my vehicle's coverage will or has expired and that I "need to take immediate action".

  • Initial Complaint

    Date:08/29/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business continues to send me letters acting like some type of authority or manufacture to get people to sign up for crappy extended warranties. I do not want to receive any more letters in the mail, this needs to stop. Customer ID: EST3063976

    Please stop contacting me, I've called three times already and asked kindly, please. Stop pretending to send FINAL NOTICES but then continue sending the damn notices every other week..

  • Initial Complaint

    Date:08/24/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was sold a Vehicle Service extended warranty agreement and was lied to on the phone about the coverage. The only reason I purchased this policy was because I was told everything was covered except for my windshield wipers my battery and my tires and come to find out that is not true. I have been paying payments for seven months almost $200 a month on top of a $283 down payment, I would like a refund as soon as possible I talked to someone on the phone about a week and a half ago and they told me that someone would be contacting me. I have never been contacted back and now every time I try to call the numbers it’s just blank after it rings one time. I want my money back. I have never made a claim, and I’ve never had any of the services I’ve been offered. I also tried logging into the account to get the information and that is not available now either I do have the service agreement contract and my bank statements showing all transactions. I can have those sent over if someone could please contact me 317-698-6395 or my email [email protected]

  • Initial Complaint

    Date:08/13/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A piece of mail was sent on August 2, 2023 falsely soliciting for me to get coverage for my "2015 Toyota Corolla" which is incorrect. The bottom of the piece of mail had a "Registration Fee Voucher" that was quite obviously fake. This company was trying to get money from me and I do not want to receive mail from them again.

  • Initial Complaint

    Date:08/09/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving harassing letters from this company that puts on the facade of the DMV or some other legitimate, government entity. They go by “Vehicle Services Division”. It’s a scam and they need to be stopped before someone DOES fall for it, let alone those who already have. It is harassment!!!!! They should *never* contact me—or any other person they’re trying to scam out of money—again. If I receive anything else I plan to escalate this.

  • Initial Complaint

    Date:08/05/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received mail from this "Vehicle Services Department" every day since I registered my car. I am interested in whatever they're trying to sell me and I want it to stop.

  • Initial Complaint

    Date:07/30/2023

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They are sending me threatening letters with dates that I supposedly have to respond by. They are asking for my VIN and my mileage and using deceptive language to make me feel like I’m breaking the law by not contacting them and extending my warranty. This is deceptive and aggressive behavior by a company that somehow has knowledge of my vehicle and my home address. This is a scam by a shadow company and I’m sure I’m not the first one to tell you that. I want them to stop corresponding with me because it’s harrasment.

  • Initial Complaint

    Date:07/29/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a letter from Vehicle Services Division, Private & Confidential requesting the VIN and mileage about a car I don’t own. Someone by the name of Steven W***** who is the Program Coordinator.

  • Initial Complaint

    Date:07/13/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently purchased a car. I received a letter from "Vehicle Services Division" requesting my VIN and milage. I am irritated that they had the correct info about the vehicle I purchased (make, model, year). If they are stealing data or something, I hope this helps build a case against them.

  • Initial Complaint

    Date:07/11/2023

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep getting calls from this company. I am on a DNC register. They call from different numbers everywhere and I keep asking them to take me off their calling list. If I pick up, they send me 5 more calls afterwards. For the last two weeks. They have been harassing me. I have already reported them to the DNC registry but that doesn’t seem to affect them

Vehicle Services Department is NOT a BBB Accredited Business.

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