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Business Profile

Auto Warranty Services

Vehicle Services Department

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Services.

Complaints

Customer Complaints Summary

  • 144 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/31/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    CarShield and/or "Vehicle Services Division" have contacted me by mail saying that i need warranty coverage on a 2018 Nissan 370Z. Best I can tell, CarShield is based out of MIssouri and yet notices are being mailed to my home in Nebraska. I also received a barrage of phone calls in May about car insurance quotes for a 2018 Nissan. I do not own nor have I inquired or purchased a 2018 Nissan.

    Today's notice says it's from "Vehicle Services Division" and it is my "Final Notice" to respond. Record ID **********. Phone is listed as ***********. Today's notice also included a registration fee voucher.

    I have flagged my credit report for identity theft and contacted IdentityTheft.gov.

  • Initial Complaint

    Date:05/30/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sent me a letter in regards to a hyundai elantra GT which I Do NOT own. They request a call at 888 413 6085 wanting my vin and mileage. They have my name and address.. This has to.stop. I know this is junk but for older people who don't understand, this is not good

  • Initial Complaint

    Date:05/28/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’m receiving notifications from the Re: Vehicle service decision who ever that is they have a lot of personal information on me there notices sound threatening about I have not Responded on many attempts to contact me regarding Registration of my New truck they say that if I don’t contact them and Register my vehicle it will lose all warranty protection and will cost me any repairs in the future .Idont know this company but I’m worried they might be able to do this.thanks

  • Initial Complaint

    Date:05/27/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I continue to get mail from this Vehicle Services Division. NO return address - demanding I contact them on the phone - this is the last notice (one can only hope)

    I have no idea what the BBB is for if they can't stop this madness. Give me a name of a company and their address and I will take this up with a postal inspector.

  • Initial Complaint

    Date:05/26/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is really annoying. They won’t stop calling me!!!! I just got something in the mail and it looks so real and serious! They almost got me. I almost fell for their scam. I was worried because I really thought I had done something wrong. This needs to end.

  • Initial Complaint

    Date:05/26/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vehicle service division harrassing me with continual pamphlets by mail about coverage to my existing vehicle.

  • Initial Complaint

    Date:05/25/2023

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company has been sending me information about vehicle coverage on a 2019 Toyota Camry XSE. They have my name on there and address and they keep sending me these notices. I have never owned a 2019 Toyota Camry XSE. The record number is **********. Take my name off this And quit sending me these notices.

  • Initial Complaint

    Date:05/25/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Making a complaint concurring with other complaints that I read in regards to the $199 "Registration Voucher" I just received today. This looks a lot like an official document you would get from a government entity like Department of motor vehicle just without and contact company name address or phone number that I can tell. This seems to me is very misleading advertising leading an individual to maybe want to deposit the $199 under the assumption it is a legit rebate, refund, etc. I did not fall for this as the name addressed to is not correct completely utilizing my actual middle name as first name and my actual first name as my last name (very suspect,). What can we do to crack down on this kind of misinformation and deception. To me it seems punishable by law. I am just fed up with this kind of lie, misinformation and deception and want to do more about it but I can't because there is no contact information on the document. I have no idea who it really came from.

  • Initial Complaint

    Date:05/24/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I keep receiving the attached letters/checks in the mail.

  • Initial Complaint

    Date:05/24/2023

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is really annoying. They won’t stop calling me!!!! I just got something in the mail and it looks so real and serious! They almost got me. I almost fell for their scam. I was worried because I really thought I had done something wrong. This needs to end.

Vehicle Services Department is NOT a BBB Accredited Business.

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