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Business Profile

Auto Warranty Services

Vehicle Services Department

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Warranty Services.

Complaints

Customer Complaints Summary

  • 144 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have received numerous phone calls from the "Vehicle Service Department" for over a year, calling outside normal business hours. They use different phone numbers so I cannot block them. I have asked repeatedly to be removed from their calling list. I just want them to stop calling me. Phone number for today's call is **************

  • Initial Complaint

    Date:05/09/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Repeated calls from numbers that do not connect even if you call that number immediately after hanging up. Blocked each time. They always call back using a different phone number. Have repeatedly asked them not to call back. Advised them that I'm on the do not call list. They don't care. It's endless with calls coming in every hour.

  • Initial Complaint

    Date:05/04/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Want the phone Calls and Mailings to STOP

  • Initial Complaint

    Date:05/03/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep sending me notices in the mail regarding my Hyundai car trying to scare me about my car being "out of coverage" and that I may be financially liable. I've ignored them and keep getting more letters. The most recent one says "final notice" so i'm hoping this is the last I hear from them. Somehow, I doubt it.

    They're obviously a scam because they're in no way affiliated with Hyundai nor Geico through which I have my auto insurance. Very misleading, and it appears many other hyundai vehicle owners have experienced the same thing. Because the letter looks so official, I'm worried others will be scammed.

  • Initial Complaint

    Date:05/03/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    VSD continues to send different final notices for my new vehicle. None of the record IDs or call back numbers match, each of the letters had a different expiration date regarding the car and now I’m being told I HAVE to pay the $200 or I will be fined a higher fee. This needs to stop immediately as I declined additional coverage and will not be legally responsible for additional fake fees.

  • Initial Complaint

    Date:05/02/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They keep calling! I cant get them to stop! They call from different numbers and different callers, always the same. When I ask questions, they hang-up. I tell them to stop calling, but that doesn't stop them. I have literally received dozens of calls from them in the past month! Its almost every day.
    The call starts off, " Hi, I'm with the vehicle warranty department. How many miles are on your....?" They usually name a vehicle I once owned, but I did get a call last week about a car I have never owned.
    Its real people calling too, not robo calls. But no matter how I tell them to remove me form their list, lose my number, stop calling - they keep calling.

  • Initial Complaint

    Date:05/01/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Constant mailers and phone calls for a car I have never owned.

    Not sure how they got either but wont take me off their list.

    Would love to find out who sold them my information but that doesn't seem likely.

    Hopefully they get sued and go out of business.

  • Initial Complaint

    Date:04/27/2023

    Type:Customer Service Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They call me constantly. I have told them I am on a do not call list, told them I am going to take legal action, and it almost makes them call me more. I have tried to block the numbers but they always call from a different number. The name that comes up on the phone number is ASC, LLC. When I asked for the name of the company on this last call they said it was Vehicle Service Department. I have filled out a complaint with the FCC as well but is there anything we can do to stop this harassment. They interrupt business calls and it is unbearable.

  • Initial Complaint

    Date:04/26/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I’ve received an official looking letter from “Vehicle Services Division” warning me that “without a vehicle protection place in place, you are at risk of being financially liable for any and all repairs”. I knew this was a scam before I even opened it. The only contact information is a ************. The postmark is from St. Louis, Missouri.

  • Initial Complaint

    Date:04/26/2023

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a very official looking FINAL NOTICE from the Vehicle Services Division, telling me that the coverage on my Hyundai Accent 2014 was about to expire or was expired and telling me to call them at 1-888-413-5067 by May 5 2023. They also sent a Registration Fee Voucher for $199.
    I believe this is a scam and will not respond.

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