Complaints
Customer Complaints Summary
- 18 total complaints in the last 3 years.
- 6 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Went to the Hospital at ********* in ****** ***** on October 23 2024 . I was diagnosed with the flu and got charged $5895.48 for this visit as I have no insurance I paid this the hospital ensured us this was the final bill. On April 22 2025 ( 6 months later) I Received a collections notice in the mail on from Iquantified for $1,004 dollars for the services provided at Western Health Services ******.I Tried to call the Western Health Services ****** as stated on the collections notice an received "a line has been disconnected response". Tried to email ********************** as stated on the collection letter and got an email not found reply.I Called igmsll and the agent told me he could not give me details on the collection, to just pay it.I asked for the phone number of the Western Health Services ****** he told me to go to the website to get that phone number. I told him I already did and got a "line has been disconnected"He told me he could email me an itemized collection but not a phone number. I told him I had never prior to this notice received an invoice, he told me this collection letter was the invoice. I asked for proof of them sending me other invoices. he could not produce any.He told me to now call the Hospital at ********* as that is where I received the treatment. I tried calling, got send to a voicemail.I emailed *************************** and got an email not found reply. So I am left with a debt, no one to talk to, no way to provide written proof that I am trying to contact/resolve this as both emails bounce, I am sent to a voice mail, I get a phone line that has been disconnected, or at best I speak to a human that all can do is take my credit card, as he can not email me an itemized receipt ( he did say he will put one in the mail which I need in order to get re-imbursed by my ****************************** that is if this is indeed a true invoice and not some very elaborated scam) .
Business Response
Date: 05/01/2025
Good morning.
The lack of response to the patient's emails is due to the patient having the incorrect email address. She was using *********** instead of ***************************. (A "g" instead of a "q")
I have attached the patient's statement to this response. Should she wish to contact the provider directly, the customer service number is on the statement and is verified as currently in service.
The patient may have paid the hospital the facility charges but this charge is for the physician charges, totally separate from the facility charge.
If Ms. *********** would like to speak with me, I'll be happy to help in any way. My number is **********************.
Best regards,
***** *********
PresidentInitial Complaint
Date:12/04/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
8/23/2023 Healthcomp health insurace paid for services provided. The quantified management services is charging me directly the amount of ******.Business Response
Date: 12/11/2024
Greetings.
The claim was initially sent to the incorrect address for the insurance provided. Upon review, the claim was re-filed to the correct address. The insurance company processed the claim and applied $533.03 to patient responsibility. The Explanation of Benefits is attached. ************ has other insurance, please provide the insurance details and we will be happy to file a claim.
NAME:*****,XINIA
ACCT#:******
PAYMENT *******/**/2024
Visit Number:EX550334230823
POL #:0848998
ICN #:53292156-01
SERV DATE POS NOS PROC MODS BILLED ALLOWD DEDUCT COINS CO-PAY REAS *****************************AMT
---------------------------------------------------------------------------------------------------------------
082323-082323 49 0 78014 $1,315.00 $333.03 $333.03 $0.00 $0.00 $981.97 $0.00
082323-082323 49 0 A9516 $400.00 $200.00 $200.00 $0.00 $0.00 $200.00 $0.00
---------------------------------------------------------------------------------------------------------------
CLAIM TOTALS: $1,715.00 $533.03 $533.03 $0.00 $0.00 $1,181.97 $0.00Thank you.
***** *********
PresidentInitial Complaint
Date:11/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The date of service was 02/05/2024. My husband has been making payments. I did not know, he was making payments. At the date of my service, I thought I had insurance. My question is why did the office not inform me I did not have insurance?Business Response
Date: 11/27/2024
Ms. ***** obtained medical services by ************************ and provided insurance information at the time of her visit. The mammogram was completed and the insurance was billed. ************* applied the charges to Ms. ******* deductible/patient responsibility. No payments have been made on this charge. ************ needs a payment plan, we will be happy to help her set one up. Please contact us at ************.
Thank you.
***** *********, PresidentInitial Complaint
Date:10/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi- On 22nd Feb'24, I made a full payment for this account using my debit/credit card directly to **********. Despite this payment, I continue to receive notifications from iQuantified Management Services regarding this outstanding balance. I am concerned about the potential negative impact on my credit score due to these duplicate notices. I kindly request that you investigate this issue and take the following actions: a- Confirm receipt of my payment for $173.12 on 22nd Feb'24. b- Update my account balance to reflect a zero balance. c- Immediately cease all collection efforts and communication from iQuantified Management Services regarding this account.Business Response
Date: 10/09/2024
We have addressed the solution to this problem on 9/30/24 with the patient. All we need is the proof of payment and we will get this account resolved. We are waiting for the patient to provide that. No report has been made to any credit bureau.
Thank you.
David Carpenter
Initial Complaint
Date:08/13/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
THE BUSINESS IS A COLLECTION AGENCY. THEY ORIGINALLY CALLED ABOUT THIS BILL (FOR AN ANESTHETIST AT A COLONOSCOPY) IN OCTOBER 2023. THE COLONOSCOPY TOOK PLACE IN JUNE 2022. THE COLLECTION AGENCY REP STATED THE BALANCE DUE WAS $2640.00 AND WANTED ME TO PAY IT OFF, STATING IF I PAID IT RIGHT NOW SHE COULD GIVE ME A DISCOUNT (QUESTIONABLE HONESTY HERE). I ASKED ABOUT WHETHER MY INSURANCE HAD BEEN BILLED AND WAS TOLD NO, THERE WASN'T ANY INSURANCE THAT WAS APPLICABLE. BUT THERE WAS! ALL THE OTHER PROVIDERS FOR THE PROCEDURE (DOCTOR, FACILITY, PATHOLOGIST) HAD SUBMITTED CLAIMS TO MY INSURANCE, BUT NOT THIS ONE. SO I PROVIDED THE INSURANCE INFORMATION AND WAS TOLD THE INSURANCE CLAIM WOULD BE SUBMITTED. I WAS TOLD THE INSURANCE WAS BILLED ON NOVEMBER 9TH, BUT NEVER SAW A CLAIM ON THE INSURANCE COMPANY'S WEBSITE. SO I CALLED THEM AND VERIFIED THAT NO CLAIM HAD BEEN SUBMITTED FOR THIS PROVIDER. I RELAYED THIS INFORMATION TO THE COLLECTION AGENCY AND WAS TOLD THE **** WOULD BE PUT ON HOLD PENDING INSURANCE BILLING. NEVER SAW ANY CLAIM SUBMITTED TO THE INSURANCE COMPANY. FINALLY CALLED THE INSURANCE COMPANY TO SEE IF THEY COULD INTERCEDE IN THIS MATTER. THEY SAID NO, BUT TOLD ME THAT IN ******** PROVIDERS ONLY HAVE 90 DAYS TO BILL INSURANCE. IN JULY 2024 (25 MONTHS AFTER THE SERVICE DATE!) I CALLED AND RELAYED THIS INFORMATION TO THE COLLECTION AGENCY. WAS TOLD THEY WOULD PUSH THIS BACK TO THEIR CLIENT AND IT WOULD BE CLOSED. A FULL MONTH AFTER THAT CALL, I GOT ANOTHER PHONE MESSAGE DEMANDING PAYMENT OF THIS ****! PLEASE HELP ME MAKE IT STOP! THESE PEOPLE DON'T KNOW WHAT EACH OTHER ARE DOING, AND DON'T BOTHER TO READ THE NOTES IN THE FILE. THE MAIN CULPRIT IS A WOMAN NAMED ***. IF SHE LOST HER JOB THERE OVER THIS, IT WOULD BE PERFECTLY SUITABLE. THANK YOU.Business Response
Date: 08/14/2024
While we strive to be excellent communicators always, at times we fail. My apologies if your experience was less than perfect. We have cancelled the referenced account back to the original provider.
Best regards,
*****************************
PresidentCustomer Answer
Date: 08/15/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:05/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Service provided by anesthesiologist for cataract surgery for my husband ********************* in August 2023. Insurance coverage, paid ****** ...IQMS sent 2 notices of non payment and was personally paid with FSA funds 2 days after insurance payment unbeknownst to me. I was informed by my Cigna FSA ( hubby is on my insurance)of the double payment and my requirement to reimburse my FSA which I had to do for access of my remain monies. I have contacted IQMS MANY times and sent documentation to verify the above and have received confirmation from them that the money is due..promise of call back and return of funds has never materialized months later. Calls from me 2-14 *******, 2-08 *****, 2-22 *****, 2-21 *****, 12- *****, 2-21 ******, 2-21 *****, and other times since February...one of the most recent conversations I was told that ******* is following up and I should have my refund because the double payment was verified. Help please because I'm getting no where and they are not responding and refuse to provide contact info for the anesthesiologist for a direct request.Business Response
Date: 05/30/2024
Hello,
There are several accounts for ************** in our system, some of which are paid, some are not. I believe the ones in question are account nos. *********, date of service 04/11/22, for $182.91 and no. *********, date of service 02/22/23, for $182.91. Adding these two accounts together reaches the $365.82 mentioned by **************. We show these accounts to be paid in full on 08/24/23. We have checked with the billing company regarding any overpayments and they have confirmed that nothing has been overpaid. If ************** has something from her insurance company showing payment on these accounts, please have her provide a copy and we will go to bat for her with the billing company. I apologize in advance if I am requesting something that has already been provided but we have no records in house.
Thank you,
*****************************
PresidentBusiness Response
Date: 05/30/2024
The Explanation of Benefits document provided refers to different dates of service than those in our office. If another EOB exists relating to the dates of service of 04/11/2022 and 02/22/2023, please forward to me.
Thank you,
*****************************Customer Answer
Date: 05/30/2024
Complaint: 21778734
I am rejecting this response because: I have already attached the *** from Cigna that they had paid...also fact notification that my FSA payment was denied because of insurance paid ...********************* does not have any outstanding acounts with this company...several CS Reps with this company acknowledged the double pay and indicated they would reach out for reimbursement...if accurate and truth records should be reflected. I also.emailed paperwork to Rose.previously
Sincerely,
*********************Customer Answer
Date: 06/01/2024
The memo from FSA...WEX SHOWING PERSONAL REPAYMENT OF AMOUNT PAID TO IQMS FOR OVER PAYMENT.Customer Answer
Date: 06/06/2024
I previously sent an explanation of benefits from Cigna which shows this payment made by them and then a receipt from me showing a refund paid because of the denial. ***** and I paid this same bill...I have attached additional information. Thank you.Initial Complaint
Date:12/08/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Quantified Management Services Acct # ****** / Ref # ********* Date of Service. June 9 2023 Date of receipt of collection letter 11/29/2023 Service Provider Anesthestesiologist ********************************* ************************* I have never received any billing notices from the doctors office, as well as from I quantified management company. The only time i realized that there was an issue was when i received the collection letter 12-5-2023. affecting my credit score which i carefully manage. i also spoke the el mirador the surgery center, and when i told them about the what i was going through, they knew exactly it was from the anesthesiologist, and they told me a lot of this happens all the time from the anesthesia. Clearly IQMS, purposely, with malicious intent deliberately delay the process for the patient to fix the billing issue so that they can gain financial gains with what they do in their business. I even spoke with my insurance provider ******. they said they have heard of a lot of complaints regarding my issue. can you please escalate this for me before i go to a consumer attorney and have IQMS reverse the damage they did to my credit. Thank you for your usual prompt attention.Business Response
Date: 12/11/2023
iQuantified Management Services received this account for **************** from our client on or about 11/12/2023. **************** paid the account in full on or about 12/8/2023 and the account is closed. This account has never been reported to the consumer's credit record. iQuantified does not ever report to anyone's credit record. Please let me know if you have any questions or concerns.
Thank you.
*****************************
PresidentInitial Complaint
Date:11/14/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have now received several texts from this company claiming I have a debt to pay. I paid my medical ******************* time ago now. I will not be paying anything else. This company needs to take me out of collections and leave me alone.Business Response
Date: 11/15/2023
Our client, *********************************** placed an account with IQMS in the amount of $44.08 for a date of service of 3/29/23. The original charge was billed to the patient's insurance company and was paid in accordance with the policy. The balance due was transferred to the patient as part of her deductible or co-pay. If ************ can provide proof of payment, we will be happy to go back to our client and research the balance due. If you have any questions or concerns, please contact us at ************ and reference account no. *********.
Thank you.
*****************************
PresidentCustomer Answer
Date: 11/15/2023
Complaint: 20870625
I am rejecting this response because: I need written evidence of these charges sent via email or mail.
Sincerely,
***************************Business Response
Date: 12/11/2023
I will request a statement of account be mailed to you.
Thank you,
*****************************Customer Answer
Date: 12/11/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:08/17/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
iQuantified Management Services has been contacting me repeatedly about collecting a debt for anesthesiology services I received on 08/03/22 from Tennessee **************************** LLC ***************). iQMS initially told me I owed $1115.20. I have contacted Tenn. ***************** Assoc. multiple times, who assured me I have a $0 balance. I located my original EOB from my insurance company, ***************** Blue Shield. The amount I owed was $48.72. I have a copy of my EOB. I also later paid Tenn. ***************** Assoc. $276.08 directly, which I don't think I actually owed. (I have not paid anything to iQMS.) iQMS continues to send me letters and calls me on the phone. I am sensing that they are a scam. Contact at iQMS is "*****" - ************. Email: *********************************** Last phone call was yesterday, 8/17/2023. Last written correspondence was 8/3/2023.I believe I owe nothing. I want the calls/letters to stop. If the business is scamming others, then I'd like the business shut down.Business Response
Date: 08/18/2023
We forwarded the complaint to our client as it appeared to be a billing issue between the provider and ********************** insurance company. The client responded back this morning and stated that the Insurance paid $276.08 with patient responsible for $48.72. Then insurance recouped (took back) $276.08 stating that the patient is responsible for the full balance.. Pt has paid $48.72 and $276.08.
Based upon this information, we are cancelling the account back to our client as paid in full. No report has been made to any credit reporting agency by IQMS.
Thank you.
*****************************
PresidentCustomer Answer
Date: 08/18/2023
Complaint: 20483122
I am rejecting this response because:
I need a statement in writing directly to me from iQuantified Management Systems with an apology and proof that my account is closed, and a guarantee that further communication will stop. Send to email at ************************ iQMS had been writing and calling me about a purported unpaid bill of $1115.20 over the course of months. They even offered to settle privately, which appeared to be extortion despite my proof to the contrary. There was never any bill to me even close to that amount from ********* ***************************** This caused undue anxiety.
Sincerely,
*********************Business Response
Date: 08/30/2023
iQuantified could not have handled this account any differently, given that we had incomplete information regarding the bill. Once the consumer responded to our efforts with the appropriate documentation, we sent that info to our client. The client then reviewed the account and resolved the issue. The account has been cancelled and no report has been made to any credit agency. I apologize that we had incomplete information from our client and thank the consumer for providing the needed documents to resolve the account.Customer Answer
Date: 09/06/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
Date:05/16/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received a bill from ASA ************* for Anesthesia *************************** PO Box ******, *******, ********, ***** in November 2022.Billing Questions Phone: ************** Account # ******** Total bill $1625.00 This is correct because I had emergency surgery while on a trip to my home ***************** on May 31, 2022 ******************* paid PPO discount of $1253.00 on 10/11/2022.I received a bill for the remainder November 2022 of which I paid the difference of $372.00 online, November 8, 2022.My Online Payment information:Transaction Reference Number TZASCRT2646347 Transaction Date 11/08/2022 Patient Name ************************* Job Code ZASC Account Number ******** Payment Amount $372.00 This cleared my checking account on 11/09/2022 for $372.00.I have correspondence from ASA ************* that this bill has been paid in full and there is a "0" a balance.The following is my problem:Received a letter February 2, 2022 from:"Anesthesia ****** ****** PC", PO Box ***** Drawer ******, *******, ** ***** Telephone ************** (same as above)Acct: ****** Over due balance $372.00 I once again called ASA ************* and was told the same thing, I have a zero balance and nothing is owed. They did not recognize the account number ****** from the letter threatening to send to a collection agency, although the phone number was the same and the signature merely said Very truly yours, Correspondence Department.Received 2 phone calls from IQM collections asking me for information but refused to give any details of who I owed and how much.Then Received another letter May 15, 2023 from:iQuantified Management Services a debt collector for account number ****** looking to collect same balance of $372.00 for ********************** PC.I have only ever received one bill for anesthesia service which as stated above was paid immediately.Don't know what to do at this point except that harassments need to stop and this feels very much like a scam.Business Response
Date: 05/17/2023
Hello,
I have reached out to the client to determine if there has been a mistake on the account. I will update this case once I have a response from the client.
Thank you.
*****************************
President, IQMSCustomer Answer
Date: 05/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
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