Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter recently from Quantified Management Services. Saying I owe a debt that I want to dispute. I guess the letter was lost in the mail. It states that I have to send in a written dispute within 30 days or I can send a dispute to ************************ This link does not work. I went to their actual website and at the bottom of the page there's a section to send a message to them. There's a box for message and one for dispute. I filled out the requested information and clicked the dispute box, nothing happens. I also tried to click the box labeled message, again nothing happens. There's no error message just a circle with a slash going across it. It doesn't work. Is this how they prevent you from disputing collections. I want to dispute this charge but I can't because their website doesn't respond. This can't be good business practices.

  

  Business Response

  Date: 05/01/2023

  ****************** submitted a dispute via our website.  She states that she wants to to dispute the debt and that she has either paid the bill or is paying the bill.  She gave no indication of the nature of her dispute.  I have left a message for ******************** to contact me and am awaiting a response.  

  Thank you. 
  *****************************
  President

• Initial Complaint

  Date:03/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a knee surgery last year and have been careful to handle the bills as necessary. I either paid off all of the bills or had them on a payment plan, and I'm serious about my credit score and such. I began getting calls from IQM over and over (multiple times as week) and I didn't know who they were; I'd received no bills and there was nothing on my credit report indicating I owed any debts. They've started calling from fake numbers that come up as 'Scam Likely'. I answered today while commuting and a person was on the line. They were very rude, accusing me of evading and not answering on purpose. However, over the last weeks, I'd tried to email IQM, and tried to call back, but they haven't called or contact me when I've tried to reach out. They only call on their own terms from these random numbers. So, the person was really rude, saying that I owed for my surgery, etc. I tried to explain that I received no bill from the doctor in question before the debt collection even came out, and they said something about my address being wrong. Before we could clarify the address, the call dropped. Once I got to a safe spot in my commute, I tried to call back, but the call would not go through to them. I've since been reaching out to my doctors but so far, I don't see any evidence of owed bills. This company may or may not be a scam, but at the very least, they harass customers to an intense extent. I would like for IQM to stop contacting me, and to please learn better ways to interact with customers. You are causing unnecessary stress for people. I do not wish to deal with this company, and will interact with my trusted, kinder doctors instead.

  

  Business Response

  Date: 03/13/2023

  Our client is **************.  ************** provided anesthesia services to ************** during her recent knee surgery.  ****************** insurance was billed and the bill was paid to the limits of her policy.  ************* applied the remaining amount of $177.75 to ****************** deductible or co-insurance.  IQMS received the account on 10/26/2022.  The initial letter was mailed to ****************** address of 3001  ************************** IQMS received a mail return notice from the post office.  When ************** answered our contact attempt on 03/02/23, this was explained to her but the situation was unable to be resolved at that time as the call was dropped.  No further contact attempts with ************** have been successful.  If ************** would like to resolve the account, she may call me directly at ********************** and I will be happy to assist.  This account has not been reported to her credit record.  

  Thank you. 

  *****************************
  President
  IQMS

  Customer Answer

  Date: 03/13/2023

   
  Complaint: 19526319
  
  I am rejecting this response because: I have handled the payment situation with the anesthesia company. Please do not contact me anymore.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:01/19/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a collection call on am amount that sounded very familiar to me and I need to investigate whether or not I paid the debt. I asked to be provided with an itemized bill to reference and updated my address with this collection agency. *** requested this request in writing on three separate occasions and to date have not received anything in writing. I called the client ******* Sedation Services to confirm my account was placed with this debt collector prior to paying them as. I was advised by ******* Sedation that I paid the amount in full on 10/25/22 and that they would send documentation to pull my account out of collections. I advised the collection agency of this on 1/5/23. On 1/19/23 I received another call requesting payment. I advised this debt was paid in full. The agent began to argue with me and stated they called their client and were told no payment has been made. I told the agent I need to call the client again to confirm what he was telling me because that did not match what I was told. The agent became angry and started yelling you are going to pay this bill. I hung up. On three separate occasions *** attempted to dispute the debt online at IQMSLLC.com and send correspondence and the system doesnt allow you to submit anything. When you call their phone number ************ they call disconnects immediately. The same thing when I call back the number attempting to call me ***********. When I call it asks to select a language when I press one for English it disconnects the call. I am not able to speak to anyone at this organization to work this out. Ive also called the client *************************** again today 1/18/22 and they confirmed my account is paid and in good standing and resubmitting to pull out of collection. I want the harassing and threatening calls to stop and this company to provide in writing from their client that I still have a debt prior to paying anything. Their client told me the debt was paid.

  

  Business Response

  Date: 01/24/2023

  We have reached out to the original creditor to confirm prior payment.  Once that status is determined, we will determine the next steps. I expect an answer within 7 days. 

  Thank you. 

  *****************************, President

  Customer Answer

  Date: 01/30/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have attached the proof of payment that this organization is stating I did not pay. I was able to get an answer within 20 minutes on two separate occasions. I would like this collection case closed and the harassing calls to stop along with an apology.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:01/17/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They constantly call me from random numbers that come up as "Scam Likely." Of course, I don't ever answer. I let it go to voice-mail. It's always the same automatic message system that you can barely hear/understand because it's quiet, fast and speaks with a foreign accent. I have received only one "bill" 1 year ago that doesn't even say what it's for. When I call the service number provided, they do not answer. When I go on their website it messes up. They have also texted me before but I asked them to stop texting me, which they have. But they will not stop calling me. To me, they are a scam and they need to be stopped.

  

  Business Response

  Date: 01/17/2023

  Hello, 

  We received ************************ account with ************** PLLC on or about 4/6/2022.  The charge stems from services rendered on 8/16/2020 in relation to the cesarean delivery.  The charges were submitted to the insurance on record and resulted in co-insurance/deductible amount of $806 due from the patient.  The initial notice was sent in the appropriate time frame and several calls, texts, and messages were left for *********************  On or about 6/28/2022, ******************** accessed the IQMS website at www.iqmsllc.com and created a payment arrangement of $67.17 per month to be paid via her debit/credit card.  The first payment was declined as an invalid card number.  Further attempts to contact ******************** have been ignored or refused.  

  Should ******************** wish to resolve this bill, please contact me personally at ********************** and I will be happy to help her. 

  Thank you, 

  *****************************
  President
  IQMS

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from iQuantified Management Services dated 11/14. I received 4 days ago, December 1, 2022. The letter states I owe $200.89 from a debt from ******************** LLC. Skybridge is a staffing firm. I have not used a staffing firm in over 25 years. I have asked them for more detailed information. I have not heard of this company. *********************

  

  Business Response

  Date: 12/17/2022

  We have received the request and have asked the client to provided the necessary documents to send to the patient.  As soon as we have that response, we will be in contact with the patient.  Should we not receive a response within 30 days, we will cancel the account back to the client. 

  Thank you. 

  *****************************

  President
  IQMS 

• Initial Complaint

  Date:10/31/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted the Anesthesiologists billing **** to ask them to show me I owe the debt and have email stating that if they didnt email me an itemized statement that I dont owe them anything in final email as well . This debt is not mine unless you can produce me an itemized statement to send in mail

  

  Business Response

  Date: 11/01/2022

  Good morning,

  Hello-

  Attached is a copy of the letter mailed on October 25, 2022. A copy of the itemized statement from the medical provider was included. 

  The billing statement shows that the prior billing company filed a claim with Humana. They made a payment and adjustment, leaving the balance to the patient's responsibility. Please refer to your Explanation of Benefits from Humana and contact them if you have questions about how the claim was processed. 
  

  Please don't hesitate to contact us if we can be of further assistance. 
  

  Thank you.

  *****************************

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from IQuantified March of 2022 stating I owe a debt from ****************** back from 2018. I have paid all medical bills in full from a neck surgery. This is not even showing on my credit report that I have any debt owed. And I stated this to them during the phone call as well as that I have never received absolutely zero statements in the mail regarding this since 2018. And now all of a sudden I am receiving a phone call for collection several years later???? I told them to send me a statement providing proof of this amount owed of which they have not done as of August 2022. ON July 26th I am yet again receiving a call and left a message for me to call them back. I will not call them back and I am still waiting on proof from them to show where this is even legitimate. Then I will show them the proof of where this has been paid in full to ******************. I do not want to receive any more phone calls from them and want this debt they claim I owe (which I do not) wiped clean.

  

  Business Response

  Date: 08/15/2022

  Hello,

  I am unsure if we are the correct party to whom the consumer is referring. Our client is not the one referenced in her complaint nor do we have an account with a date of service in 2018.  That being said, we do have an account for the consumer for a different creditor and will be sending validation of that debt within 48 hours. 

  Thank you. 

  *****************************
  President
  IQMS