Business Profile

Collections Agencies

Wakefield & Associates

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Complaints

This profile includes complaints for Wakefield & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

708 total complaints in the last 3 years.
81 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I demand this account be removed from my credit report. I do not have a contract with Wakefield & Associates LLC. They did not provide me with the original copy as requested
Customer Answer
Date: 06/04/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Joshua Green, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: Joshua Green Date: 06__/04__/2025____

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on __06/01__/2025___ by Select one -> Email, Phone, Mail, or Other (Please specify)____phone_____________
- The reason why I believe the alleged debt is NOT valid is: I have no knowledge of account and have never entered a contractual agreement with Wakefield & Associates and demand that these accounts be deleted from my credit report
- The account number: was not given to me
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 06/24/2025
Please accept this response to your
Consumer Financial Protection Bureau complaint, received on June 4, 2025 in regard to
Wakefield & Associates, LLC. (“Wakefield”) account number 01-224113953. This account was placed with Wakefield by Paragon Contracting Services,
LLC on November 23,
2022. An initial notice was sent
to you on November 30,
2022. There is no record of its
return. Wakefield has sent validation directly to Mr. Green. A tradeline
deletion will not be completed as it is the position of Wakefield that no
violation has been committed.
You may contact an account representative regarding this account
by phone at (800)-489-3540 between the hours of 9am to 5pm Monday through Friday, or by mail at the below
address.

Wakefield & Associates, LLC.
P.O.
Box 59003
Knoxville,
TN 37950-9003
Initial Complaint
Date:05/31/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I AM NOT LIABLE FOR THIS DEBT WITH **************, I DO NOT HAVE A CONTRACT WITH ********************************** THEY DID NOT PROVIDE ME WITH THE ORIGINAL CONTRACT AS I REQUESTED.
Customer Answer
Date: 06/10/2025
The information you requested are as follows:

1. Below is the copy of the second request seeking the original contract with my explanation.

2. The reference number of the alleged debt is : 01-251203774
Business Response
Date: 06/10/2025
Wakefield & Associates is investigating this complaint and will provide a response shortly.
Initial Complaint
Date:05/23/2025
Type:Billing Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am submitting this complaint regarding Wakefield & Associates and their failure to appropriately respond to my attempts to address three medical collections that appear on my credit report.I first contacted Wakefield & Associates on March 20, 2025, but the representative was unable to locate my account. On March 27, 2025, I sent a written dispute that included prior documentation showing that medical bills under my name had been previously paid in full. That letter has gone unanswered for over 30 days, yet the company confirmed my account with the credit bureaus shortly after a contradiction that raises serious concerns.Since then, I have continued my efforts to communicate and resolve the matter. I called again on April 28, May 13, May 21, May 22, and May 23, 2025. On May 23, I spoke with a representative who stated she was able to locate my account but could not assist further because it was outside her department. She referred me to another number, which goes straight to voicemail.I have called the following numbers in good faith and have not been able to reach anyone who can assist:************** ************** ************** Despite these repeated efforts and the submission of prior documentation, Wakefield & Associates has not responded to my dispute, failed to provide any meaningful communication, and has continued to report the accounts to the credit bureaus.I am not admitting responsibility for these accounts, but I am seeking resolution. I have attached a copy of my previous correspondence and proof of prior payments for your ********* this point, I am requesting the assistance of the Better Business Bureau to ensure that Wakefield & Associates addresses this matter, reviews the documentation provided, and issues an appropriate resolution based on the facts.Thank you for your time and assistance.
Customer Answer
Date: 05/25/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Andrea ******, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: ****** ****** Date: _5_/__25/_2025

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on _3_/_27_/__2025_ by Mail.
  
  *****
- The reason why I believe the alleged debt is NOT valid is: I paid my open balances with banner health and the company was not unable to validate my debt or the account with them.
  
  *****
- The account number: I was not provided an account number and dont have one.
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 06/03/2025
Wakefield & Associates is investigating this complaint and will provide a response shortly.
Customer Answer
Date: 06/03/2025

Complaint: 23372487

I am rejecting this response because: there is not details or information. Their response is incomplete.

Sincerely,

****** ******
Business Response
Date: 06/12/2025
Wakefield & Associates, LLC. (Wakefield) appreciates the opportunity to investigate and respond to Ms. ******* complaint.
The current creditor, ************************** (Thunderbird), placed three accounts *************, 01-242851040, 01-242851041)with Wakefield on June 17, 2024. An initial notice was sent to Ms. ****** on June 19, 2024. There is no record of its return.
*********** provided services to Ms. ****** on January ******* and March 4, 2023.
Wakefield received multiple indirect disputes from the consumer reporting agencies (****) through e-OSCAR beginning February *******. Ms. ******* accounts were dispositioned as disputed. Each time,Wakefields investigation uncovered no evidence that it furnished inaccurate information to the CRAs.
Wakefield does not show record of receiving the direct dispute mentioned in Ms. ******* complaint.
In its investigation of this complaint, Wakefield has verified that the payment Ms. ****** made on May 20, 2023 was applied to Account ************ prior to said account being placed for collection with Wakefield. As such, the remaining amount due on the account as placed with Wakefield is accurate. Additionally, the July 13, 2021 payment ********* made in the amount of $3,632.98 appears to have paid other older accounts because said payment was made prior to the dates of service on the accounts that have been placed with Wakefield for collection.
Thunderbird has substantiated the debt and asserts that the balances are due and owing.
Wakefield will send verification directly to *********.
Customer Answer
Date: 06/12/2025

Complaint: 23372487

I am rejecting this response because: I sent a request directly and contacted them multiple time to resolve this account. I want to be clear that I am not admitting responsibility for the debt, but I am willing to resolve the matter in good faith to remove this burden from my credit report. I am offering a 60% settlement on each of the following original balances.

Sincerely,

****** ******
Initial Complaint
Date:05/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, this company is doing fraudulent business. I do not own a home or had any type of service from this business. These people kept calling me and harassing me about a debt i owe to a roofing company which i know nothing about. I live in a small apartment with my 2 children and my mother. When i seen my credit report was dropped tremendously i called the alleged roofing company and they claim to have no knowledge of any services with me or my name, which means this is fraud. This has called me a lot of stress and i worked so hard maintaining a decent credit score and someone did this to me. Wakefield constantly harassed me and this is not fair. I never in my life needed a roofing service, Im a 31yrold single mom with a minim wage job, please help me
Customer Answer
Date: 05/10/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Angel *****, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: ***** ***** Date: 05_/_10_/___2025_

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on __/__/___ by Select one -> Email, Phone, Mail, or Other (Please specify)___________phone______
  
  *****
- The reason why I believe the alleged debt is NOT valid is:
  
  *****
- The account number:
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 05/23/2025

Wakefield and Associates, LLC (Wakefield) appreciates the opportunity to investigation and respond to Ms. ***** complaint. Our client,*********************************, placed three accounts in our office on September 4, 2024, September 5, 2025, and December 20, 2024. These accounts are for medical services provided to Ms. ***** on June 28, 2023, July 17, 2023, and November 2, 2023 at *********************************** FL. Itemized statements have been requested and will be mailed directly to Ms. ***** within 30 days.
Customer Answer
Date: 05/27/2025

Hello my name is ***** *****, I filed a complaint against Wakefield because they claimed I had a debt owed to a roofing company. I called this roofing company that I know nothing about, never even heard of this place and they denied having no records of doing business with me or someone by my name, Wakefield is a debt collection, they never answer my calls when I call them back and when they call me and I pick up they hang up without saying anything . This fraudulent debt has impacted my credit tremendously, and I need help
Initial Complaint
Date:05/01/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I've contacted the business to provide an answer or description on why there is a debt which I never had knowledge on my credit report. They claimed I had to mail in a complaint and they would mail me verification of the debt. I never received a notification of the debt from the original debtor or from wakefield and associates until there was a hit to my credit report. I had no knowledge of aby issues with any debts. I was told I forgot the debt and that disputing it would not make it go away on my credit report.
Customer Answer
Date: 05/02/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Katlyn ********, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: ****** Vandever Date: _05_/_02_/__2025__

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on _05_/_02_/_2025__ by Select one -> Email, Phone x, Mail, or Other (Please specify)__Phone_______________
  
  *****
- The reason why I believe the alleged debt is NOT valid is: There is no account by the original debtor, no account with the alleged hospital, and Wakefield and Associates when contacted at 10:44 05/02/2025 now claims to not have an account with my information. On 05/01/2025 my account was located and no verification was provided.
  
  *****
- The account number: None due to ******************** and ****************** not providing it.
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 05/19/2025
Wakefield is currently reviewing Ms. ********** complaint and will respond shortly.
Customer Answer
Date: 05/19/2025

Complaint: 23275970

I am rejecting this response because: I am willing to wait for a response with a resolution. I am not willing to close the case. No debt verification was provided from Wakefield and Associated or from True emergency due to neither of them having any accounts associated with my information.

Sincerely, ****** Vandever

****** ********
Business Response
Date: 05/29/2025
Wakefield & Associates, LLC. (Wakefield) appreciates the opportunity to investigate and respond to Ms. ********* complaint.
The current creditor, **************************, placed an account with ******************** on July 24, 2022. The original creditor is ************************************************* True Partners provided emergency physician services to Ms. ******** on December 28, 2021 at **********************************
Wakefield sent an initial notice to Ms. ******** on July *******. There is no record of its return.
Wakefield received an indirect dispute from the consumer reporting agencies (****) through e-OSCAR on April 18, 2025. Ms. ********* account was dispositioned as disputed. Wakefields investigation uncovered no evidence that it furnished inaccurate information to the CRAs.
In its investigation of this complaint, Wakefield was unable to substantiate this balance with its creditor client. Wakefield has closed this account within its system of record and submitted a request for deletion to the credit reporting agencies.
Initial Complaint
Date:04/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I settled account asked for receipt was informed I needed to request via email which I di. I was also informed that a letter would be sent automatically regarding confirmation of settlement as well as it would also be removed from my credit report automatically. Nothing I was told has occurred. Seems like they don't even hide scaming people
Customer Answer
Date: 04/25/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Peter Hidu, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: ***** hidu Date:4 __/_25_/_25___

2) Here is the information BBB requested regarding my complaint:
I am not disputing validity of debt I am making complaint due to not receiving receipt of my settled payment. Letter as proof of settlement and was told it would be deleted off credit
- I requested the verification of the debt from Wakefield & Associates on __4/__17/__25_ by Select one -> Email, Phone, Mail, or Other (Please specify)_________email________
  
  *****
- The reason why I believe the alleged debt is NOT valid
  
  *****
- The account number:
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 05/08/2025
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to respond to Mr. ***** complaint. Our client, *********** Care Physician Southeast, placed an account in our office on November 20, 2020. An initial notice was mailed to Mr. **** on November 26, 2020. Wakefield has no receipt of return mail. Wakefield received payment of $1,333.00 on April *******, however this payment was not applied to the intended accounts. ******************** is working on getting this payment applied to the correct accounts. Once this is corrected, a paid in full letter will be mailed to Mr. ***** A credit deletion request will be sent to the credit reporting agencies once these payments have been applied and the accounts have a zero balance.
Customer Answer
Date: 05/08/2025

Complaint: 23249027

I am rejecting this response because: i also never got a receipt for the payment as requested 2x thru the email i was informed to send request. As far as wrong account credit goes. They were informed of that last Thursday and I was told by yesterday I would have letter emailed me by. I didnt recieve yesterday so I called yesterday was guaranteed I would have letter by end of business yesterday. Didn't receive again. Today I called was told 2 different stories. Was told by end of day today again and as soon as its completed. I told *** that I wanted to talk to the **** that is working on it to get a more accurate time frame as they are holding me up from certain things by these accounts staying on my credit. She transfer me ti supervisor extention which also stated the line was no longer in service. Honestly when I have spoke to supervisor they really have no more information than the regular employees as a supervisor I feel they should be more knowledgeable and I again I feel like because they credited wrong account I settled the 2 accounts when I really didnt have money to do so they should put a rush on doing it

Sincerely,

***** ****
Business Response
Date: 05/27/2025
Mr. ***** payments were corrected on May 8, 2025. On the same day, May 8, 2025, paid in full letters were emailed to Mr. *****
Customer Answer
Date: 05/27/2025

Complaint: 23249027

I am rejecting this response because:
Still has not been removed from credit as promised
Sincerely,

***** ****
Business Response
Date: 06/03/2025
Wakefield last furnished Mr. ***** information to the credit reporting agencies on May 5, 2025, and has since ceased reporting.
Initial Complaint
Date:04/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Subject: Continued Dispute Failure to Validate and Unauthorized Reporting To Whom It May Concern,This letter serves as a continued and formal dispute of the account being reported by Wakefield & Associates on my credit reports. I dispute this account as invalid, inaccurately reported, and ************* date, I have not received any legal documentation showing I entered into a contract with Wakefield & Associates. No original contract bearing my wet signature has been provided, nor has any proof of assignment or ownership of this alleged debt been submitted.Under the Fair Debt Collection Practices Act (FDCPA), 15 *** 1692g, debt collectors are required to validate a debt upon written request. On February 26, 2025, I submitted a direct dispute via **** certified mail. Below are the tracking numbers confirming delivery: ********************** ********************** Despite this, I have received no response. This failure to validate is a direct violation of the ****** Furthermore, continuing to report this debt to Equifax, Experian, and ********** without proper validation violates the Fair Credit Reporting Act (FCRA), 15 USC 1681s-2(a), which prohibits the reporting of inaccurate or unverifiable *************** are now in violation of multiple federal consumer protection laws. If you cannot validate this debt with proper documentation, including a contract and proof of ownership, it must be removed from all credit reports immediately.Failure to comply may result in legal consequences, including formal complaints to the **** and FTC, and possible civil action under FCRA 1681n, 1681o and FDCPA 1692e, 1692g for willful or negligent ***************** have 15 days from the date of this letter to remove this account and send confirmation. I expect full resolution without delay.
Customer Answer
Date: 04/14/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Nekita ******, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: ****** ****** Date: 04 __/_14_/__2025__

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on _02_/_26_/_2025__ by Select one -> Email, Phone, Mail, or Other (Please specify)___certified mail______________
  
  *****
- The reason why I believe the alleged debt is NOT valid is: inaccurate and unverified
  
  *****
- The account number: ******, ****** *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 04/23/2025
Wakefield & Associates, LLC. (Wakefield) appreciates the opportunity to investigate and respond to Ms. ******* complaint. The current creditor, ************************************** ****** placed an account with ******************** on May 24, 2024. An initial notice was sent to ********* on May 31, 2024. There is no record of its return. An itemized statement was sent to Ms. ****** on April 21, 2025. Ms. ****** was admitted through ************************* Desoto and the consent to treat bearing a signature is on file with that facility.
Initial Complaint
Date:03/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Wakefield and Associates put a collection on my credit report for medical services that took place in 2019. This agency has never once contacted me in writing, by phone, or by email. The collection posted directly to my credit report 6 YEARS past the services. Further more, I ALREADY PAID the hospital directly and this is confirmed with a receipt attached from the provider. When I called Wakefield, they would not provide me details about what was being collected. The agent ASKED ME to tell him the exact total and then proceeded to ask for my personal details including my address, my name, correct spelling, and then told me I needed to state right now whether I was going to pay or not. He stated these were my only 2 options. I told him I needed to understand what I was being charged for and he refused to provide details unless I gave him my full SSN and DOB. I stated that I didn't even know this company or if it was trustworthy or what I was being billed for and could not comfortably provide such sensitive info over the phone, but he would not proceed so I disconnected. I have since called the hospital and received confirmation my bill was already paid in full and never sent to collections. This company is impacting my credit and trying to scam me out of over 2 thousand dollars. I want this removed from my credit report and corrected immediately. Do not pay a collection here without verifying. Do not give them your personal info.
Customer Answer
Date: 03/31/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Kansas ****, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: Kansas Wade Date: 3/31/2025

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on 3/30/2025 by Select one -> Email, Phone, Mail, or Other (Please specify) Phone
  
  *****
- The reason why I believe the alleged debt is NOT valid is: the debt is stated on my credit report as for medical services in ******** in 2019. The only medical services I have ever received in ** or in 2019 were ****************** at **********************************. I fully paid the hospital bill and have provided proof of that payment. There are no other medical bills associated with me in that date or location. I have received no proof of a debt that I owe from Wakefield in any form from written notification, email, or phone call and they are refusing to provide proof without me providing them with SSN or DOB and other sensitive personal data. They went straight to my credit report without contacting me in any capacity. The hospital confirms the payment and has stated they never sent my account to collections. Again, Wakefield is refusing to provide the details of the debt, the amount, or any proof without me agreeing to pay it upfront. And they are insisting I divulge all my personal details in order to get any proof of my supposed debt.
  
  *****
- The account number: I have no account number from ******************** and ****************** as they are refusing to provide it. However, I have attached their collection report which is on my credit report currently.
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 04/22/2025
Please allow Wakefield more time to respond, as we are currently investigating Mr. ****** complaint.
Customer Answer
Date: 04/22/2025

Complaint: 23139546

I am rejecting this response because: it sure would've been nice to have a "few days to respond" or "investigate" before you dropped a $2k collection for a bill already paid on my credit report, but I didn't get that luxury. And it's Ms. ***** Clearly, this company is scam, preying on whoever they think they can get money from.

Sincerely,

Kansas ****
Business Response
Date: 04/30/2025
Wakefield & Associates, LLC. (Wakefield) appreciates the opportunity to investigate and respond to Ms. ***** complaint.
The current creditor, American Medical Response of Colorado (AMR), placed an account with ******************** on November 1, 2019. Wakefield sent an initial notice to Ms. **** on November 4, 2019. There is no record of their return. AMR provided emergency transportation services to Ms. **** on September 1, 2019. AMR is an independent entity that bills separately from *************************** Wakefield received multiple indirect disputes from the consumer reporting agencies (CRAs) through e-OSCAR beginning March 31, 2025. Ms. ***** account was dispositioned as disputed.Each time, Wakefields investigation uncovered no evidence that it furnished inaccurate information to the ***** Wakefield has reviewed its incoming and outgoing call records to locate the call that Ms. **** references in her complaint. Wakefield was unable to find record that its agents communicated with Ms. **** by telephone. *** has substantiated the debt and asserts that the balance is due and owing. Wakefield will send verification of debt and signed financial policy directly to Ms. *****************
Initial Complaint
Date:03/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I never received anything, No mail, No phone call, And they made it a law that hospital, Doctor's bill not allowed on credit report, And they won't take it off my credit report
Customer Answer
Date: 03/31/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Diana Franklin, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: Dianafranklin 4/1/2025 _

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on __4/01/2025/__/___ by Select one -> Email, Pho8ne, Mail, or Other (Please specify)____phone ************___________
  
  I never got any notice that it was going to a collection agency,
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 04/23/2025
Wakefield & Associates, LLC. (Wakefield) appreciates the opportunity to investigate and respond to Ms. ********* complaint. Our client, Emergency Department Physicians PC, placed an account with ******************** on September 26, 2019. An initial notice was sent to Ms. ******** on September *******. There is no record of its return. Wakefield has attempted to contact Ms. ******** on multiple occasions via telephone but has been unsuccessful at reaching her. A credit deletion will not be completed as it is the position of Wakefield that no violation has been committed.
Initial Complaint
Date:03/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just applied for a bank loan and have this company on my credit report with a debt of $3156. I have no debt. This is not mine.
Customer Answer
Date: 03/28/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Mary *****, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Yo Here: Date: __03/__/____

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on __/__/___ by Select one -> Email, Phone, Mail, or Other (Please specify)_________________
  
  *****
- The reason why I believe the alleged debt is NOT valid is:
  
  *****
- The account number:
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 04/22/2025
Wakefield & Associates, LLC. (Wakefield) appreciates the opportunity to investigate and respond to Ms. ****** complaint. Our client, **********************,placed an account in our office on January 25, 2022. These services were rendered to **** ***** on April 22, 2020, at App of ******************************,****. An initial notice was sent to Ms. ***** on February 4, 2022. Wakefield has no record of return mail. An itemized statement has been requested from our client and will be mailed directly to Ms. ***** within 30 days.
Customer Answer
Date: 04/22/2025

Complaint: 23125590

I am rejecting this response because
I have never received any information from this company. I have never had ANY outstanding medical debt in my life. I have complete coverage with my insurance company and have never been to any emergency room in *********. Never spent any time in *********. I have lived in *********** for the last 12 years.

Sincerely,

**** *****

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Wakefield & Associates is NOT a BBB Accredited Business.