Business Profile

Collections Agencies

Wakefield & Associates

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Complaints

This profile includes complaints for Wakefield & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

699 total complaints in the last 3 years.
77 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/04/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Joshua Green, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: Joshua Green Date: 06__/04__/2025____

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on __06/01__/2025___ by Select one -> Email, Phone, Mail, or Other (Please specify)____phone_____________
- The reason why I believe the alleged debt is NOT valid is: I have no knowledge of account and have never entered a contractual agreement with Wakefield & Associates and demand that these accounts be deleted from my credit report
- The account number: was not given to me
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 06/24/2025
Please accept this response to your ************************************ complaint, received on June 4, 2025 in regard to Wakefield & Associates, LLC. (Wakefield) account number ************* This account was placed with Wakefield by ******************************** on November 23,2022. An initial notice was sent to you on November 30,2022. There is no record of its return. Wakefield has sent validation directly to Mr. ****** A tradeline deletion will not be completed as it is the position of Wakefield that no violation has been committed.
You may contact an account representative regarding this account by phone at ************** between the hours of 9am to 5pm Monday through Friday, or by mail at the below address.

Wakefield & Associates, LLC.
******* 59003
******************-9003
Initial Complaint
Date:05/31/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The information you requested are as follows:

1. Below is the copy of the second request seeking the original contract with my explanation.

2. The reference number of the alleged debt is : 01-251203774
Business Response
Date: 06/10/2025
Wakefield & Associates is investigating this complaint and will provide a response shortly.
Initial Complaint
Date:05/06/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Angel *****, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: ***** ***** Date: 05_/_10_/___2025_

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on __/__/___ by Select one -> Email, Phone, Mail, or Other (Please specify)___________phone______
  
  *****
- The reason why I believe the alleged debt is NOT valid is:
  
  *****
- The account number:
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 05/23/2025

Wakefield and Associates, LLC (Wakefield) appreciates the opportunity to investigation and respond to Ms. ***** complaint. Our client,*********************************, placed three accounts in our office on September 4, 2024, September 5, 2025, and December 20, 2024. These accounts are for medical services provided to Ms. ***** on June 28, 2023, July 17, 2023, and November 2, 2023 at *********************************** FL. Itemized statements have been requested and will be mailed directly to Ms. ***** within 30 days.
Customer Answer
Date: 05/27/2025

Hello my name is ***** *****, I filed a complaint against Wakefield because they claimed I had a debt owed to a roofing company. I called this roofing company that I know nothing about, never even heard of this place and they denied having no records of doing business with me or someone by my name, Wakefield is a debt collection, they never answer my calls when I call them back and when they call me and I pick up they hang up without saying anything . This fraudulent debt has impacted my credit tremendously, and I need help
Initial Complaint
Date:05/06/2025
Type:Order Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Colton Hall, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: ****** **** Date: 05/24/2025

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on 05//05/2025 by Select one -> Mail, or *********************************
- The reason why I believe the alleged debt is NOT valid is: I do not have a contract with this: I do not have a contract with WAKEFIELD & ASSOCIATES LLC, they did not provide me with the original contract as I requested with my signature.
  *****
- The account number: **************
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 05/27/2025
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to investigate and respond to Mr. ***** complaint. Our client, ***********************************, placed an account in our office on March 26, 2025. These services were rendered to ******* on February 17, 2024. An initial notice was sent to Mr. **** on March 26, 2025.Wakefield has no record of its return. Wakefield received and processed Mr. ***** letter on May 19, 2025. At that time an itemized statement was requested from our client. This itemized statement will be mailed directly to Mr. **** upon receipt from our client.
Customer Answer
Date: 06/02/2025

Complaint: 23291257

I am rejecting this response because: As previously stated ,I am not liable for this debt with WAKEFIELD & ASSOCIATES LLC. I do not have a contract with WAKEFIELD & ASSOCIATES LLC, They still have not provided me with the original contract as requested or made the correction to my credit report, with the demand it's removed from my credit report. The ************************************ (****) finalized a rule on January 7, 2025, that prohibits credit reporting agencies from including medical bills on credit reports used by lenders and bars lenders from considering medical information in their lending decisions. This rule is set to take effect 60 days after its publication in the Federal Register, which occurred on January 14, 2025, making the effective date March 17, 2025.
I am allowed under the **************** Portability and Accountability Act (HIPAA) to protect my privacy and medical records from third parties. I do not recall giving permission to [name of provider] for them to release my medical information to a third party. I am aware that the ***** does allow for limited information about me but anything more is to only be revealed with the patient's authorization. Therefore my request is twofold-validation of debt and HIPAA authorization.
Please provide breakdown of fees including any collection costs and medical charges. Provide a copy of my signature with the provider of service to release my medical information to you. Cease any credit bureau reporting until the debt has been validated by me. Please send this information to my address listed above and accept this letter, sent certified mail, as my formal debt validation request, which I am allowed under the *****. Please note that withholding the information you received from any medical provider in an attempt to be ***** compliant can be a violation of the ***** because you will be deceiving me after my written request. I request full documentation of what you received from the provider of service in connection with this alleged debt.
I received a response from WAKEFIELD & ASSOCIATES LLC , after sending the letter, with none of the requested information returned , but an update "statement" in a retaliation form of and increase of $1,987.28 from their original stated amount of $4518.14, now $6,505.42 . This companies current online reviews show this is be immoral and common business practice. (See attachments.)
Sincerely,

****** ****
Business Response
Date: 06/12/2025
Please accept this response to the complaint we received with regard to ********************* on May 6, 2025. Colton Halls account was placed with Revco Solutions by *********************************** on March 26, 2025. An initial notice was sent to Mr. **** on March 28, 2025. Wakefield has no record of return mail.
Wakefield is compliant with current credit reporting guidelines and rules. When new guidelines and rules are effective, Wakefield will update its policies and procedures accordingly.

Wakefields relationship with the creditor is that of a business associate. Business associates may use or disclose information as permitted or required by its business associate agreement or as required by the law. There is no evidence of a HIPAA violation.

An itemized statement has been requested from our client and will be mailed directly to Mr. **** upon receipt.
Customer Answer
Date: 06/19/2025

Complaint: 23291257

I am rejecting this response because: I am responding to your recent communication regarding an alleged debt placed with Revco Solutions by ************************************
First, I must state unequivocally that I have never received any prior communication or notification from *************** regarding this matter. I have no record of receiving any initial notice dated March 28, 2025, or any subsequent correspondence. Under the Fair Debt Collection Practices Act (FDCPA), proper and verifiable notification is required to validate and provide me with the opportunity to dispute any alleged debt in a timely manner. The absence of such notice raises serious concerns regarding the accuracy of your records and compliance with notification requirements.

Furthermore, I have not received any itemized statement or evidence substantiating this debt, I received a statement with a total amount but nothing that was requested. As is my right under federal law, I formally request full validation of this alleged debt, including:
-A complete itemization of all charges, including dates and services rendered.
-A copy of any original agreement or contract bearing my signature that legally obligates me to this debt.
-Proof of legal authority from both *************** and Wakefield to collect on this account, including chain of title of ownership.
Documentation demonstrating that any transfer or sale of this alleged debt was conducted lawfully and in compliance with all applicable privacy, HIPAA, and consumer protection laws. Until you provide complete and verifiable documentation as requested, I dispute the validity of this debt and consider this matter unresolved. Additionally, any attempt to report or continue reporting this alleged debt to any credit reporting agency without proper validation may constitute a violation of the Fair Credit Reporting Act (FCRA)
Please note that I am fully aware of my rights, and I expect your full compliance with applicable state and federal laws. All future communication must be in writing.
Please see the attachments of others requesting the same information and they cannot be provided, this was found via ****** in their recent reviews.
Sincerely,
****** ****
Business Response
Date: 07/02/2025
Wakefields relationship with the creditor is that of a business associate. Business associates may use or disclose information as permitted or required by its business agreement or as required by the law. There is no evidence of a violation. Wakefield is complaint with current credit reporting guidelines and rules. When new guidelines and rules are effective, Wakefield will update its policies and procedures accordingly. Wakefield is still awaiting itemization from our client, ***********************************. Wakefield will send verification of this debt directly to Mr. **** upon receipt.
Initial Complaint
Date:05/01/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Katlyn ********, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: ****** Vandever Date: _05_/_02_/__2025__

2) Here is the information BBB requested regarding my complaint:

I requested the verification of the debt from Wakefield & Associates on _05_/_02_/_2025__ by Select one -> Email, Phone x, Mail, or Other (Please specify)__Phone_______________

*****
The reason why I believe the alleged debt is NOT valid is: There is no account by the original debtor, no account with the alleged hospital, and Wakefield and Associates when contacted at 10:44 05/02/2025 now claims to not have an account with my information. On 05/01/2025 my account was located and no verification was provided.

*****
The account number: None due to ******************** and ****************** not providing it.
*****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Customer Answer
Date: 05/19/2025

Complaint: 23275970

I am rejecting this response because: I am willing to wait for a response with a resolution. I am not willing to close the case. No debt verification was provided from Wakefield and Associated or from True emergency due to neither of them having any accounts associated with my information.

Sincerely, ****** Vandever

****** ********
Business Response
Date: 05/19/2025
Wakefield is currently reviewing Ms. ********** complaint and will respond shortly.
Business Response
Date: 05/29/2025
Wakefield & Associates, LLC. (Wakefield) appreciates the opportunity to investigate and respond to Ms. ********* complaint.
The current creditor, **************************, placed an account with ******************** on July 24, 2022. The original creditor is ************************************************* True Partners provided emergency physician services to Ms. ******** on December 28, 2021 at **********************************
Wakefield sent an initial notice to Ms. ******** on July *******. There is no record of its return.
Wakefield received an indirect dispute from the consumer reporting agencies (****) through e-OSCAR on April 18, 2025. Ms. ********* account was dispositioned as disputed. Wakefields investigation uncovered no evidence that it furnished inaccurate information to the CRAs.
In its investigation of this complaint, Wakefield was unable to substantiate this balance with its creditor client. Wakefield has closed this account within its system of record and submitted a request for deletion to the credit reporting agencies.
Initial Complaint
Date:04/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Peter Hidu, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: ***** hidu Date:4 __/_25_/_25___

2) Here is the information BBB requested regarding my complaint:
I am not disputing validity of debt I am making complaint due to not receiving receipt of my settled payment. Letter as proof of settlement and was told it would be deleted off credit

I requested the verification of the debt from Wakefield & Associates on __4/__17/__25_ by Select one -> Email, Phone, Mail, or Other (Please specify)_________email________

*****
The reason why I believe the alleged debt is NOT valid

*****
The account number:
*****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 05/08/2025
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to respond to Mr. ***** complaint. Our client, *********** Care Physician Southeast, placed an account in our office on November 20, 2020. An initial notice was mailed to Mr. **** on November 26, 2020. Wakefield has no receipt of return mail. Wakefield received payment of $1,333.00 on April *******, however this payment was not applied to the intended accounts. ******************** is working on getting this payment applied to the correct accounts. Once this is corrected, a paid in full letter will be mailed to Mr. ***** A credit deletion request will be sent to the credit reporting agencies once these payments have been applied and the accounts have a zero balance.
Customer Answer
Date: 05/08/2025

Complaint: 23249027

I am rejecting this response because: i also never got a receipt for the payment as requested 2x thru the email i was informed to send request. As far as wrong account credit goes. They were informed of that last Thursday and I was told by yesterday I would have letter emailed me by. I didnt recieve yesterday so I called yesterday was guaranteed I would have letter by end of business yesterday. Didn't receive again. Today I called was told 2 different stories. Was told by end of day today again and as soon as its completed. I told *** that I wanted to talk to the **** that is working on it to get a more accurate time frame as they are holding me up from certain things by these accounts staying on my credit. She transfer me ti supervisor extention which also stated the line was no longer in service. Honestly when I have spoke to supervisor they really have no more information than the regular employees as a supervisor I feel they should be more knowledgeable and I again I feel like because they credited wrong account I settled the 2 accounts when I really didnt have money to do so they should put a rush on doing it

Sincerely,

***** ****
Business Response
Date: 05/27/2025
Mr. ***** payments were corrected on May 8, 2025. On the same day, May 8, 2025, paid in full letters were emailed to Mr. *****
Customer Answer
Date: 05/27/2025

Complaint: 23249027

I am rejecting this response because:
Still has not been removed from credit as promised
Sincerely,

***** ****
Business Response
Date: 06/03/2025
Wakefield last furnished Mr. ***** information to the credit reporting agencies on May 5, 2025, and has since ceased reporting.
Initial Complaint
Date:04/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Nekita ******, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: ****** ****** Date: 04 __/_14_/__2025__

2) Here is the information BBB requested regarding my complaint:

I requested the verification of the debt from Wakefield & Associates on _02_/_26_/_2025__ by Select one -> Email, Phone, Mail, or Other (Please specify)___certified mail______________

*****
The reason why I believe the alleged debt is NOT valid is: inaccurate and unverified

*****
The account number: ******, ****** *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. ******* continuing to report this debt to Equifax, Experian, and ********** without proper validation violates the Fair Credit Reporting Act (FCRA), 15 USC 1681s-2(a), which prohibits the reporting of inaccurate or unverifiable *************** are now in violation of multiple federal consumer protection laws. If you cannot validate this debt with proper documentation, including a contract and proof of ownership, it must be removed from all credit reports immediately.Failure to comply may result in legal consequences, including formal complaints to the **** and FTC, and possible civil action under FCRA 1681n, 1681o and FDCPA 1692e, 1692g for willful or negligent ***************** have 15 days from the date of this letter to remove this account and send confirmation. I expect full resolution without delay.
Business Response
Date: 04/23/2025
Wakefield & Associates, LLC. (Wakefield) appreciates the opportunity to investigate and respond to Ms. ******* complaint. The current creditor, ************************************** ****** placed an account with ******************** on May 24, 2024. An initial notice was sent to ********* on May 31, 2024. There is no record of its return. An itemized statement was sent to Ms. ****** on April 21, 2025. Ms. ****** was admitted through ************************* Desoto and the consent to treat bearing a signature is on file with that facility.
Initial Complaint
Date:03/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Kansas ****, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: Kansas Wade Date: 3/31/2025

2) Here is the information BBB requested regarding my complaint:

I requested the verification of the debt from Wakefield & Associates on 3/30/2025 by Select one -> Email, Phone, Mail, or Other (Please specify) Phone

*****
The reason why I believe the alleged debt is NOT valid is: the debt is stated on my credit report as for medical services in ******** in 2019. The only medical services I have ever received in ** or in 2019 were ****************** at **********************************. I fully paid the hospital bill and have provided proof of that payment. There are no other medical bills associated with me in that date or location. I have received no proof of a debt that I owe from Wakefield in any form from written notification, email, or phone call and they are refusing to provide proof without me providing them with SSN or DOB and other sensitive personal data. They went straight to my credit report without contacting me in any capacity. The hospital confirms the payment and has stated they never sent my account to collections. Again, Wakefield is refusing to provide the details of the debt, the amount, or any proof without me agreeing to pay it upfront. And they are insisting I divulge all my personal details in order to get any proof of my supposed debt.

*****
The account number: I have no account number from ******************** and ****************** as they are refusing to provide it. However, I have attached their collection report which is on my credit report currently.
*****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******ovide such sensitive info over the phone, but he would not proceed so I disconnected. I have since called the hospital and received confirmation my bill was already paid in full and never sent to collections. This company is impacting my credit and trying to scam me out of over 2 thousand dollars. I want this removed from my credit report and corrected immediately. Do not pay a collection here without verifying. Do not give them your personal info.
Business Response
Date: 04/22/2025
Please allow Wakefield more time to respond, as we are currently investigating Mr. ****** complaint.
Customer Answer
Date: 04/22/2025

Complaint: 23139546

I am rejecting this response because: it sure would've been nice to have a "few days to respond" or "investigate" before you dropped a $2k collection for a bill already paid on my credit report, but I didn't get that luxury. And it's Ms. ***** Clearly, this company is scam, preying on whoever they think they can get money from.

Sincerely,

Kansas ****
Business Response
Date: 04/30/2025
Wakefield & Associates, LLC. (Wakefield) appreciates the opportunity to investigate and respond to Ms. ***** complaint.
The current creditor, American Medical Response of Colorado (AMR), placed an account with ******************** on November 1, 2019. Wakefield sent an initial notice to Ms. **** on November 4, 2019. There is no record of their return. AMR provided emergency transportation services to Ms. **** on September 1, 2019. AMR is an independent entity that bills separately from *************************** Wakefield received multiple indirect disputes from the consumer reporting agencies (CRAs) through e-OSCAR beginning March 31, 2025. Ms. ***** account was dispositioned as disputed.Each time, Wakefields investigation uncovered no evidence that it furnished inaccurate information to the ***** Wakefield has reviewed its incoming and outgoing call records to locate the call that Ms. **** references in her complaint. Wakefield was unable to find record that its agents communicated with Ms. **** by telephone. *** has substantiated the debt and asserts that the balance is due and owing. Wakefield will send verification of debt and signed financial policy directly to Ms. *****************
Initial Complaint
Date:03/31/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Diana Franklin, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: Dianafranklin 4/1/2025 _

2) Here is the information BBB requested regarding my complaint:

I requested the verification of the debt from Wakefield & Associates on __4/01/2025/__/___ by Select one -> Email, Pho8ne, Mail, or Other (Please specify)____phone ************___________

I never got any notice that it was going to a collection agency,
*****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 04/23/2025
Wakefield & Associates, LLC. (Wakefield) appreciates the opportunity to investigate and respond to Ms. ********* complaint. Our client, Emergency Department Physicians PC, placed an account with ******************** on September 26, 2019. An initial notice was sent to Ms. ******** on September *******. There is no record of its return. Wakefield has attempted to contact Ms. ******** on multiple occasions via telephone but has been unsuccessful at reaching her. A credit deletion will not be completed as it is the position of Wakefield that no violation has been committed.

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