Business Profile

Collections Agencies

Wakefield & Associates

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Wakefield & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

706 total complaints in the last 3 years.
81 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:03/27/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I just applied for a bank loan and have this company on my credit report with a debt of $3156. I have no debt. This is not mine.
Customer Answer
Date: 03/28/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Mary *****, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Yo Here: Date: __03/__/____

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on __/__/___ by Select one -> Email, Phone, Mail, or Other (Please specify)_________________
  
  *****
- The reason why I believe the alleged debt is NOT valid is:
  
  *****
- The account number:
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 04/22/2025
Wakefield & Associates, LLC. (Wakefield) appreciates the opportunity to investigate and respond to Ms. ****** complaint. Our client, **********************,placed an account in our office on January 25, 2022. These services were rendered to **** ***** on April 22, 2020, at App of ******************************,****. An initial notice was sent to Ms. ***** on February 4, 2022. Wakefield has no record of return mail. An itemized statement has been requested from our client and will be mailed directly to Ms. ***** within 30 days.
Customer Answer
Date: 04/22/2025

Complaint: 23125590

I am rejecting this response because
I have never received any information from this company. I have never had ANY outstanding medical debt in my life. I have complete coverage with my insurance company and have never been to any emergency room in *********. Never spent any time in *********. I have lived in *********** for the last 12 years.

Sincerely,

**** *****
Initial Complaint
Date:03/22/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 7, 2023, I received emergency care at ***************************** and was treated by Dr. ********* ******, MD. I understand that two separate ****s are typically generated in this setting, one for the hospital and one for the physician. The hospital **** has been paid.However, I later received a collections notice from Wakefield & Associates regarding the physicians ****. Upon speaking with them, I discovered that the **** was submitted to the wrong secondary insurance ********* ******* instead of my actual secondary insurance at the time, which was ****************** My primary insurance was *****************, and my secondary insurance was ***************** on the date of service.Because of this ****ing error, the claim was never correctly processed, and by the time I was made aware of the issue, the timely filing limit had passed, making it impossible to **** ***************** for the remaining balance. This was not due to any negligence or delay on my part, but rather a provider or ****ing agency error that resulted in the insurance being ****ed incorrectly.I have requested verification and a resolution multiple times, but no effort has been made to correct the error or acknowledge that I am not responsible for the unpaid balance. I am requesting that Wakefield & Associates immediately remove the debt from my record, cease all collection activities related to this account, and request deletion of this account from all credit bureaus to which it has been reported. This debt was the result of a ****ing error by the provider and/or ****ing party, and it was not submitted to the correct insurance within the allowable timeframe. I should not be held responsible for this balance due to no fault of my own.
Customer Answer
Date: 03/24/2025
My name is ****** *******, I received your message via the bbb portal where I had to provide documentation to be attached to my complaint in order for it to be processed. Unfortunately, when I go to upload my documents and provide the authorization for release of information and hit the button "proceed" the page does not proceed, the page actually does nothing or it gives me an error message that says the link to the page has been deleted. Enclosed you will find the documentation needed for my complaint as well as the authorization needed. If you need any further information please let me know.

1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, ******* *******, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: ******* ******* Date: 03/24/25

2) Here is the information BBB requested regarding my complaint:
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******

Sincerely,
****** ** ******* ***********
Clinical Microbiologist
Phone: ************
Email: ********************************************************************************
Business Response
Date: 04/08/2025
Wakefield & Associates, LLC.(Wakefield) appreciates the opportunity to investigate and respond to Ms. ********* complaint.
The current creditor, ********************************* (Paragon),placed an account with ******************** on December 20, 2024. An initial notice was sent to Ms. ******** on December 27, 2024. There is no record of its return. Wakefield has received multiple disputes beginning February 11, 2025. Ms. ******** account has been marked as disputed in our system. Ms. ******* has not provided Wakefield with her insurance information,for us to review with our client.
Customer Answer
Date: 04/08/2025
Complaint: ********
I am rejecting this response because:

I have called Wakefield & Associates multiple times and clearly stated that the insurance billed was incorrect. I also sent several emails to ******************* and when I followed up to confirm receipt, I was told that they had not received anything. However, as part of this BBB complaint, I submitted documentation including my IRS 1095-A form and verification from the ******** **Health portal, both of which confirm I was covered by ***************** for the entire year of 2023.

On March 31, 2025, a representative from Wakefield & Associates called me. I explained the situation and the documents I had submitted. The representative claimed they had not received any information from me or the BBB. Then, contradictorily, he stated that what I had sent was not sufficient, and that I would need to provide a letter of eligibility from *****************. I contacted ******** that same day, and was told that the letter would take 710 business days to process.

Additionally, in Wakefields written response, they refer to a Ms. ******** and a creditor named *********************************. I have no association with that name or entity, and I do not understand why it appears in my case. This raises serious concerns about potential errors in how my account has been handled.

I am again requesting the removal of this debt, as it stems from the providers failure to bill the correct insurance within the allowable timeframe, a matter outside of my control. I have done my part in providing accurate insurance documentation and making multiple attempts to resolve this properly.

Sincerely,

******* *******
Customer Answer
Date: 04/10/2025
Hello,

Below is the email I just sent to Wakefield and Associates as I have received the letter from ****************** This will serve as proof just in case they try to say they did not receive it.

Sincerely,

****** ** ******* ***********

Clinical Microbiologist

Phone: ************

Email: ********************************************************************************

---------- Forwarded message ---------
From: ****** ******* <****************************************************************>
Date: Fri, Apr 11, 2025 at 6:04 AM
Subject: Proof of Coverage
To: <**********************************************************>

Dear Wakefield & Associates,

I am following up regarding the account you have on file for me and the dispute Ive previously submitted through both your office and the Better Business Bureau.

Attached is the Letter of Eligibility from the ************************************************, which clearly confirms that I was covered under ***************** for the entire year of 2023, including the date of service 06/07/2023.

At this time, I am requesting that you:

1. Remove this account from my credit report, as it is based on a debt that should not be my responsibility.

2. Cease all further collection activity related to this account.

3. Confirm in writing that the account has been closed and will be removed from any consumer reporting agencies.

Please respond to this email to confirm receipt of the attached documentation and let me know the status of the account update.

Sincerely,

****** ** ******* ***********

Clinical Microbiologist

Phone: ************

Email: ********************************************************************************
Business Response
Date: 04/29/2025
Wakefield has closed and returned Ms. ********* account to our client. Ms. ******* will receive no further communication from us regarding this matter.
Customer Answer
Date: 05/01/2025

Complaint: ********

I am rejecting this response because:
While I appreciate that Wakefield & Associates has stated the account has been closed and returned to the client, their response is vague and incomplete. I need a clear, written confirmation that:

1. The account is officially closed and no longer in collections.
2. Wakefield & Associates has notified all credit reporting agencies (Experian, *******, and **********) to remove this account from my credit report.
3. No further negative reporting or activity will be made on this account moving forward.

Without this written confirmation, I cannot consider this matter resolved. I respectfully request a full written statement confirming the above so I can ensure my credit file is accurately updated and this erroneous collection is fully cleared.

Sincerely,

******* *******
Business Response
Date: 05/15/2025
Wakefield will send a letter directly to Ms. ******* showing the account has a zero balance. A credit deletion request was sent to the credit reporting agencies on May 5, 2025. Wakefield does not have a letter stating that the account has been removed from the credit reporting agencies.
Initial Complaint
Date:03/18/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing a formal complaint against Wakefield and Associates, LLC regarding an incorrect and unjustified debt collection notice I received from them.On March 5, 2025, I was sent a letter stating that I owe $2,118.18 to ************************** (Reference Number: 01-250926213). However, this debt is completely invalid for the following reasons:- I had full insurance coverage at the time of service, and my insurance provider confirmed that all charges were covered and paid.- I should not be receiving a collection notice for a balance that my insurance was responsible for.- I have formally disputed this debt with Wakefield and Associates, requesting validation and an itemized statement, but have not received a satisfactory resolution.- This collection notice is causing unnecessary distress and may negatively impact my credit report if not corrected immediately.Resolution Sought - I request that Wakefield and Associates:- Cease all collection efforts immediately.- Withdraw this debt from collections, as it is invalid.- Communicate directly with my insurance provider to resolve any issues (GMMI and EuropAssistance)- Provide a formal confirmation in writing that this collection has been removed.I appreciate your prompt attention to this issue and expect a resolution as soon as possible.
Customer Answer
Date: 03/18/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Ines ***** Paya, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: **** ***** Paya Date: 03/18/2025

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on 03/18/2025 by Select one -> Email: ****************************
  
  *****
- The reason why I believe the alleged debt is NOT valid is: I had full insurance coverage at the time of service, and my insurance provider confirmed that all charges were covered and paid. The debt may be a billing error or insurance misprocessing, and I should not be held responsible. And the collection agency has not provided a valid debt validation or proof that I owe this amount.
  
  *****
- The account number: ************
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 04/22/2025
Wakefield & Associates, LLC. (Wakefield) appreciates the opportunity to investigate and respond to Ms. ***** ***** complaint. Our client, ******** *****************, placed an account in our office on February 25, 2025. These services were rendered to **** ***** Paya on January 4, 2024, at *******************************************. An initial notice was sent to ************** on March ******. Wakefield has no record of return mail. Wakefield has dispositioned Ms.***** ***** account as cease and desist. ************** did not provide us with her insurance information, therefore we are unable to attempt to bill this to her insurance. An itemized statement has been requested and will be sent directly to ************** within 30 days.
Initial Complaint
Date:03/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is in regards to corrections to my credit report. Wakefield & associates added a collection onto my credit report in the sum of $1911.00 it was opened Jan. 10, 2024. I accidently came across this collection while looking at my credit report. I have called multiple times and even sent them a certified letter to which i have had no response. I would like help in the matter of removing this collections from my report ASAP. Thank you for any help
Customer Answer
Date: 03/16/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Tyler *****, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

***** *****
Insert Your Name Here: Date: _3_/_16_/__2025__

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on __2/_17_/_2025__ by Select one -> Email, Phone, Mail, or Other (Please specify)____certified mail_____________
  
  *****
- The reason why I believe the alleged debt is NOT valid is: I do not know this company and have no contract with them.
  
  *****
- The account number: I don't know the account #
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 03/28/2025
Wakefield & Associates, LLC. (Wakefield) appreciates the opportunity to investigate and respond to Mr. ***** complaint. The current creditor, The ********************, placed an account with ******************** January 10, 2024. An initial notice was sent to Mr. ***** on January 12, 2024. There is no record of its return. Wakefield received Mr. ***** letter on March 6, 2025, at which time we reached out to our client to verify the balance and request an itemized statement. An itemized statement has been mailed directly to Mr. ****** A credit deletion request will not be completed as it is the position of Wakefield that no violation has been committed.
Customer Answer
Date: 03/28/2025

Complaint: 23069774

I am rejecting this response because:
Still have not received any paperwork from this company. I have never heard of this company nor have I signed any contract with this company.
Sincerely,

***** *****
Customer Answer
Date: 04/04/2025
I cannot find the account #, if that is something yall can help me with I would appreciate it. Or point me in the right direction to find it. The other information I have already supplied to you. Please let me know what else you need?
Initial Complaint
Date:02/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I spent the last part of last year trying to fix this stain on my credit report. Having talked to both the hospital and the collection agency, this is still on my credit report despite the fact that I talked to both multiple times that I paid this balance off directly to the hospital Feb 12th, 2024. My credit score went from a ******* score down more that a hundred points across all the credit agencies. The sad part is that I paid for my surgery in full 100% before the operation, yet the surgery center never paid the anesthesia company. After the ************** refunded me my money, I then paid them directly on 2/12/24. The last conversation I had with ***** at Capital Anesthesia is that she would notify Wakefield, and to have them fix my credit report once and for all. Still waiting..,.
Customer Answer
Date: 02/20/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Todd ********, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: **** ******** Date: 02_/_19_/__2019__

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates in Nov-Dec by Phone.
  
  *****
- The reason why I believe the alleged debt is NOT valid is: I already paid it earlier in the year directly to the client Capital Anesthesia as you will see attached for the amount requested.
  
  *****
- The account number: I already sent this yesterday: *********
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 03/07/2025
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Mr. ********* complaint. ************ account was closed in our system per our clients request on February 18, 2025. A credit deletion request was sent to the credit reporting agencies. Mr. ******** will receive no further communication from us regarding this matter.
Initial Complaint
Date:02/13/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Debt was paid in full directly to company last September. A new collection appeared on my credit report 2/9/25. This a bogus claim and theft. This has caused damage to my credit. I want it removed immediately. I am going to file small claims court in *************** **** for a false claim on my credit. Not only do I want this taken off immediately I will be seeking monetary compensation in court. A dispute was opened on my credit report today and I will be contacting the attorney General to report this company's theft as well.
Customer Answer
Date: 02/19/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Jeffrey *******, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: Date: __/__/____

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on __/__/___ by Select one -> Email, Phone, Mail, or Other (Please specify)_________________
  
  *****
- The reason why I believe the alleged debt is NOT valid is:
  
  *****
- The account number:
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 03/07/2025
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Mr. ******** complaint. Wakefield has reached out to our client regarding the balance of Mr. ******** account.Please allow more time for response.
Customer Answer
Date: 03/10/2025

I reached out to consultant anesthesiologist this morning because Wakefield is a predatory company. The point of contact at Consultant is Chelsea ***************** She informed me this was reversed on Wakefield in September of 2024 because full payment was made. She said she had no idea what Wakefield is doing and they were provided all information last year regarding this and under no circumstances should they have continued pursuit or filed anything they against my credit. She agreed completely with my anger and filing complaints and disputes against them. They're a common thief at this point. The fact wakefield is saying they have to check with their client is comical. I confirmed it in minutes once I got Consultant's contact. They were told 6 month ago in documented correspondence from Consultant that this debt is satisfied and yet they still tried to file a claim and bully me into double paying for something. They need to be held accountable for these actions. Consultant is going to send me the correspondence they sent Wakefied back in September saying this debt is paid in full and I will use that in small claims court to sue Wakefield for the ****************************** allows. They are predatory at a minimum. This will be off my credit report soon enough with or without BBB. I look forward to wakefield spending their money on a retainer for a lawyer. Small claims isn't much here, 5k max. The principal will be worth 100 times more than that to me. Absolute scum of a company.
Complaint: 22940213

I am rejecting this response because:

Sincerely,

******* *******
Business Response
Date: 03/18/2025
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Mr. ******** complaint. A direct payment of $894.80 was received from our client and posted to Mr. ******** account on March 10, 2025. Mr. ******** account has been closed as paid in full. Mr. ******* will receive no further communication from us regarding this matter. A credit deletion request has been sent to the credit reporting agencies.
Customer Answer
Date: 03/18/2025

Complaint: 22940213

I am rejecting this response because:
The only part of this statement that is factual is that the account was paid in full directly for ******. I don't understand why wakefield continues to lie. I spoke directly with Consultants anesthesiology who received that payment in September of 2024 and sent out correspondence on October 1 via email to wakefield telling them to stand down as the bill was paid. I have the direct contact and name of the person who will confirm this. She also sent me something confirming it as well. I reported Wakefield to the ** in the state of **** and am working with a consumer specialist on the complaint as I type. They are bottom shelf company and everything is documented showing their predatory practices. Why lie and say it was paid on 3/10/25? I'm going to purse every avenue of recourse for the harassment from this shoddy operation of a company. I attached ** complaint email. Maybe you can do better on your lies to them, Wakefield. Don't forget the receipt that also documents that date of payment. Next I'll be filing in small claims court here. Here's a word of advice, pay whoever responds via BBB in representing you, more than your low level call center predators. In reading the responses and seeing the lack of research or diligence its easy to tell they of the same elk. A group of mental midget.

Sincerely,

******* *******
Business Response
Date: 04/29/2025
Wakefield stated that the payment was reported to us on March 10, 2025, by our client. Wakefield did not state that the payment was made on that date. Wakefield did not receive any written correspondence from ********** in October 2024. The first written correspondence Wakefield received from Mr. ******* was on February 19, 2025.
Initial Complaint
Date:02/10/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with ******************************** i did not sign a contract with them. They did not provide an original contract or itemized receipt as requested.
Customer Answer
Date: 02/12/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Michael ******, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: ******* rhoads Date: 02/12/2025

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on 01/07/2025 by Select one -> Email, Phone, Mail, or Other (Please specify) I called and requested anything showing the debt belonged to me and itomized receipts showing what product or service was provided, I was told they don't send that information through email, so I gave them my updated adress so they can send it by mail. I haven't received anything so I'm disputing it.
  
  *****
- The reason why I believe the alleged debt is NOT valid is: when I called to reques information on the alleged debt I was told they don't share information over the phone or email, so I was given nothing and I have received nothing in the mail. There asking for me to blindly give them money with no explanation of the debt or where it came from.
  
  *****
- The account number: I wasn't given any information from the Debtor.
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Customer Answer
Date: 02/14/2025
I called them again and got the acount number, 01-245027930.
Business Response
Date: 03/07/2025
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Mr. ****** complaint. Our client, ******************************, placed three accounts in our office on September ******* and October 24, 2024. These services were rendered to ******* ****** on April 24, 2023 and June 21, 2023 at ******************************** FL and September 11, 2023 at ******************** *********************** FL. Itemized statements have been requested from our client and will be sent to Mr. ****** within 30 days. A credit deletion will not be completed as it is the position of Wakefield that no violation has been committed.
Customer Answer
Date: 03/13/2025

Complaint: 22924314

I am rejecting this response because: the itemization is Essentially a piece of paper saying "give me money". There isn't a breakdown of the services provided and Products used to complete said services, To help me make sense of And prove the **** is my responsibility, and why the aledged **** is such a large sum. Three thousand dollars is alot of money, and if people just start handing it out to anyone alot of people will be taken advantage of. So a better breakdown of the debt would be really nice. Removal from my credit report would be nice as well. Thanks for youre time??.

Sincerely,

******* ******
Business Response
Date: 04/29/2025
Wakefield will reach out to our client for a further breakdown of the charges. A credit deletion request will not be completed as it is the position of Wakefield that no violation has been committed.
Initial Complaint
Date:02/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Good afternoon this is in reference to a medical bill that was accidentally charged by the facility. *** reached out to the provider who charged it and it was supposed to be dissolved. Since then it has affected my credit report and have disputed this many times and they have not removed it. It is under $500 and should not be on a credit report Because its a medical bill. Ive gone through Experian 10 times to dispute this in the 2 years However, Wakefield and Associates continues to call and will not remove this from my credit report.
Customer Answer
Date: 02/10/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Woodrow *****, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: ******* Smith Date: _02_10/2025/__/____

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on __02/06__/__2025_ by Select one -> Email, Phone, Mail, or Other (Please specify)_________email________
  
  *****
- The reason why I believe the alleged debt is NOT valid is: medical debt incorrectly billed by doctor
  
  *****
- The account number:
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 03/04/2025
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Mr. ****** complaint. Our client,The ********************, placed an account in our office on January 30, 2024 for services rendered to ******* ***** on November 17, 2022. The original amount of Mr. ****** bill was $500.00. A $20.00 payment was posted to the account on July 10, 2024. Wakefield previously dispositioned Mr. ****** account as disputed in our system. A credit deletion request will not be completed as it is the position of Wakefield that no violation has been committed.
Customer Answer
Date: 03/07/2025

Complaint: 22908240

I am rejecting this response because this bill originated from a doctors office that was mistakingly billed to us. It was miss coated. We contacted the office several times throughout that year to get it corrected. However, one year passed, and it was too long for us to appeal the bill. It was then sent to Wakefield and Associates for collection. This is currently a medical bill that is only $480 and should not be on a credit report under the $500 threshold we contacted ******** credit reports and we dispute this charge many times we were told by experian because it was a medical debt that it should not be listed on the credit report. We have also discussed with Wakefield and associates our issue. They were not helpful and did not want to hear it. We also contacted the doctors office a few times and there was nothing that they could do because its past the one year threshold. This is on my credit report and has ruined my credit. All I ask, is it for it to be removed because it is not my debt my next step will be to the Attorney General. Thank you for your consideration. I appreciate your help. Sincerely.

Sincerely,

******* *****
Business Response
Date: 03/18/2025
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Mr. ****** rejection. Unfortunately,since the bill is passed one year, we are unable to attempt to resolve this with the insurance company. Mr. ***** will need to contact his insurance company directly to attempt to get this resolved. Since the original amount of the bill was $500, Wakefield is allowed to report this to **********************************.
Customer Answer
Date: 03/18/2025

Complaint: 22908240

I am rejecting this response because: You are a collection agency you can resolve this with a click of a button by contacting the company that hired you to collect the debt. As mentioned before, we did contact the insurance company and because it was past one year they could do nothing about it and directed us to your collection agency. This is a medical debt that should not be on a credit report. The collection agency can offer lower amounts to resolve the debt, then why can not remove it. We have received multiple phone calls and explained the situation and someone Always promises to return your phone call. Promises that are not done. This is my last Effort before I take it to another level To the Attorney General and I will get legal council. This is a medical debt that should not be on a credit report

Sincerely,

******* *****
Initial Complaint
Date:02/05/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 5, 2024, Wakefield & Associates began collection actions on a medical debt of $888 from Qualified Emergency Specialists. However, this bill was never submitted to my health insurance provider for proper payment. Additionally, I was misdiagnosed by the original creditor, which delayed treatment for a serious condition. Despite disputing the account, ******************** continues to report it on my credit profile, causing significant financial and emotional harm.The collection agency has not verified the debts validity or ensured that the original creditor followed appropriate billing procedures before sending the account to collections.I request the immediate removal of this collection account from my credit report and a full investigation into the improper handling of this debt. Wakefield & Associates should also cease all collection activities until the matter is resolved.The amount due was never submitted to my insurance provider, and no payment has been made by me for this debt."
Customer Answer
Date: 02/06/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Jeffrey *****, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: ******* D Moore Date: _02_/06__/_2025___

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on _7_/_14_/_2025__ by Mail, with a follow up letter on 8/05/2025
  
  *****
- The reason why I believe the alleged debt is NOT valid is: I believe the alleged debt is not valid because Wakefield & Associates has not provided the requested validation documentation, including itemized charges, proof of responsibility, and any contracts or agreements related to this debt. I do not acknowledge or accept responsibility for the debt without proper proof.
  *****
- The account number: ***************
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Business Response
Date: 03/04/2025
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Mr. ****** complaint. Mr. ****** account has been paid in full and is now closed in our system. A manual deletion to remove this from Mr. ****** credit report has been processed. The confirmation number for this manual deletion is ********. Mr. ***** will receive no further communication from us regarding this matter.
Initial Complaint
Date:02/05/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with ***************. I do not have a contract with Wakefield and Associate, they did not provide me with the original contract as requested
Customer Answer
Date: 02/06/2025
1) AUTHORIZATION FOR RELEASE OF INFORMATION TO THE BETTER BUSINESS BUREAU

I, Tamara ******, expressly authorize Wakefield & Associates to communicate directly with BBB on all matters relating to the items as specific in the complaint form and including any debts I am alleged to owe.

I have filed a complaint with BBB and authorize BBB to release the complaint form and all supporting documents to Wakefield & Associates.

I acknowledge without this authorization, Wakefield & Associates would not be authorized to discuss these matters with BBB and any of its employees or representatives. I expressly waive that restriction for all purposes relating to the complaint I filed with BBB.

Insert Your Name Here: Date: __/__/____

2) Here is the information BBB requested regarding my complaint:
- I requested the verification of the debt from Wakefield & Associates on __/__/___ by Select one -> Email, Phone, Mail, or Other (Please specify)_________________
  
  *****
- The reason why I believe the alleged debt is NOT valid is:
  
  *****
- The account number:
  *****
******* Please do NOT click 'Proceed' until you have signed and dated your agreement for release of information in Section 1 and provided the requested information in section 2. *******
Customer Answer
Date: 02/10/2025
I called Wakefield and Associates to get the account numbers ********** and **********
Business Response
Date: 03/06/2025
Wakefield & Associates, LLC (Wakefield) appreciates the opportunity to review and investigate Ms. ******* complaint. Our client,***************, placed two accounts in our office on December 4, 2023 and December 29, 2023. These services were rendered to ****** ****** on July ******* and July 29, 2023 at ****************************************** Itemized statements for these charges have been attached to this response for review.

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Wakefield & Associates is NOT a BBB Accredited Business.