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Business Profile

Toll Booth

E470 Public Highway Authority

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

This profile includes complaints for E470 Public Highway Authority's headquarters and its corporate-owned locations. To view all corporate locations, see

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E470 Public Highway Authority has 3 locations, listed below.

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    Customer Complaints Summary

    • 91 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/24/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have paid a bill with E-470, and they have taken my money. I keep receiving bills and now legal notices. I have tried on many occasions to call them. It's either 90 mins or more on hold or I'm disconnected. I need them to contact me to resolve whatever it is they have done.

    • Initial Complaint

      Date:01/22/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Such a massive corrupt organization that doesnt take accountability for anything. Charged me $25 per minute (per toll gate but they are so shortly spaced that this is what it ended up being) for driving in the toll lane while towing my broken down car even when there was no signage indicating this fee until you were already miles into the drive. Cant leave the lane either or thats a $250 fine so you are completely trapped. At least they have signs for that one. Called them several times and the customer service agents were very rude and didnt help with anything. They said they dont do anything with the signs and that I had to pay the fine anyways. On one call I actually got someone who had a smidge of humanity to try to assist me. He claimed he was going to work with finance and email me back. Got no further correspondence until they said my account is deactivated and I still owe the money. Its completely criminal the way this is run and I really hope they get investigated.

    • Initial Complaint

      Date:01/13/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      they have cashed my check, and not credited account

      Business Response

      Date: 02/05/2025

      Thank you for reaching out to us,

      We did make contact with Mr. ************** We were able to locate customer check.  There was a confusion when posting as there were two identifying statement numbers on it causing it to be applied against a previous id and not the intended one.   We did locate the check and apply accordingly.  We also explained to customer to ensure to remove old statement number so avoid confusion in the future.  There is nothing outstanding at this time for the customer. We do apologize for the confusion and experience this has caused Mr. ************** We did provide our email address should the customer wish to contact us in the future. 

       

      Thank you. 

      Customer Answer

      Date: 02/06/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Once they responded to the complaint. 

      Sincerely,

      ***** *******

    • Initial Complaint

      Date:01/09/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have experienced repeated problems with Express Toll billing in ******, ********. I drive through ******** and never receive a bill. Despite calling to correct the issue regarding bills being sent without an associated apartment number, Express Toll continues to send bills to our apartment complex without an associated apartment number and they never reach us. Strangely, the final notice with late fees and a civil penalty fee managed to make it to our apartment just fine. I suspect that, as this has happed to me repeatedly, ExpressToll may be using an unfair business practice to accumulate additional fare from their toll roads. I drove through ****** on April 9th and called on April 17th, 2024 to pay my fees over the phone. I explained the issue that I was having with the customer service representative, paid the fees and watched the fee post to my account on April 25th. I assumed the issue was resolved. Because I was driving my fiance's car at the time, he received a civil penalty fee, late fee, and set of toll fees dated December 6th, 2024. We had received no correspondance in the meantime. He paid the fee (because the notice was time-sensitive) and when I called to dispute and request a refund based on the above actions, I was told they do not issue refunds if a bill has been paid. I was also told that I'd only paid some of the tolls I owed. I countered that I called 8 days after my drive and was told I should have waited longer for all tolls to process, and that I received multiple bills (which never were delivered to my house because Express Toll does not include my apartment number). I cannot be the only consumer who has been blasted with late fees for bills they are not receiving due to a billing address issue, and I think Express Toll is using this to their advantage.

    • Initial Complaint

      Date:01/02/2025

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Keep getting notice about, I don't know. I only drive locally. Not on expressway ot tollways. This is some sort of scam, I'm senior citizen and this is very disturbing to me. Want this company to stop harassing me

    • Initial Complaint

      Date:11/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a bill in the mail for a toll charge. I have never even been to the state, period. I called to complain, and up until the point where I stated I knew it was a scam, they acted like it was a valid bill. Then all of a sudden I got the excuse of "Oh, I just input the plate number from the image wrong". Not to mention that there was no photo sent with the bill, nor would they send me a copy of it to verify my own vehicle (that was impossible to be several states away - and the fact that I was at work in ***** which my employer can verify).

    • Initial Complaint

      Date:11/24/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of Check: 10/2/24 - Paid $50.00 Image attached.Due Date: 10/10/24 for $48.95 Once again, they are unable to process a simple payment, paid early. Once again, sent a paid bill, that was overpaid to collections. This needs to be corrected and whoever did it THIS TIME, should be fired.

    • Initial Complaint

      Date:11/13/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a statement from LicensePlateToll (AKA ExpressToll) dated 09/22/2024 for a supposed missed toll on 08/15/2024 at the location of ************** in ******, **. The License Plate listed was 27DJ04 SD (************). I live in central **** and I traded this vehicle for a new vehicle on 05/14/2024 in **********, ****. I obviously was not the owner of the vehicle at the time of the purported occurrence.I refused to pay the charges and I received another statement with a $5 late charge. After providing proof of the vehicle trade occurring before the toll was incurred and the fact I am in **** and the license plate was from ************, they subsequently "dismissed (the toll) as a onetime courtesy". But not to admit fault the made the additional statement of "The registration address was not in ************ but ****" which if the plates were from ************ the car could not have been registered in **** at the time of the occurrence.This was obviously a fraudulent attempt to collect a toll and this company needs to have a cease-and-desist order brought upon them.

    • Initial Complaint

      Date:11/12/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Within the last 6-8 months, I received two notices of supposed 'toll' amounts I owed for driving on a toll road in ******** without proper payment - I live in the greater *********** area of ***********I ignored these notices as a scam, and threw them out. I've now received a notice from a collection agency (*************************************************************, LLP), also in ********, saying I owe a total of $28.91. If I don't pay this amount, which I do not owe since I've never driven anywhere in ********, I'm afraid that they might report this to the credit agencies - ?

    • Initial Complaint

      Date:10/25/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Made 4 separate attempts to pay balance due. Each attempt appeared successful and gave no indication of failure. However, statements would continue to arrive via mail, often after the due date. The issues appear to be with their payment processor or website, so I reported this to their customer service email address. I did not receive any response, and no fixes or updates seem to have been made to their site or payment provider. Because their payment confirmation gives no confirmation code or number, customer rely on ********************** to email them confirmation of their payment, which also does not give any code or number that can be referred to if future issues arise.

      Business Response

      Date: 11/08/2024

      Thank you for reaching out to us,

      We did make contact with customer.  It appears that customer had two id;s in the system for the same plate but had different apartment numbers.  Customer did indicate he had moved but didnt get some of the older notifications from previous apartment number until now.  Customer did go online and make two payments.  One of the payments for $21.25 he made in September was for a toll on the Mountain Express Lanes in July.  Customer then made another payment in late October for $207.79 which included $62.79 in tolls and $145.00 in fees plus he opened an Expresstoll account.  We were able to credit back the customer the $207.70 he made since he opened an Expresstoll account and waived the fees of $145.00.  The remaining tolls of  $62.79 will post to his account at reduced rate of $27.40.  Customer can reach back out should he have further concerns.

       

      Thank you,

       

      Expresstoll

      Customer Answer

      Date: 11/12/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********* ******

    E470 Public Highway Authority is NOT a BBB Accredited Business.

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