We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Toll Booth

E470 Public Highway Authority

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Toll Booth.

This business has 2 alerts

Complaints

This profile includes complaints for E470 Public Highway Authority's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

E470 Public Highway Authority has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 91 total complaints in the last 3 years.
    • 30 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/22/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We keep getting these false bills. I have Not been to ****** in over 10 years and I got there by plane. This is a total scam and I want them to remove all personal information from there records.

      Business Response

      Date: 11/08/2024

      Thank you for reaching out.

      After further review of the bill, we have dismissed the transactions as it was sent out in error.  We apologize for the negative experience this has cause the customer. Certain states like WY, **, ** and **, *******; can issue  the same plate number for different types of vehicles.  This was the case for customer.   During the image processing review, agent processing can in most cases decipher through make or model match to the plate of the vehicle, Sometimes weather, glare or time of day can impact this.  To ensure this does not happen in the future, we have put the plate number in a special image review queue to look at image information again before the bill goes out through our normal process.  As a secondary and final quality check all images are reviewed after the 3rd billing cycle and before any additional fees are assessed to ensure the accuracy of the transaction, in any event the customer does not make contact with us.    Customer can reach back out to us if there are additional question.  Thank you.

      Expresstoll

    • Initial Complaint

      Date:09/22/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a "notice of vehicle registration hold". You all assigned me 2 different account numbers, not sure why but I have no ability to pay on the account number you're claiming I owe on. Please don't make me speak to in incompetent rep. *** me pay online. By the way, this highway is paid off and is now only receiving profits. Preventing people from registering their vehicles is gross misconduct. I also have a sticker on my windshield. Not my fault you guys never took it from there. An investigation needs to be done there cause I login to my account and it shows a $0 balance with the $35 credit.

    • Initial Complaint

      Date:09/03/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to request a payment arrangement for my toll bill, which has now reached $386.70. Unfortunately, I have been unable to pay the bill in full due to financial constraints. When I called to set up a payment plan, my request was denied because I had previously been on a payment arrangement. However, I am committed to paying what I owe and am concerned that the $50 in monthly late fees are making it increasingly difficult to settle the balance.I understand from your website that payment arrangements can be made if I agree to set up an account, which I am more than willing to do. I kindly ask that you reconsider my request and allow me to set up a payment arrangement, so I can pay off this bill responsibly.

    • Initial Complaint

      Date:08/23/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Issues occurred on 6/24/24 and 6/28/24. I am a Minnesota Resident and was driving through ******** with my family. There were 5 of us in the vehicle and we chose to drive in the ***+3 lane on the I70 Central Express Lane. Since there were 5 of us there should have been no charge. I received a bill from ExpressToll (dba. E-470 Public Highway Authority) for $17.76. When reaching out to there customer service center I was told that in the state of ******** you must have a transponder when operating in any ExpressLane for purposes of verifying *** lane occupants. There are no signs on the corridor i traveled indicating this was required. Express tolls other company EZ-PASS that is in ********* does not require a transponder in the vehicle and uses cameras to verify *** lane occupants. If the *** 3+ lane is free and there are no signs that indicate a transponder is required, than why with 5 occupants am I being charged a toll. I have reached out to the ********************************* for resolution from consumer protection as well.

    • Initial Complaint

      Date:08/19/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In April 2024 I received a letter from express toll stating I had a hold on my vehicle registration due to unpaid balance and fines. That was the first and only statement/bill I have received from them. They didnt send me any bills until the fines and penalties had been added in order to collect the most money they can.

    • Initial Complaint

      Date:07/31/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a toll charge on May 23, 2024 for a Colorado vehicle license plate # AKW-S49 which was not driving on the toll road but rather this vehicle had been wrecked and was "totaled" and it was being transported on a flat-bed truck. I called the ExpressToll service center on July 30 to report the billing error and ask for a credit. I was told that a credit could not be issued because the toll was collected via the transponder window sticker. I offered to provide evidence that the vehicle could not have been driven on May 23 (police report, photos of wrecked vehicle, etc). I asked why ExpressToll couldn't review the photo evidence that they must have for this date and time and was told they didn't have it which I find hard to believe.

    • Initial Complaint

      Date:07/22/2024

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently received a toll bill from the express toll with a date of 7/10/24. Until receiving this I had never received a toll bill with an last 5 years and now express toll wants me to pay an amount which seems criminal to me. They were quick to say well if you set up an account the amount is reduced. They still won't remove the late fees, when I am confused on how I am late when I never received a bill. I will gladly pay the fee without the late fees but they don't see it that way

    • Initial Complaint

      Date:07/08/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I created a toll account about 1 month ago and paid my toll bill. I don't need the toll account anymore and currently have a $35 credit on my account. I asked to close my account. They are refusing to do so until the account has a 6 month age.I want to close my account and receive my refund.

    • Initial Complaint

      Date:07/01/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Express Toll will not allow me to pay my fines. They have multiple times not allowed me access their online payment platform and ask me to put my information at risk by only paying over the phone. This is my 5 time trying to reach out to them with no response. I need to be contacted via Email immediately with a secure way to process my payment information. I have also been treated very Poorly by the costumer service department when requesting this.

    • Initial Complaint

      Date:06/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ongoing issues with billing from E-470, payment was made and check cashed on 5/30/24 for $18.65. They are not showing any record of this, while I'm looking at my cancelled check. They have also assessed a late charge. I want a final corrected and complete balance to pay, without a late charge. I spoke to operator 199 who told me she couldn't help me and told me to send an email to billing. She was unwilling to assist in any way.

      Business Response

      Date: 06/28/2024

      Thank you for reaching out to us,

      After further research it appears that the customer check posted to another id for the same customer on another vehicle the customer owned.  This was due to customer indicating an old statement number in the memo field which caused it to post automatically to the other id.  A supervisor did reach out to the customer to explain.  We have applied customer payment and he is aware if processing a check through his bank to list the most current statement number in the memo field, to ensure accurate posting.   Customer can reach out to us should he have further questions or concerns.  Thank you.

      Customer Answer

      Date: 07/02/2024

       
      Complaint: 21860861

      I am rejecting this response because: This is a completely made up excuse.  Their billing is at best poor, their call agents are poorly trained if at all, and they just blame the customer for their mistakes.

      Sincerely,

      *************************

    E470 Public Highway Authority is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.