Reviews

This profile includes reviews for E470 Public Highway Authority's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  E470 Public Highway Authority

  22470 E 6th Pkwy Ste 100 Aurora, CO 80018-2425

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  E470 Public Highway Authority

  22470 E Stephen D Hogan Pkwy Ste 100 Aurora, CO 80018-2423

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  E470 Public Highway Authority

  PO Box 5470 Denver, CO 80217-5470

Review Details

• Review fromJason E

  Date: 04/25/2025

  1 star
  I moved out of state in 2021 and attempted to close my ExpressToll account online. When I could not see a way to do that I sent them an email, requested that my account be closed and to be refunded the $21.35 balance on my account. They claim they replied to my email, stating that my account could not be closed online, but I never received it. I promptly forgot about it, since it was only a small amount of money, and well, life happened.A couple of days ago (it's now 04/2025) I get an email from them, stating that I now have a negative balance, and owe $38.30. I contacted them and they told me that apparently there are 2 accounts in their system with the same license plate and I would need to pay the balance in order to close my account.I am confused at how their system could allow a license plate to reside in more than 1 account, and even more confused at how they were deciding which account to charge each time.They told me it was my fault, and my responsibility to keep my account updated at all times, offering zero reasoning as to why their system allows duplicate plate numbers in the first place.After some back and forth, they would not budge, and told me my only option was to pay the balance. I used some expletives as I ended up paying it.Absolutely an abysmal experience.

• Review fromwayne d

  Date: 04/04/2025

  1 star
  my vehicle was stolen 6/13/2024 and the thief went thru the e470 ******* early August 2024 i was advised of the toll and immediately sent a letter to the e470 folks.i have e-mailed the police report and even went out to the facility on ********************************* where i was assured the tolls were waived.i keep receiving tolls and late fees each month ( 9 statements so far) with a threat on each that a civil penalty will be assessed. i have called, e-mailed, sent letters and personally went to the toll center. No luck with these people.

• Review fromLogan L

  Date: 12/23/2024

  1 star
  Worst customer support ever.Even with a police report number that's not good enough... my tags were stolen when I sold my car. And I've been trying to fight tolls ever since, even though I reported it to the *** and have a stolen police report number but apparently I need the actual paper copy which I wasn't given, because it was all done over the phone...

• Review fromCharles H

  Date: 10/22/2024

  1 star
  I personally see this toll road as fraudulent that they can bill you after they add late fees onto your account. Then you get a bill. I tried to go to the website and pay my tolls without a statement and it tells me there is no account. When I call them they tell me there are fees under my license plate. E470 is a scam and per the initial legislation and starting of the toll road was only supposed to be a toll road for 10 years. Now that they are building out farther east and basically forcing people to take the toll road, billing 3 months after the tolls have been accrued and then charging a late fee is ridiculous and most assuredly a racqueteering operation. Then I get told monthly you get charged $25 / toll added on each month. They send you transponders that even if you attach them the way the directions say they charge you the higher price and say it was misapplied. You wonder why so many people are driving with expired plates? E470 tolls and the way they charge outrageously for the charges. This has been a continued complaint over many years regarding the fraudulent billing practices of the e470 toll roads and stiil nothing is ever done. We need intervention into this company which i understand is not owned by a government entity, yet can hold you from getting your license plates. We need a class action law suit over this billing practices of the Toll roads.

• Review fromDavid S

  Date: 09/30/2024

  1 star
  We mistakenly got on an exit ramp due to safety reasons (Waze mistakenly put us on toll and we didn't realize until a lane change was unsafe) then got off immediately, as it showed on the bill. The supervisor I spoke to, ******, said the most they would be willing to do was waive 1/2 the cost. When I explained that under that we made the decision for safety reasons she just said we could have gotten off an exit sooner. That they were unwilling to waive the fee is ridiculous and predatory. I understand the tolls are a helpful service for many people, had we traveled a few records and gotten off, that's on us. This was an honest mistake and under these circumstances I would expect fees to be waived. Bad look.

• Review fromRich R

  Date: 09/23/2024

  1 star
  They say i entered a toll and charged me for one passing. Thats not possible. They charge for exiting. An alleged $2.90 toll turned into $22.90 toll and their excuse is I didnt have a valid CC on file. The charge did not turn up on my monthly statement. This organization is running an illegal operation and preying on the public. Do not use this construction ridden road and even more horrible customer service.

• Review fromKatherine S

  Date: 08/13/2024

  1 star
  This company needs better fraud policies. Somehow my transponder has ended up in another vehicle and in the last two months has accrued over $400 in toll bills. When I noticed this, I called and they de-activated my transponder, but they can't help with the fradulent charges. I now have to go through my bank to try to get my money back. It's not like I can choose another company to pay tolls through...

• Review fromAngie P

  Date: 03/04/2024

  1 star
  I received a toll statement, but I was not on the toll road on the specified date or anywhere near the area - I live 7-8 hours from the area. I do not know how they got my license plate info. This is a totally fabricated bill and the people involved in this scam should be prosecuted.

• Review fromDavid J

  Date: 02/25/2024

  1 star
  Total scam. I took the toll road one time. I paid on www.expresstoll.com and they made me pay AGAIN on www.go-pass.com. If you call them and tell them there's a mistake, they will literally laugh at you like they did to me. They know you're not going to go to court and spend a year fighting a toll bill while they fine you hundreds of dollars, send you to collections, put a stop on your vehicle registration, etc. I'm sure the traffic court judge (or whomever) who is getting paid with tax money is really going to throw the book at the **** scam artists. We pay taxes to fund the roads and then they say, "Well, if you don't have more money to just throw away (since, you know, you're not rich) then you don't get to actually drive on the PUBLIC roads you're paying for." I guess we can't be surprised when they lie, cheat, double bill, and extort money on top of it. What's a single person supposed to do about it? Nothing. And they know it.

• Review fromTim S

  Date: 02/06/2024

  1 star
  Ya'll are 100% a scam. I actively avoid ****** so I don't have to pay your ridiculous fees for your c*** roads. Isn't fuel tax supposed to go to the roads anyhow? 100% a SCAM agency.