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Business Profile

Delivery Service

Green Chef Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 214 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/19/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have had this issue many times with Green chef. Recently I was told on June 10th since my food was delivered spoiled that I would be getting a full refund, a week later no refund. When I called about this issue I was told by another agent that they never actually processed it and it would be another 5-10 business days for my $175 order not refunding the shipping fee of $12. This is a regular issue with them if they say they will refund for damaged items or issues with the fresh food boxes.

    Business Response

    Date: 06/20/2025

    We have reached out to the customer directly to resolve their concerns. 

    Thank you,

    The GreenChef Team


  • Initial Complaint

    Date:05/27/2025

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My experience with Green Chef was incredibly frustrating and dishonest. The checkout process was misleading, and I immediately called to cancel the service before receiving any product. I was assured multiple times that a refund would be processed, but it never materialized. Despite numerous follow-up calls, each time I was told the refund was being processed, yet it never appeared in my account. To make matters worse, they refused to provide a cancellation number or a confirmation email, leaving me with no proof of my attempts to resolve the issue. This is unacceptable customer service. Save yourself the headache and avoid Green Chef.

    Business Response

    Date: 05/28/2025

    We have reached out to the customer directly to resolve their concerns. 

    Thank you,

    The GreenChef Team

    Customer Answer

    Date: 05/29/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *** *******

  • Initial Complaint

    Date:05/07/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for a delivery I did not ask for, I was never notified that this automated delivery would be on its way. I canceled the account and asked for a refund but Green Chef refuses to cancel the delivery and also refuses to refund me.

    Business Response

    Date: 05/08/2025

    We have reached out to the customer directly to resolve their concerns. 

    Thank you, 
    The Green Chef Team

  • Initial Complaint

    Date:04/20/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tricks you into an automatic order when you sign in to your account. Says if log in you automatically set up subscription delivery. I told them to cancel my account, dont charge me or send product, and your website is deceptive.

    Business Response

    Date: 04/25/2025

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 
    The GreenChef Team

  • Initial Complaint

    Date:04/08/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used to order from Green Chef back in 2022. It was a good experience. I went online to look at their menu to see if they had any good menu items coming up. It made me login to see this, which I did. I didn't see anything I liked. I "hearted/favorited" a few items but I did not order anything.Days later I receive a delivery from Green Chef that I didn't order. I emailed them and I got an auto-email return and then a follow up email asking me to give them stars for being awesome which I could not do. Today I called them to ask what happened and to tell them to stop sending me food. They said my account was reactivated when I went into the portal. They said they will not refund me. I see a pattern here.

    Business Response

    Date: 04/09/2025

    We have reached out to the customer directly to resolve their concerns. 


    Thank you,

    The GreenChef  Team 

  • Initial Complaint

    Date:03/17/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Email confirms confirmation. In this email is you call the phone number listed it brings you to Factor - they say they can not help and to goggle to find the phone number to Green Chef. Why do they list the wrong phone number? This email was from 3/12. First time I cancelled was on 3/1/2025 - email proceeding. I was charged an additional $82.93 on 3/8/2025 after 3/1/2025 cancellation. I is currently showing an email of "pick your next weeks meals" I simply would like my refund. From: Green Chef Customer Service *************************************************************** Sent: Wednesday, March 12, 2025 9:40 AM To: ********************* Subject: RE: Your Green Chef Order Has Been Confirmed!Hello *****!Thank you for reaching out! ******* here with GreenChef's Customer Experience Team. I am saddened that you want to cancel your account with us. But don't worry, I am more than happy to help you out today.With that, I will cancel your account and no boxes will be processed or shipped moving forward.Also I can confirm that your box delivery for 2025-03-05 has been refunded back to your mode of payment on file an amount of $71.94. Refunds will be reflected on the card on file within 5-10 business days, excluding holidays, from today.If you have any other questions, check out our *********** or contact us! We would be happy to assist you. You can call us at Phone number: ************ or chat online.Thank you for being the best part of GreenChef!Best regards,******* From: Green Chef Customer Service *************************************************************** Sent: Saturday, March 1, 2025 10:31 AM To: ********************* Subject: RE: Your Green Chef Order Has Been Confirmed!Thank you for contacting Green Chef. I'm *****! Were more than happy to take care of your cancellation request. I'm sorry to hear that you want to cancel your subscription. Let me assist you with the cancellation process.

    Business Response

    Date: 03/18/2025

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 
    The Green Chef Team 

  • Initial Complaint

    Date:02/09/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used a Groupon and what I received was not at all what I expected. To make it worse, they sent me a second box and billed me $82.93 on my Apple Card. I have disputed this charge twice, but the credit card continues to bill me. I did not order this box, did not want it and did not use it. It looks like this is a common problem with this company. They must be hard up for money since they appear to do this frequently to Customers. I have never filed a complaint with the BBB before.

    Business Response

    Date: 02/12/2025

    We have reached out to the customer directly to address their concerns. 


    Thank you, 

    The Green Chef Team 


  • Initial Complaint

    Date:01/27/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    did not order this item; gave notice on same day of delivery; I am vegetarian; they sent me meat items

    Business Response

    Date: 01/28/2025

    We have reached out to the customer directly to resolve their concerns. 

    Thank you, 

    The GreenChef Team


  • Initial Complaint

    Date:01/21/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business is sending unsolicited emails to me. I've "unsubscribed" but continue to receive emails from them. My email: ***************** PLEASE UNSUBSCRIBE ME.

    Business Response

    Date: 01/27/2025

    We have reached out to the customer directly to resolve their concerns. 

    Thank you, 
    The Factor Team

  • Initial Complaint

    Date:01/10/2025

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went onto the Green Chef website after receiving a promotional ad with a discount to return to their food subscription service.I went onto the website to only look at their meals. I didn't purchase anything. On January 9, 2025, I saw that Green Chef had deducted a total of $103.23 from my checking account for "preselected meals." I didn't order them and I don't want them.I went back on their website to make sure that I was unsubscribed so I don't get charged for any more meals. They intentionally don't make the unsubscribing easy.I contacted Green Chef and they said "there was nothing they could do because the charges were pending." I contacted *************** to dispute the charges. I want a full refund.Thank you!!

    Business Response

    Date: 01/13/2025

    We have reached out to the customer directly to resolve their concerns. 

    Thank you, 
    The Green Chef Team

Green Chef Corporation is NOT a BBB Accredited Business.

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