Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wanted to check out this service and compare it to other services. They REQUIRE you to set up a full account before they allow you to see their menus. After setting up an account, I decided that their food was not anything that I would want to eat so I cancelled membership with them through their website. 3 weeks later I received an authorized charge for over 163 dollars for a service I had cancelled and had not one used. Upon calling them they kept making excuses for why I could not be refunded stating that "it doesn't show that it was cancelled", though I clearly had not used their service even once. Then they stated they would "escalate" my issue with a supervisor and that I would hear back within 2 hours. I did not hear back from them. After this occurred, I looked to see if this had happened to others and there were hundreds of complaints from others who had this company doing the same thing to them, ************ takes money it is not authorized to take, ignores customer concerns and complaints, and should no longer be aloud to operate as a business.

  Business Response

  Date: 11/21/2022

  We have reached out to the customer directly to address their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team 

• Initial Complaint

  Date:11/16/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *****, a supervisor, was incredibly unhelpful as we attempted to receive a refund for a box we skipped, yet were charged for. This is not the first time we have had an issue with the retailer charging us for a box that we attempted to cancel. We utilized the app to skip the box, however the company claims there was no action taken on our part. Upon looking at other reviews here, we have found that this is a trend with this particular company. PLEASE avoid this company at all costs. It is unbelievable how many people have problems with being charged when they have requested to skip or cancel boxes. If we had seen these reviews prior to using this service, we wouldve never begun. As weve sat on the phone for over an hour today attempting to get a refund for the box, a box that has yet to show up, we have been belittled and spoken down to. We will absolutely no long be patronizing this business after this experience. We have been loyal customers, and continued to buy boxes even after finding a DEAD BUG in our food, but now a refund for a product we attempted to skip and have yet to receive us going above and beyond. Disgusting and frustrating. Stay away!

  Business Response

  Date: 11/17/2022

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team 

• Initial Complaint

  Date:11/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for Green Chef on 11/15/22 and immediately deactivated my account, assuming that cancelation would include all future orders. 11/16/22 I was charged $40.47. I requested a refund, but was refused by multiple customer service agents. Sneaking in the first order under my cancellation was deceitful and the everyone I spoke with from Green Chef were unhelpful and unsympathetic. I am requesting a complete refund of $40.47.

  Business Response

  Date: 11/17/2022

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team 

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had paused my delivery - there was no notification that my order was coming. The order was left in the sun. I had this issue before asking them to bring it to my door where the porch protects the box from the sun. The box was left in the driveway by the curb no where near my house. I called today to address this issue.....and also that I will not be here next week to receive a box that is coming that I did not want. Their response is that they cant cancel my box and that i have to receive it next week when I wont be here. I was really happy with the service until I tried to call and was hung up on 3x - or - "accidentally connected". The 4th person I talked to was named *****...he tried to get me to keep my subscription on hold but I told him no. So for that reason Im assuming he does not want to credit or refund my money. He was very rude and condescending at the end. So Green Chef - Im cancelling because we have had this issue before with leaving my box in the sun AGAIN, your customer service is horrible and your employee is rude. I will also be filing with my bank to get my refund. 6 months with you Green Chef and you've left a sour taste in my mouth. No resolution needed as your ***** said theres nothing he can do.

  Business Response

  Date: 11/16/2022

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team 

• Initial Complaint

  Date:11/14/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have unsubscribed from green chef emails every day for the past 2 weeks, but I continue to get emails from them every single day. This is harassment.

  Business Response

  Date: 11/14/2022

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team 
  

  Customer Answer

  Date: 11/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/08/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife and I have had a subscription to GreenChef that we would periodically use to help us with meal planning. Recently, the food quality, value, and lack of timely or accurate deliveries moved us to cancel the service. Several weeks ago, I called the organization to request a refund for meals that were never received. I also requested that they deactivate my account, as we had become dissatisfied with the service. It turns out that my request to have my account deactivated was not honored or granted. Instead, when I was viewing my credit card activity, the organization charged me approximately $201.00 on 11/4/2022 for a shipment that was scheduled to be delivered on 11/9/2022 that I thought was canceled over a month ago. When I called to speak to an agent to request that the shipment be canceled, they indicated that they could not do so. Aside from being under the impression that I had canceled the service, my family was going to be away from our home for the week, meaning that the shipment wouldn't be received by anyone, not only wasting food but also wasting money. They also advised that they would not be refunding my order. The agent put me on hold several times to check with "operations" and claimed they examined a transcript of my call back in October requesting that the service be canceled. They flat-out told me that no such conversation happened. When I requested to speak to a manager, the agent said that someone would call me back in the next 24 hours. This occurred on 11/3 and after multiple e-mail follow-*** requesting a phone call that was promised to me, no one has reached out to me. Rather than a call from a human with an ounce of empathy for a frustrated customer, I continue to receive the same e-mail template with a different person's name on it.This is beyond absurd for a remotely functioning customer service model.Use this service if and only if you enjoy receiving the runaround

  Business Response

  Date: 11/11/2022

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team 

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put all my orders on pause since I was out of town for several months. The system only allowed me to be on hold for a few weeks so they were on hold all throughout October. I believed I would receive prior notice about weekly menus and orders so that I could go back in and pause the next several weeks without deactivating the account starting November. However, the only emails I received from Green Chef were a plethora of spam emails. The only way I knew the shipments were no longer on pause was when I received a text saying that my order had shipped. Like I mentioned, I was out of town for several months so this shipment is useless to me. I immediately contacted them to cancel and refund but they refused saying that it was a subscription service. I acknowledge that but I there also should have been an opportunity for me to change or cancel my order prior to charging (which they charged me almost a week before my order even shipped). The customer service rep even said that she apologizes I never received an email and confirmed that I was subscribed to all notifications. If you look online, there are tons of cases where Green Case failed to provide any notification or ability to change/cancel orders in a timely fashion. This is fraudlent and unsavory business practice by intentionally failing to notify prior to charging my card and/or providing any sort of notification to provide an opportunity to change/cancel the order.

  Business Response

  Date: 11/08/2022

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team 

  Customer Answer

  Date: 11/08/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************

• Initial Complaint

  Date:11/04/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Green Chef is trying to steal $19.98 from me. They sent me the receipt for my first order, which I paid in full, but then they added on a mysterious charge of $19.98 and I keep disputing it with my card and Green Chef keeps saying it's legitimate and it is not.I have attached my receipt from them for my order and my response a week later asking what the erroneous charge of $19.98 is for. They never responded.Also, since they are shipping food all over the country, it's not as fresh as they claim. Go to a local market that provides products grown and produced locally. THAT is the only way you are really going to get fresh food.

  Business Response

  Date: 11/08/2022

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The Green Chef Team 

  Customer Answer

  Date: 11/08/2022

   
  Complaint: 18361142
  
  I am rejecting this response because: They have not reached out to me ever. They continue to ignore me.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/17/2022

  Dear ******,
  
  
  Please see email sent to you on 11/08/2022 in response to your  Better Business Bureau complaint. 
  
  
  Thank you, 
  
  
  The Green Chef Team 

  Customer Answer

  Date: 11/30/2022

   
  Better Business Bureau:
  
  Green Chef has refunded my money and I am satisfied with that. 
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/26/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was interested in reviewing the Green Chef program so I went on their website to read about the program and look at menus. The website is desceptive - they require that you enter personal information to get to their menus and details of the program. I regretfully did enter my information to get to the menus but didn't confirm either the account or any kind of order. I left the website without accepting any contract (although I'm sure now that they hide some kind of verbiage in small print somewhere that probably says differently so they can sign you up for deliveries without your informed consent). They did not send a confirmation email regarding any account or order until I received a notice of shipment which went to junk. I was not looking for an order confirmation from them since I had not ordered anything and had, in fact, left the website before confirming either the account or the order because I didn't like the menus. On October 25, I received an unexpected box of food from the company and immediately told them I hadn't ordered from them. They explained that the website is a trick - they start shipments without a confirmation of your account or your order. Not only that, they have already billed me for ANOTHER box scheduled for shipment on November 1 which they will not cancel. This company uses desceptive practices on their website, purposefully doesn't confirm establishing an account or before charging you for meals and has no way for a consumer to contact them beyond scripted call center personnel who will not cancel your orders. I left the website thinking I had not finished the process of signing up for an account because I never confirmed it, never confirmed what meals I wanted, never confirmed anything. From start to finish, this has been a master class in cheating consumers. I will dispute the charge on my credit card and go from there.

  Business Response

  Date: 10/31/2022

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The GreenChef Team 

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an offer to check out Green Chef with a discount on the 1st order. On October 19th I put in my credit card info and started picking items, and then realized they did not offer what I wanted at a reasonable price. I immediately cancelled my account to prevent the order from being processed. However, today (10/26) I see a $51.96 charge on my ***** so I called to cancel again. They told me that it is too late to cancel and it's in the T&Cs and that my order will be delivered on 10/31. I said I thought I had cancelled and they said they could not refund my money. This is not a fair business practice based on the way their website works. I'm not even sure what will be delivered on 10/31 because I never finished picking items when I realized they did not have what I wanted. I would like a refund and for them to fix how their website works to prevent this from happening to others.

  Business Response

  Date: 10/31/2022

  We have reached out to the customer directly to resolve their concerns. 
  
  
  Thank you, 
  
  
  The GreenChef Team 

  Customer Answer

  Date: 10/31/2022

   
  Better Business Bureau:

  Green Chef has issued a refund to me.

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************