Business Profile
Delivery Service
Green Chef CorporationThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.07/5 stars
Average of 70 Customer Reviews
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Review fromJonathan P
Date: 01/24/2023
1 starTerrible. if I could give negative 5 stars I would, and that is doing a dis service to stars. We used a two free meal coupon. My wife signed up. She never agreed to auto renew billing. We received the free 2 meals on the 19th. Around 7AM of Jan 22nd I received a paypal notification that we were charged $98 from green chef! I IMMEDIATELY emailed them and forwarded the paypal emailed and told green chef to cancel and refund me. I emailed twice and never heard back. I checked with my wife and she said she never agreed to recurring meal kits or auto payments. We never received an email to pick any meals or ANY communication from green chef. We called 3 times today (Monday January 23) and spoke with 4 different people and they lied and said different things on each call. we just wanted a refund and did not want the meals. One agent said the meals were already packed so they cant be canceled (but it doesn't ship until Thursday GROSS) another said we had to give 7 days NOTICE but THAT WAS BEFORE OUR FIRST BOX ARRIVED!! another said we had to give 5 days notice BUT THAT WAS ALSO BEFORE OUR FIRST BOX ARRIVED. so we were supposed to know we would not like the service and want to cancel prior to trying it? The customer service managers told my wife that they could not physically cancel even though we contacted them on Sunday and the meals ship on a Thursday. This company is a crime ring out to steal your money. beware. stay away. I want my money back.Review fromPatricia C
Date: 01/17/2023
1 starI received an email with a coupon code so I checked out the website. All I did was look around at their menu items and the payment options. A few hours later I got an email from my bank saying that I had authorized $40 to go to Green Chef. I KNOW for a fact that I didn't buy anything and would've had to go through the "cart" and enter my ****************** information and I didn't do that. This company really doesn't seem legitimate. However, I went on their website the next date spoke with a representative through "chat". I told him that I hadn't authorized the purchase and he immediately refunded my money. No other questions were asked. That seems fishy to me. I do not recommend!!!Review fromMario H
Date: 12/30/2022
1 starMario H
Date: 12/30/2022
They processed the second-week payment BEFORE I Could even get my first-week delivery and realize how little food they had for four people. I called them, and they refused to revert the transaction even though it was scheduled to be shipped in 7 days. Fraud seems to be part of their business model.Green Chef Corporation
Date: 01/06/2023
We have reached out to the customer directly to resolve their concerns. Thank you, The Green Chef TeamReview fromCathi D
Date: 12/30/2022
1 starDont do it! You need to be extremely cautious when you sign up. They automatically select meals to ship for you without any warning. Then they refuse to cancel your order even if it hasnt been shipped due to their ridiculous policy. I warned you, stay away!Review fromCinthia S
Date: 12/26/2022
1 starBad business! I set up an account, then. cancelled within minutes. I was still charged. Upon speaking with ***, a representative he informed me even though I deactivated my whole subscription I did not cancel my order and it was processed. Where was this information? It was not anywhere. This is such bad business. I do not recommend this company.Review fromPeg R
Date: 10/29/2022
1 starPeg R
Date: 10/29/2022
Do not order from this company!I signed up on October 22 and realized right away that I couldnt afford it. So I canceled my account immediately. My account showed that it was deactivated. On October 28, my bank account was debited for the canceled charges which I noticed when I got home from work at 7pm. I looked at the *** for this issue which said I needed to call **************** so they could assist me. However, the office was closed so I called back first thing this morning, October 29. I was told that I needed to call to cancel my order at least 7 days before the scheduled delivery on November 4. I explained that I had tried to call but the office was closed. I explained that I am a senior citizen who mistakenly signed up and had canceled immediately. I asked for a refund. I was told that they are not allowed to give refunds. I did everything I needed to do to cancel my account and stop the delivery I dont want and cant afford. Im extremely disappointed in the companys customer service.Green Chef Corporation
Date: 11/03/2022
We have reached out to the customer directly to resolve their concerns. Thank you, The Green Chef TeamGreen Chef Corporation
Date: 11/03/2022
We have reached out to the customer directly to resolve their concerns. Thank you, ThecGreen Chef TeamReview fromAl R
Date: 10/21/2022
1 starAl R
Date: 10/21/2022
Do not order these meals. When they show up rotten they don't care. When they take off meals and give you different meals that you don't want. They do not care. My box didn't even arrive on Monday I've spent three days three plus hours a day can't get a supervisor to call me literally won't return any of my calls. Could care less. And every time I do get a customer service person on the phone they hang up on me I got hung up on seven times in the last 3 days. Worst company everGreen Chef Corporation
Date: 10/26/2022
We will reach out to the customer directly to resolve their concerns. Thank you, The Greenchef TeamGreen Chef Corporation
Date: 10/26/2022
We will reach out to the customer directly to resolve their concerns. Thank you, The Greenchef TeamReview fromElissa A
Date: 09/12/2022
1 starElissa A
Date: 09/12/2022
This company is a complete rip off. Tried the free trial, food came spoiled, had to throw out the produce. Canceled on the website, was still shipped next months dinners and charged and when I called to ask why, you said going to the account on the website reactivates the account. So, you dont allow customers to check to see if their account is canceled because doing that restarts an account? What kind of service is that? You send spoiled food and then sneakily reinstate an account and charge me? Im letting everyone I know to stay far away from you. Not how you treat people.Green Chef Corporation
Date: 09/13/2022
We have reached out to the customer directly to resolve their concerns. Thank you, The Green Chef TeamGreen Chef Corporation
Date: 10/26/2022
We have reached out to the customer directly to resolve their concerns. Thank you, The Green Chef TeamReview fromS. D.
Date: 09/09/2022
1 starS. D.
Date: 09/09/2022
Avoid this company at all cost.they entice scam you to buy into a promotion at the beginning, followed by an incredibly high volume of passing on free boxes to friends advertisements and promotions, then they set you up with no email or notification about your weekly charge. they select your meal at their own accord and they start charging you. when you call customer service, they are vague, they dont answer your question directly, and they hang up on you . *** ordered through them twice, I got refunded for the first one based on the same issue and was told that their IT will look into the problem as to why emails are not coming through to let me know that a selection is needed in order to be charged and finalized !i skipped two weeks as a whole thing was questionable to me. I went to deactivate my account due to my negative experience especially given how they are operating ethically as a company, And I am now being charged for a final delivery that I never placed and I never got an email about!!they respond to you by saying you have a weekly subscription so you have seven days to cancel but they do not answer why there are no notifications or emails or meal selection options available to you as they charge you the hefty amount for what you get. There is no accountability or ownership. and they are vague about the information they give you so you do not even know who you are dealing with, that is the scary part.so they are charging your credit card behind the scene and you are not supported by a proper set up or structure. Having had these experiences, their company validity, leadership and structure is highly questionable. Additionally, the portions are also not true to what you pay for; there was another review here that thoroughly spoke about that and I completely agree. We are disgusted at their setup, lack of ethics, and lack of integrity especially given they are operating under the premise and purpose of providing organic and healthy food.Green Chef Corporation
Date: 09/12/2022
We have reached out to the customer directly to address their concerns. Thank you, The Green Chef TeamS. D.
Date: 09/14/2022
You have not reached out. and I expressed my full concern to your company at the time. I suggest, You may want to go back through all your orders and company structure, culture and management and see where these gaps are in leadership, process, skills and customer service which is one of the lowest standards i have ever come across. It is pretty serious if you read previous reviews. Or you can continue this way and risk more reviews. you have a choice.Review fromCassandra J
Date: 08/12/2022
1 starCassandra J
Date: 08/12/2022
Predatory practices. Unacceptable. If a user wants to discontinue service and not receive another box they are able to deactivate their account. This however DOES NOT keep the user from receiving and getting charged for the next box which is over $100. Worse, and what's makes them negligent, is when you contact customer service no refund is given.I'll repeat, the user misguided to deactivate their account which doesn't actually keep them from getting charged.Green Chef Corporation
Date: 08/15/2022
We have reached out to the customer directly to address their concerns. Thank you, The Green Chef Team
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