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Average of 28 Customer Reviews
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Review fromJohn P
Date: 03/13/2024
5 starsJohn P
Date: 03/13/2024
Excellent work but issues with mdelays for receiving the products . The workmanship was excellentut . Never saw the Product manager nor did she ever did a in house inspection
Home Pride, LLC
Date: 03/20/2024
****, thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you were satisfied with the workmanship of your WIB installation and the shower/flooring projects completed last summer and in September. It's feedback like yours that motivates our team to maintain high standards of quality in every job we undertake.We understand your concerns regarding the delays in receiving products and the absence of an in-house inspection by our product manager. Please accept our sincerest apologies for any inconvenience these issues may have caused. We strive to ensure a smooth and timely process for all our projects, but unfortunately, we encountered some unforeseen delays and scheduling conflicts that impacted your experience. We are actively working on improving our internal processes, including product delivery and scheduling, to prevent such delays in the future.
Although it is not our standard practice for product managers to conduct in-house inspections, we take your feedback seriously and will consider how we might incorporate this step into our process to ensure the highest level of customer satisfaction.
We deeply appreciate your patience and understanding throughout the process, and we are delighted that you are pleased with the final outcome. Your satisfaction is our top priority, and we hope to have the opportunity to serve you again in the future.
If you have any further questions, concerns, or feedback, please do not hesitate to reach out to us directly. We are here to help.Review fromCheryl B
Date: 03/13/2024
5 starsCheryl B
Date: 03/13/2024
Love my new shower. Kohler products used, I would recommend the companyHome Pride, LLC
Date: 03/19/2024
******, thank you for taking the time to leave us such a great review! Home Pride is proud to offer quality products, including Kohler walk in showers, and we stand behind our craftsmanship and installations. Please reach out in the future if you have another bathroom to remodel!Review fromMike B
Date: 03/13/2024
5 starsMike B
Date: 03/13/2024
Our bathtub was old and had holes in tile and when they came to demolished it to put in a shower they found mold behind the tile and replaced the insulation and cleaned up the mold. This wouldve been bad for our health if they would have just replaced it without telling us.The salesman was great explaining every aspect of the quality, workmanship and financial cost of the job. He helped us pick out the safety handles and fold down seat . Done in one day. My wife and I are blessed to have this company put in our shower unit. Thanks so much. The Browns.The outstanding in advising us of the financing and the installation and how long it would take to complete. Best quality materialsHome Pride, LLC
Date: 03/19/2024
Wow, thank you **** for your kind and thoughtful review! We are grateful that you chose Home Pride to complete your Kohler walk in shower installation and are so glad that you had a good experience from the design consultation to the final walk through. Here's to health and happiness without the mold and with a safe and beautiful new bathroom!Review fromKathi R
Date: 03/13/2024
2 starsKathi R
Date: 03/13/2024
The shower is great - love it!!! However, my original Waterpik shower head was thrown away and I had to purchase a new one for $49.00, because with the new head that was installed, I would never have been able to use it if I was seated on the bench that was installed; I had to purchase speckle to repair the walls where they were hit when the shower walls brought into the bathroom and were installed and the same with the glass doors; I also had to purchase a new Box cutter because mine walked off with one of the workers. Other than that the shower is great - just the workers and installation were a royal pain. I wish I had had ******* do the entire project instead. It would have cost a lot less, I priced it out after the fact, and I would not have had to fix my walls.Home Pride, LLC
Date: 03/20/2024
*****, we are sorry that the original shower head that was installed didn't work while seated on the bench. We do have service techs that could've corrected the issue and patched up the drywall, so please do reach out to the ********** office if any additional concerns pop up. Installations can be disruptive to daily life, so our 1-2 day turn around time for tear out and install are an attractive feature to many busy customers. Again, please accept our apologies and we hope that you continue to enjoy your shower!
Review fromJames G
Date: 03/13/2024
5 starsJames G
Date: 03/13/2024
Excellent install and contractor craftsmanship. Very efficient and full explanation of install after.Home Pride, LLC
Date: 03/19/2024
It was such a treat to see your outstanding review, *****! We are fortunate to have installation personnel that are true craftsman and have years and years of experience with bathroom remodels and treating customers right. We're here to provide quality Kohler products and installation, so please reach out in the future with any bathroom remodeling needs!Review fromKevin J
Date: 03/13/2024
5 starsKevin J
Date: 03/13/2024
Great salesperson! Installers rocked and cleaned up so well! Best Ive had! Highly recommend!!Home Pride, LLC
Date: 03/19/2024
Thank you for the incredible rating *****! It means a lot to us that you would highly recommend us and we appreciate you leaving us feedback. Please reach out again in the future if you need another bathroom remodel with our extensive selection of Kohler walk in showers, and/or bathroom flooring and vanities!Review fromSteve S
Date: 02/08/2024
1 starIf I could give less than 1, I would. Beware of "*****************************". If she is working with you, run. She miscalculated payments and created an additional bill of 4K(25K +4K). Additionally, the caulking on the tub was poorly done. Not quality work for 25K. Don't work with this ************** yourself the trouble.Review fromPatricia G
Date: 11/30/2023
2 starsIn December of 2020, shortly after moving into a new-to-me, smaller home, I had a Kohler walk-in tub to replace a large "garden" tub that was in the master bath. This purchase was recommended by my doctor and my physical therapist as I suffer from chronic back pain from multiple surgeries. When the salesman came out, one of my concerns was if the hot water heater (an almost new 50 gallon, electric, Rheem) was adequate to provide sufficient hot water to fill the tub. The salesman looked at the tub and indicated it should be fine. I was charged a set fee for the tub and installation, that was to cover removal of the current tub and any wall work that *** be needed to access pipes, which was not needed. Even the installers commented what an easy installation it proved to be. They also assured me that the current hot water heater was adequate for the tub.When I tried to use the jetted tub, the water was barely warm by the time the tub filled, too cool to use. Twice I had to have someone, (poorly trained and limited English) come out because the drain stopper would not open. Both times I asked about the hot water issue but got no response. In the Spring of 2023, HomePride sent out an actual plumber to fix the drain and check out the water issue. I recently found out that the plumber recommended a booster be installed to the hot water tank, but I never heard back from HomePride. I recently contacted them again about not being able to use the jetted tub after my back flared up and it was recommended I use a hot or jetted tub to help with inflammation and pain. I was informed their policies have changed and that I need to hire a plumber to determine the problem and possible solutions. With what I paid for the tub and installation, lack of support, etc., I would not recommend them for any type of home improvement!!Review fromRobin C
Date: 08/13/2023
5 starsRobin C
Date: 08/13/2023
One day installation, clean, affordable, and very professional. We love it and plan on a walking bath in the near future.Home Pride, LLC
Date: 08/28/2023
Thank you ***** for your kind review! We are so glad you are loving your shower and will look forward to installing a walk in bath for you in the future!Review fromPat M
Date: 08/07/2023
5 starsPat M
Date: 08/07/2023
******* and ****** did a superb and thorough job of installation minimizing dust and cleaning up debris. ******** stayed in contact with us on a weekly basis prior to installation.Home Pride, LLC
Date: 08/28/2023
***, thank you for your great feedback! We are glad you are happy with your new Kohler LuxStone shower and we know you will enjoy it for years to come!
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