Complaints

This profile includes complaints for Current Media Group LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Current Media Group LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Current Media Group LLC

  6765 Campus Dr Colo Springs, CO 80920-3123

  
• 

  Current Media Group LLC

  1025 E Woodmen Rd Colorado Springs, CO 80920-3181

  
• 

  Current Media Group LLC

  1005 E Woodmen Rd Colorado Springs, CO 80920-3181

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used the web site called Current Catalog and used the pictures as an indicator. It showed 5 puppets, but it only included one in actuality. Even the description says, "plsh fngr puppt frnds". Notice the "s" on friends - meaning more than one. The other thing current does is add a surcharge at the very end. They could be upfront about the shipping charge, but instead say one thing and only at the very end , says oh by the way, we are going to charge another $2.99 for shipping. These are just like junk fees that ticketmaser, airlines and hotels are no longer allowed to do.

  

  Business Response

  Date: 04/29/2025

  Hello ****,
  We are sincerely sorry to hear about your recent experience with our company and appreciate you bringing this issue to our attention. We take customer feedback very seriously and are committed to providing excellent service.
  Regarding your concern about your order, under the product description it states Get 2 single puppets for the price of 1 single puppet as well as we choose two puppets for you along with a bolded statement that reads Please note: this is not a set of 6.  Please see the attached screen shot from our website.  However, we understand the frustration this caused and would like to offer you a 20% discount on your next order. 
  

  We value your business and strive to continuously improve our operations. Thank you for your feedback!
  

  Sincerely,
  **** ******
  Current Catalog *********** Manager

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23261571
  
  I am rejecting this response because: it is misleading. Folks go by the picture and your picture unethically promotes 5 puppets.  Only until one drills down on the phone do you read the find print. PLUS, please look at your own invoice!! The description field says "friends" plural meaning more than one!  
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:02/24/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order # **********. The order was suppose to be delivered to my PO Box. I never received it. I checked my order information and it shows delivery address as my PO Box. When I tracked the package, the delivery picture shows it was delivered to a residence. I've tried contacting Current twice thru their website, requesting a refund or that they resend my order. I have received no response. I also have emailed their customer service three times. Still no response. I would like a full refund. Attached is a copy of the email I sent to current, a copy of my invoice showing the ship to address as ********************************** and a picture of the actual delivery to someone's doorstep. Thank you for your help with this.

  

  Business Response

  Date: 03/12/2025

  Hello *****,
  We are sincerely sorry to hear about your recent experience with our company and appreciate you bringing this issue to our attention. We take customer feedback very seriously and are committed to providing excellent service.
  Regarding your concern about your delayed order, we understand the frustration this caused and have already taken steps to address the situation by enhancing our staff training and reviewing our customer communication process.
  We will be processing your refund immediately.  Please note it can take up to 5 business days to process.  
  We value your business and strive to continuously improve our operations. Thank you for your understanding.
  Sincerely,
  **** ******
  Call Center Manager

  Customer Answer

  Date: 03/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me providing I do receive the refund Current has stated they are sending.

  I appreciate your help in resolving this matter. I'm sorry it had to go so far that I had to involve BBB, and wish that Current would have responded to me initially. However, the matter was resolved and I do thank everyone for their efforts in helping me with this.

  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:01/16/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked in late July of 2023 (via phone) to be removed from Current's snail-mailing list. Request #****** Please see the attached photos of conversations I have had since, none of which have resulted in being removed from the list. Today, January 2, 2025 I am still receiving them.I have contacted the company via phone and via email.I cannot seem to get them to stop.That is the only thing I wish for. No compensation, no lawsuit, just an empty mailbox.

  

  Business Response

  Date: 01/20/2025

  Hi ***,
  I want to apologize for the delay and inconvenience in getting your request completed. We tracked your requests down and we did start the stop catalog process when you first reached out to us. Unfortunately, we have had a couple of data transfer issues, and your request did not process all the way to our mail house. To safeguard the process of your request we are now working directly with our marketing team who are working directly with our mail house to make sure there are no more miss haps. It does typically take *************************************************************************************** print and in process. We will try and see if we can move up that timeline. 
  Please accept our sincere apology. 
  Customer Care Management
  
  

• Initial Complaint

  Date:01/06/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered on December 8th with expedited shipping. Shipping Method Rush and Track Shipping Typically fulfilled in 1-3 business days Allow an additional 2-4 business days for deliver.The order didnt come on time because they claimed it was too busy despite me paying extra. When it did come it was missing pieces. It was a whole proceeds to receive order again as they claim the cycle needs to start from scratch. I now got the package for a second time and a month later still and missing pieces. Impossible to get them to ship.

  

  Business Response

  Date: 01/10/2025

  Hello ****,

  
  We are sincerely sorry to hear about your recent experience with our company and appreciate you bringing this issue to our attention. We take customer feedback very seriously and are committed to providing excellent service.
  Regarding your concern about your delayed order, we understand the frustration this caused and have already taken steps to address the situation by enhancing our staff training and reviewing our customer communication process.
  We would like to offer you a discount on your next order as a gesture of goodwill. Please contact our customer service team at ************** to discuss this further.
  We value your business and strive to continuously improve our operations. Thank you for your understanding.

  
  Sincerely,
  **** ******
  Call Center Manager

• Initial Complaint

  Date:10/18/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 25th, 2024, I made an online purchase of ******* Thank You Notecards and Halloween greeting cards from **************************. On August 29th, the order was shipped, however when it arrived only the Halloween cards were in the box. I sent an email to Current **************** on three separate occasions asking where my merchandise was and when would I receive it. I got no response to any of the three emails I sent. I even sent a letter to the President of the company, and still I have received no response. I would like to receive the merchandise I ordered or a refund to my credit card of the purchase price. It's not a great deal of money, less than five dollars, but it's the principle of doing good business that needs to be addressed.

  

  Business Response

  Date: 10/22/2024

   

  Hi ****** ********,
  

  We first want to apologize for the oversight in not replying to your emails. We are looking into how this happened and will address matters on our end. Our service goal is to address concerns in a timely manner. 
  

  We certainly want to get you the missing item from your order. We are processing a replacement today and the item should ship tomorrow with overnight delivery. You should receive by Thursday via FedEx.
  

  Thank you for your business with Current Catalog and hope to be of service with you in the future.  

  Customer Answer

  Date: 10/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:10/18/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered checks from Current Catalog on September 5, 2024. When the order was delivered about 3 weeks later, it was printed incorrectly. The Parisian font (for which I paid extra) was incorrect, and the phone number was printed very strangely - a string of numbers with no dots between the sections. When I called to inquire, I was treated VERY rudely and told that the phone numbers was printed that way according to my instruction, which makes no sense. Why would anyone request that ?But she finally agreed about the font, and told me to send a photo of the incorrect checks, which I did. A few MORE weeks, and another order was received. Same mistakes. (At this point I gave up on having the phone number printed correctly.)So, I called yet again. Went through the same interrogation, same demands. I was told the mistake would be corrected. As of today, Oct. 18, almost two months from the original order, I have no response and no checks. Current's telephone customer service is a joke. The people who answer the phone have no desire to fix a problem, just make it go away because it is an inconvenience for the company.

  

  Business Response

  Date: 10/22/2024

   

  Hi **** *****,

  We first want to apologize for all the miss haps to you order (s). We did not execute your request accordingly and we will be following up with the agents who assisted you.
  

  We have processed with the help of our Check Specialist a replacement order with the correct font and phone number to show as you requested. We are pushing the order through as fast as possible with overnight delivery via ***. Allow 3-5 business days for the printing of the checks.
  

  Thank you for your business with Current Catalog, we hope to serve you in the future. We also want to offer you a 30% discount on your next order for your inconvenience.

  Customer Answer

  Date: 10/28/2024

  [[BBB transcription via duplicate complaint]]

   

  Problem:
  Almost comical, it was such dreadful service. Ordered checks in early Sept. THREE weeks later, they are delivered and they are printed wrong. Contacted the 800 number, where the agent argued with me that the checks were OK. (Font and phone number were both wrong) She demanded photos, which I sent. Three weeks after that, I received another order. Still wrong. THIRD TIME: Finally today, Oct. 28, another order received. Phone number finally correct, font still wrong. How can a company s**** up this often and stay in business?
  
  Desired Resolution:
  Refund

  

  Business Response

  Date: 11/01/2024

  [[BBB transcription via entered response to duplicate complaint]]

   

  Thank you for your patience as we address your concerns. I understand that the checks arrived three weeks later than expected, and I sincerely apologize for any confusion this may have caused. While it is standard for our checks to take 3-4 weeks, as noted on our website, I completely understand how frustrating this can be.
  
  After thorough research with our check printer, we found that the Parisian font is no longer available and has been replaced with a new style. Unfortunately, our website was not updated to reflect this change.
  We truly appreciate your understanding in this matter, and I want to assure you that we will be issuing a full refund for your order. Our check specialist, *****, has already reached out and left a voicemail to discuss this further. Feel free to work with her,if you wish. 
  
  If you have any additional questions or need further assistance, please dont hesitate to reach out. We value your feedback and are here to help.
  
  Thank you again for your understanding.
  Sincerely,
  
  ****** *. 
  Team Supervisor 
  Current Catalog

• Initial Complaint

  Date:06/12/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered 14 different items , received 14 Calanders, wanting to send back 13 of them, been told that a returns label will be sent by email. that was weeks ago **************** keeps promising but nothing happens. Can't get to anyone above customer service ,no corporate numbers. order number x287439. It seems that Current just doesn't care about customer service anymore.

  

  Business Response

  Date: 06/13/2024

  My name is ******, and I am a supervisor here at Current. I apologize for the inconvenience you have experienced, and I hope to resolve this issue for you.
  

  Upon review, we emailed you a return label on 05/30/2024, to *********************** The tracking number for this return label is ************. My colleague, *****, personally handled this.
  

  Please check your spam or junk folder in your email, as sometimes our messages can end up there. You can also search your inbox using the tracking number provided.
  

  If the email address is incorrect or you are unable to locate the email, please call us so we can arrange to mail the return label to you instead. I sincerely apologize for this experience and hope this information helps you with the next steps.
  Thank you for your patience and understanding.
  

  Best regards,
  ****************
  Supervisor at Current

• Initial Complaint

  Date:05/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $41.90 for one box of checks, matching labels & expedited shipping on 4/30/24. I received the labels only on 5/4. Yesterday (5/8) I checked the tracking & found my order states "complete" and the last tracking update with *** was 5/3. It said the item was being tendered to the ***** I contacted *** and was told that Current used the slowest, cheapest shipping method only however, they could not assure me the checks, with my banking information, was still in their possession. I started with a chat with "Elle" who told me, she was "dealing with several chats" and would assist me when she could...then stated they were within their 3 week window for delivery (expedited???) and to "hold off on the concern until we have more information"....(really? because it is my bank account information & a whole box of checks floating around out there...not hers...easy to tell someone else to calm down...) She stated she needed to have the "checks specialist" look into it. I got an email from *****, who stated to call ********** would expedite my checks...said there was a missing number in the account number (which I verified twice...so not sure how that happened) . I called her. I asked why I was never notified of my checks not being printed, why it says my order is complete and why *** has a tracking number. She assured me they didn't print my checks but she was "way behind in reaching out to customers" so she would have eventually...She took my account number, said she would overnight my checks & send me an updated email tracking (still not sure what's sitting at ***...) Today, no email. So I start with **** again in Chat, who tells me to "reread my email...it's 2 busi.days". I advised of my call with *****, to which she replied that ***** made an error & did tell me she would ship overnight, however, no one in printing is replying to her request. So...I still have no resolution...No one KNOWS where my checks are, and I am done dealing with *****************************

  

  Business Response

  Date: 05/10/2024

  Hello,
  

  My name is Nykole, and I'm a supervisor here at Current Catalog. I want to start by sincerely apologizing for the disappointing experience you've had. It's my priority to address your concerns and ensure we resolve this matter to your satisfaction.
  

  Let's address the issues with your recent order. Your order, placed on 04/30/2024, included both checks and address labels. I can confirm that you opted for 3-day expediting. However, due to the nature of our packaging, the items were shipped separately, each with its own tracking number.
  Firstly, your address labels were shipped on May 1st, 2024, with tracking number ******************. Regrettably, it seems they're lost in transit, as they should have been delivered by May 6th, 2024. I apologize for this inconvenience. While I'm not certain if this is the package *** is referring to, I'm more than willing to resend the labels for you.
  

  Regarding the checks, they should have been expedited as well. However, a delay occurred because the provided account number was inaccurate. Once we received the correct information from ***** on 05/08/2024, our checks printer immediately processed the order. You can expect delivery today, May 10th, with tracking number 1Z87X27E0162729777. I assure you, this package is not lost in transit.
  I deeply regret any miscommunication from my team members and appreciate this opportunity to address it. I will be providing coaching to ensure better professionalism in the future.
  To expedite the resolution process for your address labels, please call me at ************. I'm here to assist you further.
  Once again, I apologize for any inconvenience caused. Your satisfaction is our priority.
  Warm regards,
  Nykole Current Catalog Supervisor

  Customer Answer

  Date: 05/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  I will not order from this company again. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/25/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 4 boxes of checks on Sunday April 21. I noticed I checked single instead of duplicate. I immediately e mailed the company due to it being in the evening. This started several more e mails and phone calls. I was told by the people answering the phone this was no problem. They would either make the checks duplicate or cancel the order. I then called back and was told it was cancelled. I then had more e mails from the company stating they were sending information the the check department. I was then sent e mail the order went thru and was charged to my credit card. I then called AGAIN. I was told to receive the checks and they would send an e mail with a return label. This was never done. This company has poor customer service and does not live up to their promises. Please help me to get the amount I paid put back on my card. All I heard on each contact was no problem it would be taken care of . Thank you very much

  

  Business Response

  Date: 04/25/2024

  My name is Nykole. I am a supervisor **** with Current Catalog. First, I want to extend my greatest apologies to you for the issues you are experiencing. I am so sorry for all the miscommunication. 

  The reason your credit card was charged is because we were unable to cancel the order. I realize you called almost immediately after the order was placed to cancel due to the single check concern. I want to make sure you know that we did request to cancel the checks as soon as we received the request. However, checks go through a check printer so when we cancel, we have to send a request to them. This was done on 04/23 and they responded to us that same day and let us know they are unable to cancel because they already printed the checks. 

  I also checked the phone call you placed on 04/22. At the time you called, we were in a situation w**** we were having to place our callers on a callback list due to a high call volume. You were contacted back on 04/22 at 9:31am MST. We were unable to reach you so we left a voicemail. I assume this voicemail prompted you to call us on 04/23. 

  However, I understand that we agreed to send a return label so you can return the checks when you receive them. The idea was we would refund you upon receipt of the checks, which is our standard practice.

  Due to the nature of the situation, I went ahead and refunded you. You should receive that refund by next Friday(05/03) at the latest. We also emailed you a return label that you are welcome to use when you receive the checks. 

  I truly am so sorry for the miscommunication and confusion. We do our best to ensure our agents are setting proper expectations and providing a full explanation in order to maintain transparency. However, we missed the mark **** and for that, I am truly sorry. 

  You have been refunded and you are welcome to return the checks when you receive them. I hope you have a great day! 

   

  Customer Answer

  Date: 04/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:04/12/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order. I did not receive the products. I keep contacting them via email and phone. They keep telling me the items were delivered. Items were delivered to the address Current mailed them to, which is not my address. I tell them that over and over. They mailed all items to the wrong address.My issue is lack of attention and refund. Part of the order was checks mailed to somewhere. Now I have to close my bank account and reopen a new one because I don't know where those checks are or who has them.

  

  Business Response

  Date: 04/15/2024

  Dear ***************************, 
  I hope this message finds you well. My name is ******, and I serve as a supervisor here at Current Catalog.
  I'm writing to extend my sincerest apologies for the confusion and inconvenience you've experienced with our customer service. Please accept my heartfelt apologies for any frustration this situation may have caused you.

  Upon reviewing the details of your original order (X201501), which was placed on 03/19, I discovered that it was inadvertently mailed to the wrong address. I apologize for any inconvenience this may have caused. We dispatched the order to the address provided during checkout, but I understand that errors can occur during this process.
  

  Additionally, I looked into the resend order ******************* 03/28 and identified a keyer error, which resulted in only the checks being resent. I deeply regret this oversight and any inconvenience it may have caused you. To rectify the situation, we processed a refund for the checks on 04/12/2024, as per the request of our check specialist. You can expect to receive this refund by 04/19.
  Regarding the other items from your original order, I want to ensure that we resolve this matter to your satisfaction. As the supervisor responsible for providing support and feedback to my team, I am personally committed to ensuring that the resend order is handled correctly.
  I am more than happy to proceed with placing the resend order myself to guarantee accuracy. However, if you would prefer a refund instead, please let me know, and I will promptly accommodate your request.
  
  Please don't hesitate to reach out if you have any questions or concerns. Thank you for your attention to this matter.
  
  Warm regards,
  Nykole
  Supervisor, Current Catalog

  Customer Answer

  Date: 04/17/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************