Complaints
This profile includes complaints for Current Media Group LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 24 total complaints in the last 3 years.
- 7 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed online order number ********** on March 11, 2024. The total paid via card: $20.98. Current's shipping timeline was shipment within 3-5 days. On March 14 I received email from Current announcing that my order had shipped that day. Shipping information from *** was included.On March 26 I sent an email message to customer service inquiring about shipment. A reply from customer service said the order had not shipped and that I should contact them again if it wasn't accomplished within 48 hours. Twice on April 1 and again April 2 I sent email inquiries about my order status. My e-mail messages were returned by "postmaster," stating that Current's "mailbox is full and can't accept messages now." I want to receive a reply to my attempted status inquiries, correct shipping confirmation, and delivery of the items I ordered.
Business Response
Date: 04/03/2024
My name is ******, and I serve as a supervisor here at Current Catalog. Thank you for reaching out to us. Firstly, I extend my sincerest apologies for the delays in the service you've experienced. After reviewing our email inbox, I noted that you sent two emails over the past two days. I regret any inconvenience caused by the delay in our response, and I will be addressing this promptly with my email team. Regarding the email notification you received from the postmaster about the inbox being too full, I'm puzzled as we have indeed received your emails.
Concerning your order, I have expedited the process by forwarding it to our warehouse for immediate attention. It seems there was an issue with fulfillment, and I have already contacted our warehouse manager to investigate and resolve the matter swiftly. Rest assured, we are committed to getting your order shipped out as soon as possible.
Since I've located your emails from yesterday and Monday, I will provide you with a follow-up email once I receive further information from our warehouse.
I understand that you may not have mentioned contacting our customer service line or attempting to initiate a chat. I apologize if I overlooked this detail. However, please feel free to reach out to our customer service team at ************ or engage in a chat on our website, currentcatalog.com, for more immediate assistance. I will also be reaching out to you via the email you initially sent to our inbox by tomorrow. If you haven't heard from me by then, please don't hesitate to contact us using the methods mentioned above.
Customer Answer
Date: 04/03/2024
Complaint: 21521166
I am rejecting this response because: I will respond when I actually receive the promised products. It's hard to trust that everything is in fact being taken care of, although I appreciate the efforts and the promises.
Sincerely,
*****************Business Response
Date: 04/09/2024
Good afternoon,
Thank you for reaching out. I understand your concerns, and I sincerely apologize for any inconvenience caused by the delay in your order.
I'm pleased to inform you that two out of the three items you ordered were successfully delivered on 04/05 at 1:22 PM. For your convenience, I have attached a screenshot containing the tracking number should you need to follow up on the delivery.Regarding the remaining item, which is personalized, I want to assure you that we've expedited the customization process as much as possible. Our personalization team has completed the product today, and we're expediting its shipment to ensure it reaches you promptly. We anticipate shipping it out to you by tomorrow, aiming for delivery no later than 04/12.
Additionally, I have responded to your original email thread with the same information. Should you have any further questions or require assistance, please feel free to contact me directly at ************. You can ask for either myself or my colleague, *****, and we'll be more than happy to assist you. Alternatively, you can initiate a chat with us via our website, where my colleagues *** or Elle will be available to help. Just mention that you've been in touch with Nykole, and they'll provide the necessary support.
Once again, I apologize for any inconvenience caused, and thank you for your patience and understanding. We're committed to ensuring your complete satisfaction with your order.
Best regards,
NykoleCustomer Answer
Date: 04/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.A shipment of notepads was delivered by *** 2nd Day Air on April 5, 2024. A shipment of notepads and address labels was delivered by ******************** on April 8. I have received everything I ordered originally. Because it is more costly to return them, I gave the extra sets of notepads to other residents. The importance of updated communications from companies is clear every time we order products. It saves time, energy, and money. I am grateful to BBB for guidance and advocacy and am happy the problems are resolved.
Sincerely,
*****************Initial Complaint
Date:03/18/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They REFUSE to DELETE all access to my account and close it.Business Response
Date: 03/20/2024
We are very sorry to hear of this problem, we will investigate and find a way to deactivate or delete the account.Initial Complaint
Date:01/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on The morning of Jan 18th order #********** for $55.60 which was deducted from my bank account on 1/19. I rec a confirmation that all items were in stock and our take 2-3 business days to process. The order is still processing to 1/30 these are valentines items. I have sent 2 emails to customer service with no reply I have called 1/26 was told someone would get back to me never happened I called 1/29 spent 2 hours on the phone and asked to speak to a supervisor was told none available and it is still in the processing window of ***** business days. I was finally told I request was submitted for a supervisor to call me I said I would wait online until I received that call I waited over an hour was told they were all in a meeting said I would not hang up until I could get an answer about my order finally after threatening to make this complaint a supposed supervisor called me she said could check into my order and get it shipped to me by **** . I asked her to verify this she said she would call me back never did. Called again a supposed 2nd supervisor returned my call he was going to find out why it has not shipped and would call me back you guessed it he never called today my order is still saying processing online. And no call backs I will never place an order with them again after this found if customer service I just want to know if I will have my items by Valentines Day. Oh and the supervisor told me she was on lunch I told her the other person told me you were all in a meeting??? I also questioned why if it is ***** business days to process an order why the confirmation states 2-3. Tell the truth and let the customer decide if they still want to place on order. I have been told I can not cancel this order it is in the processing stage already and if u return it or will be my shipping cost and 20% restocking feeBusiness Response
Date: 01/30/2024
Pursuant to the conversation with the customer on 1/29, we followed up to locate the order and expedite shipping. The morning of 1/30/24 we left the customer a voice message including the tracking number for the shipment. Order number X083463, *** Ground Shipping 1ZX805111391600799.Initial Complaint
Date:01/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have two different discount codes to be applied to my order. I called customer service at ********************** and was rudely hung up on when I asked to speak with a manager. There is no reason why these codes cannot be applied.Business Response
Date: 02/15/2024
We are investigating the claim of a hang up, however what the customer needs to know is only one discount code can be applied to a given order. Multiple codes cannot be stacked. This policy is clearly stated on our website.Customer Answer
Date: 02/16/2024
Complaint: 21171845
I am rejecting this response because: customer service was not provided to me. The site says you are able to use one coupon code AND one discount code and this representative would not allow that.
Sincerely,
*********************Business Response
Date: 02/22/2024
I apologize for the confusion. We have attached a screenshot of your order. The discount is applied to the order, and you received $0.99 shipping & Handling as well. Please let us know if you have any further questions. Thank you!
Customer Answer
Date: 02/23/2024
Complaint: 21171845
I am rejecting this response because:
I was treated rudely by the representative, given false information, and had to invest a great deal of my time just to get those discounts to be applied. Very unprofessional company.
Sincerely,
*********************Initial Complaint
Date:01/10/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order for 2 different Christmas cards. They took the money out of my account. Then I received an email saying these cards were no longer available, and it asked if I wanted to cancel the order, I hit yes. Stills havent received a refund.Business Response
Date: 01/10/2024
Greetings Ms. ********** have reviewed the complaint filed with the BBB regarding the cancelled Christmas card order. We have refunded the order in full; it should post in 3-5 business days. We refunded $22.76 online. Transaction ID: "************"
One item shipped; it is yours to keep at no charge. We apologize for the problem.
If you require further assistance, please feel free to contact us.
Thank you!
*****************************
Call Center Supervisor | Current Media Group LLCInitial Complaint
Date:12/17/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 40 photo cards from Current Catalog. The photos arrived with envelopes that are too small for the cards. This is the second year this has happened. The first year, I was promised the corrected envelopes but never received them. This year, I contacted them on Nov. 24 about the envelopes. Their response was " Sorry, we have put the correct envelopes in express delivery and you will receive them shortly". Of course, I have not received them. I am frustrated with this company and would like them to reimburse me the cost of the 2 years of missing envelopes as I had to buy my own.Business Response
Date: 12/18/2023
Dear ****************,
Thank you for alerting us to the problem you had with your orders. We are researching how the wrong sized envelopes were included with your order. We have also issued a full refund for order W579168, for two different sets of cards, items 817889C and ******. The full refund amount of $38.23 has processed today, transaction ID ************.
We did not find an order in your name from anywhere in 2022. We are very sorry for the problems you experienced with your order. Please feel free to contact us at ************.
Thank you!
Initial Complaint
Date:12/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order #********** on November 20 2023 and today is December 5th and I have yet to receive my entire order and I call every day and several times a day just to get a recording saying that their lines are full and i can leave my number for someone to call me back and when I did leave my number an old lady did call me back and claimed that she would send an email so they would rush my order so I could receive it by the 12th but when I called back the next day and had to leave my number again for the same old lady to call me back, she apologized and told me that she did indeed send the email but accidently put the wrong order # in so now another delay. This is ridiculous and at this point I just want a refund I have learned my ****** and will never order from here again. I am getting the run around and I am ****** off!!! Sadly I placed 2 orders so I have no clue if I will ever receive that order either. This company needs to shutdown because they have went downhill!!!Business Response
Date: 12/19/2023
We have tracked the order today Dec 19th and found the remaining piece of the order was delivered 12/13/2023. We reached out to the customer via telephone and email to confirm the delivery and are awaiting a response from her. Tracking information: UPS 1ZX80511YW95114828. US Postal(Last Mile) 92612924912582541475838023.Initial Complaint
Date:11/20/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
October 17, 2023, I purchased on-line 6 boxes of Christmas Cards and 2 sheets of matching labels totaling $84.48. Between now and then, I've sent 2 emails requesting status through their customer service site with no response. Calling customer service (three times) proved to be just as helpful as each time they did not know what was holding up the order and would send a ticket to their next level of customer service for review. Still no word from them on NOVEMBER 20, 2023. I would really like the order to be fulfilled asap. However, I had to request a cancellation and go elsewhere, which will set me back in mailing time for Christmas. Never again.Business Response
Date: 11/24/2023
This appears to be a system error that incorrectly marked the order as shipped, when in fact it was not shipped. We are investigating the issue today and we will contact the customer with a resolution today. We will ship expedited or cancel and refund 100% of the order depending on the customer's wishes.Customer Answer
Date: 11/28/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************Initial Complaint
Date:10/16/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order on October 2. It showed everything was in stock. I called on October 12 because it had yet to ship and was told by the rep that everything was in stock and to allow them 10 business days for me to receive the order and to call back October 13 if it hadn't shipped yet. I called again today October 16 and was informed that one of the items is on back order and will not ship until October 20. I explained I need my items prior to that and now they are well outside of the window I was told I would receive the order in. I asked to cancel the Halloween items because I will no longer get them in time. I was advised that they can't just cancel the order and I will have to wait until October 20 for them to ship. This is terrible customer service. I have asked for my order to be canceled because they are not honoring when I will receive it and because it didn't ship on time now something is back stocked? I will not be ordering from here ever again, I can assure you. But for now, I would like my money back because I need to go purchase other items so I have them in time.Business Response
Date: 10/16/2023
Order W620088 has been canceled and refunded to customer.Customer Answer
Date: 10/17/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:09/08/2023
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed an order in May 13, 2023 for two boxes of checks that I have never received. I have contacted the company via email twice and by phone three times to request a refund and have yet to receive any response from the company. When I look up the tracking number for the item, shipped via **** the last information available is dated May 17, 2023 & states "shipment received, package acceptance pending." At the time I placed this order, I also ordered address labels which I received in a timely manner. The checks, however, have never been delivered and Current is not responding to requests for a refund.Business Response
Date: 09/13/2023
Hi *********,
Sorry for the issues you have experienced with your check order. We researched your order history and found that a resend was processed by our Check Specialist on September 1st with express delivery. We checked tracking and the shipment was delivered by *** September 8th. We have since processed a refund for your shipping cost and half the price of the checks. If we can assist further, please call our Resolution Specialist Line at **************. Thanks, *******************
Customer Answer
Date: 09/15/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************
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