Complaints

This profile includes complaints for Yes Energy Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yes Energy Management

  9910 Federal Dr Ste 100 Colorado Springs, CO 80921-3836

  
• 

  Yes Energy LLC

  53 W JACKSON BLVD 11 1125 CHICAGO, IL 60604

• 

  Yes Energy Management

  500 Colonial Center Pkwy Ste 200 Roswell, GA 30076-8852

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have lived in this house since February 1st of this year. Our housing company works with this company for our utility bills. Every single month our water **** have been ridiculously wrong. On the ****, the usage amount is always entered wrong and our **** is way off. I have called them multiple times and brought this to their attention and they always agree and say its wrong and send it to the billing department who calls and says its right which is a lie. Im tired of dealing with them.

  Business Response

  Date: 08/11/2022

  Hi Ariana,
  
  Thank you for reaching out to YES Energy Management regarding your concerns with the usage and cost of the April 2022 statement. We appreciate you allowing YES Energy Management to assist by reviewing your account.
  
  YES Energy Management uses the local provider invoice for every utility that is billed to your residence through FirstKey Homes, passes through the utility charges to pay along with your lease charges on the www.FirstKeyHomes.com portal.
  We have listed out the Water and Sewer expenses below for your comparison:
  
  Statement  Service Dates         Usage       Water Cost  Sewer Cost
  3/12/22      2/1/22-2/21/22     82.2857    $33.34        $56.66
  4/12/22      2/22/22-3/22/***********************  $107.85       $185.95 <Month in question.
  5/18/22      3/23/22-4/21/22   37.4026    $25.43         $42.43
  6/11/22      4/22/22-5/20/22   59.8442    $34.94         $58.99
  7/11/22      5/21/22-6/22/22   52.3636    $31.77         $53.47
  8/11/22      6/23/22-7/21/22   37.4026    $25.43         $42.43
  
  While YES Energy Management has billed correctly using the Master Meter Invoice (MMI) we do see that charges are higher than your normal average and will be reaching out to FirstKey Homes directly to verify if there were any known maintenance issues in the home that could have caused higher consumption, i.e., a running toilet or dripping faucet. We will also reach out to the local provider on your behalf to confirm consumption and charges billed.

  Please note that this research doesnt guarantee there will be any adjustments or credits posted to the account. If the local provider confirms the consumption and charges were billed correctly, they will stay as posted. If there were any maintenance issues documented, it will be at FirstKey Homes discretion to determine and approve any adjustments on the account.
  

  Best regards,

  Yes Energy Management Team

• Initial Complaint

  Date:08/01/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our utility **** was about $700, with the electric **** weighing over $500 of that ****. This is pretty absurd, and very confusing to me, therefore making me question a lot of things. For me to not be at home very often except to sleep and eat, it makes no sense that my utility **** almost tripled. There has to be something wrong with the meter reading or they are just trying to over charge me because This is the first time in history that i have seen a **** this high. My bills are typically about $270 for summer time and things just aren't adding ** in relation to how much electricity i am actually using. I would like a utility statement from this company of some sort explaining all this because it's impossible for it to be this high. But no one seems to be getting back to me.

  Business Response

  Date: 08/12/2022

  Hi *****,
  
  Thank you for reaching out to YES Energy Management regarding your concerns with the usage and cost of the June 2022 statement. We appreciate you allowing YES Energy Management to assist you by reviewing your account.
  
  YES Energy Management contacted the local provider on your behalf to confirm the meter reads are accurate. We were advised that on the first invoice received there was little to no usage daily until June 1st, 2022,which is more than halfway through the initial service period, making the first invoice amount seem artificially lower. ****** Homes documents possession of the residence as of May 13th, 2022, however reviewing the usage it appears that likely nobody was fully occupying the home until June 1st, 2022.
  
  Reviewing the attached graph, its shown how much electricity was used on each day and the outside temperature. Best practice tips from the local provider are that lowering the thermostat by 1 degree can already make up to 5% difference in the cost. Please note per the local provider, based on your current usage trends, you can expect the next invoice cost to be around the same as previous months. We have informed ****** Homes of your concerns of high usage and requested for a maintenance check of the home (i.e.,AC filter, thermostat).
  
  Will will be contacting you via your provided number referencing case ********.
  
  Best regards,
  Yes Energy Management Team

• Initial Complaint

  Date:07/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  What type of billing/accounting department has a 60 day back **** policy? Doesnt that violate the Matching Principle under GAAP? How can you charge *** utility charges in July? I have concerns with your billing department, especially since payments have not been reflected in my resident portal. Yes Energy Management is the billing department that manages billing for my leasing office *********** apartments which is owned by *********** Management. Due to your inconsistent billing practices, I had to correct my billing statements at my leasing office on several occasions.

  Business Response

  Date: 08/02/2022

  Hello Tiwuan,
  
  Thank you for reaching out with your concerns for charges being billed arrears. Please allow us to investigate this concern and get back to you with the requested information.

  
  In the meantime, should you have any further questions or concerns, you may contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  Yes Energy Management Team

• Initial Complaint

  Date:07/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Im writing this complaint about my utility bills provide by YES ENERGY MANAGEMENT. We moved in our apartment in November 2021 and the utility bills was going higher and higher. I contacted them in January about my ****, they let me know that in winter the heat uses a lot of gas. The highest **** during winter was around $180. After the complaint it came down and was around $98-$103.I received my latest **** ( for the month of June) a couple days ago and it is $268 which is higher than the ones I received in winter. I called them and they told me that we might have new appliances which is not true. We have the same things since we moved here and thats only a TV and a TV box. In all my previous bills the electricity never exceed 50$, it is only the gas that was 100+ when it was really cold. For this ******************* the electricity is $238, thats insane. They didnt seem to care at all when I called them, saying that everything is normal. But how can electric charges go from $39 in May to $239 in June, it doesnt make sense at all.

  Business Response

  Date: 07/29/2022

  Hello Pierre,
  
  Thank you for reaching out with your concerns for high electric usage.  Please allow us to investigate this concern and get back to you with the requested information.
  
  In the meantime, should you have any further questions or concerns, you may contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  Yes Energy Management Team

• Initial Complaint

  Date:07/22/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/15/2021 Signed Lease & took occupancy at ****************** apartment complex ************************************************************************************ 1- Stated in the signed Lease- October 15, 2021 Utilities set up for ************** directly paid by Tenant 2- Stated in MY Signed Lease-Water, ************* Billed thru Partner YES Energy Mgmt.MY Unit #-WSFD109 Resident ID: ******** Stated CLEARLY on MY Signed LEASE- THE ************* **ST are BASED on USAGEHOUSEHOLD - OCCUPANCY ONE PERSON (MYSELF WIDOW)**SEWER CHARGES**10/18-11/17/2021 $37.50 11/18-12/17/2021 ***** INCREASE OF 63% IN ONE MONTH 12/18-01/17/2022 $***** 01/18-02/17/2022 ***** 02/18-03/17/2022 ***** 03/18-04/17/2002 ***** 04/18-05/17/2022 ***** 05/18-06/17/2022 ***** 06/18-07/17/2022 ***** AS OF 5/25/2022 ************************, LP- sold the Property To: ***************************** Apartments LLC and Rose ****** Mgmt. out of Brooklyn, ** RESIDENTS Of the ******************, who own Weather Stone Townhomes, adjacent to ****************** Luxury Apartments when they sold it was like they left in the middle of the Night.Given no written Notice or a letter Stating Introduction who was responsible for running the property, billing for sewer, ***************** YES Energy Mgmt. paper invoices have Stopped, however via email from office of new mgmt. we are still being charged included in rent all of the extra Charges.Lastly, On May 23, 2022 I reached out to **************** to YES ********************** in ** and gave them my acct. # to check that My monthly billed amount on my Invoice was Calculated BY Usage, told absolutely, **RRECT!Later that day received an email from them CS **** ********************* that my Acct. # provided was Incorrect: and stated the Sewer invoice charges are BASED on Square Footage.This is Misrepresentation and My Signed Lease Clearly STATES USAGEthis Company has to be accountable for their Billing **

  Business Response

  Date: 07/26/2022

  Hello *********,
  
  Thank you for reaching out to YES Energy Management regarding your concerns. We would like to take this opportunity to clarify and confirm the following billing methods were in place for each commodity as follows:
  
  Electric: Direct paid to the local provider. Only Vacant Cost Recovery Fees (VCR) would be billed if the account was not setup correctly through the local provider.  
  *********** paid to the local provider. Only Vacant Cost Recovery Fees (VCR) would be billed if the account was not setup correctly through the local provider.  
  Water: Sub Meter Invoice Rate (SMIR) the units consumption ( your usage) x the Master Meter Invoice (MMI) rate to determine resident cost.
  Water Base: Per unit
  Sewer: Ratio Utility Billing (RUBS) 100SQFTVAC Charges are allocated from total Master Meter Invoice (MMI) cost to each unit based on 100%square footage, vacant units also are allocated their portion to be management paid.
  Trash: Even Prorated to occupied units
  
  As you mentioned your previous property management, The ****************** has sold the property with direction that the May 2022 statement is the last one billed through YES Energy Management with them. Therefore, no further statements have been issued by YES Energy Management. You will likely still be billed for all utilities as mentioned above through your new management company and utility billing provider however you will need to reach out to the leasing office of ****************** to confirm.
  
  Regarding your lease agreement and utilities addendum, we will need to refer you to the leasing office of ****************** to discuss as we have billed you correctly based on the information that was provided by The ****************** & ******************.  If any corrections are needed, they will be approved by your leasing office, new management company and utility billing provider.
  
  We do hope this helps with your concerns. 
  
  Best regards,
  Yes Energy Management Team

• Initial Complaint

  Date:07/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fianc and I have been living in our apartment complex since March 2021. We have just recently started getting billed for water and sewage which was an accounting error on YES Management's part. In February, YES Management estimated our water usage based on a 1 person apartment. In March, we were backdated, from July 2021-Jan 2021. In April and May, our **** looked strange. The average 2 person apartment meter usage is 160 gallons per day. On my statement from April 6, 2022 to May 4,2022 my total usage for my fianc and I according to YES management was ****** gallons. Our water usage had been greater than 400 gallons 26 OUT OF 29 days and **** gallons 1 of those days. This is absolutely insane. Never have we EVER seen these ridiculous numbers before. Maintenance has come to our apartment 6 times to look for any leaks. There were no findings of any leaks. I talked to a YES billing specialist today to compare my meter readings with hers. According to her, the previous night my meter read *****, but when I woke up this morning, it read *****. There has to be some miscommunication with the readings. There is no way we used 900 gallons of water in our sleep. I will continue to escalate this matter until the issue has been resolved. We will not continue to pay these outrageous bills for water that we are not using. I demand that our previous **** be adjusted as well. I believe we need a new meter...but I would love to have a meeting with a YES correspondent and the leasing manager at the apartment complex to get this resolved.

  Business Response

  Date: 07/14/2022

  Hello ******,
  
  Thank you for reaching out to YES Energy Management regarding your concerns about the meter in your unit.
  We will be reviewing this with the Billing Support and ***** Service technician that was at your unit in June 2022 as the notes indicate the flow test was complete and capturing correct usage.
  Please allow us a few days as to further review, a few people on the team is out of the office the remainder of this week. Once we have more information, we will reach out again to go over our findings.
  
  Should you have any further questions or concerns, you may contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  Yes Energy Management Team