Business Profile

Billing Services

Yes Energy Management

Headquarters

Complaints

This profile includes complaints for Yes Energy Management's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

107 total complaints in the last 3 years.
29 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Supposedly they divide the cost of water sewer and trash between all the residents, but they don't I live in two bedroom apartment building with 3 other two bedroom apartment my bill is higher than all the rest of building apartment I am 1 person my bill is ****** the others are ******. I work all day .Not sure why it's higher sounds kind of fishy.
Business Response
Date: 01/03/2023
Hello ****,

Thank you for reaching out to YES Energy Management regarding your concerns on your Water, Sewer and Trash charges. We are looking into your account and will be reaching out on your behalf to the leasing office to determine what action needs to be taken. Once we have more details, we will follow up with you.

Should you have any further questions or concerns, you may contact YES Energy Management at the phone number listed on your statement.

Best regards,
YES Energy Management Team
Initial Complaint
Date:12/06/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ma disabled ad elderly !!This complaint is about Yes energy Management directors, officers and representatives who are in an abundance of correspondence possession , yet have not resolved the issue for over 5 months now where this Company is estimating instead of using the device they installed in my unit for water measurement consumption. The events that tool place . A water collector device was installed in my attic and under my sink a year ago supposedly measuring water consumption for the *** 85 units where my unit ******************** is!!2. Tickets such as 119 **** and 119 ***** exist but no action has been taken by Yes Energy Management.My residence id is t ******* which was discussed 6-9 times with Yes Energy
Business Response
Date: 12/13/2022
Hi ******,

Thank you for reaching out to YES Energy Management regarding your concerns. Please allow ** time to review your account and we will be contacting you back once we have more information.

Should you have any further questions or concerns, you may reply to this email message or contact YES Energy Management at the phone number listed on your statement.

Best regards,
YES Energy Management Team
Initial Complaint
Date:11/02/2022
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They won't let me see the bills from the utility providers. I need those for tax purposes. They have a terrible tack record online and with the bbb. They said they would get back to me in some future time. This is unacceptable and most certainly a scam. They also charge a fee for the honor to hold my utilities in the management companies name but won't show the bill! They only type a meter reading and a price on the *** I receive. I deserve accountability.
Business Response
Date: 11/09/2022
Hello ****************,

Thank you for reaching out to YES Energy Management to request a copy of the local providers invoice.

In reviewing your account, we can see that your request was received and responded to on 11/3/2022. Please see the uploaded PDF of the local providers invoice included in this response as well.

We hope this resolves your concerns.

Should you have any further questions or concerns, you may reply to this email message or contact YES Energy Management at the phone number listed on your statement.

Best regards,
Yes Energy Management Team
Initial Complaint
Date:10/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
YES ENERGY MANAGEMENT has received several calls about my latest statement. I am inquiring as to bogus water usage charges that I am being billed. I have stated the usage was approximately the same amount for several months and now have received a statement saying I used an extra **** gallons of water over the last month. CSR for YES ENERGY stated I needed maintenance to come in and check for leaks and it was the toilet flapper and I just couldn't hear it leaking. As consumers, we are not stupid. I did as requested and scheduled maintenance to come in and do a plumbing check for leaks. Absolutely zero leaks were found and unit was reported to management to have zero issues including a meter working properly. I returned a call again to YES ENERGY and stated as such with them documenting my inquiry as to their company having many fraudulent complaints of bogus over charges and a F rating with the BBB. Many complaints filed are exactly what YES ENERGY is now doing to me. I stated a supervisor was to return my call/email and rectify this situation. YES ENERGY needs to be shut down do to fraudulent business practices.
Business Response
Date: 04/28/2023
Hello *****,

Thank you for reaching out to YES Energy Management. We apologize for any delay in resolving this matter and inconvenience this may have caused.

We wanted to ensure that you received the following details regarding your original concerns back from January 2023. Our records indicate that this concern was addressed as we had reached out to you on 1/31/2023 and the following credit adjustments were applied to your ledger:

$25.29 credit adjustment for water overestimation was posted on 1/31/2023.

Additionally, as indicated as part of your original concern,we wanted to clarify having the unit checked for running or dripping water,along with possible leaks to prevent additional wasted water is industry standard practice. We appreciate you continuing to work with both YES Energy Management and your leasing office to help resolve your concerns.

In regard to the statement that just posted with higher-than-normal usage, we have confirmed with the leasing office that there was power washing that took place and they will be posting a $39.19 credit to cover those expenses.There is nothing wrong with the meter or usage reported.

Should you have any further questions or concerns, you may contact YES Energy Management at the phone number listed on your statement.

Best regards,
YES Energy Management Team
Customer Answer
Date: 04/30/2023

Complaint: 18318704

I am rejecting this response because:

Sincerely,

*************************
Customer Answer
Date: 05/01/2023
I originally filed October 2022. YES Energy failed to respond and case closed Nov 2022.
I had to fight for weeks for the first credit due to fraudulent billing. YES makes it sound like this was their idea and willingly refunded the funds.
Again, the most recent bill (April) that was credited as YES tried charging for water used (**** gallons) by a third party that did NOT go through my meter. This third party used our building for the water hook up to power wash entry ways in several buildings. The water line was attached to our building for a day and half approximately.
With this request for billing to be corrected, the Property manager immediately addressed and said I was due a credit which would be applied to my account on April 26, 2023.
YES Energy then responds FIVE months to the complaint after the original complaint was filed. Where is the accountability for this case being closed due to YES not responding in a timely manner to the original complaint?
Why the free pass to not comply when original complaint was filed? What are they hiding? Who is following up on the fraudulent billing that is being allowed. The ************************* is now involved.
Why is it ok for this company to completely disregard the original complaint in October 2022, but is allowed to non-chalantly reply with "Hey with gave you this credit and all is good now"?
Where is the accountability for fraud? This is happening to the complex as a whole. The residents deserve better. Who will step in and admit this is wrong and hold this company in violation?
Fines or shut them down. F rating proves there are so many issues and this company needs investigated.

Business Response
Date: 05/05/2023
Hello,

Thank you for allowing YES Energy Management respond to your recent concerns.

Please see the attached document with the responses to your questions. There are too many overall characters to fit within the response window.

Best regards,
YES Energy Management Team
Customer Answer
Date: 05/08/2023

Complaint: 18318704

I am rejecting this response because: nothing was handled immediately or without continuous follow up. Only after I pursued, were credits applied. Bogus on the Oct BBB complaint and never seen. Company still needs investigated to fraudulent business practices. Consumers need to be warned as to the actions of YES Energy. YES blames property manager, property manger blames YES. Only credits received were after the fact and follow up, not a courtesy for failed billing practices. F rating still stands

Sincerely,

*************************
Business Response
Date: 05/12/2023
See attachment.
Initial Complaint
Date:10/13/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have lived in a small 2 br apartment for a couple years now where we have yes energy. It is 3 of us with no washer or dryer in unit. We maybe run the dishwasher once a day if that and all take showers daily. Our water bill has never been less than 100 dollars a month. Sometimes has been upwards of 300 dollars. Just doesn't seem right. Before living here we lived in a 3 br house and with a washer and dryer and never spent more than 60 dollars a month (different company) for water hard to not feel like I'm being ripped off when most other apartments water is just included. And if I don't pay this I'm evicted.
Business Response
Date: 06/29/2023
Hello ******,

Thank you for reaching out to YES Energy Management.We apologize for any delay in resolving this matter and inconvenience this may have caused.

We have again reviewed your concerns and can confirm you are being billed correctly using the following billing methods:

Water: RUBS billing method based on 50% on square footage and 50% on occupancy.
Gas: RUBS billing method based on 100 square footage.

Please note you will see seasonal fluctuations inline with summer and winter usage, this will also cause overall charges to vary in cost from month to month.

Should you have any further questions or concerns,you may contact YES Energy Management at the phone number listed on your statement.

Best regards,
YES Energy Management Team
Initial Complaint
Date:09/16/2022
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company is unlawful; WhenI ask the supervisor I believe ******, she calls back on a blocked number and just says she called and no response. I cannot call her directly as her number is blocked and customer service will not put the call through. The customer service is useless, they charge me so far for 2 bills at **** each and then the customer service guy always says that my water bill is estimated only by the national average(Which is 2.5 people per household)_ I have a one bedroom and I am the only person living there. They are ewstimating my bill for the last 2 months per the national average. Yes, I paid both bills in full even though they were estimated and they owe me several credits which they will not credit me. How in the world can they bill without correct data and they will not help or listen to our concerns.They need to be shut down for unethical business practices. I do want my money back asap !!!!
Business Response
Date: 09/22/2022
Hello *****,

Thank you for reaching out to YES Energy Management regarding your concerns.

YES Energy Management is a third-party billing service providing utility billing as directed by ******************************* Management, in alignment with the tenant landlord agreement.

Recently when your property was being implemented for billing of the Water and Sewer Charges, it was discovered there are meters and transmitters not reporting the consumption reads. Therefore, the usage was estimated based on the national average for the 8/24/2022 statement.

We have already provided the leasing office with a service proposal, and it has been accepted to provide the needed service to repair/replace the meters and transmitters for the mentioned units. You will be notified of the upcoming service visit to ensure the service technician will be able to access the unit if needed to make said repairs/replacements. Once the service has been completed, and they can determine what action is needed to correct this, usage corrections with adjustments will be reviewed and posted if warranted to the resident accounts.

Should you have any further questions or concerns, you may contact YES Energy Management at the phone number listed on your statement.

Best regards,
Yes Energy Management Team
Customer Answer
Date: 09/23/2022

Complaint: 18035456

I am rejecting this response because: Yes is not properly answering my questions and major concerns, as usual, they are beating around the **** ! For two months now they bill $3.85 for sending out a BILL- never recieved. I want the 2 X $3.85 refunded- they refuse. they keep saying it is an estimated bill on the national average which is incorrent. The nation average they are referring to is **** people per household and it is only me. They also are basing the water/sewer usage on this same national average which has me paying OVER DOUBLE of what I should be paying due to fact it is not a true bill.
I was forced to pay this in full, yet no refund or adjustment. They should not be sending out estimated bills. Do Not bill me if it is not correct. On another note their customer service is awfull- everytime a supervisor calls me back they block their number so I cannot speak directly with them. The customer service calls all go over to Europe, not the ** but the hdq is in ********- those numbers are blocked.
How can they legilly be in business and have phone numbers blocked ?? Should I also call/write the State of ****************** to shut them down ?

Sincerely,

***************************
Initial Complaint
Date:09/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
8/15/2022 my apartment Zen Diamond Apartment charges thru Yes energy management _$92,00 month for ulitles with 0ut explation told me if I don't pay it I would be evicted.
Business Response
Date: 09/06/2022
Hello ********,
Thank you for reaching out to YES Energy Management regarding your billing concerns.

YES Energy Management is a third-party billing service providing utility billing as directed by **********************, property management, in alignment with the tenant landlord agreement.

Kindly note that all monies collected by, belong to, and remain solely with ********************** minus the monthly $4.25 Admin Fee collected by YES Energy Management.You can refer the Utility Addendum for Utilities to confirm billing methods.You are billed as follows:
Water: RUBS 100% based on occupancy
Sewer: RUBS 100% based on occupancy
Water Base: Per Unit
Sewer Base: Per Unit
Stormwater Base: Per Unit
Pest: Flat Prorated
Trash: Per Unit
Admin Fee: $4.25

The current statement combined for all utilities billed does total $92.68 that is due on 9/1/2022 to the leasing office.
Should you have any further questions or concerns about the Water &Wastewater Utilities, you may contact YES Energy Management at the phone number listed on your statement.

Best regards,
YES Energy Management Team
Initial Complaint
Date:08/30/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I reside at *********** at ******* Mountain, At the first of the year 2022 ***************** took over as Property Management, within that change came along a new #3rd party billing company by the name of Yes, Management. The ************** sewer bill has triple since the take over. My bill has gone from a average $60 for ************* sewer together too $200. I have been told by Yes Management that the property has a master meter to determine who pays what . I feel fradulent activity is being used against the residents of this property regarding this ************* sewer issue and the news media should get involved as well. The complaints on the internet is unbelievable..
Business Response
Date: 09/15/2022
YES Energy Management is a third-party billing service providing utility billing as directed by ******* at ******* Mountain, property management, in alignment with the tenant landlord lease agreement.

Kindly note that all monies collected by, belong to, and remain solely with ******* at ******* Mountain minus the monthly $4.95 Admin Fee collected by YES Energy Management. You can refer the Utility Addendum for Utilities to confirm billing methods. You are billed as follows:

Water: RUBS 100% based on occupancy

**********: RUBS 100% based on occupancy

Pest: Flat Prorated $6.00

Trash: Flat Prorated $15.00

Admin Fee: $4.95

Please note that the charges are a derivative from the local provider Master Meter Invoice (MMI) and can fluctuate and vary due to move in and move outs, more seasonal usage, and overall resident consumption.

On the May statement the ********** charges posted twice in error but has since been credited to all resident ledgers for the duplicate charge as we have indicated to you in previous communications.

Should you have any further questions or concerns about the Water & ********** Utilities, you may contact YES Energy Management at the phone number listed on your statement.

Best regards,
YES Energy Management Team
Initial Complaint
Date:08/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
YES Energy management is the water provider for our apartment complex. As I work an academic schedule, I completely vacate the apartment in the summer. However, according to YES, my COMPLETELY EMPTY apartment used **** gallons of water in a 2 month period. I have contacted them several times about this and they just suggest I have maintenance check for leaks (I have done this twice) and direct me back to the property management. The property management even had a plumber come out to the unit to "check for leaks"--obviously there were none found. At this point, property management has directed me back to YES, who simply directs me back to property management. This is outright FRAUD. As the apartment was empty and unoccupied, it obviously could not have used this amount of water (which, coincidentally, is equal to my average monthly usage when I am in the apartment and am running the dishwasher, doing laundry, taking showers, etc etc). I am starting with a BBB complaint, and will move forward with consumer protection complaints for fraudulent charging of a utility.
Business Response
Date: 09/26/2022
Response to complaint:

Hello ******,

Thank you for reaching out to YES Energy Management regarding your concerns for the usage taking place in the unit. We have reached out to the leasing office on your behalf, and they have indicated that they have indeed sent the plumber and found no leaks. Because of this, they feel the usage taking place is accurate for the meter reads being reported by the meter. We have offered to send a service proposal, but it will be at their discretion if they choose to have YES Energy Management further service the meter. As indicated in your previous call back, you will have to further work with the leasing office regarding this.

In the meantime, we wanted to give you the dye test directions so you can help determine if there is any internal running water in the unit. Please drop 10 to 15 drops of food coloring in the back portion of the tank, dont flush and wait to see if the color seeps into the bowl. If it does, the flapper on the toilet needs to be replaced.

Should you have any further questions or concerns, you may reply to this email message or contact YES Energy Management at the phone number listed on your statement.

Best regards,

Yes Energy Management Team

Customer Answer
Date: 09/26/2022

Complaint: 17792108

I am rejecting this response because:
It is not accurate. The leasing office has expressed continued confusion about why the charges occurred, and have been unable to get a response from YES on how to address it. The toilet flapper was replaced previously. It is not leaking.

YES has a faulty meter system, and is choosing not to do anything about it in this case They are fraudulently charging me for water that was impossible to use. It was not used. YES knows this, but continues to do nothing about it. Fraud, simply fraud.

Sincerely,

*****************************
Initial Complaint
Date:08/25/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I emailed and called our former Resident property manager, at ****************** Apt complex, that We ERRONEOUSLY received a USMail forwarded bill, URGENT NOTICE due of $66.45 WATER-SEWER BILL; which is attached, with numerous other attachments!! However, the ONLINE BILL PRINTOUTS, indicate current $81.11 immediately due, as of 8/18/2022 bill.Note#1: REGARDING the YES ENERGY MANAGEMENT ACCOUNT NOT being changed in a timely manner, AFTER our Nov21,2021 move out from **********************************************************. Our FINAL TENANT LEDGER showed a current small credit balance of -$2.60; and EVEN the first 2/17/2022 sewer/water charge, SHOWED a small credit of -$.94 and -$.08.----When we first moved in, a similar problem occurred; YES ENERGY MANAGEMENT very clearly told us, THAT WE (the tenant, old or new) CANNOT CHANGE the name/personal responsible; and that ONLY the PROPERTY MANAGER/BUSINESS can!!--So, my contact with YES ENERGY MANAGEMENT on Aug23,2022; again DENIED the tenant (old or new) THE RIGHT to ADD or REMOVE their name(s) from this Resident ID [account] *************** local ********** complex CLAIMED that THIS WAS NOT his responsibility!! ROCK PROPERTY PERSONAL {** office} also COULD NOT PROMTLY RESOLVE MY COMPLAINT!!--Desired Resolution: REMOVE our ************************************* name from this Resident ID [account] ********, as of Nov21,2021!! AND CEASE any COMPLAINTS to CREDIT BUREA, against either of our names!!--Respectfully yours, at our new ********* *** address, phone, contact info etc.******* and ************************* **************************************************************************** Home phone: (*****'s phone) ************ (********* phone) ************ Email#1: ************************** Email#2: ************************* Email#3: ********************** Dated ****hrs E.S.T., Aug22,2022 Update#1, ****hrs E.S.T. Aug24,2022 --------
Business Response
Date: 08/31/2022
Hello ******* and *****,

Thank you for reaching out to YES Energy Management regarding your billing concerns during the timeframe when you were billed under YES Energy Management and ****************** Apartments. YES Energy Management is a third-party billing service providing utility billing as directed by ****************** Apartments, *************** **** Management, in alignment with the tenant landlord agreement.

When you complete your move out and turn in the keys to the unit, a final bill will be issued by ****************** Apartments which includes all lease charges and Utilities to match up with your move out date.

Kindly note that all monies collected by, belong to, and remain solely with ****************** Apartments. Any adjustments, credits or charges billed must be authorized by ****************** Apartments and their management company. YES Energy Management doesnt send any resident to collections, post to credit bureaus or serve as a collection agency.

As the final bill issued is from ****************** Apartments, normally this is something that we would direct you to speak with your onsite management to discuss the move out charges and the closing of your account. We have reached out on your behalf to help expedite this matter to get the account closed and ledger balance corrected. Once we hear back from ****************** Apartments we will update this accordingly to provide you with the most current information.

Should you have any further questions or concerns about the Water &Wastewater Utilities, you may contact YES Energy Management at the phone number listed on your statement.

Best regards,
YES Energy Management Team
Customer Answer
Date: 09/02/2022

Complaint: 17765230

I am rejecting this response because:
THE already submitted ATTACHMENT CLEARLY SHOWS that we DID the standard MOVEMENT STUFF, way back in Nov2021!!;
and that (FYI) this is the SECOND TIME that YES ENERGY MANAGEMENT and WEAVERTOWN/ROCK PROPERTIES screwed up BY WOEFUL NEGLECT to update the account (tenant) with YES ENERGY MANAGEMENT!! [They DID the same TENANT-BILLING ERROR fiasco WHEN we moved in in June 2020!!
While we ARE COMFORTED that YES ENERGY MANAGEMENT clarified that THEY DO NOT send BILLING DISPUTES complaints to ANY CREDIT BUREA or COLLECTION AGENCY;
--the second attachment CLEARLY seems to THREATEN us with "FURTHER ACTION" or THREATS of LEGAL ACTION or CREDIT BUREA COMPLAINTS.
In *** area, our last APARTMENT RENTAL automatically defaulted BACK to RGE/GAS default of THE APARTMENT COMPLEX after the old tenant gave notice and moved out!!, and that WHEN the new tenant moves in, THEN the default bill (of THE APARTMENT COMPLEX) returns to THE CURRENT TENANT.
After WE FILED this BBB complaint against YES ENERGY MANAGEMENT, THEY still assert that WE have legal/financial responsibility, WHICH we ****** DO NOT, as per the previously MOVEOUT-FINAL SETTLEMENT document!!
YES ENERGY MANAGEMENT clearly stated THEY DO NOT work with tenants!!, so IT is NOT a solution for ANY past tenant TO CALL THEM about ANY ERRONEOUS BILL!!
After WE FILED this BBB complaint against YES ENERGY MANAGEMENT, IT is their SOLE RESPONSIBLITY to SPEEDILY CONTACT and WORK WITH ROCK PROPERTY to REMOVE our NAMES as CURRENT TENANT, in a timely manner!!
----
WE will NOT remove our BBB complaint against YES ENERGY MANAGEMENT, until OUR NAMES are removed [from ID water/sewer bill ACCOUNT] as of our ATTACHED MOVEOUT DATE of Nov21,2021

Sincerely,

*****************************

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