Complaints

This profile includes complaints for Yes Energy Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yes Energy Management

  9910 Federal Dr Ste 100 Colorado Springs, CO 80921-3836

  
• 

  Yes Energy LLC

  53 W JACKSON BLVD 11 1125 CHICAGO, IL 60604

• 

  Yes Energy Management

  500 Colonial Center Pkwy Ste 200 Roswell, GA 30076-8852

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rent through ******** Homes, with Yes Management as the utility vendor, and I am extremely concerned about the lack of transparency between the two companies. I am continuously redirected between them without any resolution.Our natural gas bill has inexplicably spiked to $303.01, despite the fact that our home does not use gas for heating, and our fireplaces are not in use. Yet, no one is willing to provide an actual copy of the citys natural gas bill for verification. This raises serious concerns, and I cant help but feel that this company is scamming us hard-working individuals through unfair billing practices.I request immediate refund of these unjustified charges and a copy of the official gas bill. If this issue is not resolved promptly, I will have no choice but to escalate my legal concerns further.Please address this matter as soon as possible.

  Business Response

  Date: 02/11/2025

  Thank you for your inquiry.

   

  YES is a third-party billing company. and not actually your energy provider.   Your local provider ******************** measures your gas usage and calculates the gas charges.  We then use that invoice to pass charges directly through to you.  I have attached copies of the three most recent provider invoices to illustrate that the charges passed through were correct.

  We also contacted FirstKey homes to confirm what items in your unit uses gas.  They confirmed that your unit utilizes gas for HVAC, stove, and hot water, so it does appear that there is gas being used for various functions in your home. It also appears your gas usage is trending up during cooler months, especially in November where we saw decreased temperatures and trending back down in warmer months.  I hope this helps clarify your questions.

   

  Thank you,

   

   

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22881573
  
  I am rejecting this response because: The address that is listed on the bills is not my address. We dont live in **********, nor the zip code *****. We live in ************ in the zip code *****. So how did you get to these numbers at the incorrect address? Our bill went from and average of $100 to now $547? I call **!!
  
  Sincerely,
  
  ****** ********

  Business Response

  Date: 03/11/2025

  Hello,

  After further research we have determined that the invoice copies we provided are the correct invoices for your home.  There is no existing address for your address in ***********  When I ****** the address on the provider invoice, it pulls up your property in **********  In addition, all of our records show Jamestown as the correct address.  It appears there is just an error on the vendor bill regarding the city and zip.  We will contact ******** and the vendor to see if this can be corrected, but all of the previous information that we provided is correct.

  Best Regards,

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am renting with First Key Homes that uses YES energy as the 3rd party ****** for utilities. I have been renting with them for 3 years and every year around winter time my gas bill has tripled in fees. My current gas bill is $452.86 last month $154.71 and last year $282.51. I have called YES energy and they can not give me an answer, they only say that they receive the usage from First key and process the bill. When I reached out to First Key they cannot provide how my meter is read and how they have come up with these charges. My usage went from 77 CCFs to 233 CCFs in one month they claim cause its winter months and the rates are higher. I explained that I have not touched the thermostat at all I set it to 68 and right now as I type its reads 64 degrees inside the house. So how is the bill so high. I am getting really frustrated with getting the run around and no one can provide me with correct answers. I have copies of all bills and would like it to be investigated going back to when I first occupied the rental unit 09/2022.

  Business Response

  Date: 01/28/2025

  Thank you for your inquiry.  We have researched your complaint and our findings are as follows:

  YES is a third-party billing company.  Gas charges are passed through directly to you based on the invoice that is received by *********************  It is our responsibility is to make sure that the information received from ******************** has been correctly passed through to you each month. YES does not calculate the charges nor do we read the meter for your gas consumption.  This is all done by *********************
  We have attached two invoices from 2023 (******) and 2024 (******) for your review to demonstrate that charges are passed directly through to you. From a billing perspective, you are receiving the correct charges for your home.
  
  With that said, even if your thermostat is consistently set to 68 degrees, gas usage will increase based on the outside temperature.  The colder it is, the more gas it will take to maintain the 68-degree setting.

  
  Our records show that you contacted ******** Homes regarding your gas usage and asked them what it is used for on 1/24/25.  ******** has opened a ticket for this, so you should be hearing back from them soon if you have not already.  They will be able to guide you on next steps if you feel that there is any type of issue with how your heat/thermostat is functioning.
  
  If you dont hear back from them or have any further questions, please dont hesitate to contact our customer service department at the number listed on your invoice or email us at *******************************************************.  We can reach out to ******** Homes to let them know you need to be contacted.
  
  

• Initial Complaint

  Date:01/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our water in this building was restricted during repairs and was not used during the non use days of Monday and Thursday through December and parts of January even though these restrictions were observed and honored our water bill doubled. We are 2 working people not prone to excessive use and yet our bill has doubled and continues to inflate. Im contacting state and federal agencies to report. This company is price gouging for profit

  Business Response

  Date: 01/28/2025

  Thank you for your inquiry.  We have reviewed your request and our findings are as follows:

  Your water usage is not individually metered in your unit, so you are allocated charges based on a RUBS (Ratio Utility Billing System).  This means that the total cost of the water for your property is allocated to you based on a combination of occupancy and square footage in each unit. 
  
  With that said, our records show that your charges were correct, but if water was restricted to your building/unit and not to others, that was not factored into this allocation.  I don't show that we were directed to do any special calculations for your unit based on water restrictions as you have described above.  
  
  We can alert your property manager that you are making this claim, and we can help them calculate what credit might be due, but your property management team would ultimately need to make the decision to offer you any type of credit on your water charge for the dates in question.  I highly recommend that you follow up with your property manager to discuss any possible credits that might be due to you based on any water restriction you may have experienced.   

  Thank you,

• Initial Complaint

  Date:01/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been overcharged for sewer. I have not used that much. I belive theres hidden fees or something going on. I will escalate this matter unless Im credited. Im suing this landlord and I belive they are retaliating and using this company to cover up what they are doing. When this company started working with this lamdlord years ago I had to file a complaint and still waiting for documentation I requested.

  Business Response

  Date: 01/09/2025

  Thank you for your inquiry.

  Sewer charges are billed back based on your water usage utilizing a sub- meter invoice rate.  We take the amount of water usage multiplied by the vendors sewer rate to allocate your charge.
  
  Our review showed the method of allocation is valid, however we are showing a high ***** in your water usage compared to the previous 2 months for the period of 10/22/24 - 11/20/24.  Please advise if you have experienced any type of water leak in your unit during this time period or if you have asked your property manager to have maintenance check the units for leaks.  If the unit has been checked for leaks and none were found, you can either respond to this complaint for further investigation or call our customer service team at the number that appears on your utility statement and one of our agents will do further investigation into this matter.

• Initial Complaint

  Date:12/20/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented a house with FirstKey. Utilities handeled by YES Energy. They refuse to give me my final usage bills and keep referring me back to ********. ******** is trying to double bill for said utilities and charge extra. *************** now will not provide me with my final useage bill. There is a scam going on between these two companies as both refuse to provide such bill for verification.

  Business Response

  Date: 01/10/2025

  Mr. ******, 
  
  First Key was contacted regarding your dispute as our findings also showed that you had possibly been overbilled for ******** & Water.  Two credits were posted to your ledger in the amount of $182.10 for ******** services and $20.14 for water services.  This should solve your dispute.

  I have also attached water and electric invoices for reference. 

  Business Response

  Date: 01/13/2025

  [[BBB transcription via email, see attachments]]

   

  Mr. ******,
  
   
  
  First Key was contacted regarding your dispute as our findings also showed that you had possibly been overbilled for ******** & Water.  
  
   
  
  Two credits were posted to your ledger in the amount of $182.10 for ******** services and $20.14 for water services.  This should solve your dispute.
  
   
  
  I have also attached water and electric invoices for reference. 

• Initial Complaint

  Date:09/20/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in ******************** at *****, managed by Sentinel. Our water, etc., is provided by YES ENERGY MANAGEMENT. On June 22, 2024 I filed a complaint because *** had overcharged me (reference bill dated June 14, 2024. After I filed Complaint ******** with you, YES reimbursed me the overcharged amount.I received by YES invoice dated August 15, 2024 and they have overcharged me on the trash service ($9.33). I would like to be reimbursed the difference please.I received my YES invoice dated September 16, 2024 and they have overcharged me on TWO services (double the amount for "water" ($26.00) and "trash" ($15.65). I would like to be reimbursed for the overcharge please! I am retired and living on a restricted budget! Help!******* ********* YES customer ********

  Business Response

  Date: 10/09/2024

  Hello and thank you for your inquiry.
  
  Regarding your trash charges.  If the hauler for Waste Management is late invoicing them, they will in turn add the hauler charges the following month.  Because of this, the Waste Management invoice can fluctuate from month to month.  We have confirmed that all charges billed back to you are correct, but you are going to see fluctuations in this charge in some months.  For your September invoice, Waste Management added some previous missed hauler charges, which is why you had a larger charge.  Charges for October show to be lower again.  No credits can be issued for this commodity as all charges were correct.
  
  Your water charges are under investigation.  It does appear that despite similar usage, you were billed at a higher rate than previous months.  Our account manager is investigating this to see if any possible credits will be due.  I cannot confirm any credits at this time, but please feel free to contact our customer service number on your invoice and one of our agents can do additional follow up if you do not see any credits on your latest invoice.  I completely understand that you are on a budget, so we will do our best to find get an answer for you.
  

   

  Thank you

  
  

  Customer Answer

  Date: 10/10/2024

   
  
  Complaint: 22313334
  
  
  
  I am rejecting this response because:  I still believe you have calculated the charges incorrectly.  The history of charges on my bill are grossly increased for the subject date.
  
  
  
  Sincerely,
  
  
  
  Deborah Pentecost

• Initial Complaint

  Date:08/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am currently in a lease with FirstKey Homes that is up for renewal as my lease ends on 8/31/2024. I am currently a housing voucher participant and the property was renewed with the housing authority for an additional year. The problem is that ******** homes has not renewed my lease and with me being on housing this puts me in jeopardy of losing my voucher and in this economy and these times I cannot afford that. I pay my rent on time but they will not renew because I have an outstanding balance for the electric bill with about $1300 remaining. Backstory on this is that in December of 2023 I received a bill from the management company Yes Energy Management with an electric bill for $2200. So apparently the meter was not working for about a year so I was not being charged... I didn't know this as I get the bill and just pay it and didn't pay attention that the electric was not being charged. FP&L knocked on my door one day and told me they were replacing the meter and that I should contact FPL because that doesnt fall on me. I cannot contact FPL because I have service through YES, not them. Anywho. Once I got that bill I contacted Yes and they told me this falls on the landlord not them so I then contacted First Key and their representative put me on a payment plan since I agreed if I owed I would pay but I cannot pay 2200 plus my rent plus the current utility charges. Their agent agreed and put me on a payment plan so I call in monthly to pay my rent versus using rentcafe to make sure that my rent payment is applied first. So I pay my rent and current utilities first and then I pay an additional $200 to go towards that bill. And now fast forward its time for renewal and I cannot afford to more so I opted to stay in the property. Everything was fine until this month when a representative over the phone says that I cannot renew unless my balance is $500 or less. Now mind you I only have a past due balance because of the 2200 electric bill.

  Business Response

  Date: 08/27/2024

  Hello and thank yourfor your inquiry.

  FPL confirmed that there were 4 months of estimated bills coming into the end of 2022.  They put in a ticket to fix the meter due to incorrect meter reads. During this time, they chose not to bill incorrect reads. on Dec 29, 2023, FPL then sent out a bill for the entire missing 13 months (11/21/2022 to 12/21/2023), resulting in the bulk amount due on the invoice mentioned in your complaint. FPL also mentioned that they had some issues internally and the meter replacement was scheduled and cancelled a couple of times which was why this took so long. 
  YES is a third-party billing company and is responsible for passing through FPL charges on behalf of your landlord FirstKey Homes. We do not collect any payments from you on their behalf and we are not authorized to post any adjustments to your ledger unless authorized by your landlord.  Given the short time frame until your lease is up, I highly recommend you contact FirstKey homes directly to discuss your request as we are not able to issue any adjustments at this time without direction from them. In the meantime, we can contact ******** to let them know that you have filed this complaint and are looking for an adjustment to the owed charges and provide them with the detail from the vendor provided above.
  
  If you have any additional questions, please feel free to contact our customer service team at the number provided on your YES statement or email us at ***************************************. 
  

  
  

• Initial Complaint

  Date:06/30/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tenants have asked to detail regarding their monthly utility bills generated from Yes Energy Management and still have not got any details such as use, rates, any conservation, explanation of admin fees (who signed that contract). Concerns that they resell local utilities at a profit and can not show conservation of any thing therefore lying to end users. City ordinance indicates no reselling, end consume rights to see usage and rates. Does anyone pay for bill without details. Common sense indicates something is not right with this picture. Your not legally register, either.

  Business Response

  Date: 07/01/2024

  Hello,

  I will need a little more information in order to research your concerns.  Can you please provide the name of the property and the property address?  Once I have this information, I will look into your concerns.  

   

  Thank you,

   

  Customer Answer

  Date: 07/08/2024

   
  Complaint: 21923141
  
  I am rejecting this response because:

   

  Case has not been resolved.

  Yes Energy Mgmt  have contracts for Goldmark Properties in ************

  All locations for this property management.

   

  They are not very bright in trying to deflect the issue with City and State.

  
  Sincerely,
  
  *******************

  Business Response

  Date: 07/10/2024

  We would be happy to provide any billing records in relation to an individual that has received a statement from YES Energy Management.  With regards to this specific inquiry, we have not been able to locate ******************* as a tenant in any of the properties contracted in *******, ***  We invite her to reach out with more details and encourage her to reach out to our customer service department directly at ******************************.  Once we have specifics of the property and unit she resides in, we can better address any concerns regarding her billing.
  
  

• Initial Complaint

  Date:06/22/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live at ******************** in *************, ********. Yes Energy manages the water, waste, and trash collection for this complex. After being consistently charged approximately $3-$5 a month for trash collection; suddenly I was charged $16.24. When I saw this amount, I thought there must be some mistake. I contacted Yes Energy (Request #********) this month requesting an adjustment. They responded that they use the RUBS method to decide what to charge everyone. I am retired, single, living in a one bedroom apartment. It is unjust for me to pay what residents in two and three bedroom apartments are paying. There are a lot of residents/families crammed into the larger apartments and they dump a lot of garbarge and refuse. Yes Energy should use a tiered method of charging one, two, and three bedroom apartments. The RUBS method for this complex is entirely unjust for the small number of single residents. Thank you!

  Business Response

  Date: 06/24/2024

  Hello **********************,

  Thank you for making us aware of this issue. I am researching the billing details at your property and will provide you with additional details shortly. 

  Sincerely,

  ***************************

  Manager, Yardi Energy

   

  Business Response

  Date: 06/26/2024

  Hello **********************,
  
   
  
  Thanks for your inquiry. We have reviewed your property billing methods for trash, and although it is a RUBS calculation, it is based on a tiered rate that varies by the number of occupants in a unit. Since there is only one occupant in your unit, your have the lowest charge allocation rate for this billing cycle. However, there was a duplicate billing from the trash vendor in the prior billing month that was the source of the charge increase. This duplicate charge has been corrected by the trash vendor and resident credits will be reflected on your next utility billing cycle.

  Customer Answer

  Date: 06/26/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:05/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company will double charge you for utilities bills that's already been paid and refuses to reimburse your money back or credit to your account. Very shady Business practices. IF YOU CAN STAY AWAY FROM ANY RENTAL COMPANY THAT USES YES ENERGY MANAGEMENT!!

  Business Response

  Date: 05/15/2024

  Hello **********,
  
  Thank you for contacting YES Energy Management regarding your concerns.
  
  YES Energy Management is the third-party billing company for your property management company, per your leasing agreement referencing the utilities addendum section of the lease; we are directed to pass through all vendor invoice charges as they are received for your home.  Provider charges are based on metered usage data for your home. YES Energy Managements responsibilities are processing, posting utility charges and ensuring that residents are accurately billed based on the information received.
  
  We believe your concern stems from the previous call; it was stated that you have paid for electric charges directly to the vendor/local provider of service instead of to the property management company and are asking for reimbursement of said charges that now reflect on both the statement and ledger.How you can rectify this would require you to provide the proof of payment that was made to the local provider for the said amounts and reference dates to the property management company. Once this can be confirmed by the property management company,they will be able to update the ledger to reflect the balance accordingly.  
  
  Should you have any further questions or concerns, you may reply to this email message or contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team