Complaints

This profile includes complaints for Yes Energy Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yes Energy Management

  9910 Federal Dr Ste 100 Colorado Springs, CO 80921-3836

  
• 

  Yes Energy Management

  500 Colonial Center Pkwy Ste 200 Roswell, GA 30076-8852

  
• 

  Yes Energy LLC

  53 W JACKSON BLVD 11 1125 CHICAGO, IL 60604

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/09/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My monthly bill in May suddenly had a 'past due balance' of $67.87. I have detailed records showing that this fee is not legitimate and appeared out of nowhere. My apartment manager could not help sort this out. They showed me a ledger that was sent saying I had a usage fee of exactly $50 and another for $17.87. These charges are nowhere on any of my bills or statements. This fee was fabricated and meant to be overlooked on a confusing billing statement.

  Business Response

  Date: 10/10/2023

  Hi *****,
  
  Thank you for reaching out to YES Energy Management regarding your concerns. We appreciate your patience while this is being looked into. We have reviewed your account as requested and can confirm the charges are posted as follows:
  
  05/12/2023 **************** Fee from 04/06/23 to 04/19/23 $50.00 (Vacant Cost Recovery Fee - ***)
  05/12/2023 Electric Usage from 04/06/23 to 04/19/23          $17.87 (Actual usage cost during service date)
  Total                                                                                       $67.87
  
  This was charged for this service date as the electric costs were left in the properties name; this should have been transferred to the residents name.
  Because the statement was generated on 5/10/2023 it didnt show on the May 2023 statement, they posted on 5/12/2023. On the June statement, all charges remaining list a previous balance, therefore the line item also didnt display.
  
  If you have proof that the local provider utilities (electric) account had been switched into your name, please provide a copy of that **** with your name, address and with the above service dates directly to the leasing office or to YES Energy Management to further determine if the *** charges should be removed. If the local provider utilities (electric) account had not been switched over, then the charges are billed correctly and stand as is.
  
   Should you have any further questions or concerns, you may contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

• Initial Complaint

  Date:09/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have called to check to see how much my water bill is this month and I always use the same about of water every month. I have lived at my address going on three years now. In now its 77 dollars. We get no notice no nothing we dont get a bill in the mail every month I have asked to receive one they never send it out to me. The one guy told me he could not tell me why the bill is so high. I called back a women told me the water company increased I said by that much when my bill has been the same for 3 years till now?? Im not the only one in my apartment complex that is having this issue I live in based off your income apartments I just dont understand this at all I told the woman I want to talk to a manager **** she said it would take up to 2 to 3 days to call back we had a water leak in one of our buildings here where I live and they could not fix it for a few days they let the broken pipe poor water out everywhere for 3 days in we had no water

  Business Response

  Date: 09/28/2023

  Hello *******,
  
  Thank you for reaching out to the BBB regarding YES Energy Management.
  
  As mentioned in our previous follow up with you; per the local provider website there has been a rate increase. Please see note listed on provider website:

  **************************** Customers:
  **************************** takes every step to keep from having any rate increases to their rate payers.  However, with the cost of the water increasing from our suppliers, **************************** is left with no other option but to pass that rate increase on to the rate payers.
  Effective July 1, 2023, **************************** Customers will see an increase in their water bill.
  Currently your rates are a $20.00 monthly service fee and $5.50 per thousand gallons. 
  

  While this does explain charges that are higher than you have been previously billed; based on your details about a leak possibly on the property, we have reached out to the leasing office to get clarification on this and awaiting their response. As soon as we have more information on this matter,we will be sure to follow up with you.
  
  Should you have any further questions or concerns, you may reply to this email message or contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

• Initial Complaint

  Date:08/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  .My first ********** May 13th 2023 to May 31st electric bill was ****** dollars. June 1st to June ****************************************** the amount ****** I contacted yes energy and stated something was wrong with the usage for the electricity! Then July 2023 utility statement from Yes energy is ****** dollars I use only one room in my entire unit And Im not home for many hrs out of the day! The kw was extremely high! And I knew I was being scammed! I requested the original statement bill from Yes Energy provided from my electric provider! And I havent received any ORIGINAL STATEMENTS! The only statement I received was the 3rd party statements provided through Yes Energy. There is no way that this home is being read by a meter! Id like my bill to be corrected and my money back! As Im being charged for kw that arent being used!!!! Id like my refund of all mistakes on my utility bill!

  Business Response

  Date: 08/28/2023

  Hello ******,

  Thank you for reaching out to YES Energy Management regarding your concerns. To be able to look into this and help provide you with more details, we will need a bit more information to help locate your account. Please provide us with your full name, resident id or unit number and the name of the property. Once we have this, we will be able to further research your situation.

  Should you have any further questions or concerns, you may reply to this email message or contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

   

   

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im getting charged $73.68 for water in a 1 bedroom apartment because there was a water leak in our apartments and all the residents are having to pay for it. I have emails with proof and Yes utility ignored my email when I asked them for the billing code. I also got told by my Apartment Manager that Yes utility was refusing to pick up any phone calls or respond to emails. In addition, the bill we get is allocated among all the residents, based on the number of people listed on the lease agreement. They do not allow billing to be done individually.

  Business Response

  Date: 08/21/2023

  Hello *****,
  
  Thank you for reaching out to YES Energy Management regarding your concerns. We wanted to help address your concerns and clarify the communication taking place as we reached out to you on 8/4/2023 with the following response:
  
  Hello *****,
  
  Thank you for contacting YES Energy Management regarding current charges.  YES Energy Management is a 3rd party utility billing company. The billing method is RUBS based on 100% occupancy.  Since you do not have an individual meter in your unit, we are unable to bill you based on your individual usage. Your property receives a master utility bill from the provider. After the property paid their portion of the bill.  The bill is allocated among all the residents, based on the number of people listed on the lease agreement.Therefore, not based on any individual usage but solely based on allocation formula. This unit is allocated based on two people living in the unit. The cost amount will vary from month to month. The bill is allocated correctly. 
  
  We appreciate your call and wish you well.
  
  Should you have any further questions or concerns, please contact Yes Energy Management at the phone number listed on your statement or email ***************************************. 
  
  Best Regards,
  
  YES Energy Management Team
  
  To add on to this and help better understand the increase, costs will increase from seasonal usage and typically can see higher expenses during the summer season, pool usage and residential activities. We have confirmed with the local provider and property manager that there has not been any type of leak or unusual usage or cost from this same time last year over year.
  
  Should you have any further questions or concerns, you may contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

• Initial Complaint

  Date:08/15/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/11/23 and for the last two months my bills have more than doubled with no reason why. I know these charges are inaccurate because I work out of town and I am not home to use the energy and water that they are billing for. From 3/24/34-4/21/23 I was charged $88.77 for a read of ****** my bill for 6/22/23-7/21/23 was $145.29 for a read of ******. The most significant changes are my sewer and water bills more than doubling. The only thing they can tell you when you call is call maintenance to check for leaks. There are no leaks. My water and sewage bill went from the sewer bill being a few extra dollars more than water bill to more than double. I am demanding this company send me copies of my actual bills with meter readings included and not their average bills they are sending out. There is only two people that live in the home when we are home so there is no reason my bills should be doubled.

  Business Response

  Date: 08/17/2023

  Hello *********,
  
  Thank you for reaching out to YES Energy Management regarding your high usage/cost concerns.
  
  We have uploaded the local provider Master Meter Invoices for Electric and Water that matches the YES Energy Management statement with usage and charges using direct pass-through billing as indicated on your lease agreement. You are billed on actual usage and cost, not averaged for any utility.   
  
  Regarding Electric, please note whether you are in the home or not, depending on the thermostat settings, the ** will continue to run to keep that constant temperature. The warmer it is outside, the more the ** has to rum to maintain settings inside your home. Summer temps for July ranged in the upper 90s for most of the month. (Attached weather chart uploaded for review.)
  
  For Water, on this you can see the overall usage and cost did increase on the current month billing. If you were away from the home and nobody had access, i.e., other members of the home, relatives, house sitter;then we would recommend a Dye Test. To complete, simply drop 10 to 15 drops of food coloring in the back portion of the tank and dont flush for at least 30 minutes. Wait to see if any color seeps through to the bowl, as you could have a running toilet, or you possibly had a stuck flapper that corrected itself. If the color seems through immediately, then you will need to replace the flapper on toilet.
  
  Should you have any further questions or concerns, you may reply to this email message or contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is for this business assuming I owe **** as of sep 1st 2023 and got this email on 08/01/2023 when I pay my rent on time and have no clue on what this is havent got nothing in my mail been at my apartment for not even a full year till November ******************* to pay this outrageous amount on charges I am not aware of. I have also requested from my apartment manager to mail me notification on what I owe before the next month arrives and my rent has been fluctuating up and down and now apparently owe this outrageous amount I never got no call or nothing no notice on this what so ever. Confused on where my money is actually going to I have been a good tenant and on time. Never have heard of such thing of yes energy I have we energy as well for my utilities. So Im very overwhelmed and confused on what this is and from what I hear and have researched its a scam.

  Business Response

  Date: 08/16/2023

  Hello ******,
  
  Thank you for contacting YES Energy Management regarding your concerns. Please review the attached file with the responses for the questions presented. 
  
  We do hope this better helps and should you have any further questions or concerns, you may contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

• Initial Complaint

  Date:08/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two issues 1. For two years my utility company was YES until we moved out recently. They did not share the actual consumption/charges for the final few days. I am being kicked back and forth between property management company ********* and YES. Both not ready to provide details about the wrong water charges. Specifically, I was charged wrongly for water at 1.79/day where my average consumption was around 1/day with latest charges for *** at 0.85/day.It is ***** - ***** = ***** for 18 days for *** (attached is final showing wrong charges and ***'s bill). It is evident that I am being over charged. ***** for 18 days is way more than ***** for previous 31 days. 2. Recently noticed that from day one, they have been charging a wrong billing fee of $4 as against $3 mentioned in my rental agreement. Attached is the lease agreement page showing $3.

  Business Response

  Date: 08/11/2023

  Hello ********************,
  
  Thank you for contacting YES Energy Management regarding your move out billing concerns. Please review the attached file with the responses for the questions presented. 
  
  We do hope this better helps and should you have any further questions or concerns, you may contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

  Customer Answer

  Date: 08/14/2023

   
  Complaint: 20448736
  
  I am rejecting this response because:
  

  Calculation/data mentioned in the response is wrong.

  1. RUBS based on 100% occupancy per month is not true. As per lease agreement, "The final bill is estimated on the basis of a pro rata share of the most recent months bill to Resident.". This does not mention 100% occupancy. Basis for calculation is wrong.

  Most recent bill is **** and billing company has not used this bill for calculation. How can pro rata share for 18 days be 30$ when a 31 days charge is *****$. This is completely incorrect.

  2. 4/30-5/31 is 31 days and not 30 days.
  3. Water charges for 4/30-5/31 was ***** it is wrongly mentioned as trash in the response.

  Sincerely,
  
  **********************************************

  Business Response

  Date: 08/15/2023

  Hello ********************,
  
  Thank you for contacting YES Energy Management regarding your move out billing concerns. Please review the attached file with the responses for the questions presented. 
  
  We do hope this better helps and should you have any further questions or concerns, you may contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

• Initial Complaint

  Date:08/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please I need help with at this point its really getting out of hand I have noticed since March I have been getting weird amounts charged to my yes energy account and this point I feel exploited. March, April, May , June July. These past 5 months bill have been outrageous ranging from $150- $300. **** is a place I had stayed 6-months prior to March and never had a bill exceed $70 at the max **** is an apartment that is 543 sq ft, one bedroom only one adult lives here. I reported this to my building they confirmed there was leak its been months since they checked this and my bill is still off the chain the last is still $268. I would like for a credit adjustment to be applied to this. I am not a plumber nor do I have training on this topic. I tried to do my due diligence when I notice something but at this point Im just feeling exploited. I have paid over $1,000 in the last 5 months on water alone. In this economy and times, that is quite unaffordable and its auto deposit so it gets taken with my rent. At this point Im feeling exploited and taken advantage of. Reach out so we can see the way forward

  Business Response

  Date: 08/04/2023

  Hello Mrs. ****************** you for reaching out to YES Energy Management. We just wanted to recap from our original follow up that we have shared your concerns with your property management for further review of the high usage and cost; and they confirmed they will investigate further. The property management indicated they will be following up with you directly. Once their review is complete, any possible adjustments will be a property level decision. 
  
  Should you have any further questions or concerns, you may reply to this email message or contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

• Initial Complaint

  Date:07/27/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received my most recent bill from Yes Energy Management and my charges for sewer have increased astronomically each month. I have emailed the company to try and get an explanation and better understand what on my property is falling under sewer. I have not heard back from them.

  Business Response

  Date: 08/01/2023

  Hello Devin,
  
  Thank you for reaching out to YES Energy Management regarding your concerns. We wanted to follow up with more information from our original reply on 7/27/2023.
  
  Water is billed using RUBS billing method based on 100%occupancy.
  Flat Water is a flat fee per unit charge.
  Sewer is billed using a per unit charge.
  Trash is billed RUBS billing method based on a per unit charge.
  On the most recent billing, water was $6.62 over last year for the same service period and only $3.67 from last month. For sewer specifically the charge was the same as last month and it's $2.44 more than same service period last year.
  If you can let us know more on which area you are seeing an increase, we will be happy to further review for you.
  Should you have any further questions or concerns, you may contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team

• Initial Complaint

  Date:07/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trash charges increased $72.96 from May to June. Everything else (Water/Pest/Sewer) stayed roughly the same. Can you please explain the increase? BILLING PERIOD: 5/31/2023 - 6/30/2023 = ****** BILLING PERIOD: 4/30/2023 - 5/31/2023 = *****

  Business Response

  Date: 07/26/2023

  Hello ****************,
  
  Thank you for contacting YES Energy Management regarding your concerns for the trash cost.  
  
  You are allocated your portion of the costs based on RUBS billing method of 50 square footage and 50 occupancy per unit for water, sewer, and trash along with a flat fee for pest control.
  
  We have reviewed the Master Meter Invoices (MMI) for your property and see the trash charges were higher for this service period specifically due to Monthly Distance Charge from provider; causing all units to see an increase this month.  If the overall totals on the MMIs reduce, then so will the residents portions.
  
  Should you have any further questions or concerns, you may reply to this email message or contact YES Energy Management at the phone number listed on your statement. 
  
  Best regards,
  YES Energy Management Team