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Customer Review Ratings
Average of 123 Customer Reviews
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Review fromJake R
Date: 07/02/2025
5 stars****** and ****** were top notch! Very detailed oriented and did it quickly! Big shout out to those guys!Review fromAubray G
Date: 06/26/2025
5 starsDre was fantastic. Very professional and quickly found the issue, explained what happened and why, offered solutions, and executied the work in a timely fashion. I couldn't ask for anything better.Review fromMr S
Date: 06/18/2025
5 starsMr S
Date: 06/18/2025
****** ***** is a absolutely fantastic professional technician and got my service up and running expeditiously! 10/10!
Smith Plumbing, Heating, Cooling & Electrical
Date: 06/20/2025
Thank you Mr. ********************** for the kind review! Our technicians and plumbers work hard to provide a thorough 5 ************ on every call! They sincerely appreciate it when a customer acknowledges their commitment to delivery exceptional service. Thank you again! Respectfully, *** - OwnerReview fromAbbey A
Date: 06/18/2025
5 starsAbbey A
Date: 06/18/2025
***** was great. He arrived on time both days he was here and diagnosed the issue weve been having with our ** since the install in 2023. He also gave a great suggestion that other techs had not before and it has helped significantly with our overall comfort and how hard the ** works on extra hot days.Smith Plumbing, Heating, Cooling & Electrical
Date: 06/19/2025
Thanks ****** We all sincerely appreciate it when customers take the time to leave one of my air conditioning technicians or service plumbers a nice 5 - Star review! We all celebrate the great customer service of our field service team every month and I'll be sure to let ***** know you were very happy with his service. Thank you again ****** Sincerely, *** - OwnerReview fromBethany D
Date: 06/16/2025
5 starsBethany D
Date: 06/16/2025
****** did a great job. Didnt try to upsell us and made sure it worked before leaving!Smith Plumbing, Heating, Cooling & Electrical
Date: 06/17/2025
Thanks for the kind review *******! We all sincerely appreciate it when a customer takes the time to leave us a 5 Star review, recognizing the exception service from one of our technicians or plumbers. Again, thank you so much! *** - OwnerReview fromThad H
Date: 06/13/2025
5 starsThad H
Date: 06/13/2025
***** fixed the issue... took two trips! good job. he was friendly and helpful. Friendly with the cats.Smith Plumbing, Heating, Cooling & Electrical
Date: 06/16/2025
****, thank you for taking the time to leave a nice review for one of my outstanding air conditioning service techs! We all appreciate it when we're recognized for providing great customers service. I'll pass on your kind words to the technician. Respectfully, *** - Owner.Review fromDavid H
Date: 06/12/2025
5 starsDavid H
Date: 06/12/2025
***** B was awesome. Actually knew what he was doing, good company, walked through everything very thoroughly and made the whole system make sense.Smith Plumbing, Heating, Cooling & Electrical
Date: 06/13/2025
Thanks *****! We sincerely appreciate you taking the time to recognize the customer focused service by one of our air conditioning service techs. We'll let him know about this kind review. Respectfully, *** - OwnerReview fromEric M
Date: 06/10/2025
5 starsEric M
Date: 06/10/2025
***** was great. He came out to diagnose my A/C units which turns out are working as expected. He was professional and explained what he was doing and why he was doing it. Highly recommend ***** for A/C service.Smith Plumbing, Heating, Cooling & Electrical
Date: 06/11/2025
Thanks for the kind review ****! We're blessed with several great ********** technicians and all of them work hard to serve our customers with "5 ************** Thank you for recognizing ***** for his dedication to customer service! Respectfully, *** - OwnerReview fromSIDNEY R
Date: 05/29/2025
2 starsSIDNEY R
Date: 05/29/2025
We contacted Smith Plumbing in late March ********************************** our kitchen. This was resolved after three separate procedures. At the same time we asked them to replace an Insinkerator hot water dispenser which had stopped functioning. We offered to purchase the device, but they insisted on procuring it from their supplier. The installation took about 20min, since they were replacing the same model and the hardware was already in place. The technician then asked for payment. I asked for an invoice. He was unable to produce one, but said they'd send us one. I paid the total for all the work, minus the $100 we had already paid. I waited about a week, and finally called and an invoice was sent. The Insinkerator Model HWT cost $339 at ****** or **********. They charged a flat fee of $1400 for the device and installation, which was not itemized as to charges for parts and labor. I called to seek an explanation for their ridiculous charge. He stated that they pay approx. $100 more for the device from their supplier, but stated that the Insinkerator Model HWT they procured is superior to the same make and model sold at ****** or **********. I find that hard to believe. I asked how they came up with a $1400 flat fee, but couldn't get a straight answer. He stated that their labor charge is over $300/hr. Average labor charge in **************** is $75-$150/hr. Still, with a reasonable markup for the device and a charge for one hour of labor, the $1400 fee is absurd. To their credit, they agreed to refund approx. $500, and this was done. I would like the BBB to advise Smith Plumbing A) Stop charging ridiculous fees, expecting that customers won't question their calculations; B) Don't expect payment without presenting an invoice at that time; C) Invoice must be itemized to reflect charges for parts and labor, not just a flat fee.Smith Plumbing, Heating, Cooling & Electrical
Date: 05/30/2025
Thanks for taking the time to let us know of your concern ******. Please give me a call and I'd be happy to refund whatever amount you believe is fair for the work completed. Just for clarification, there's a lot more that goes into pricing than materials and labor. We have truck expenses (gas, maintenance, tires, insurance, tags), employee expenses (uniforms, cell phone, benefits, Sick Time, PTO, workers comp) and overall business service expenses (call takers, dispatcher, plumbing manager, general liability insurance (which is wickedly expensive for plumbing) rent, utilities, property taxes, warehouse management, accounting, and much more). And, of course, the warranty on our work so that if the new Insinkerator fails, we come out and replace it (because we bought it and we're the warranty holder.) I understand things are expensive today and there's no way we can compete with a "do-it-yourselfer" who buys the product and installs it themself. We know the pricing in the market for other licensed Master Plumbing companies and we are always competitive with them. But we have a 100% satisfaction guarantee on our work and our pricing, so kindly give me a call and we'll work out a price that you believe makes sense and is fair to you. Respectfully, **** GMReview fromBeth K
Date: 05/21/2025
5 starsBeth K
Date: 05/21/2025
I just had Electrician, *********************** from Smiths *********************************************** come & check my electrical ************* to be sure everything is good. I also had him install 5 new smoke detectors as mine were really old. ******* is very knowledgable & I really appreciated that he took time to explain what he was checking & why. Just excellent!Smith Plumbing, Heating, Cooling & Electrical
Date: 05/30/2025
Thanks **** for the kind review! All our technicians work hard to provide great service and quality workmanship, and they appreciate it when a customer takes the time to acknowledge their efforts! So thank you again for this great review! I'll make sure to let ******* know! Respectfully, *** - Owner
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