Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a mom cozy pump from target, it was already opened and used with mildew and spoiled milk all over it and missing items that were supposed to come with it. ****** will not do anything about it, and told me to reach out to mom cozy, but they will not respond to my emails and when I call they tell me to leave a voicemail but also wont call me back.

  Business Response

  Date: 07/14/2025

  Dear manager and customer, ********************** has refunded for the ** about the compain. IF you have further issues, please contact Momcozy support.

  Customer Answer

  Date: 07/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won a giveaway of breast pumps and a baby carrier via a Momcozy sponsored giveaway in November. I received a Momcozy wearable M9 double breast pump (and all of their pumps come with at least a one year warranty.) my pumps quit working and my baby relies on breastmilk due to not tolerating formula. I reached out with all of my info; proof of purchase (otherwise the messages back and forth showing I won, and confirmation, etc.) I received an email stating, sorry, due to it being a giveaway we arent honoring the warranty. Are you kidding me?! Why would you post a giveaway knowing your giving a mother such an important device of livelihood and just because YOUR company chose to do a giveaway nor explain anywhere warranties wouldnt be honored, so now when I try and get warranty replacements, you say, sorry about your luck?? This is not acceptable. I didnt ask for the pumps; your company did a giveaway and never disclosed warranty which comes with ALL of your pumps and items wouldnt be honored due to it being a giveaway contest! If I dont have a brand new set, Ill continue to escalate this as this isnt just a pump warranty and needing replaced; now your jeopardizing how I feed my child!

  Business Response

  Date: 06/25/2025

  Covers failures caused by non-human factors, including most battery-operated products. However, the following situations are excluded:
  Improper use, rough handling, unauthorized repairs, etc.
  Normal wear and tear, including parts that may wear down over time (e.g., batteries, breast pump accessories), accidental damage, and misuse.
  Products purchased through unofficial channels.
  Inability to provide valid proof of purchase.
  Second-hand products, freebies, and out-of-warranty items.

  Customer Answer

  Date: 06/26/2025

   
  Complaint: 23505370
  
  I am rejecting this response because: In the original Momcozy ************* on ********, they did not provide their warranty information nor include in the post that their products I won would be not be backed by their one year warranty. This is information that should be told upfront and made apparent to consumers, because if I had purchased them, they would have replaced them; instead, they want to give a hard time because I won them, a decision THEIR company decided to make by doing a giveaway to moms, and know their products, especially pumps break! They should have disclosed this information and/or provided their warranty information in the giveaway, especially knowing some moms pump to feed their babies and its all they have and if it breaks, some babies dont latch meaning now they cant supply food to their babies. We will be filing a civil suit again Momcozy, for multiple wrong doings and deceptive advertising and deceptive giveaways. 
  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 07/03/2025

  Momcozy has finsihed a replacement for this customer. Email record was attatched.

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My daughter purchased an breast pump at ****** on May 5th. It was opened but never used. She tried to take it backet to target and was told to contact the company to get a refund. For over a week the emails have been going back and forth. The motor doesn't work well and just wants her money back and momcizy seems like they don't want to refund the money back. The amount of the refund should be ******. She already had gotten a new product and different brand. ****** expedite this to get our refund back

  Business Response

  Date: 06/15/2025

  Issue was resolved with a full refund.

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a breast pump from mom cozy on 4/22/25. The motor stopped working spontaneously on May 7, 2025. When I called momcozy for customer support, it went to voice mail. I left a voicemail and it did not get answered. When I emailed them and messaged them on ********, my inquired went unanswered. It is my belief that this company sells broken parts to new mothers on purpose and refuses to replace them. My babys health has been affected by this.

  Business Response

  Date: 06/10/2025

  We replied customer via email and provided a replacement, so now the issue has already been resolved.

• Initial Complaint

  Date:03/31/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a bottle washer from momcozy as a mom of 4 struggling severely with mental health postpartum this was an investment to help with that. Inordered from their website 3/12/25 and was told shipping was 5-7 days. After the 7 b days I looked to see what the hold up was and the product was not even shipped I only received the tablets for the machine but not the machine. I contacted them and seen they were on backorder for 14 days but was not told that at checkout or I would have never ordered from this site. I contacted them several times for updates and all they do is apologize and offer 15% off next purchase or something along those lines. They eventually offered partial refund of $40 when I paid $281. They told me that the product was ready to ship and gave me the attached shipping info. However it is not even shipped 19 days past purchase and they stopped answering my emails that I demand them look into my shipping as it has been sitting at the same location since 3/21 which is now 10 days. I told them to cancel my order that i need my money back and cancel my order but they still won't and now not answering any of my emails.

  Customer Answer

  Date: 04/14/2025

  This is resolved

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two momcozy breast pumps from ******. The motors stoped working. I contacted target within two weeks of purchase. They refused a replacement or return and said I must go through mom cozy. Mom cozy is saying for a refund I must establish a ****** account and not refund to my original payment. I am not willing to open a ****** account as they want my social security number. I said I would take a buzinsss check. They refused. I accepted a $50 off code in lieu of my $150 owed to me. The code does not work with the online coupon currently running for all items on their site. They said the two are mutually exclusive. But if I established a ****** account I could use the refund with the coupon. This makes zero sense. I just want to mail the pumps back and get a check from the company and not have to open a ****** account . No where was this disclosed in the original purchase at ****** How do you purchase from target but are required to go through mom cozy for return

• Initial Complaint

  Date:02/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased then received pump through aeroflow insurance around mid January, with each use my pump has leaked.After troubleshooting hours and not coming to a resolution aeroflow let me know I needed to inquire a warranty replacement with momcozy. After being on the phone with momcozy and sharing all order information I was told that they were going to have aeroflow contact me. I know that this is not correct and let the woman know they referred me to momcozy and we went round and round. I had to ask over 15 times for a supervisor and still have no answer as to if I qualify for replacement. This is very stressful to deal with after going through birth, the product doesnt work and your customer service swore I would receive an email without asking for my email!She said her name was ***** then ****

  Business Response

  Date: 02/12/2025

  We acknowledge the inconvenience you have encountered recently due to the pump leakage issue, particularly during such a significant time following your childbirth. We recognize the importance of having a reliable and efficient pump for your needs.
  
  Following thorough communication and coordination with the relevant departments and suppliers, we are pleased to inform you that we have arranged for the reissuance of a new pump in response to the issue you faced. We are confident that the reissued product will fulfill your requirements and enhance your user experience.
  
  We have sent you the specific details regarding the reissue via email. To ensure you receive this information promptly, we kindly request that you check your mailbox, including the spam folder, to avoid missing any important notifications.
  
  Additionally, we sincerely apologize for the inconvenience caused during the previous service process. We fully understand that customer patience and understanding are vital when addressing such matters. Moving forward, we will continue to strive for improvements in our service quality to ensure that every customer receives a satisfactory service experience.
  
  Should you have any further questions or require additional assistance after receiving the reissued product, please do not hesitate to reach out to us. We are committed to addressing any inquiries you may have and providing the necessary support.
  
  Thank you once again for your understanding and support. We look forward to the opportunity to continue providing you with quality services.

• Initial Complaint

  Date:12/20/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This companies customer service is complete garbage! My item was supposed to ship within 2 business days and when that did not happen I asked to cancel my order since their website states you are able to before shipment. They kept ignoring my request and just kept giving me more excuses saying it will ship right away. 6 days later i get an email with a tracking number. I wanted this order canceled because the item is not needed anymore by the time it will get here since it is now being shipped from ***** and wont be here for another 15 days, 21 days after I placed the order. They now wont respond on how I can return this order since they ignored my cancel ********** not buy from this company because they are shady.

  Business Response

  Date: 01/04/2025

  Dear customer,
  
  I hope this message finds you well.
  
  I am the head of the Momcozy customer service team. First and foremost, I would like to extend our sincerest apologies on behalf of Momcozy for the inconvenience and dissatisfaction you have experienced during your recent shopping endeavor with us. We recognize that, as a valued customer, your trust and support are our most significant assets. Regrettably, due to our shortcomings in inventory management and customer service responsiveness, you have encountered frustration, which is entirely contrary to the high service standards we strive to uphold.
  
  Upon reflection of this incident, we acknowledge that we did not meet your expectations in the following areas:
  
  Inadequate inventory management: The items you desired were not shipped in a timely manner, causing you undue anxiety.
  Unresponsive customer service: Our customer service team did not provide a prompt and satisfactory resolution to your inquiries and needs, leading to your disappointment and dissatisfaction.
  
  
  We deeply regret these oversights and have promptly implemented a series of measures to prevent similar occurrences in the future. These measures include, but are not limited to, optimizing our inventory warning system, enhancing the training of our customer service team, and improving our emergency response capabilities.
  
  Concerning your order, we regret to inform you that it has been canceled for the aforementioned reasons. However, please be assured that we have initiated the refund process to ensure that the amount you paid is returned to your original payment account as swiftly and fully as possible. Typically, the refund processing time is 3-5 business days, although the specific timing may be influenced by the processing procedures of your bank or third-party payment platform. We kindly ask you to monitor your account for updates.
  
  Furthermore, to compensate for the inconvenience you have experienced, we would like to offer you an exclusive coupon or gift for your next visit to Momcozy. We hope this gesture conveys our sincerity and gratitude. Please do not hesitate to reach out to us via email or our customer service hotline at your convenience, and we will be pleased to arrange this for you.
  
  Once again, I apologize for the unpleasant experience you have encountered. We value the feedback of every customer, as it serves as a vital impetus for our ongoing progress and improvement. We assure you that Momcozy will continue to strive for enhanced service quality, ensuring that every customer enjoys a satisfactory and seamless shopping experience.
  
  I look forward to the opportunity to restore your trust and support in the future. Should you have any further questions or require additional assistance, please feel free to contact us.
  
  Wishing you a fulfilling and prosperous life.

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently issued a request under warranty to replace my M5 breast pumps. The customer service I received through the process was great, the replacement parts I received were something ******** of the pumps is a previous model, to top it off it was sent to me used... Someone else's breast milk was still present in the device. This is a serious issue to me, as I have no clue after opening the sealed bag around the used pump what was in that milk... What sort of contamination am I dealing with here?Are you trying to reuse returned items? Did this miss the wash phase? I'm not sure how something like this happens, how a used pump is repackaged and sent off.

  Business Response

  Date: 11/14/2024

  hi there,
  
  I hope you're having a great day!
  
  We appreciate you bringing this issue to our attention. We're sorry for any inconvenience caused by receiving the incorrect item. It's possible that there was a mix-up during the shipping process.
  
  As our products are stored in ******'s warehouses, the shipping and returns are managed by ****** staff. It's possible that this error occurred due to oversight.
  
  Could you please share your order number and the product you received incorrectly? This will help us confirm if it's from our official store and we'll promptly send you a new replacement.
  
  I'm here and excited to assist you in any way possible. Best wishes!
  
  Warm regards,
  
  Momcozy Customer Support Team

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a momcozy s12 pro in July of last year. My baby was born, used it eight times and one of the motors will no longer suction. Ive been contacting them by phone as has my oldest daughter for months, to get a replacement. Finally I emailed as well and got a response. Now its out of warranty and they dont want to do anything about it but give me a 30 dollar credit. I tried getting ahold of them for months with no response, havent even used it more than 8 times and now they want to do next to nothing. I dont have the funds to buy yet another pump with a 30 dollar code when they last less than 8 uses and we are a one income family. I need it replaced.

  Business Response

  Date: 10/23/2024

  Products with batteries will experience normal battery loss when they are idle or in use.
  
  As a merchant, we always take a responsible attitude and actively respond to customer needs.
  
  In response to this issue, we have applied for coupons for customers so that they can purchase new products and provided detailed guidance.
  
  We sincerely hope that the platform can verify the relevant situation and give reasonable handling suggestions to jointly safeguard the rights and interests of customers and the reputation of merchants.

  Customer Answer

  Date: 10/23/2024

   
  Complaint: 22455402
  
  I am rejecting this response because:

  the battery is not the issue. It wont ****, which renders it useless. It would have been under warranty if they would have answered any of the 10 phone calls my daughter and I made to their company, which we have record of. We sent video to them of the motor not sucking but it does turn on. A 30 dollar coupon doesnt help, and isnt satisfactory in this situation. 

  
  Sincerely,
  
  ****** *****

  Business Response

  Date: 11/04/2024

  As a merchant, we always take a responsible attitude and actively respond to customer needs.
  In response to this issue, we have applied for a coupon for the customer so that he can buy new products and provided detailed instructions.
  However, the customer is still dissatisfied with the coupon solution, so we provided the customer with a brand new alternative.
  We sincerely hope that the platform can verify the relevant situation and give reasonable handling suggestions to jointly safeguard the rights and interests of customers and the reputation of merchants.