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Business Profile

Baby Accessories

MomCozy

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Baby Accessories.

Complaints

Customer Complaints Summary

  • 36 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/06/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a breast pump from Momcozy. The pump quality is horrible. I have another pump as well but wanted a hands free one. I get half of the amount using the momcozy and its a waste of time and money. Ive been trying to contact them for three days to return it and they just contacted me back and said its not returnable. Their website very clearly states that it IS returnable within 7 days of the delivery date. I contacted them to return it on the 6th day so I had time to return it!Very greasy business and I want to return this and get my money back. Attaching proof of their return policy from their website. Thanks!

  • Initial Complaint

    Date:08/12/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the new m1 breast pumps in July 2022. I used them for just over 3 weeks when one of the pumps overheated after 25 minutes of use while I was wearing it. It started speeding up, then slowing down, then cycled through all of the modes (massage, expression, massage and expression). I could not get the pump to turn off no matter what I did. When I took the pump off it was incredibly hot to the touch. It automatically turned off after 30 minutes, and about ******************************************** touching it. Again, I couldnt get it to turn off. It continued to cycle through different speeds and modes until it completely burned out. I do not want a replacement. I do not want a refund. I simply want them to fix this problem before someone gets seriously injured from the motors overheating.

  • Initial Complaint

    Date:08/04/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the mom cozy s12 on March 31st. First of all it took 8 weeks to arrive (not the issue) now less than three months later the buttons on one of the pumps has stopped working. I reached out to the companies customer service and they said since its outside of their warranty period (7 days) the best they can do is offer me a 50% discount on a new pump.

MomCozy is NOT a BBB Accredited Business.

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