Reviews
This profile includes reviews for Stoneside Blinds & Shades's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 50 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromKerry H
Date: 06/23/2023
5 stars*** and ***** were meticulous with design and measurement for all the shades in our new home. *** is a wonderful communicator and expert designer. The color and fabric choices are beautiful. We are very pleased with the start to finish process.Review fromSarah H
Date: 06/22/2023
5 stars******* installed my blinds! I cant say enough good about him. Was super efficient., friendly and thorough. Great from start to finish. Thank you!!Review fromJudy P
Date: 06/15/2023
5 starsThis was one of the best experiences I have had. The purchase process of my roller shades and the installation was flawless. I would recommend ***** and *** to anyone. I had a great experience with Stoneside and will use them againReview fromNick F
Date: 03/21/2023
1 starNick F
Date: 03/21/2023
STOP AND READ THIS REVIEW.Do not purchase from Stoneside Blinds & Shades, really anywhere, but especially in *******. They are completely smoke and mirrors, and have dropped the ball every step of the way. Here is a list of the issues:- Lied about when the product would be available - Lied about when the installation date would be - Rescheduled the installation date after it was already late - When an installer finally showed up, he found that he didn't have all the parts This is completely bait and switch, and you won't get your products. **************** doesn't care, they think the customer experience should be the first thing to go. They don't have enough staff, don't know how to manage orders, it's all around just not good business.
Stoneside Blinds & Shades
Date: 03/22/2023
Hi ****,We apologize for your experience and appreciate your willingness to let us ensure your project is completed satisfactorily. We are glad we were able to reorder the missing rod, issue a credit for the item, hold a place for you on the schedule to ensure your project is completed as soon as possible, and issue an additional credit as a token of goodwill. If there's anything else we can do for you, please feel free to reach out. We wish you a pleasant day!Review fromGinna L
Date: 03/03/2023
1 starGinna L
Date: 03/03/2023
We customized all of our window roller shades from this company including some auto rollers. Please read below for how they provided their excellence" service.Firstly, the installation was very unprofessional. The guys came in without putting on a mask(this happens during the Covid time). He stepped on our pillow directly without any protection to install the temporary window shades above our bed. I was shocked by how careless the installer was. Not to mention, certain parts were missing on the installation date.Second, it is unacceptable that the company lied in their communication. Because the installer didn't bring our auto roller charger on the installation date, I had to follow up with the designer, ***********************************, for shipping it to us. The designer told us it will be dropped off by the installer in a few days. However, that never happened. Then I followed up with them AGAIN, she then filed a ticket with their customer service team and said it will be shipped to me ASAP. I waited about a month before I reached out to them AGAIN. Now they said it is still on the road, they'll be receiving it soon, so I waited another month. Unfortunately the charger never came in. I tried to follow up AGAIN, but they started to stop replying to my email. I just sent them an email yesterday for ANOTHER follow up. Interestingly they've blocked my email.The unprofessional installation, lying in email communication, blocking of emails, bad attitude, and are all major concerns. You think it is essential for any company to provide good customer service as it directly affects their reputation and trust of the company. However, it appears that this company doesn't care about the most basic customer service.Stoneside Blinds & Shades
Date: 03/14/2023
*********************************** is no longer at Stoneside, and a technology error caused incoming emails to her address to bounce rather than be forwarded to the appropriate team member. This has been rectified, and we apologize for the inconvenience. Our **************** Manager and CEO have reached out to you through email and phone calls to address this with you and get your charger ordered. If there's anything else we can do for you, please feel free to reach out. We wish you a pleasant day!Review fromBecca Z
Date: 03/01/2023
5 stars***** is the man!!!! He spent all day and finished the job perfectly!Review fromKay D
Date: 01/16/2023
5 stars***** is incredibly to work with, knowledgeable, pleasant and responses quickly to our needs. We specifically request ***** because of his level of professionalism *******************Review fromMal M
Date: 01/10/2023
5 starsGreat service from ****** and ****. Highly recommend them. Would use them again without hesitation.Review fromAnita C
Date: 01/10/2023
5 stars***** and **** did such an outstanding and professional job, and we love our new shades.Review fromAudrey R
Date: 01/06/2023
5 starsStoneside Blinds and Shades is fantastic! Both ******* and our installer *** are professional and friendly and very easy to work with. The turnaround time was shorter than I expected and our installation went quickly, too. Thank you, ******* and ***, for making our house look more like a home!******************
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.