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Business Profile

Car Rentals

Denver Turo Rentals, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Rentals.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/30/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last November we rented a car trough Turo car rentals in Palmltto Florida. While driving a vehicle hit the car we rented. The other driver was complete at fault and even cited by the police department. We paid for the Turo protection plan and 7 months later turo is trying to file a claim with our insurance for damages even though they have already been paid by the insurance company of the driver who was at fault. I believe this is insurance fraud and after this experience with Turo I would recommend no one do business with this company at all. The police report even stated the other driver was a fault. Turo has no right to come after our insurance period.

  • Initial Complaint

    Date:11/19/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a host on Turo. Meaning I rented out my vehicle. One of their guests damaged my car. I did what Turo required of me as a guest. I agreed to have a $250 deductible in the event of something happening to my vehicle. Well as luck would have it something happened. Turo did not stick to their end of the bargain. I took my vehicle where they set up for me to take it and the did not pay the remaining balance of what was owed. The total damages to my car was $970. Minus a $250 deductible is what Turo should have been responsible for. They sent a payment of $122, $89, and 288.80 which left me holding the bag for the rest. ********** ********** ****** held my car for over 30 days because Turo has not paid what was owed. Not only that they have other cars where Turo has not paid those as well!!

  • Initial Complaint

    Date:10/20/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company was awful, from the fees to the customer service and harassment. I do not recommend. The fees were astounding and after communicating countless with customer service I still was harassed. When asked for a refund they dodged me and ended the chat with customer service

  • Initial Complaint

    Date:08/22/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company fraudulently charged my ******** card after multiple messages that the ticket was already paid. I have attached the ticket payment and can also show where I communicated to the owner, *** *** that it was paid. He threatened and harassed me over a one star rating and told me he would charge my credit card anyway. My cell phone number is ************. I can be reached at any time to discuss this matter.

  • Initial Complaint

    Date:08/08/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Rented.
    A car from a house through turo The host is under the contract with the company. However services provided was not satisfactory and was reported. I have been trying to get the company to review the actions and issue a refund.

  • Initial Complaint

    Date:07/01/2024

    Type:Billing Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraud & Identiy theift

  • Initial Complaint

    Date:03/29/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Rented a car from Turo that broke down because of improper maintenance and the batter dying. Rented the car for a extra 2 days didn’t even get to use it Turo only refunded me for one of the days which was then given back to Turo due to the owner reporting me for a gas fee. But used my last little bit of money to pay $50 dollars to get the customers car jumped because they refused to do what was need to get their own car back. And Turo let the owner charge me with 2 different gas fees totaling $106 dollars coming out of my account! And they never reimbursed me for the batter! Also let another customer who had a EZ pass in they’re car charge me a $11 dollar toll fee saying that I was suppose to switch it to less than 3 people in the car which the customer nor Turo ever explained! Turo is horrible about making sure they are clear or their customers are clear on communicating. They don’t hold their host to any type of standard and just let them take money out your account at any time. Will never use again

  • Initial Complaint

    Date:03/27/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Turo allowed one of their host to scam me for over 200 dollars on a poorly maintenance car. Customer care broke down after I paid for Two extra days I never got to use. Had to pay$50 to get the battery jumped because Turo’s road side didn’t respond in a timely manner. The customer and Turo and the customer tried to make me responsible for getting the customers car towed. Paid the last bit of money I had to get the customers car jumped and back to him,and he sends in a extra $106 requests for gas in which Turo just took the money out of my account! The first charge was for $53. the car was on half tank when returned so I’m sure it didn’t take 53 dollars to fill up,I didn’t complain because it was suppose to be full. I later check my card to see that Turo then charged me an EXTRA $53 for another gas charge! And basically told me the host gets to do what he wants! Now my account is overdrawn and Turo is telling me they can’t return my money for 10 Days! So far Turos customer service has been rude and unconcerned about my issue they have hung up on me twice. They are very unprofessional and I’m very disappointed in they’re service

  • Initial Complaint

    Date:11/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to rent a car on turo and I got to the point where it asked me to upload my driver's license and the first time I upload my driver's license the first time this happened and told me that I was not qualified to drive and I did not meet the criteria. I talked to a customer service agent and l disputed the decision that they made and they overturned it and let me go back round the platform now the second time I was on there I left loaded all my information my card my license then I took a photo of my face to match my license and after the photo took my picture it just kicked me out the platform again and said I didn't mean to criteria. They wanted me to load my ******** information on ******** page and I don't know why they would want me to do that. So I did that I love loaded my ******** information and then I was rerouted to a customer service representative and she told me that she was going to get me back on the platform and I'll be able to rent a car at this point I'm pretty upset because I told her that there's no reason why you can you know not rent to me because I have no access to my record and and yet they're discriminated against because of why they won't tell me why they won't rent to me and if I asked him again why won't you write to me and they will not tell me so she put me back around again and I apologize my information and then as I took the last photo shot of my card for verification process information they told me that I did not meet the criteria and once I spoke to a customer service again they told me that I receive an email in 1 hour and I received that email and it says that I am not allowed to drive on there platform they're not telling me why I cannot drive on their platform and they told me that the decision is final and I cannot drive or rent on their platform. That's why I'm reporting it to you guys because there's no reason for them to do that. So I'm going to get a lawyer and at this point and I'm going to *** them.

  • Initial Complaint

    Date:07/21/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a car I did return it 1/2 full instead of on full the host made a false claim for damages that were there when I picked up the car then **** somehow tapped into my minor sons school fund account and stole $1,149.00 from his debit account which isnt even listed as a form of payment

Denver Turo Rentals, LLC is NOT a BBB Accredited Business.

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