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Business Profile

Car Rentals

Denver Turo Rentals, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Rentals.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/14/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on june 21 2023 a payment came out of my huntington account on june 21 of 906 dollars but this company called turo a rental company took $65 something dollars and ive paid them back in march so a duplicate payment came out on the date above, ive been calling theses people twice a week spoke to 10 agents an still this is not resloved i sent proof of payments that was tooking out from this company an it seems no one can assist they said they was going to escalate it to a hire up an still nothing ,its going on a month, last agent i talked to said they cant reach a curtain department an they have to end the call just rude and unprofessional but expect someone to do a survey on what cause i never got the help i needed i will never rent from this company again nore will i refer anyone to this company i called with respect all times now im ****** because everybody ive talked to act like they dont have a clue on whats going on when your in customer service your suppose to help the cx solve there issues not this company but i dont no who worse my bank or turo just pathetic like money grow on trees i wish they did but they dont i want my money an i want it now ive been patient all this time im just getting the run around and im tired of it im just trying to get my money that ive earned and worked hard for an they can continue they life cause i will never rent from them again.. any other questions feel free to contact me thank you

  • Initial Complaint

    Date:02/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a car from Turo for the dates of **** of feb. I was charged for a no smoking fee because of a picture that i cant even tell what it is. It does not look like smoke , actually looks like rocks because we went hiking and snowboarding the day we left for the airport which was the 11th . The real problem is , i do not smoke nor do the people that were with me. I gave the owner an extra $50 dollars also causing me to come out of $325 extra for this rental . I feel as if we were framed. There is one picture showing the same spec . I need a full refund from Turo . I attached a picture of me snowboarding to show .

Denver Turo Rentals, LLC is NOT a BBB Accredited Business.

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