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Business Profile

Clothing

VF Corporation

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Clothing.

Complaints

This profile includes complaints for VF Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 152 total complaints in the last 3 years.
    • 46 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      06/06/22 - bought matching tekware set - Top was $109 bottom was $89, total of $209.66 09/14 - brought to store, was told i could get refund, but couldn't repurchase same pair at store because they were out of stock in store. Was recommended to me that I attempt to send them to warranty department for evaluation and they can send me a new pair of the same color because they have more inventory. Was told overall time is about 6 weeks. Was also informed that once they review the item, if the item is not in stock for replacement then I can have them ship back my original or get a full refund.09/28 - received an email from TNF saying they received it 11/10- contacted them tor an update and to provide new mailing address Their response: Defect was covered under warranty and attempted to ship replacement 9/28. Replacement product is not available anymore.Called customer service for clarification: Representative advised notes on my claim were confusing and required managers help. After speaking to supervisor, was advise they forgot to send replacement pair on 09/28 11/11 Emailed customer service: Asked for my pair to be returned. They said they discarded them. They don't have replacements in stock anymore. Only thing they can do is store credit. Advised them, I want a refund as promise, and requested to return the top because I no longer have the option to complete my matching set. They told me they cant accept return on the top (because now its return cutoff) and will only give store credit for pants. If they not forgotten to send the replacement, I would have had a matching set. Instead, I am left with an $89 gift card and a $110 top that matches nothing I own and have no interest in owning. In total, I am out $210 dollars because they failed the fulfill the replacement order and failed to communicate the status of the warranty claim in a timely manner.

      Business Response

      Date: 12/05/2022

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ********************************* ********************* Complaint ID #*********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer service and the customer has been issued a refund for the item. They should receive the refund within the next 5 to 7 business days.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    • Initial Complaint

      Date:11/23/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I made an order for 2 jackets total was ******. I received confirmation of my order to my email. Its been 3 days and it still says processing when I paid $17.50 for TWO DAY shipping. I cant get a hold of anyone on live chat and I needed this jacket for a trip to NY. Will never be buying from them again. Its ridiculous that my items havent shipped and I dont know if Im even getting my money back.

      Business Response

      Date: 12/01/2022

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ********************* ********************* Complaint ID # *********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer service regarding this consumer's concerns. The package was delivered on Monday, November 28, 2022, and the customer was refunded their shipping costs on Wednesday, November 23, 2022.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    • Initial Complaint

      Date:11/22/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I recently ordered a Mens **** Retro Nuptse Jacket for my grandsons birthday. Upon ordering it, the estimated delivery date was November 16th 2022. Instead I received a email on November 20th 2022 saying the package had arrived. I went to check the tracking information and it also said the package had arrived, also displaying a photo. Upon checking the photo, I realized the doorstep was not of my house at all. I asked my neighbors around if they had received a package, I even asked my family members and all said they hadnt received any delivery. Ive never had something like this happen, so I contacted North Face multiple times to receive a refund for the missing package. To my surprise, they denied my request. I do not understand any of this and Id just like a refund. This is very stressful and now my grandson is without a birthday present. The order number is #A0782273.

      Business Response

      Date: 12/05/2022

      Dear ************,


      This is a response from The North Face brand regarding a customer complaint from Collett Kinobe ********************* Complaint ID # *********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer service and it appears that the item is enroute back to The North Face. Since the consumer purchased the coat using the Klarna payment method, the refund will come directly from Klarna. The North Face is not able to facilitate a refund through this third-party. We are sorry for the inconvenience.


      We hope that this matter can now be closed.

    • Initial Complaint

      Date:11/19/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Intentionally misleading representation on seller's website and my detrimental reliance thereof.The North Face (***) states on its website "If you purchase an item (online or in-store) that goes on sale after you've bought it, you can request a "price adjustment" for up to two weeks after your purchase. For more information, please reach out to our **************** team on **************." See https://www.thenorthface.com/en-us/help/shipping-payments // the phone number is the generic *** customer service number, as it is referenced for other customer assistance such as website usage. I made two purchases on www.thenorthface.com, providing my XDLR profile number on both referenced purchases, the orders #A0718339 and #A0747423. The pants and tights in #A0718339 were purchased with 15% discount and #A0747423 was purchased with no discount. Black Friday, a traditional holiday sales season, was near. I only made the purchase relying on the website's statement that I can easily receive the pricing difference without returning and reordering, which creates hassle and is bad for the environment. Currently, *** runs a 25% sale on the referenced items. I contacted *** website online chat service to request a price adjustment. All referenced items are within the return period and in good returnable condition. The online chat service, to an ordinary consumer such as myself, is equivalent to the generic customer service call center. The *** Representative stated, blanketly, *** does NOT make price adjustments for any purchased items, as the Terms of Service proclaim. This makes *** website statement intentionally misleading. In total, I am eligible to receive $56.95 in price adjustment due to the latter sale. I petition the BBB to either help me recover this amount, or based on ***'s reasoning for refusal, make *** clarify the website statement with specific eligibility or procedure of the price adjustment policy, or make clear that *** does no price adjustment.

      Business Response

      Date: 11/23/2022

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ******** ********************* Complaint ID # *********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer service and the customer has been issued the refund owed them. They should receive the refund within the next 5 to 7 business days.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    • Initial Complaint

      Date:11/17/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a jacket from The North Face Renewed website. I received only the inside jacket liner. On the website the full jacket (including the liner) was pictured and in the description for sale, When I contacted the company through multiple emails they finally got back to me saying to go through their website to return the item to receive a refund. I told them I would rather have the item that was in the picture and was in their description. But they said I have to return the original item. So they made me drive AN HOUR from my home to ***** to ship the item back to them. A week later they credited me only a partial refund. I have been scammed by this company. This has been such a negative experience. When I contacted the parent company (The North Face) they only offered me a 20% coupon off their new $300+ jackets that I cannot afford. I just want my jacket that was pictured AND I paid for!

    • Initial Complaint

      Date:11/16/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I reached out to The North Face (TNF) customer service about an issue I have with the quality of their snowpants (which ripped on my second day of normal use). The customer service staff were courteous, but unwilling to help me with my issue. When I asked to escalate my ticket to a manager, they closed my ticket and I got an email asking to review my experience. TNF product quality is horrifying, despite being in a similar price range to quality competitors like Patagonia and Arc'teryx Regear. All I want is a refund of my $302.39 so that I can buy quality pants somewhere else, and not a TNF gift card that forces me to waste my money on some other garbage product.

      Business Response

      Date: 12/01/2022

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from *********************** ********************* Complaint ID # *********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face (******) customer service concerning this consumers concerns. Due to the timing and nature of the consumers claim they were issued a gift card in March 2022. In November ******************************************************************************** the complaint, it was explained that TNF ****** cannot offer a refund under such circumstances. We are sorry that the consumer is unhappy with issuance of the gift card.


      We hope that this matter can now be closed.

      Customer Answer

      Date: 12/01/2022

       
      Better Business Bureau:

      I'm not happy with The North Face's customer experience and their refusal to do anything different to remedy the situation.

      I can't see this going anywhere because I know they'll just keep quoting their policy, which is why I've accepted the response.


      Sincerely,

      ***********************

    • Initial Complaint

      Date:11/15/2022

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I need help with a return. I purchased a jacket online on 10/31/22 for *****. I returned the item via **** using the return shipping label that came with my package. The return was sent back on 11/3/22. When I initially made my order, I thought I made an online account but for some reason I cant login so Im guessing maybe I didnt? I cannot locate my order number and have not received a confirmation for my return. I need help locating the order number so I can check the status. Ive attempted to reach out to customer service but got no response. My email is ********************** I also have an additional email *************************** Can you please help my with my return? Attached is a pic of the purchase with my cards last 4 digits.

      Business Response

      Date: 11/23/2022

      Dear ************,


      This is a response from The North Face brand regarding a customer complaint from *************************** ********************* Complaint ID # *********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. The customer was issued a refund in the amount of $66.97 on 11/18/22.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    • Initial Complaint

      Date:11/03/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      November 29, 2021 Pay:$137.52, M SEVN FALLS FZ JKT Complain: The north face did not refund me after receiving my return as agreed, even though I provided the return receipt number, now they can't refund me.

    • Initial Complaint

      Date:11/01/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DELAY over 3 weeks and counting. I will NEVER order directly from Northface again. Northface is sold on Amazon so I will only shop there. Also, awful customer service. I chatted with ******** who did not resolve my issue and ended chat as I was requesting assistance for Order #A0495066. I'm tired of waiting an want a full refund.

      Business Response

      Date: 11/03/2022

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ****************************** (BBB Complaint ID # *********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. I have been in touch with The North Face customer service and the customer has been issued a refund for the undelivered items. They should receive the refund within the next 5 to 7 business days.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    • Initial Complaint

      Date:10/24/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company offers a lifetime warrant for normal wear and tear. I filed a warranty claim and they wanted to charge me claiming that it was not covered under warranty. They did not give me any more of an explanation. One of the seams in the shoulder straps opened up. Just a wear and tear kind of problem. Their warranty is just a gimmick to make sales. They do not stand behind it.

      Business Response

      Date: 11/03/2022

      Dear Sir or Madam,


      This is a response from The North Face brand regarding a customer complaint from ******************* ********************* Complaint ID # *********.


      We want to assure you and the consumer that we take concerns and feedback seriously and we strive for consumer satisfaction. The North Face customer service will be reaching out to the customer regarding their warranty claim. Items found to have manufacturing defects in materials or workmanship are eligible to have the item repaired, replaced or receive an electronic gift card for the value of the item.


      We hope that this outcome is acceptable to the customer and the matter can now be closed.

    VF Corporation is NOT a BBB Accredited Business.

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