Complaints

This profile includes complaints for Virtuoso Sourcing Group LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Virtuoso Sourcing Group LLC has 7 locations, listed below.

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  Virtuoso Sourcing Group LLC

  4500 E Cherry Creek South Dr Ste 500 Denver, CO 80246-1500

  
• 

  Virtuoso Sourcing Group

  309 W Elliot Rd Tempe, AZ 85284-1556

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  Virtuoso Sourcing Group

  309 W Elliot Rd Tempe, AZ 85284-1556

• 

  Virtuoso Sourcing Group

  309 W Elliot Rd Tempe, AZ 85284-1556

• 

  Virtuoso Sourcing Group

  309 W Elliot Rd Tempe, AZ 85284-1556

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company continues to harass my phone day in and day out asking for my personal information to confirm an identity to an account I do not have with them. Today upon repeatedly asking them to tell me who they were they say the name so that it is almost incomprehensible but will not give his name but demands my personal information. Demanding I live at an address I do not live at. Please make it stop it is interfering with my work phone and causing me undue stress in a work environment. I have stated that they stop calling and they continue. This is harassment. Now that I have their information I would like to look into legal action if this continues.

  

  Business Response

  Date: 12/18/2023

  Thank you for contacting our office regarding the complaint of ********************************. Upon receiving the complaint we have removed contact information for this individual. No further attempts to contact the phone number provided in the complaint will be made. Should you have any questions or if I can assist further, please contact *********************, Virtuoso Sourcing Group at ************ or ************************************************************* Thank you.

  Customer Answer

  Date: 12/18/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Although I've repeatedly requested that they cease contacting me, they continue to do so every day. They are no longer permitted to contact me.

  

  Business Response

  Date: 11/10/2023

  Thank you for contacting our office on behalf of the complainant. Upon receipt of the complaint the phone number in reference was removed and no further attempt to contact will be made. Should you have any questions please contact *********************, Director of Client Operations, Virtuoso Sourcing Group at ************. Thank you.

• Initial Complaint

  Date:10/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have informed Virtuoso, a third party collection agency, that my case with ADT (their client) is before the Better Business Bureau assigned ID ******** filed on 9/19/2023. I spoke with an agent from Virtuoso on October 9 at 3:25pm and informed him in a five-minute conversation that the case with ADT was with the Better Business Bureau and he said he would note that in the files with Virtuoso. Calls from the collection agency continued and I again spoke to ****** on October 17 at 11:28am and informed him once again the case with the Better Business Bureau for ADT. He stated that did not impact their collection efforts that they are still seeking to collect money from me. After a seventeen-minute conversation, he asked to place me on hold to check if he could provide me with information that I requested and after waiting on hold disconnected the call. I ask for the account with ******************** to be adjusted to $0 please at the soonest and ask for no outstanding balance, to be released from any obligation to them and for this not to impact my credit in any way. If there has been a report to the credit agency I ask for that to be corrected.

  

  Business Response

  Date: 11/06/2023

  Thank you for contacting our office regarding the complaint of *************************. Our client ADT Security assigned an account to our office on September 28, 2023. We have not placed an entry with a credit reporting agency,and the account status is noted as Disputed. We have updated our records to reflect **************** request to cease and desist as well. Should you have any questions or if we can assist further, please contact *********************, Director of Client Operations, Virtuoso Souring Group, LLC. at ************ or **************************************************************************** you.

  Customer Answer

  Date: 11/13/2023

  I received a message that I had not responded. Does the response they provided still stand? I was under the impression that I had responded. 

  Customer Answer

  Date: 11/13/2023

  I was under the impression that I had responded. Now I received a response that this has been closed. Please advise. Will the company continue to stand by their response that they will not report on my credit and cease and desist and note it as disputed? Please let me know what I need to do. 

  Customer Answer

  Date: 11/13/2023

  I would prefer that Virtuoso remove me from their files and as a liability dispute altogether and that they follow-up with ADT to remove me. However, I accept the response that Virtuoso will not report to the credit reporting agency and that they will cease and desist on communications, and that they have the account noted as disputed, so long as the abide by that. 

  

  Business Response

  Date: 11/30/2023

  Thank you for contacting our office again regarding the concerns raised by ****************. We have not reported and do not have the intention to report to the credit bureau. No attempts to contact will be made or have been made as previously indicated and the account is notated as disputed within our records. Please contact *********************, Virtuoso Sourcing Group at ************ should you have any questions or need further information. Thank you.

  Customer Answer

  Date: 12/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:09/07/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people continue to call on daily basis using assortment of 330/752-------numbers as a ploy and deception to the recipient. As an 83 year widower in poor health living alone these calls are highly annoying.

  

  Business Response

  Date: 09/22/2023

  Thank you for contacting our office regarding the complaint of *********************************. Our client ADT Security assigned an account to our office December 27, 2019. We were unaware of his request to stop contacting him prior to receiving his complaint. Upon receipt we updated our records and will honor his request to stop contacting him. Please contact *********************, Director of Client Operations, Virtuoso Sourcing Group at ************ should you or he have any questions or need further assistance.Thank you.

  Customer Answer

  Date: 09/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Virtuoso Source Group are attempting to collect on a account that is paid in full and closed. Phone calls have done no good. Not sure what to do next.

  

  Business Response

  Date: 07/12/2023

  Thank you for contacting our office regarding the complaint of Ms. ********************** Our client ADT Security assigned an account for her spouse to our office on June 2, 2023. We mailed a validation letter to the address provided by our client on the same day. We spoke with ************** on June 13, 2023,she indicated they did not owe our client. We updated our records to reflect the dispute and have not attempted further contact. The account will remain in a disputed status, we are unaware of a payment for the account, if proof of payment is provided, we will research the payment with our client. If ************** or your offices have any questions or need any further assistance please contact *********************, Director of Client Operations, Virtuoso Sourcing Group, LLC. by calling ************. Thank you.

• Initial Complaint

  Date:06/06/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not sure exactly for who or what calling for because caller ID indicates *************** with a local area code, after questioning why asked for name of company, their mailing address etc., sometimes hang up others I ignored after asking them to not call and any information or business etc., associated with the phone number they have dialed should be strictly by mail due to the discrepancies and frequent calling. Even if number blocked, a variation of the number with same name continues. Contacted a *************** to inform them of what appears to be fraud.

  

  Business Response

  Date: 06/12/2023

  
  Thank you for contacting our office regarding the complaint of ***************************. Our client ADT Security assigned an account to our office on March 15, 2023. We mailed a validation letter on March 15, ******************************************************** **************** complaint. During our attempts to contact ****************, we were unable to verify we were speaking with the correct party. We are not affiliated with **************** our phone numbers route to our office and are identified as Virtuoso Sourcing Group. We will honor **************** request to cease and desist contact by phone. The account will remain in our office and we are happy to assist **************** should she have any questions or to discuss the account further by contacting *********************, Director of Client Operations, Virtuoso Sourcing Group by calling ************. Thank you.

• Initial Complaint

  Date:05/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 31 of 2021I sold my house at *********************************************************The title company pulled all my ************ information including final electric bills from ************ final sewer bills from the **************, and make sure they got all my other pertinent information for my closing. The ************ bill was on that had to be paid out in full and so was the ************** water bill at closing. The title company issued payment to both XL and the ************** for the final XL and water bills. .Approximately seven months after the closing on my house, I started receiving phone calls from a company saying that they were trying to collect on an outstanding excel bill.I contacted excel directly verified that they were saying that there were still in an account open, verified that they did receive a payment for the bill at the closing of the house and at the property had been transferred over to the new owner, which was the new buyer by the name of ********. They did verify that the services were in her name, and that the account was current..The company attempting to collect, which was virtuoso sourcing group, was notified to contact excel directly and have this removed as they actually stated that they were paid in full.As of today, I received another phone call trying to again attempt to collect on an Excel bill that was paid at the time of closing by my title company. All of these charges are on the title documents.I do not yet see that this has been applied to my credit report but I do not want it to go onto my credit and I want this company to discontinue calling me and discontinue their collections because this was paid at closing XL did validate the account is closed on my side.

  

  Business Response

  Date: 06/12/2023

  
  Thank you for contacting our office regarding the complaint of ********************************. Our client *********** assigned an account to our office on May 15, 2023 and we mailed a validation letter at that time. We spoke with ************ on May 18, 2023 and were asked to stop contact. We updated our records to reflect the request. We would like to assist ************ to locate the payment made by her title company. Proof of payment is needed -a copy of the bank cleared check, confirmation of credit card or debit card payment, confirmation of wire or automated clearinghouse transfer, a bank statement, receipt or other information to clearly demonstrate that payment has been made can be sent to ********************************************************************* received we will provide to our client to locate and apply the payment. If the payment was not made for the final balance, she may contact our office, noting the policy is to bill for service until notified to stop or start service and our client indicated 10/27/2021-234939:Actual reading is not required. Due to Start request. and provided a financial history report. We have included the financial history report reflecting the current balance of the account to assist in resolving ************** account. The account will remain in our office and we are happy to assist **************** should she have any questions or to discuss the account further by contacting *********************,Director of Client Operations, Virtuoso Sourcing Group by calling ************.Thank you.

• Initial Complaint

  Date:03/13/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving calls from random numbers attempting to collect an obscene amount of money for a number of months now for a gas bill that I already paid off when I moved out of that address over 2 years ago. They finally got me to agree to a payment plan but refused to provide any sort of documentation or receipt or ANY proof that I had to pay this amount. Im sick of it and I dont want this to negatively affect my credit score or to take my money unecessarily. The agents name was ********* and all she gave me was a confirmation number of *****

  

  Business Response

  Date: 04/06/2023

  Thank you for contacting our office regarding the complaint of *************************. ************* assigned an account to our office on 11/3/2022. We mailed a validation letter to the address provided by our client on 11/4/2022. We did extend a payment arrangement to resolve his balance and at his request sent a statement to validate the amount owed on 3/13/2023. We have not reported an entry to ****************** credit.Our client has indicated that the service began on 8/12/2020 and ************** did not contact them to end services. Payments were made through 8/26/2021, the last payment received was $13.55. Our client's records also reflect during August and September 2021, he went online four times and received error messages that his information could not be validated and was provided with error message responses instructing him to contact ************* at **************, he did not contact our client as instructed. We have attached proof of the debt,provided by our client, to further validate the balance assigned to our office.************** has agreed to resolve the account and has a current payment arrangement with our office authorized on 3/13/2023, which remains in effect.The first payment has been applied to the outstanding balance and the remaining payments will be applied to the balance as agreed upon. No further attempts will be made to contact ************** per his request. Should ************** have any further questions he may contact *********************, Director of Client Operations,Virtuoso Sourcing Group, by calling ************. Thank you.

• Initial Complaint

  Date:01/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 23 2022, ************************* spoke to *************************** of ADT at ************** and ************************* told *************************** to CLOSE ***************************** ADT account number ******** and *************************** of ADT told ************************* that ***************************** ADT account number ******** would be CLOSED by NO later than December 16 2022 and *************************** of ADT gave ************************* ADT reference number ********. Attached is WRITTEN proof from ADT SECURITY that ************************* does NOT owe ADT SECURITY any money and it is written on the attached WRITTEN document from ADT SECURITY that NO BALANCE IS DUE AT THIS TIME, and, that there is a ZERO balance for ***************************** CLOSED ADT account number ********. ***************************** ******************** reference number is *******, for which Virtuoso Sourcing Group's demand for payment to ADT SECURITY was MADE IN ERROR because ATTACHED is written proof from ADT Security that ************************* does NOT owe any money to ADT SECURITY for ***************************** CLOSED ADT account number ********. ******************** and ADT SECURITY are in violation of the ATTACHED ******* Revised Statute Numbers 46-451(5) and 14-5101(3) and 13-3623, because Virtuoso Sourcing Group and ADT SECURITY are financially exploiting ************************* for their own profits and advantages. CEASE AND DESIST mailing ************************* demands for payments to ADT SECURITY. ***** AND DESIST mailing ************************* demands for payments to Virtuoso Sourcing Group. DELETE ***************************** Virtuoso Sourcing Group reference number ******* and CHANGE AND CORRECT ***************************** information to indicate that ************************* does NOT owe any money to ADT SECURITY and that ************************* has a ZERO balance to ADT SECURITY for ***************************** CLOSED ADT account number ********.

  

  Business Response

  Date: 01/31/2023

  Thank you for contacting our office regarding the complaint of *****************************. Our client ADT Security assigned an account to our office on January 19, 2023. We notified our client of Ms. ******** concerns raised in her complaint. They have closed the account and recalled the account from our office. No further efforts will be made to collect this account by Virtuoso Sourcing Group. Should ****************** have any questions she may contact *********************, Director of Client Operations, Virtuoso Sourcing Group, by calling ************. Thank you.