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Business Profile

Ecommerce

Buture

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We ordered a vacuum cleaner through Amazon on July 11, 2023. The subtotal of the vacuum was $159.99. Buture the manufacturer of the vacuum states that they are committed to bringing innovation, convenience, and quality to every home. Their mission: to create reliable, high-performance products that make everyday tasks easier and more efficient. That they stand as a trusted brand known for its cutting-edge technology and exceptional customer service. Their vision is they believe in the power of technology to enhance lives and are dedicated to developing products that not only meet but exceed the expectations of our customers. With Lifetime Customer ****************************** the manufacturer of vacuums sold through Amazon sold us a faulty vacuum. Within eleven months of the 1-year warranty, we are no longer able to use the vacuum purchased from them. We have sent multiple messages (4) through Butures website for advice or specifically a part to purchase to fix the vacuum, they have not responded to these messages. We have also contacted Amazon customer service. Two customer service representatives at ****** were unable to get a response from Buture.

Buture is NOT a BBB Accredited Business.

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