Complaints

This profile includes complaints for Healthgrades's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Healthgrades

  1801 California St Ste 900 Denver, CO 80202-2609

  
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  Healthgrades

  1101 Red Ventures Dr Fort Mill, SC 29707-5005

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/17/2022 Website containing false and potentially slandering info that could negatively affect my professional reputation. I have attempted to enter the website profile that was created without my participation. Although a negative rating if my business appears in a ****** ratings search associated with Healthgrades and its affiliate, Sharecare, no such rating appears on either website, making it impossible to address the issue. The instructions to address a concern about a rating suggest entering the website, clicking the ratings tab and responding to the rating on the website. However, there isnt any rating that can be viewed or accessed via the website; it can only be seen via ****** search, and I assume via other search engines. There is also incorrect info on the website about my company; an outdated address, an indication that I work with someone Ive never met and who I have no knowledge of whatsoever. This misinformation is wrong at best, and harmful to my reputation, which I have steadily worked hard to build for twenty years.

  

  Business Response

  Date: 01/25/2023

  Hello,

   

  Thank you for contacting Healthgrades. 

   

  There is not currently any Patient Reviews or Ratings reflecting on your Healthgrades.com or ShareCare.com profiles. When you use a search engine like ****** you are looking at a cached page. 

   

  If you wish to update your information on Healthgrades.com please claim your free profile at this link:*******************************************************. Register as a new user and search for your name, click the box I am the provider and authorize your account. Once complete you will have access to the Provider Portal where you can update your data on Healthgrades.com.  You may also send the details to be updated to our team at ***************************** and they will update the information on your behalf.

  If you have any additional questions please feel free to contact us.

   

  Thank you.

   

• Initial Complaint

  Date:11/18/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Two reviews were posted on a profile Healthgrades created of me that I did not give permission to create/post on their website. I reached out to the website and have not gotten a response. The reviews are rude, 99% false, do not represent who I am, and one is l poking fun at a speech impediment I have. I dont understand how these reviews met criteria for what is allowed to be posted. All I am asking is for them to be taken down as they are not true and do not speak for who I am or how I practice in my profession. Also, other info on the profile is incorrect. I am just asking for the reviews and profile be taken down. I did not give permission for a profile or to have reviews posted on the website.

  

  Business Response

  Date: 01/26/2023

  Thank you for contacting Healthgrades and bringing this to our attention.
  
  In response to your request, we have deactivated the review function. This is not a normal option but, due to your specialties' ethical responsibilities and constraints it is permitted. It will allow the display of your profile, but any option of reviews and previous review data will be suppressed as well.
  
  If you have any questions or concerns, feel free to contact **********************************. 

  Customer Answer

  Date: 02/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am making a complaint on Health grades. It is an on line Doctor review business that is accredited by the BBB. I put up a review on a physician. I was his patient. I did not have a good experience with the Doctor. I left an unfavorable review, but I did not go against community standards. I did not state anything attacking towards the Doctor. My Doctor had it taken down. The review was approved and up for the last 5 days, now its down. I do think with our 1st amendment right we should be able to say we didnt have a good experience.I am uploading a copy of the exact review that was up. I contacted the company about this matter. I would like your assistance with this please. I am also uploading a copy of Health grades community standards. My review doesnt violate these standards. I have also attached what I have found on this site advising to Doctors on which reviews they can have taken down. I also included a review from consumer affairs verifying they are not doing fair reviewing practices. Thank you very much *************************

  

  Business Response

  Date: 01/26/2023

  Thank you for contacting Healthgrades.
  
  You contacted Healthgrades regarding a concern you had about a review received by Healthgrades. As a result of your inquiry, Healthgrades analyzed all the reviews submitted through our website for the provider in question. The initial review you left did in fact meet our editorial policies and guidelines, however it appears you submitted multiple ratings (without a comment) after your comment was submitted. Our system automatically removes the old review and replaces it with the new review allowing for 1 review per user.
  
  Your 1 ********* is remaining on the site, and in approximately 90 days you can resubmit with a comment. If you have any questions or concerns, feel free to contact **********************************

• Initial Complaint

  Date:10/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An individual that was never my patient nor did I ever provide care for placed a low rating for myself in health grades. This person who did it had started a school and wanted me to work for them when I declined due to discovering they wanted me to engage in fraudulent t billing practices they sought to defame me. This eating cause me to loose a potential patient and income. The individual that did the fake 1 star rating has even been bragging that they did it. I would like it removed immediately. I am saddened that your website allows people to post things that can cause such hurt to peoples jobs without further investigating if they postings are legitimate. Basically anyone can slander someone for anything.

  

  Business Response

  Date: 01/26/2023

  Thank you for contacting Healthgrades.
  
  You contacted Healthgrades regarding a concern you had about a review received by Healthgrades. As a result of your inquiry, Healthgrades analyzed all the reviews submitted through our website.
  
  It appears the review in question has been removed October 31, 2022, for not meeting our editorial guidelines and policies. In addition, we have suppressed review functionality for your profile to cease any further illegitimate reviews. If you have any further questions or concerns, please contact **********************************

• Initial Complaint

  Date:10/15/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 13, 2022, we became aware that HealthGrades.com posted an incorrect profile for myself and my husband, listing us both as providers at ********************************** in ********, **********.We are currently retired from clinical practice, and do not and have never practiced in the *******************.We would like our profiles removed completely from HealthGrades since we no longer see patients. The procedure outlined on Healthgrades.com involves creating an account in order to make changes to information. I would prefer not to create an account for the sole purpose of deleting my profile. I believe this action would only confuse the matter. We are hoping that the BBB can assist in this matter

  

  Business Response

  Date: 01/25/2023

  Hello,

   

  Thank you for contacting Healthgrades. The removal of the affiliation to the practice ******** Advanced Family Dentistry was completed on December 15, 2022. 

  Healthgrades provides information on healthcare providers as a free service to consumers, patients, and other healthcare professionals. In its provision of this service, Healthgrades aggregates information related to provider practices from publicly available sources. Because your licenses are active as a practicing provider, and the published information regarding your practice is publicly available, Healthgrades will continue to publish this information on our website.
  

  
  Please contact us when your NPI numbers have been inactivated and we will remove your profiles from our website. They can be contacted at this number:  ************.

   

  Thank you.

  Customer Answer

  Date: 01/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/08/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contacted Healthgrades multiple times to delete my profile and all personal information from their website. They have refused (ZPZ5FNXNH6 and NSYWN9XQ22). Still not completed. Want personal information and any reviews/ratings noted to be removed asap.

  

  Business Response

  Date: 01/25/2023

  Hello, Thank you for contacting Healthgrades.

  Healthgrades provides information on healthcare providers as a free service to consumers, patients, and other healthcare professionals. In its provision of this service, Healthgrades aggregates information related to provider practices from publicly available sources. Because you are a practicing provider, and the published information regarding your practice is publicly available and of interest to the general public, Healthgrades will continue to publish this information on our website.

  You may update this by creating a username and managing your profile in the Healthgrades portal, or send us the correct information and we would be happy to make the updates on your behalf. Claim your profile here: *******************************************************

  We'd be happy to conduct an investigation regarding reviews and ratings. Please reach out to ********************************** so we can better assist. 

  If you have additional questions or need further assistance, please let us know.

• Initial Complaint

  Date:09/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I created a patient account on 9/6/2022. Today 9/6/2022 I am locked out of the website. Once both my email and password are entered, a message states that they are "invalid". Every attempt to change my password results in a message stating that my email address is "invalid" and of course any and all support requires a valid account. I DEMAND an email, phone call, written letter or even just a smoke signal as to why!

  

  Business Response

  Date: 09/19/2022

  Thank you for contacting Healthgrades via the BBB. We have been in contact with you directly and believe the matter is now resolved to your satisfaction.
  
  

• Initial Complaint

  Date:09/06/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a feeble, cowardly FAKE review from an ex on my business profile. I flagged the review and let the company know that it was a fake review from someone I have no record of treating (I never treated my ex). They said as the review did not go against company standards they could not take it down AND they cannot delete my profile that I did not ask to be created on my behalf. This shouldn't be allowed and laws or company policies that would verify if someone was actually a patient need to be changed or implemented to protect our businesses as reviews are so vital to overall business health in 2022.

  

  Business Response

  Date: 09/19/2022

  Thank you for contacting Healthgrades via the BBB. As we responded to you previously, Healthgrades is a third-party collector of the personal opinions of patients. The feedback and comments do not represent the opinion of Healthgrades, and we do not mediate differences of opinion, nor do we verify the physician/patient relationship. After further review, we have determined that the comment did not meet our business guidelines and it has been removed from your profile.

• Initial Complaint

  Date:08/16/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This web platform somehow obtained my personal contact information and published it online for the public rather than my professional contact without my authorization. I have made multiple attempts to contact to have this changed without any response or resolution. They are compromising my personal security and business.

  

  Business Response

  Date: 08/19/2022

  Healthgrades appreciates you bringing this to our attention, and we apologize for the delay getting your profile updated. Thank you for your patience. We believe the matter is now resolved to your satisfaction.
  
  

• Initial Complaint

  Date:08/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is publicizing false information about me and my business on their website. I have contacted them several times regarding this issue, but they are refusing to correct it. Specifically, the name and address of my practice. Obviously, this creates problems not only for me, but for the other businesses at that address, as well as to the patients who are being incorrectly referred.

  

  Business Response

  Date: 08/12/2022

  Thank you for contacting Healthgrades via the BBB. We have been in contact with you directly regarding your profile on our site, and have processed the changes to your practice information. However, we are currently experiencing a technical issue which has temporarily interrupted the data flow to our web pages. We apologize for the inconvenience and appreciate your patience while we work to fix this issue.

  Customer Answer

  Date: 08/12/2022

   
  Complaint: 17651291
  
  I am rejecting this response because it is inaccurate. No one has been in touch with me about correcting the issue. On the contrary, I have been told repeatedly that your company is not willing to make the corrections. Hence this complaint.

   

  

  Business Response

  Date: 08/23/2022

  We apologize for the delay getting your profile updated. Thank you for your patience. We believe the matter is now resolved to your satisfaction.