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Business Profile

Health and Wellness

Healthgrades
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Healthgrades's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 133 total complaints in the last 3 years.
    • 52 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a review on Healthgrades on 1/13/23 regarding **********************************. I requested 3 times that it be removed and it is still there. I would like it removed.Review below: ************************ completed a minimally invasive laminectomy on my lumbar spine this morning. Im walking without help, minimal pain and very small incision. ********* explains everything in detail, very compassionate and a truly great doctor.I highly recommend ************** Details

      Business Response

      Date: 02/06/2023

      Thank you for reaching out to Healthgrades. Unfortunately, we cannot remove that review. However, you can login or create an account on Healthgrades here: *************************************************** and you'll be able to either remove or replace your review. Please let us know if you have any other questions or concerns. 

    • Initial Complaint

      Date:02/01/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a Chiropractor that has taken a leave of absence over the last 10yrs to raise my kids. Someone has posted a review on Healthgrades.com dated April 2022. They have put my children's first names and listed it as their name. In the review they are falsely claiming that I treated them as a patient last year in a nonexistent clinic and my misdiagnose led to them needing surgery. I need to get this false and slanderous review taken off as soon as possible. There needs to be some rules and laws put in place, where reviews need to be from actual proven patients and not some anonymous person that is trying to slander the medical professional. I will be pursuing avenues to find out who this person is but would appreciate it if you would erase it Thank you. .

      Business Response

      Date: 02/07/2023

      Thank you for contacting Healthgrades regarding your patient experience survey(s). Per your request, we have opened an examination regarding this.

      Healthgrades strives to maintain the quality of patient surveys by confirming each patient's email address, along with other best practices, such as restricting the number of surveys a patient can complete within a given time frame and the number of surveys coming from the same location. Healthgrades employs a consistent, reliable process to review for possible fraudulent survey results.

      Thank you,

      Healthgrades

    • Initial Complaint

      Date:01/18/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company publishes falsified customer reviews about healthcare providers. They do not verify any complaints and cause severe career-damaging harm to nurses, doctors, and healthcare staff. Healthcare is not a hotel or restaurant, people are dying, and they are sick on the worst day of their lives. Their family members are dying and screaming and crying. You cannot publish comments about people's work, or their abilities when they are in the most extreme of emotional and physical stress. It's inaccurate and completely unethical.

      Business Response

      Date: 01/25/2023

      Hello,

       

      Thank you for contacting Healthgrades.

      Healthgrades is a third-party collector of the personal opinions of patients. The feedback and comments do not represent the opinion of Healthgrades, and we do not mediate differences of opinion. We do provide an response area for providers to explain their view when there is a comment attached.


      We'd be happy to conduct an investigation regarding reviews and ratings. Please reach out to ********************************** so we can better assist. 
      If you have additional questions or need further assistance, please let us know.

       

      Thank you.

    • Initial Complaint

      Date:01/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Healthgrades has provided a website purportedly providing information about ************** practice. Unfortunately it lists as the office phone number ( which is actually ************ for 20+ years) an unlisted private residence phone number where my children reside. People have called and been rather inappropriate with my children when they are informed that they are not calling a medical office. I have attempted to contact heathgrades several times - at least twice via email which appears to be the only contact source. Online I have found two phone numbers supposedly associated with healthgrades that appear to have only messages that state the line is busy and hangs up.Other websites by insurance companies all have the correct information for my office phone number. The lack of verification by healthgrades before posting information that is incorrect is concerning.

      Business Response

      Date: 01/25/2023

      Hello,

       

      Thank you for contacting Healthgrades. The phone number listed on your profile has been updated: ********************************************************************* and we have added your residential number onto our list of numbers to be suppressed from our website.

       

      Please let us know if you need any additional assistance.

       

      Thank you.

       

       

    • Initial Complaint

      Date:01/12/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Healthgrades allows people to leave reviews of doctors and does not check the validity or truthfulness. This company admits that they do not verify if the review is truthful or not. Anyone can leave a false review as long as they have an email. A false review was placed against myself in which the reviewer is lying. This person is trying to falsely and maliciously damage my reputation. Healthgrades does not verify if the subject matter is true, only that they have an email address. The review in question mentions that their care was mismanaged. This is a lie as the person is not a doctor, and the standard of care was given. They even state they went to another doctor who did surgery on them and they had a bad outcome. I was not involved in that surgery and advised them against it. We cannot argue with patients online as this is unethical and inappropriate. Healthgrades only takes the story from one side and and does not take the doctors side of the actual facts that happened. They are one sided biased reviews that can be damaging. Healthgrades needs to be held accountable and respond to this.

      Business Response

      Date: 01/25/2023

      Thank you for contacting Healthgrades.

      You contacted Healthgrades regarding a concern you had about a review received by Healthgrades. As a result of your inquiry, Healthgrades analyzed all the reviews submitted through our website.

      It appears the review in question has been removed January 19, 2022 for not meeting our editorial guidelines and policies. If you have any further questions or concerns, please contact **********************************

      Customer Answer

      Date: 01/26/2023

       
      Complaint: 18731046

      I am rejecting this response because:  As of 1/26/2023 the false review is still posted on your website.  Your response to the BBB states it was removed on1/19/2023.  

      Sincerely,

      *********************************************

      Business Response

      Date: 02/06/2023

      Thank you for reaching out to Healthgrades. The comment should be removed in 24 hours. Please let us know if you have any other questions or concerns. 

      Customer Answer

      Date: 02/11/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************************************

    • Initial Complaint

      Date:01/06/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of original review Dec 29, 2019.A disgruntled individual **************** created a healthgrades profile in my name and left a false review about his experience. Of course, he failed to mention the reason why his appointment was cut short and was escorted out. I am not the first person he has done this too, he has done it to me colleagues and other providers in other offices, retail, food service, etc. He also left the same review on my former office's website. My former employer took it down because it was clearly not true and that has never been my character. This happened in December 2019, I immediately contacted Healthgrades and was told that they would not take it down bc he did not make threats or use foul language. More importantly, I have not practiced as a dental hygienist since the pandemic began, so I would appreciate if the review would finally be taken down. The reason why I am re-visiting this is because I do a different job in health care now and the review keeps popping up and I believe that it is negatively affecting potential opportunities.

      Business Response

      Date: 01/26/2023

      Thank you for contacting Healthgrades.

      You contacted Healthgrades regarding a concern you had about a review received by Healthgrades. As a result of your inquiry, Healthgrades analyzed all the reviews submitted on your profile.

      Healthgrades has confirmed the review (comments/opinions) (and corresponding star rating) in question meet Healthgrades criteria for display. Accordingly, our business rules prohibit us from removing this review (comments/opinions) from our site. We remind you that review submissions at healthgrades.com represent the individual opinion of patients and are aggregated for the benefit of consumers. 

      In the review section, Healthgrades is a third-party collector of the personal opinions of patients. The feedback and comments do not represent the opinion of Healthgrades, and we do not mediate differences of opinion. We do provide a response area for providers to explain their view when there is a comment attached.

      How to respond to an individual patient comment information at:*******************************************************************************

      To submit any additional updates or changes to your Healthgrades profile, please access to your profile by clicking on the following: *********************************************************

      Additionally, Healthgrades business policies prohibit removing any licensed provider from the website, it appears your license is still active. If you have any additional questions or concerns, were happy to help. Please contact *****************************.

    • Initial Complaint

      Date:01/04/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB,I'm seeking your assistance to take a bad review down on the Heathgrades website. In April of 2022, Healthgrades removed an anonymous negative review of my Mental Health practice at my request (see attachment). The negative review reappeared at the end of 2022 and I again appealed to Healthgrades to remove this anonymous negative renew but this time Healthgrade did not respond. I have contacted Healthgrades multiple times over the past weeks but still have to receive an acknowledgment they received my request or see the anonymous negative review taken down. Healthgrades has no contact number, no customer support number, the only way to reach Healthgrades is through filing a support ticket. Some more background, when I contacted Healthgrades in April 2022 I was advised by Healthgrades review compliance that no future review could be published. As a Licensed Marriage and Family therapist I take patient reviews very seriously and I'm certain the person who is leaving me a negative review on Healthgrade is not a client of mine. Due to therapist and client confidentiality I cannot provide more details or respond with a comment on the site. I hope you can intervene on my behave in this matter and get Healthgrades to remove the anonymous negative review.Here's the link to the anonymous negative review:********************************************************************** If you have any question please call me at ************.

      Customer Answer

      Date: 01/13/2023

      Dear BBB,

      I am pleased to inform you that the complaint ID: ******** has been resolved. I was able to work with a representative at Healthgrades to help me resolve an issue I had encountered.

      Thank you for all your help with this matter.

    • Initial Complaint

      Date:01/04/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The Healthgrades website has completely erroneous ****************** refuse to delete my listing. We are a nonprofit & do not see patients.Lincoln Pao, MD FACR

      Business Response

      Date: 01/25/2023

      Hello,


      Thank you for contacting Healthgrades.


      Healthgrades provides information on healthcare providers as a free service to consumers,patients, and other healthcare professionals. In its provision of this service,Healthgrades aggregates information related to provider practices from publicly available sources. Because you are a practicing provider, and the published information regarding your practice is publicly available and of interest to the general public, Healthgrades will continue to publish this information on our website.


      You may update this by creating a username and managing your profile in the Healthgrades portal, or send us the correct information and we would be happy to make the updates on your behalf. Claim your profile here: *******************************************************


      We'd be happy to conduct an investigation regarding reviews and ratings. Please reach out to ********************************** so we can better assist. 


      If you have additional questions or need further assistance, please let us know.

       

    • Initial Complaint

      Date:12/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am the healthcare provider which the Company Healthgrades publicizes on their webpages. The published information is wrong, and I have attempted 3 or 4 times on the internet to contact Healthgrades's employees to no avail. They don't have a phone number to contact and they have not answered my email. Healthgrades publishes that I am working at ********************* which has not been correct for the past 4 months. The published info with the wrong office address and phone number is causing patients not to be able to locate where I am. No one had permission to hijack my profile and especially to the point that I cannot even correct my own profile.

      Business Response

      Date: 01/27/2023

      Hello,

       

      Thank you for contacting Healthgrades. We have removed you from the Patient Direct Connect Program and their hospital number and branding no longer appears on your provider profile. We have also ensured that no one from their team has access to your profile to make any future updates. We have also removed the affiliation to *********************, this is no longer appearing on your Healthgrades.com profile. You have already claimed your account and can access it to make changes at any time, or please send us any updated address or data corrections to ***************************** and we will make changes on your behalf.

       

      Please contact us if you have any additional questions.

       

      Thank you.

    • Initial Complaint

      Date:11/29/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I am a licensed clinical psychologist based in *************, **. Healthgrades.com has created a clinical provider profile that misrepresents me, a profile that I did not agree to, authorize, or endorse. I have contacted them and asked them to remove this review of me, but they have no responded or complied. Can you please help me with this matter? Specifically, I would like for Healthgrades.come to remove this unauthorized and unwanted clinical provider profile that misrepresents me and my clinical services. Thank you.Here is the website and profile: *********************************************************************** Best,*********************, PhD

      Business Response

      Date: 01/25/2023

      Thank you for contacting Healthgrades.

      In response to your request, we have deactivated the review function on November 30, 2022. This is not a normal option but,in your case, due to your specialties ethical responsibilities and constraints it is permitted.

      Also, your profile is currently inactive due to missing information. Our business rules require an accurate practice address on file.If at any time youd like to claim and reinstate your profile, you can do so by updating your information here: *******************************************************

      We appreciate your patience, and if you have any questions or concerns please reach out at ***************************** 

      Customer Answer

      Date: 01/25/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************

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