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Business Profile

Medical Transportation

Modivcare, Inc.

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Modivcare, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Modivcare, Inc. has 17 locations, listed below.

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    Customer Review Ratings

    1.1

    Average of 286 Customer Reviews

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    Review Details

    • Tina E

      Date: 07/22/2022

      Modivcare will hire anyone with a crappy handicapped van. I have had two extremely late pickups and one no-show in the last two weeks. The people that they hire are sketchy and I am uncomfortable with the quality of transportation (vehicle and people) that are driving my disabled son.

    • Todd F

      Date: 07/22/2022

      They have made my wife and I miss very important medical appointments.They May have caused irreparable damage.

    • O.G. M

      Date: 07/19/2022

      ZERO stars is the true rating - you are forced to at least give one star to submit. BEWARE OF MODIVCARE!!! ModivCare is unreliable and derelict in providing patient care transport. The are late and no shows are too frequent. **************** overall is horrible. The one or two nice agents you speak to cannot make up for the ridiculousness of the overwhelming majority. Everyday is a FIGHT. No matter how many times you call to review and they cannot get it right. Incompetence is shrouded the lack of standardization in issue resolution, escalation, and timeliness in addressing issues. When all is said and done it is the patient and their family that suffer undue and unnecessary stress when already dealing with life threatening health issues. Not one single ride my mother has taken has been without issue. NOT ONE! Unbelievable, but true. My mother missed a radiation mapping appointment and had to reschedule. They should be shut down or loss every contract. SCAN is a Medicare provider for the ******************* I can see this being the next being scandal to civilian care following the VA debacle. THE WORST! Why they are in business I will never understand. In real time I am on the phone on hold with ModivCare while my mother is waiting for transport after being on time for her pick up and the ride was canceled. This office is calling me like it my fault and I am not doing everything I can to facilitate my mother's safe return.

    • Daniel S

      Date: 07/19/2022

      I live in ********, Since Modivcare bought logisticare, 2 of 5 of my transport to Dr. visits driver was a no-show. Logisticare provided transport for 200 r/t visits for radiation therapy with only 1 hicupp. Modiv is batting 60-%. Pretty bad!

    • Dana D.

      Date: 07/16/2022

      I wouldn't even rate Modivcare one star. The drivers rarely show up . I booked a ride every day except Sunday this past week and one of the drivers showed up on Thursday. I am beside myself with this company not being reliable. I'm sick of making doctor ************ and not being able to make the ************. It's beyond frustrating.

    • Lisa T

      Date: 07/12/2022

      Modivcare dont care about patients who rides with them . Very rude and people everyone who works there !I am 62 years old and disabled -dont drive Been riding with them for 14 plus years .It been very bad but the past 4 years it maybe I get to my doctor maybe not The supervisor that been helping me all she say when I have a problem I report it Like wow that going to do a lot of good My last problem was July 13 2022 I had a comfirmed ride for 3 weeks About 5:45 pm July 12 got a call from Southeast transportation and they canceled my appointment She laughed at when asked how I am supposed to get to my appointment?Called the supervisor and she asked me Do you have someone who can take you ?No I dont well uber is down I put in a complaint and called tomorrow It took 5 months to get this appointment I tried to reschedule 2 weeks before for a early time but they refuse said I had to keep my original appointment So for I have missed 5 appointments and taken to the wrong place and even Left at my doctor ****** for 5 hours ********** manager took me home !Modivcare dont care about safety or anything about the patient I been discriminated against so many times And put downMade fun of from Modivcare It very sad when are disabled and have put up with elder abuse that modivcare gives Because you have no one to help you Would have gave -0 stars if I could Also would like add patients lives are put in danger each time they ride with modivcare 1. Have to wait outside in heat , cold , rain for hours 2. 80% no help get to /from vehicle or help in 3. Unmark uber cars -4. Left at doctors ****** often outside after business closed for hours in empty parking lot 5. Threats from drivers

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