Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 16 I was transferring money to a friend in ***** to pay for an apartment that I was renting for 3 weeks in *****, I needed to send $2000 usd. I was also sending money to my fiancee, $500. World Remit has a very low per transaction limit of about $370. So I was breaking the transactions into smaller amounts. World Remit stopped some of the transactions and requested information about myself, my bank accounts, my businesses, where the money came from in my accounts, who I was sending money to, what the money was for, they asked for my ID multiple times, I provided it, they asked for documentation on properties I own in *****, they asked for the contract on the apartment I was renting, they asked for information on what I do for a living what services my businesses provide, then circled back and asked for my ID again, all the while I am trying to figure out how to get money across to my fiancee and yes we have met, I have made 5 trips to ***** in the last year. I have helped some of the friends I have made in ***** and now it's been two weeks I have kept trying to send transactions to Ggana each day as world remit is very vague on what is wrong, saying the transactions are failing to go to my fiancee because her mobile Wallet had exceeded its limit, so I try to send money to her mother and her brother again without success, am told their mobile wallets are not registered. So they register them. Try to send money again and again I am asked for my ID. I send it but still the transactions are failing then today I get a message that my account is being closed, I asked can you wait to close it until all the transactions are canceled and refunded, that goes unanswered and my account is closed and deleted. So now all the records of the transactions and their status are gone, how am I to verify if I have gotten all the money back for the canceled transactions if all the data has been deleted. Something is very wrong here. Could be over $4000

  Business Response

  Date: 12/01/2022

  Hi *****,
  
  This is in reference to the complaint filed with the Better Business Bureau on 11/29/22. We received this complaint on 11/29/2022.
  
  As part of WorldRemit policy, we need to periodically assess and understand the money transfer activities processed through a customers WorldRemit account.
  
  We previously requested information from you as part of our regulatory obligations, but after a thorough review, we regret to inform you that we have suspended your account in accordance with our terms and conditions because it does not meet our approval requirements. Your account has been permanently terminated as a result of these circumstances, and you will no longer be able to transact through WorldRemit systems.
  .
  Regarding your recent transactions with us, please be advised that we attempted to credit the funds to your recipients' mobile accounts; however, our local partner advised us that they are required to conduct due diligence. Furthermore, because you have already requested a cancellation, we have processed your request, and funds should be credited back to your account within three working days.
  
  145827989 - canceled and refunded on November 28th
  145826943 - canceled and refunded on November 29th
  145805848 - canceled and refunded on November 29th
  145804090 - canceled and refunded on November 28th
  145803397 - canceled and refunded on November 28th
  145254294 - canceled and refunded on November 28th
  145252610 - canceled and refunded on November 28th
  145252065 - canceled and refunded on November 28th
  144958854 - canceled and refunded on November 28th
  144852126 - canceled and refunded on November 28th
  144738836 - canceled and refunded on November 25th
  144738804 - canceled and refunded on November 25th
  144738759 - canceled and refunded on November 25th
  
  We will reach out to you over the phone on December 2nd to confirm whether or not you have received your refund, so please let us know if you have any other concerns.
  
  
  Regards,
  
  *******
  
  

  Customer Answer

  Date: 12/02/2022

   
  Complaint: 18475242
  
  I am rejecting this response because: I did not do anything to warrant them closing my account. and they closed it before all the transactions were canceled so there is no way for me to 

  confirm that they have refunded all the transactions because I have no access to all the transactions.  I have no way to confirm that the list of transactions is every transaction.
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 12/12/2022

  Hello *******************,
  
  Thanks for your response.
  
  We can't legally tell you why we have decided to close each account, but we always try to be balanced, fair and safe when doing an account review.
  
  Further to the previous response, we have checked again with the relevant department and unfortunately you are no longer able to use our services. We sincerely apologize for the inconvenience this could cause.  Kindly refer to WorldRemit and our Terms and Conditions regarding it's use.
  
  And, for your reference, we have already processed the refunds for the cancelled transactions listed below, so you may contact your bank for assistance by providing them with the *** (Acquired Reference Numbers) - this will assist them in tracing the funds.
  
  145827989 - *** 55480772333700420820250
  145826943 - *** 55480772334700453004987
  145805848 - *** 55480772334700453027459
  145804090 - *** 55480772333700419355078
  145803397 - *** 55480772333700419355417
  145254294 - *** 55480772333700420573917
  145252610 - *** 55480772333700420615478
  145252065 - *** 55480772333700420628471
  144958854 - *** 55480772333700420622516
  144852126 - *** 55480772333700420688855
  144738836 - *** 55480772330700488370548
  144738804 - *** 55480772330700488368310
  144738759 - *** 55480772330700488369672
  
  Please also see the attached receipts for your November 16th paid transactions.
  
  144738693 - successfully paid to your recipient
  144738277 - successfully paid to your recipient
  144735858 - successfully paid to your recipient
  
  Should you have any other concerns please let us know.

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction- *********************: ******* Transfer Number: ********* Worldremit promised to make a refund of the cancelled amount within **** business days but I didn't get a refund till now. I reached out to Worldremit severally to have the issue resolved to no avail. I tried disputing the amount through my bank but Worldremit claimed the transaction was valid. Attached is the email I received after Worldremit cancelled my transaction and denied me access to the app. The second page of the attachment is the proof Worldremit gave to my bank for the transaction being valid but shows void for that date. I implore Worldremit to please make my refund as expected.Thanks

  Business Response

  Date: 11/22/2022

  Hello Yewande,
  
  
  Good day and thank you for sending your complaint through BBB. 
  I reviewed your transactions and the bank statement you previously sent ** showing your payments through WorldRemit. 
  
  Please be aware that posting dates for some banking institutions may vary from transaction dates. After the payment has been received, the post date typically happens one to three working days later.
  
  Your March statement shows a total of seven payments for $4,918.89 which covers your transactions, *********, *********, *********, *********, *********, ********* and *********. This means that you were not charged for the transaction in question ********* since the transfer was cancelled while it was in pre-authorization hold state.
  
  Attached file is the payments made to WorldRemit showing when the transaction was created and when the payment was posted in your bank account with the corresponding WorldRemit transaction numbers. We also attached the receipts of your completed transactions for $ ******* which were reflected in your bank statement. 

  Kindly let us know if you have any questions. 

   

  Best, 

  Lovely

  
  

  Customer Answer

  Date: 11/25/2022

   
  Complaint: 18444249
  
  I am rejecting this response because the transaction I am due a refund for was made on March 30th 2022 and cancelled 31st March 2022 which was omitted in your response. This reinforces my feeling of foul play. As per your policy, transaction amounts are deducted immediately after its been initiated and posted to recipients days later. This was exactly what happened for the transaction I made March 30th 2022. The cancelation email on 31st March 2022 acknowledged a refund was due which was never made. 

  My bank confirmed successfully withdrawal of $4918.89 by worldremit on March 30th 2022. This amount was never returned to the account it was deducted from which I can prove with my bank statement from March 2022 till date. Like I mentioned all I want is my refund, It's sad I have to beg for my money after a service I pay for was denied me. 

  
  
  Sincerely,
  
  *********************

  Business Response

  Date: 12/02/2022

  Hello *******,
  
  
  Thank you for your response and our apologies for the confusion.
  
  
  Your **** statement does indeed reflect a successful withdrawal of $4918.89 on March 30th 2022 as the payment was for your transaction ********* that was created on March 29th 2022, as noted in our prior response.
  
  
  
  Your WorldRemit account shows no transaction created on March 1st, 2022 but your statement dated March 1, 2022 shows a payment was made to WorldRemit for $4918.89, this means your **** posted your payment for your February 28, 2022 transaction number ********* a day late.
  
  
  In this post, you are welcome to attach your **** statement for BBB's review.
  
  
  Please refer to the attached table for payments made to WorldRemit, which includes the associated WorldRemit transaction numbers and dates for when the payment was created and posted in your **** account.
  
  
  In case you are unable to pull up the attachments please see below:
  
  
  Your transaction made on 28 February, transaction *********, was posted on March 1,

  Your transaction made on 8 March , transaction *********, was posted on March 9,
  

  Your transaction made on 16 March , transaction *********, was posted on March 17,
  
  Your transaction made on 17 March , transaction *********, was posted on March 18,
  
  Your transaction made on 22 March , transaction *********, was posted on March 23,

  Your transaction made on 28 March , transaction *********, was posted on March 29 and,

  Your transaction made on 29 March , transaction *********, was posted on March 30.
  
  
  
  Your transaction made on 30 March, transaction *********, no other payment found on the customer's March and April **** statement.
  
  
  
  That being said, unless you can give us a **** statement proving that money was taken out of your account, you were not charged for transaction ********* that was made on March 30. Your April 2022 statement, which you also sent, should have revealed the amount if it had been charged to your account for the March 30th-created transaction, but I do not see a payment for $4918.89 that has been posted.
  
  
  Kindly let us know if you need further assistance. 

   

  Best, 

  Lovely

  
  

  Customer Answer

  Date: 12/09/2022

   
  Complaint: 18444249
  
  I am rejecting this response because:

   

  The transaction being disputed happened on 30th March 2022 and was cancelled by Worldremit 31st March 2022 not 1st March as stipulated in your response. Attached is a copy of my statement for March with the deduction clearly evident.

  It saddens me that Worldremit is employing all tactics possible including derailing the conversation by mentioning irrelevant dates. 

   

  As stated in my request I want my refund made. Thanks!

  
  Sincerely,
  
  *********************

  Business Response

  Date: 12/16/2022

  Hello *******,

  I hope this email finds you well.
  
  
  We understand this could be very confusing. Therefore, I have highlighted the successful payments on your bank statement together with its corresponding transaction numbers and attached it here. I also attached the transaction receipts in case you missed it.
  
  
  Once again, you were not charged for your transaction ********* as it was cancelled while it was on pre-authorization hold. You can also check by reviewing the total number of $ ******* amount paid since you started using WorldRemit.
  
  
  If you still feel that you are charged for your transaction *********, please send us your bank statement showing the funds leaving the account.
  
  
  Please let us know if you require anything else.

   

  Best,

  Lovely

  Customer Answer

  Date: 12/16/2022

  Hi BBB,
  
  Thanks for the efforts being put into resolving my dispute with Worldremit.
  
  I would like to state that I didn't initiate a transaction on 28th March 2022 as stated by Worldremit which makes their timeline incorrect. Attached is my recipient's statement for the month of March and April to confirm the number of transactions I paid Worldremit (7) and the number that was delivered to the recipient (6). Please go through the first attachment I added when logging my case. They mentioned in their email on 31st March 2022 to me that the transaction for 30th March 2022 was cancelled. 
  
  If there was transparency and my Worldremit account wasn't closed on 31st March 2022 I would have been able to log in to share a screenshot of my transaction history with you. All I am asking for is the refund of my money, it saddens me greatly to the see the level such a company which promotes transparency is willing to go to cheat people.
  
  Sincerely,
  
  Yewande 
  

  
  

  Customer Answer

  Date: 12/16/2022

  I would appreciate it if Worldremit could ***** me a request to reactivate my account to view my transaction statement.  If not, Worldremit should make available my transaction statement for the duration I used their service. This would help me understand where they are coming from stating I wasn't charged for the transaction which I clearly got charged for.
  
  Thanks,
  Yewande 

  Customer Answer

  Date: 01/09/2023

  Hello, 

  Please find attached my bank statement that shows a charge on March 30th 2022. Attached is also the email worlremit sent me on the 31st March 2022 informing me of the cancellation and to expect my refund which never came. Also attached is my transaction history with worldremit. This shows their claims of the charge for 30th March 2022 being for a 28th March 2022 as void. My two last transactions with them was done on 29th March 2022 and 30th March 2022. 

  Thanks, 

  Yewande

  Business Response

  Date: 01/20/2023

  Hello Yewande,
  
  
  Thank you for your response.
  
  As can be seen in the attachment you sent (file name: Capitalone Dispute.pdf), you raised a dispute about the amount in question. However, as per the last statement, your dispute was inadmissible, and WorldRemit is not responsible for this chargeback since, once again, you were not charged for the disputed transaction.
  
  Also, according to the documentation you submitted, a total of 9 successful transactions with the amount of $4918.09 between January 23, 2022, and March 29, 2022. You can download or obtain a copy of your bank statement from January through March 2022 to get a clearer perspective. When you receive it, check the number of successful payments with the amount of $4918.89 to WorldRemit.
  
  I have attached again the highlighted the successful payments on your bank statement together with its corresponding transaction numbers.
  
  We will wait for your bank statement from January through March 2022.
  
  Please let us know if you have any questions.
  
  Best,
  Lovely
  
  

• Initial Complaint

  Date:11/18/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worldremit blocked my account without any reason well I spoke with them for over 1 month and I provided all things they asked but yet still my account is still disable I spoke with bbb before and they told me my account was resolved but it didnt

  Business Response

  Date: 11/20/2022

  Hi *******,
  
  This is regarding the complaint filed on 11/18/2022 with the Better Business Bureau. This complaint was received by us on 11/19/2022.
  
  
  As an online money transfer company, we are subject to very strict regulations. We have received the additional information that you have provided and they have been forwarded to our Reviews Team. An internal review was done and unfortunately, your account did not meet our approval criteria and therefore, we are not able to provide our services to you going forward.
  
  
  Per our terms and conditions, we are obligated to terminate any relationship with our customers if our approval criteria is not met.

  
  3. OUR OBLIGATIONS
  
  3.2 We are not obliged to process any particular Transaction. When you submit a Transaction, you are requesting that we process the Transaction on your behalf. We may, in our sole discretion, choose whether or not to accept the offer to process that Transaction. 
  
  3.3 WorldRemit reserves the right to modify or discontinue the service or any part of the Service without notice, at any time and from time to time. We may, in our absolute discretion, refuse any Transaction or limit the amount to be transferred, either on a per transaction basis or on an aggregate basis, and either on individual accounts or on related accounts.

  
  In order to maintain the integrity of our approval checks, we are not able to provide specific details. Please refer to our terms and conditions  for more information.

   

  If there is anything else you need from WorldRemit, please do not hesitate to contact us.

   

  Best,
  
  
  *****

  Customer Answer

  Date: 11/21/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:11/15/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to close my worldremit account. I have called their customer support phone number but that had no option for the closing account. I haven't used the account and see many complaints about this company, so I want to close my account and have my information removed.

  Business Response

  Date: 11/17/2022

  November 17, 2022.

   

  RE: Consumer complaint [********] - [*********************] 

   

  This letter is in the response to the complaint filed on November 16th of 2022 with the Better Business Bureau by *********************. This complaint was received by us on November 17th.

   

  We have researched the nature of this complaint. The customer has indicated that could not reach us and because of that he decided to raise to you, in order to get his account disabled and delete his information as well.

   

  After reviewing this with our team, we decided that we are going to action the request sent by the customer and as he informed on the email, we will notify him once this is done.

   

  In order to receive further assistance regarding this issue, we encourage the customer to contact the **********************. *************************** at https://www.worldremit.com/en or **************.

   

  Sincerely,

   

  *******************************

  Senior Compliance Analyst

  WorldRemit Corp.

   

• Initial Complaint

  Date:10/31/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well I have been using worldremit for 2 years now to make payment to friend I am working with worldremit blocked my account with no good reason i dont know any other I can use to make so please kindly help to restore my account on worldremit

  Business Response

  Date: 11/01/2022

  Hi *******,
  
  This is regarding the complaint filed on 10/31/2022 with the Better Business Bureau. This complaint was received by us on 11/01/2022.
  
  As a financially regulated company, we are required to conduct reviews and due diligence on all accounts and transactions. Your account is currently disabled as our Reviews Team is on the process of reviewing the account. In line with the ongoing review, they have requested for additional documents and information.
  
  We received the information that you have sent us and they have been securely stored in your account. To continue using our service they are in need of the following information:
  
  1. Your relationship(s) with the recipient(s) to whom you send funds:

  
  *****************************
  *************************

  
  2. The purpose of the transactions to the above mentioned recipients
  
  3. Your intended activity going forward 
  
  

  You can send us your response by sending us an email through our email address: ********************************* or you may also respond directly to the email sent to you by our Reviews Team.

  
  Once the documents/information have been received, they will be forwarded to our Reviews team and you will be notified of any updates.

  
  Should we need to call you, please confirm the best time for us to call and your best callback number.
  
  
  
  Best,
  
  

  *****

  
  

  Customer Answer

  Date: 11/01/2022

   
  Well I met ******** when I travel to africa some time ago *************************** africa traditional clothingWe I have known him for a 2 years now and I have been sending him to make this clothing to send my friends who wants in other countries and I charged only 10 percent from it so I send him his payment once cloths has been delivered Alhassan is marriage to ************************* tried sending funds to alhassan which didnt work so he gave me his wife number to send it to **** made ******** sent me his id to upload

• Initial Complaint

  Date:10/23/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** given several tries to WorldRemit trying to transfer money from my US bank account to my ********* bank, which isnt against their rules and they even have an option sending funds to self to select when choosing transfer. They kept canceling my transfers initially without explaining the reason other than saying that theyve detected suspicious activity. I guess when youre using your debit card to send money to yourself and your name is the same on your receiving end considered to be VERY suspicious for those guys So tonight i was trying to send myself $200 just to test the water again as i usually send about $2000 to my ************** and theyve cancelled transaction AGAIN and even closed my account! Needless to say, explanation was super vague again that they were concerned about legitimacy of this transfer sending money from one account to another with the SAME name on it It theyre telling me they will hold my funds up to 21 days until my bank is able to return it which is not a big deal but rather a matter of principles. Get your auto fraud detection triggered adjusted to the REAL FRAUD and not to block regular customers. Especially in this competitive industry Thank you

  Business Response

  Date: 10/24/2022

  Dear *******, 

  This is regarding the complaint filed on 10/23/2022 with the Better Business Bureau. This complaint was received by us on 10/24/2022. 
  
  I have reviewed your concern and can confirm that your attempted transactions were cancelled as our criteria for authorizing transactions were not met. 
  
  As a financially regulated company, we perform checks before we can fully authorize a transaction and after reviewing your transfer, we have discovered that the details have not meet our selection and approval criteria therefore we have suspended your account in accordance with our terms and conditions. 
  
  To uphold the integrity of our internal procedures, we are unable to disclose the specifics as it would violate our security policies.
  
  However, we sent your account to our reviews team for assessment. They determined that your account should be reactivated, but future transactions are still up for review.
  
  In order to receive further assistance regarding this issue, we encourage you to contact our *************************** at https://******************************/en/contact-us or ***************.

   

  Best,

  Lovely
  
  

  Customer Answer

  Date: 10/24/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:10/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 29th i sent money using world remit to my sister who needed medical help. Today is October 3rd and she has not recieved the money. Money has been taken out of my account. I have tried to reach out to world remit and there US number is constantly engaged. They do not have provision for me to email them. The money is no longer pending in my account. It shows posted. I need my money back. I reached out to them on ******** and was told to wait and this is 5 days later they have my money and my sister needs medical attention. I want my money back.

  Business Response

  Date: 10/04/2022

  Dear *******, 
  
  Thank you for raising a complaint through the BBB.
  
  I have looked into your concern and can confirm that your transaction initially failed since your recipient has reached their maximum limit to receive funds. We have sent you the notification from the time the transaction failed from our local partners. 
  
  We have received your cancellation and completed the refund on October 3, 2022 10:09:20 PM GMT. Funds typically take within 3 working days to reflect back to your account or subjective to your bank's process. 
  
  We apologize for the inconvenience this has caused. 

  If you have any further concerns or questions, feel free to let us know. 

  Kind regards, 

  Edlester

• Initial Complaint

  Date:09/23/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was trying to send money to a friend to help with a medical expense when worldremit cancelled my transaction and closed my account. i would like to know why it was cancelled and how i can get the $700/40000php i sent back. the transfer id was *********

  Business Response

  Date: 09/27/2022

  Dear *******, 

  Thank you for using WorldRemit.

  
  We're sorry to inform you that we've made the decision to cancel your transaction and close your account.
  
  This means that we've cancelled your payment. In the majority of cases, it should appear in your account within 2-3 working days but it can take **** days depending on your bank/card issuer. The transaction was cancelled on the same day it was created so funds were not collected. You may reach out to your bank to follow up on the funds. 
  
  There are a number of reasons we may need to close a customers account: we may have concerns over security or feel that there's been a breach of our terms and conditions. Sometimes, a customer simply has more than one account to their name.
  
  Were not legally able to tell you the exact reason for each closure, but we always aim to stay balanced, fair and safe when reviewing our transactions. Unfortunately, you can no longer use our services. 
  
  Please visit our help page for more information or refer to our Terms and Conditions. 
  
  Kind regards,
  
  Edlester

  Customer Answer

  Date: 09/27/2022

   
  Complaint: 18118947
  
  I am rejecting this response because:  i need to know what happened.  it doesnt make sense to just close my account without telling me why
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:09/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 7, 2022 my debit card was hacked and the individual used it to send wire transfer through this company WorldRemit *** illegaly , they stole $610.00 while using my debit card. On the morning 8th of September is when I notice these transaction I notify my bank to alert them of this matter, I tried to reach out to this company to alert them of the wrong doing that took place. I reported this to the *** as well. I need help retaining my money back from my bank which is MVB bank, I file a compliant with them as well.Thank You.

  Business Response

  Date: 09/15/2022

  Dear ****************,

  Thank you for contacting us and for reporting fraudulent activity.
  
  As you have indicated that you have been a victim of fraud, we recommend that you report the details to the following organisations:
  your local authorities i.e. local police;

  
  Unfortunately, fraudsters are getting increasingly sophisticated in their attempts to access your money or personal details. Frauds target people of all backgrounds, ages and income levels. There is no one group of people who are more likely to become a victim of fraud, all of us may be vulnerable to fraud at some time.
  
  Should you have any queries or require further assistance please do not hesitate to contact us.

  
  Kind Regards,
  ******

• Initial Complaint

  Date:08/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initiated a cash pick-up transfer to ******** on Friday August 12th. I was asked to present identification on that same day which was submitted. I was asked on Saturday August 13th to submit a selfie to confirm identification which I promptly submitted. From that time on the transfer has not gone through with a constant excuse of a glitch with their provider and transfers are not going through. I continued to receive emails stating corrected in 6 hours and texts with same excuse. This morning. Thursday August 18th the status changed to fail. They refuse to return my monies, they do not have a refund and refused to allow me to speak to a manager. It was implicated managers were not aware of issues and the person I spoke with refused to let me speak with anyone else. I am told to wait as this mysterious glitch is resolved. Subsequently I reached out to another firm who stated ********* cash transfers are working and can be accomplished in minutes. My $993 has been stolen, sits in limbo and will not be returned to me. This money laundering organization is poorly run and after reading one star poor reviews of this being a standard business practice the public must be made aware of their laundering scam they are operating. I have no confidence whatsoever my monies will ever be returned. My transaction ID is *********.

  Business Response

  Date: 08/23/2022

  Dear ***********,

  Thanks for taking the time to contact us and letting us know you are having this experience with us.
  We are very sorry that your transaction was delayed due to a technical issue with our local agent.

   We are very sorry for any trouble this delay has caused you. In the meantime your transaction has been cancelled and your money refunded.

  Please also refer to the email sent to you separately.

  Kind regards

  ******