Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Here is the transaction number 135477806,Case number ********, I sent an amount ***** to ****************** around 8:20am, the money was supposed to arrive in my account within ***** min but it never happens, based on the information on the app the transfer was failed, and the email stated it was delayed. I check with my bank directly and they were experiencing technical issues, long story short the bank resolve all problema on Aug 9th but no money has been direct deposit to me, I have call 5 times and they provide me the same answer within 24 hours they will check the process and will let me know via email, something that never arrives so I need to call back, I have asked to just switch my recipients bank account but Worldremit stated is not possible, now everytime I call is 24 hours and nothing happen it has been a week and I dont have my money no cancellation has been process due to their own failure, I just want to received my money or give back to me because now Im paying late pay fee on my dominican credit cards and Loan, since my account in my home country doesnt have enough money, Ive been very patience but No one will be reimbursed me extra money, nor help me out by paying my bills. Please assist. No cancellation neither has been made. This is really absurd.*******,

  Business Response

  Date: 08/17/2022

  Thanks for taking the time to contact us and letting us know you are having this experience with us.
  We are very sorry that your transaction is delayed due to a technical issue.
  We are already working on its resolution.
  Please refer to the separate email sent to you.

  Customer Answer

  Date: 08/17/2022

   
  Complaint: 17722338
  
  I am rejecting this response because: Im not in the position to wait for you to fix your technical issues for months, its been already 7 business day and nothing has been resolved, neither informed to me on how its going the transfer process, either complete my deposit to my ************** account, or return my money to my debits account which I used to pay for the transfer. Ive paid already in my country over 200 dollars fee due to my delay payments on my loan, since I didnt receive this money last week, so I just wanted to finish this transaction that only has costs me headache.
  
  Sincerely,
  
  ****************************************

  Business Response

  Date: 08/24/2022

  Dear Mr *************************************************** style="box-sizing: inherit; color: rgb(29, 28, 29); font-family: *******************, Slack-Fractions, appleLogo, sans-serif; font-size: 15px; font-variant-ligatures: common-ligatures; background-color: rgb(248, 248, 248);">Referring to your renewed complaint we wish to advise you that we have provided you with an explanation of why your transaction was delayed namely because of technical issues at our local partner. 

  We have proposed a goodwill offer, which you have accepted. You have also been informed about the cancellation of your transaction and refund time of your money on 21.8.2022 via email. On these grounds we consider this case closed.

  Kind regards

  ******

  Customer Answer

  Date: 08/31/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****************************************

• Initial Complaint

  Date:08/15/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  World Remit is a fraudulent company that remove funds from personal account without authorization $82.82 I dont have a account with this organization and never will. This is unprofessional behavior and lacks integrity on this company which needs to be shut down immediately. I am a hard working citizen and this company tapped into my account .. World remit is a SCAM ************************

  Business Response

  Date: 08/17/2022

  Thank you for contacting us. We are very sorry to hear that you have been a victim of a fraudulent activity on your bank account.
  According to our system a WorldRemit Account (WR13413006) was created in your name and the fraudulent transaction is visible there.
  Please note that we have disabled that WorldRemit account to avoid any other transactions being processed and we have also reported it to our Fraud Department.
  We also recommend you to follow the next steps:
  Contact your bank
  Obtain a new card/cancel old card
  Change all passwords (email, online banking account) for security
  We advise that you also alert your *********************** and file a complaint.
  In case you need more information you can contact our Fraud Department: ********************************
  Unfortunately, fraudsters are getting increasingly sophisticated in their attempts to access your banking and personal details.
  Fraudsters target people of all backgrounds, ages and income levels.
  There is not one group of people that is more likely to become a victim of fraud, all of us may be vulnerable to fraud at some time.

  Should you have any queries or require further assistance please do not hesitate to contact us

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent $50 to ******, Africa through World Remit on 06/13/2022 and the transaction went through but the receiver never got it and I called world remit about it and the rep said the money is stuck in their system and that they cant refund the money. The several representatives dont give out their identification number or full names and just say they are monitoring the issue. I have called them to try to recover my money of which the transaction was meant for an emergency at the time on 06/13/2022. I feel that I lost value of my money due to inflation which has grown way high over the period. I would want assistance on how to get my money back with inflation factor added to it because of the long wait. I want my money back

  Business Response

  Date: 07/28/2022

  Hi *******,
  
  Thank you for raising this complaint with us.
  
  After investigation, I could see that due to our Local Partner outage, the payment has only been made yesterday.
  As per Regulation E in the us, we have refunded the fees paid of $ 3.99
  Due to the delay of the transaction and as a valued customer, we have offered as a good will gesture to refund the $50.00 which is the full amount of the transfer.
  
  We are awaiting the customer to confirm that she accepts this solution.
  
  Kind regards.
  
  ******
  

• Initial Complaint

  Date:07/19/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was scammed. I sent money 4 times to a hacker who pretended to be my friend. World remit dont want to help and do some investigation. I am so devastated because its not a small amount of money. They are very linent on sending money. Why a hacker can use different name and money still go though. Please help. I am so depressed right now!!!! I really need my money back!! Please help!!!

  Business Response

  Date: 07/20/2022

  Dear *********************,

  Thank you for raising a complaint through the Better Business Bureau.

  We are sorry to hear about the frustrating experience you have had.

  As you have indicated that you have been a victim of a scam, we recommend that you report the details to the following organisations:
  your local authorities i.e. local police;

  Unfortunately, scammers are getting increasingly sophisticated in their attempts to access your money or personal details. Scams target people of all backgrounds, ages and income levels. There is no one group of people who are more likely to become a victim of a scam, all of us may be vulnerable to a scam at some time.

  In response to your scam notification, and as a security measure, your WorldRemit account has been disabled to prevent access and the processing of any further transactions.

  We would also like to refer to the following part of our Terms and Conditions:
  3.7    You must only use the Portal to send money, E-money or Airtime Top Up to people that you know personally, and not to pay for goods or services from third parties you do not know and trust. If you choose to pay third parties for goods and services using our Services, please note that we have no control over, and is not responsible for, the quality, safety, legality, or delivery of such goods or services, and that any such use of the Portal and our Services is entirely at your own risk.

  Please do not hesitate to contact us if you have any further questions.

  Kind Regards,
  ******
  
  
  
  

  
  

  Customer Answer

  Date: 07/20/2022

   
  Complaint: 17587418
  
  I am rejecting this response because:
  
  Sincerely,
  
  ****** *****************

  Customer Answer

  Date: 07/26/2022

  I have sent money to a scammer. And WorldRemit dont  to help me. I called them many times to no avail then one time I successfully connected to one of their customer service representative and she giving me no hope to get back my money. What I dont understand is why and how the money or remittance went through if the account name is not match from the account number especially the gcash the name and phone number doesnt match. Hacker used my friends family names but when they investigate the name designated to that phone number is different. Please help me that was hard earned money. I cant sleep and eat. I have police reports here in US and *********** but I dont know what to do anymore. Please help. 

• Initial Complaint

  Date:07/17/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 12, 2022, someone used Worldremit, an international wire transfer company, to steal $198.85 from my checking account using a wire transfer. I had never heard of this company. My bank is checking into it, but I want to find out who did this and press charges so they will not do this to anyone else.

  Business Response

  Date: 07/19/2022

  Dear ****************,

  Thank you for contacting us and for reporting fraudulent activity.
  According to our system there is a WorldRemit Account (WR13263150) where the fraudulent transaction is visible.
  As you have indicated that you have been a victim of fraud, we recommend that you report the details to the following organisations:
  your local authorities i.e. local police;
  Unfortunately, fraudsters are getting increasingly sophisticated in their attempts to access your money or personal details. Frauds target people of all backgrounds, ages and income levels. There is no one group of people who are more likely to become a victim of fraud, all of us may be vulnerable to fraud at some time.
  In response to your fraud notification, and as a security measure, the WorldRemit account has been disabled to prevent access and the processing of any further transactions.
  Should you have any queries or require further assistance please do not hesitate to contact us.

  Kind Regards,

  ******

• Initial Complaint

  Date:07/17/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent money to a Law firm ************** on 6/23/22. It should have been received by 6/28/22 to the company in Accea *****. I have contacted the company and they have not received the money in the amount of $1050.00 . World remit is demanding bank statements from a company to prove they have not received it,this is against company policy. I will be against any companies policy, it should be another way to determine where my money is now. It is now 7/17/22 and it has not been resolved. Case #********

  Business Response

  Date: 07/19/2022

  Dear **************,
  
  Thank you for raising a complaint through the Better Business Bureau.
  
  I am sorry that your issue has not been resolved yet.

  In the previous formal complaint that you have raised, we provided you with a payment receipt from our side and with a proof of payment from the local partners side. As previously mentioned, we are unfortunately unable to investigate this further unless there is proof that your recipient hasn't received the funds.

  Should you be able to obtain proof, please let us know.
  
  Kind regards,
  
  ******

  Customer Answer

  Date: 07/25/2022

   
  Complaint: 17578728
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 07/30/2022

  I can not ask a Business to send me copies of there bank account statements, it is a privacy issue. I have spoken to the Law firm already concerning this. There must be another way to determine if the money was actually received