Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received an email from WorldRemit:"Hello there,Thank you for choosing WorldRemit. Your account details Please use your email address to log in to your account and make note of your customer number below:Email login: ************************* Customer number: ********** "I never opened an account with **********************. This is obviously a fraud.All contact attempts with the company failed. No one picks up at ************* All I want is to close this account ASAP !!!!

  Business Response

  Date: 05/23/2024

  May 23, 2024
  
  Better Business Bureau
  12639 W Explorer *** *** 200
  Boise, ID *****
  
  RE: Consumer Complaint 21679609 - *****************************

  This letter is in response to the follow-up complaint filed on May 7, 2024 with the Better Business Bureau by consumer *****************************. This complaint was received by us on May 18, 2024. 

  We have researched the nature of the complaint, and the customer alleged ********************** of fraud activities and asked to delete the account created under his/her name.

  Thank you for bringing this matter to our attention. At WorldRemit, your security is our top priority, and we deeply value the trust you place in us.

  We understand your concerns about the account in question and want to assure you that we take such matters very seriously. As per your request, we have disabled and deleted the account.

  We apologise for any inconvenience this may have caused and appreciate your understanding. Your peace of mind is important to us, and we are committed to maintaining a secure and trustworthy platform for all our customers.

  If you have any further questions or need additional assistance, please don't hesitate to contact us. We are here to help.

  Thank you for your continued trust in WorldRemit. 

   

  Sincerely,
  
  ******

• Initial Complaint

  Date:04/30/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WorldRemit closed my account in 2021. Since 2022 and 2023 i have made several requests under the Privacy Act/Data Protection Act all my account transaction history. I have not received any response to date. I am unable to access the account to obtain account transaction history required under the law for Audit and compliance purpose. I have been calling their customer service (have call recordings) which would not connect to an agent unless there is an active transfer or case. I have sent numerous emails including to their Data Protection email, to which i receive automatic response advising me to go to their website "Contact Us" which then does not have any way to contact WorldRemit. Basically after being a loyal customer for 7+ years, i do not even have access to my own account transaction history. Access to my own information is protected under the law but you cannot enforce the law with WorldRemit as there is no way to contact these people. WorldRemit is in breach of multiple Privacy laws and I am asking someone to reach out to me by email releasing my personal financial information.

  Business Response

  Date: 05/22/2024

  May 22, 2024
  
  
  Better Business Bureau
  ************************ 200
  Boise, ID *****
  
  
  
  
  RE: Consumer Complaint 23716194 - Md Mhamud Un *********
  
  
  This letter is in response to the follow-up complaint filed on April 30, 2024, with the Better Business Bureau by consumer ********* Un Nabi ****. This complaint was received by us on May 22, 2024. 
  
  
  We apologize if we weren't able to respond to this complaint on the specified date, this is because we never received any notification about this complaint, this complaint was only received by us today May 22, 2024. 
  
  
  We would like to make you aware that the customer used our service from ***********. This means that the customer's contract is with our New Zealand entity. Mr. Md Mhamud Un Nabi **** is subject to the terms and conditions set in *********** and as such is not subject to the regulations set by The United States of America.  
  
  
  However, we have already contacted the customer separately to address the complaint. 
  
  
  Should the consumer have further questions regarding this matter, they may contact our *************************** at ************************************************************ **************.
  
  
  Sincerely,
  
  
  *******************
  
  
  Complaints Analyst
  
  
  WorldRemit

• Initial Complaint

  Date:04/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent a transfer on 5/27/2024 for $557.14. Usually, its available with 10 minutes and it wasnt so I canceled it. I was told I would receive a refund email confirming the Cancellation within 24 hours. I have received nothing from them and it has not been canceled or returned. They have no email address that is checked and there is no chat option. Their phone waiting is Extensively long. The money needs to be returned to me.

  Business Response

  Date: 05/22/2024

  May 22, 2024
  
  
  Better Business Bureau
  ************************ 200
  Boise, ID *****
  
  
  
  
  RE: Consumer Complaint 21643556  - *******************
  
  
  This letter is in response to the follow-up complaint filed on May 3, 2024, with the Better Business Bureau by consumer *******************. This complaint was received by us on May 22, 2024. 
  
  
  We apologize for any delay in addressing this complaint by the specified date. This is because we did not receive any notification regarding this complaint until today, May 22, 2024.
  
  
  
  We have researched the nature of this complaint. The consumer alleged their initial complaint that WorldRemit failed to successfully complete their money transfer as originally requested, or alternatively, failed to issue a full refund upon the customer's request instead of completing the transfer successfully.
  
  
  
  Due to the delay in completing the transaction, the customer contacted us and requested to cancel the transaction and get a full refund. Since WorldRemit is unable to proceed with the cancellation without confirmation from our pay-out partner in *********, we notified and contacted our partner to cancel and reject the transaction from their system. 
  
  
  Our partner responded and confirmed that the transaction had been rejected successfully from their system, WorldRemit then attempted to complete the cancellation, however, due to a technical glitch there was a delay in completing the refund. 
  
  
  The consumer's money transfer was refunded on May 13, 2024, and the refunded money transfer can take up to three working days to be returned to a consumer's available account balance, these funds should be available in the consumer's account balance no later than May 16, 2024.
  
  
  
  Kindly see the attached file for the proof of refund. 
  
  
  
  Should the consumer have further questions regarding this matter, they may contact our *************************** at ************************************************************ **************.
  
  
  Sincerely,
  
  
  *******************
  
  
  Complaints Analyst
  
  
  WorldRemit

• Initial Complaint

  Date:04/26/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sehr geehrte Damen und Herren,am 23.04.2024 habe ich aus Versehen eine berweisung fr World Remit gettigt.Verwendungszweck :********** WorldRemit *********************** AB Emphnger IBAN .DE07 2022 0800 0000 0227 Ich bitte Sie hflich um Rckerstattung meiner geleisteten Zahlung.Dieses mein Problem habe ich am 25.04.2024 Ihrem CHAT gemeldet;als Antwort bekam ich ,man sei zur Zeit sehr beansprucht man meldet sich wieder. Das wars.Fr Ihre Bemhungen und Verstndnis mchte ich mich im voraus bedanken.Mit freundlichen **********************

• Initial Complaint

  Date:04/23/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  World Remit, I sent $309USD to family overseas. They canceled my transaction then closedmy account and kept the money and I can't reach anyone on the phone. They cancelled transaction, closed account, kept money. Transaction. They answered calls and transfer numerous times. They asked my ID and the relationship between the receiver.Refund never be refunded since 1/25/2024

• Initial Complaint

  Date:04/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a transaction sending $500 to a family in ******* on world remit app on 4/9/2024. As opposed to the information on thier app which says the money gets there in minutes, I got an email sayin my transaction has been forwarded for further review. The transaction was not processed and was pending for 4 days. I then cancelled the transaction on 4/12/2024 and have since not received my refund till date. All calls to their customer service has proved abortive and I have been consistently told it would take 7 working days to receive my refund. It has now passed more than 7 working days and money has not been returned. Transaction number- ********* Case number for the cancellation- ********.

• Initial Complaint

  Date:04/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Remittance money didnt reach to my recipient bank account

• Initial Complaint

  Date:04/17/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  World Remit took 800$ out of my bank account on 2/22/24. I have no idea what this place is. They tried getting two 800$ payments but I only had enough for one! I tried disputing it with my bank but they said they can't because whatever this place is had proof that a account was set up in my name and bank Info, which is FALSE! Why would I try to send more money then what I had in my account? Why would I send all my money when I have bills to pay and kids to care for? I have never ever sent money international! Thus transaction should have been stopped immediately but some reason wasn't! I want my money back!!!

• Initial Complaint

  Date:04/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Transaction : February 22, 2024 Transaction number: ********* Transaction amount $62.10 On February 22, 2024 I sent money to ********************************* in *****************, twice the receiver account was incorrect. After I sent the money twice, the receiver told me that the account was incorrect. I contacted World Remit immediately the same day to cancel both transactions because the receiver account was wrong.I only received one refund for both cancellation transactions. WorldRemit told me I will not get the refund for the transaction number ********* in the of amount of $62.10.For this reason Im contact you to get all my refund, why they refunded only one transaction. Thank you in advanced for your help.*********************************** *************************************************************************************** Cell: ************

  Business Response

  Date: 04/16/2024

  April 16, 2024
  
  Better Business Bureau
  ************************************* 200
  *****, ** *****
  
  RE: Consumer Complaint 21567666 - Pamphile Kiwayiele
  
  This letter is in response to the complaint filed on April 12, 2024, with the Better Business Bureau by ***********************************. This complaint was received by us on April 12, 2024.
  
  We have researched the nature of the complaint. The customer has alleged that ********************** only issued one(1) refund instead of two(2), and as a result, he would like to get the full refund.
  
  We discovered that the customer initiated two transactions, one on February 17, 2024, with the reference number *********, and one on February 18, 2024, with the reference number *********. Both transactions were completed on the same day they were created, however, the customer contacted ********************** and confirmed that the funds were sent to an incorrect account as he made a mistake and entered an incorrect mobile money number of the recipient.
  
  Following the customer's confirmation, we requested a reversal with our local partner and informed the customer that reversals are a lengthy procedure and are not guaranteed.
  
  Our local partner successfully recovered the funds for transaction *********, which we canceled and reimbursed to the customer on March 1, 2024. However, no funds were recovered for transaction *********, as the funds were already utilized. We informed the customer about the new update and educated WorldRemit's terms and conditions that we are not accountable for the loss because he authorized the transaction, and WorldRemit was merely processing it.
  
  In addition, on February 23, 2024, the customer initiated another transaction with the reference number *********, but this time he entered a different mobile money number, which we believe is already correct. There have been no interactions from the customer asking for a refund for this specific transaction.
  
  Thank you and please let us know if you have any further questions.
  
  Sincerely,
  
  Lizter

  Customer Answer

  Date: 04/16/2024

  To : BBB,

  Just to let you know what the WorldRemit agent says is not true. I requested my refund many times, they said nothing they can do to get my money back.

  I attached two emails from WorldRemit they sent me about my refund.

  I Just want my money back.

  Sincerely,

  Pamphile Kiwayiele

• Initial Complaint

  Date:04/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 30 ***** , I found my ******** Statement there was unauthorized charge of $ 2060 on my WORLDREMIT was sent to an individual i do not know this person TOMBA MBOTA mobile money transaction *********. via Vodacom Mpesa to foreign country ********. I have spoken to 5 or 6 different WORLDREMIT agent since January 30th 2024 and was issued case number ******** by **** after 38 minutes waiting on the phone .but there was never any solution. I was also given different case number for the same subject.WORLDREMIT sent me emails saying WORLDREMIT CLOSING THE **** BECAUSE DONOT HEAR FROM ME....which is A LIE .When I try to reply to WORLDREMIT email it would say it doesn't accept REPLY.I contacted my bank in the *** where WORLDREMIT TAKEN MY MONEY ,, my bank advised to replaced my Bank Card or WORLDREMIT will keep drained my bank account.I called ****************** again on April 2***** spoke with WORLDREMIT employee name ********** and was given a new another **** NUMBER ******** for the same case . I asked WORLDREMIT to provide me the DETAIL OF THE RECIPIENT and PROVE OF RECIEPT FROM WORLDREMIT partner VODACOM M PESA in ******** in form of RECEPIENT MPESA STATEMENT FOR THE ***** OF JANUARY and FEBRUARY ****************************** foreign country ******** .but I NEVER RECIEVED ANY RECIEPT FROM WORLDREMIT and association MPESA till today. My ******** could not do much TO OBTAIN MPESA RECIEPT OR REFUND of this fraud UNAUTHORIZED TRANSACTION because they are the 3rd party .NEVER GIVE YOUR BANKCARD TO WORLDREMIT !!!NEVER AGAIN

  Business Response

  Date: 04/11/2024

  April 11, 2024
  
  Better Business Bureau
  ************************************************
  *****, ID *****
  
  RE: Consumer Complaint 21553630 - *******************
  
  This letter is in response to the complaint filed on April 10, 2024, with the Better Business Bureau by *******************. This complaint was received by us on April 10, 2024.
  
  We have researched the nature of the complaint. The customer has alleged that he received an unauthorized charge on her WorldRemit account, and the funds were sent to an individual that he didn't know under the name of ***********.
  
  We learned that a transaction was initiated on the customer's account on January 30, 2024, selected a mobile money service going to ********, and were given reference number *********. The aforementioned transaction was completed the same day it was created since mobile money transfers are instant transfers.
  
  Upon further investigation, the customer contacted ********************** on February 18, 2024, via chat support and stated that he was scammed. After receiving this information we then advised the customer of **********************'s terms of service which we are not liable for the loss since WorldRemit was merely processing the transaction he initiated and that the transaction was authorized by him.
  
  Meanwhile, the customer has now provided new information stating that this payment or charge was unauthorized which we find confusing as this is not his statement initially, and has requested to be refunded in full. If this is the case, we highly recommend that the customer contact their bank and report this fraudulent charge as his bank has procedures in place for unauthorized charges.
  
  In the event that the customer has further questions concerning fraudulent transactions or charges, he can also contact our Fraud team directly at ********************************.
  
  Thank you and please let us know if you have any further questions.
  
  Sincerely,
  
  Lizter

  Customer Answer

  Date: 04/11/2024

  WORLDREMIT  FRAUD DEPARTMENT  NEVER responded   to these  UNAUTHORIZED   or  PRETENDED  did not know  of  AFTER ALL THOSE HALF DOZEN and MORE CALL I was attempted  to resolved  the issues.    WORLDREMIT  people  that answered  my call said  they CONTACTED the WORLDREMIT FRAUD DEPARTMENT  its OBVIOUS this IS A FRAUD. on reply to BBB  its said I needs to contact FRAUD DEPARTMENT  ???. again  ??

  My  request  to WORLDREMIT  to aquire RECIPIENT  DELIVERY ADDRESS   WAS NEVER  delivered. TO PROVIDE LOCAL TANZANIA POLICE  to help  recover the 2060   from TOMBA MBOTA . The WORLDREMIT  people  on the phone said they will  deliver the VODACOM MPESA RECIEPT  but NEVER WAS sent to me.

  The WORLDREMIT   receipts ARE NOT FINAL DELIVERY RECIEPT.. it  is a cloud  than can be generated  by WORLDREMIT. or FAKE RECIEPT 

  The M-PESA  VODACOM  is the  DELIVERY  RECIEPT...that I requested  from WORLDREMIT  that never DELIVERED .

  WORLDREMIT  REFUSAL  to SEND THE OFFICIAL  RECIEPT  from THEIR DELIVERY PARTNER THE VODACOM  MPESA is SUSPICIOUS ATTEMPT of WORLDREMIT  to hide from this UNAUTHORIZED  TRANSACTIONS. 

  I share this to those  WORLDREMIT  users  to AVOID WORLDREMIT SCAMS. 

  It's possible WORLDREMIT  has UNSAFE IT or  APPS  failure  to enable Malware or HACKERS to  go to WORLDREMIT  Web site 

   

   

   

   

   

   

   

   

  Customer Answer

  Date: 04/12/2024

   
  Complaint: 21553630
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 04/13/2024

  Additional  information, 

  This a screenshot example  of VODACOM MPESA STATEMENT  I have been REQUESTING  FROM WORLDREMIT  delivery  partner  in ********.. My Bank in *** IS NOT business partner  with VODACOM  M-PESA in ********. They are the 3rd party that WORLDREMIT chose to do business  to deliver the fund  in *********

  This MPESA  STATEMENT  of TOMBA MBOTA  only WORLDREMIT and partner VODACOM  MPESA has access  to deliver the goods or money to RECIPIENT TOMBA MBOTA...

  My self I DON'T know who this PERSON TOMBA MBOTA  is .

  SOMEHOW  WORLDREMIT CREATED  WORLDREMIT  OWN  STATEMENT. BUT  WORLDREMIT  DID NOT EVER  SEND  THE FINAL RECIEPT...

  This RECIEPT  IS THE VODACOM MPESA STATEMENT  OF RECIPIENT TOMBA MBOTA for the ***** OF January  and February 2024 AM REQUESTING  THIS PROVE OF DELIVERY  from WORLDREMIT  and VODACOM M PESA will have RECIPIENT ACCOUNT NUMBER to be able for RECIPIENT TO COLLECT the UNAUTHORIZED TRANSACTION.

  .WORLDREMIT  INSIDERS  or employee s COULD  SCAMMED MY ACCOUNT  by generating and pulling  money from my bank account ..because THERE IS NO PROVE DELIVERY OF 2060 $  WAS RECIEVED  BY RECIPIENT  M-PESA  VODACOM  without VODDACOM MPESA  STATEMENT  OF this person TOMBA MBOTA .

  Iam again REQUESTING  WORLDREMIT  TO SEND ME  TOMBA MBOTA VODACOM MPESA  STATEMENT  as PROVE OF RECIEPT  . or REFUND  

   

  .

   

   

  Customer Answer

  Date: 04/13/2024

  Additional  information, 

  This a screenshot example  of VODACOM MPESA STATEMENT  I have been REQUESTING  FROM WORLDREMIT  delivery  partner  in ********.. My Bank in *** IS NOT business partner  with VODACOM  M-PESA in ********. They are the 3rd party that WORLDREMIT chose to do business  to deliver the fund  in *********

  This MPESA  STATEMENT  of TOMBA MBOTA  only WORLDREMIT and partner VODACOM  MPESA has access  to deliver the goods or money to RECIPIENT TOMBA MBOTA...

  My self I DON'T know who this PERSON TOMBA MBOTA  is .

  SOMEHOW  WORLDREMIT CREATED  WORLDREMIT  OWN  STATEMENT. BUT  WORLDREMIT  DID NOT EVER  SEND  THE FINAL RECIEPT...

  This RECIEPT  IS THE VODACOM MPESA STATEMENT  OF RECIPIENT TOMBA MBOTA for the ***** OF January  and February 2024 AM REQUESTING  THIS PROVE OF DELIVERY  from WORLDREMIT  and VODACOM M PESA will have RECIPIENT ACCOUNT NUMBER to be able for RECIPIENT TO COLLECT the UNAUTHORIZED TRANSACTION.

  .WORLDREMIT  INSIDERS  or employee s COULD  SCAMMED MY ACCOUNT  by generating and pulling  money from my bank account ..because THERE IS NO PROVE DELIVERY OF 2060 $  WAS RECIEVED  BY RECIPIENT  M-PESA  VODACOM  without VODDACOM MPESA  STATEMENT  OF this person TOMBA MBOTA .

  Iam again REQUESTING  WORLDREMIT  TO SEND ME  TOMBA MBOTA VODACOM MPESA  STATEMENT  as PROVE OF RECIEPT  . or REFUND  

   

  .

   

   

  Business Response

  Date: 04/23/2024

  April 23, 2024
  
  Better Business Bureau
  ********************************************
  *****, ID *****
  
  RE: Consumer Complaint ******** - *******************
  
  This letter is in response to the additional request for information on April 18, 2024. 
  
  Our local partner confirmed that the transaction ********* going to Mhhhh Tomba Mbota in ******** was successful and has provided a reference number as evidence that the funds were sent to the intended mobile money number.
  
  Mpesa Receipt Number: BCQ3CN14X7X
  
  Please note that WorldRemit is unable and is not liable to provide Mr/Ms. *****************'s ***** statement as we are not a network provider and don't have access to this information. Only the account owner has the authority to request this type of document from their network provider.
  
  Kind regards,
  
  Lizter

  Customer Answer

  Date: 04/24/2024

   
  Complaint: 21553630
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 04/24/2024

  I AM STILL AWAITING for information of LOCATON AND BRANCH  of where Tomba Mbota Withdraw  the Fund 2060$

  PLEASE PROVIDE PROOF SCREENSHOT  OF WORLD REMIT sending partner MPESA  RECIEPT  .

  It's WORLDREMIT  responsibility  and  partner VODACOM MPESA  to deliver  recepient  information  , as I DO NOT KNOW WHO THE  SCAMMMER IS ..Whether WORLDREMIT  FRAUDULENTLY  created  the ***** and REFUSE to deliver PROOFS