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Business Profile

Money Orders

The Western Union Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Money Orders.

Complaints

This profile includes complaints for The Western Union Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 954 total complaints in the last 3 years.
    • 402 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/20/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Original money order# ***.759.47828 purchased-09/27/2024 Trace money order #***.676.80632 Purchased 10.30.24 I am filing a formal complaint against Western Union Headquarters regarding an unresolved money order tracing issue that has been ongoing for several months.On September 27, 2024, I purchased a money order in the amount of $742.50 to pay my father, ******** *********, rent. When the money order was not received or processed as expected, I was informed that I needed to purchase a separate $15.00 money order to initiate a trace. I completed this step on October 30, 2024.Since then, I have made numerous calls to Western Unions tracing department with no success in obtaining any updates or resolution. On February 3, 2025, I contacted Western Union Headquarters in ********, where I was assured my issue would be addressed. However, I have yet to receive any further updates or resolution.This prolonged delay is unacceptable and has caused unnecessary stress and inconvenience. I am requesting immediate action from Western Union to provide an update on the status of the traced money order and to resolve this matter promptly.I appreciate your assistance in ensuring that Western Union fulfills its obligation and provides the service I paid for. Please let me know the next steps to escalate the issue. Thank you !

      Customer Answer

      Date: 02/24/2025

      The business responded to me and the issue has been resolved . Thank you!

    • Initial Complaint

      Date:02/20/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I sent money to ***** and the recipient never received the money. I have called the 800 number over 30 times and give me the run around about the money being traced. I never get a resolution. I ask for documentation and they refuse. They always say its been escalated. I asked for my money back and they refuse. Western union kept my money period.MTCN **********

      Business Response

      Date: 02/24/2025

      Reference number: *********


      Hi ******,

      Please note that the beneficiary's bank rejected the deposit as per their own internal compliance reasons, the funds will be made available back to your payment method in approximately 5-7 business days since 2/24/2025 (date in which the refund was processed)

      You will be receiving a letter in the mail via **** regular mail in about ***** business days giving faith of this transaction not being deposited due to reasons external to Western Union.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.

      Max C

      Please read our Privacy Statement to find out how we process your personal data.

      Customer Answer

      Date: 02/24/2025

       
      Complaint: 22965606

      I am rejecting this response because:
      I was not compensated and never heard from max. He never called me. I never even received an apology. Everyone over 30 people were rude and gave me and the sender misinformation. Horrible customer service 
      Sincerely,

      ****** *******

      Business Response

      Date: 03/08/2025

      Reference # *********

      Hi ******,

      As per our conversation ,thank you for bringing your concerns to our attention again. We take customer feedback very seriously and want to assure you that we are taking the necessary steps to address the service you received from our customer service team. Our goal is to ensure that every interaction meets the highest standards of professionalism and support.

      Additionally, we would appreciate it if you could share the letters you have received with us so we can investigate and take the necessary actions. 

      Please know that we are committed to ensuring a positive experience for you.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.


      Max C
      Executive Resolutions Team

      Business Response

      Date: 03/08/2025

      Reference # *********

      Hi ******,

      As per our conversation ,thank you for bringing your concerns to our attention again. We take customer feedback very seriously and want to assure you that we are taking the necessary steps to address the service you received from our customer service team. Our goal is to ensure that every interaction meets the highest standards of professionalism and support.

      Additionally, we would appreciate it if you could share the letters you have received with us so we can investigate and take the necessary actions. 

      Please know that we are committed to ensuring a positive experience for you.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.


      Max C
      Executive Resolutions Team

      Customer Answer

      Date: 03/08/2025

       
      Complaint: 22965606

      I am rejecting this response because:
      I have not been compensated and max did call me only to make me more upset and to apologize for the over 30 calls that were negligent. I advised him I received a letter in the mail with 5 other people private information. Thats a security breach. He again apologized for the negligence. Waiting for western union to compensate or it will be further escalated to legal.
      Sincerely,

      ****** *******

    • Initial Complaint

      Date:02/19/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a $50 money order which I purchased on November 4th, 2023 and not cashed by my grandson. According to the information on the back of the money order, if it is not used within 1 year of purchase date, a service charge of $1.50 per month is deducted from the original amount. On December 9th, 2024 I called the company and spoke w/ ******* who told me that the current balance was about $30 because fees were being deducted as of June 2024. She could not tell me why the funds were being deducted in June 2024 when the item was not yet a year old so she gave me case #********* and was told that a supervisor would be in contact with me within 48hrs. No one called/e-mailed so on December 13th I called, spoke with Aira, gave her the case number and was told that I could request a refund and it would be for the full original amount. When the refund was received, a service charge of $19.50 was deducted from the original amount. After several attempts in trying to get through with the company, I was able to get through to ****** in the fraud department on January 10th, 2025, who then transferred me to Irish at *************; again I was told that this was being escalated to a supervisor and to expect a response within 48hrs. Again, after not hearing from anyone, I called again on January 17th, 2025 and spoke with ******** in the ************ who then transferred me to Jordy who told me that my inquiry was being re-escalated to "urgency", who then gave me a new case #********* and told me that within 48hrs I would be contacted via e-mail. On February 7th, 2025, I informed them via e-mail that I would be contacting the BBB. Please note that I have not yet cashed the $30.50 refund check.

      Business Response

      Date: 02/20/2025

      Reference number:317698256
       
      Hi *****,

      We appreciate your patience while we looked into the details of your case. Im one of the Executive Resolutions team experts at Western Union who reviewed your claim submitted via the Better Business Bureau (BBB). Based on the information available to us, youre filing a claim on behalf of ****** *******.

      As mentioned in our call, unfortunately, since youre not the original sender of the money transfer, we cant move forward with your case. If ****** wants us to communicate with you on their behalf, please ask them to complete the authorization form that we sent to you separately, per privacy measures, identifying you as the person Western Union can communicate with. Keep in mind that any written authorization signed by needs to be notarized by a Notary Public.

      You can send the written and notarized form directly to us at ********************************************************************************************************************************** or reply to this email. Once we receive it, we'll send you the requested information and a resolution to your case.

      At Western Union, we take every matter seriously to improve your experience with our services.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number 317698256 to connect with me directly.

      Thanks for being a valued Western Union customer.

      Sincerely,
      ****** *.

       
      Please read our Privacy Statement to find out how we process your personal data.

      Customer Answer

      Date: 02/25/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ****** *******

    • Initial Complaint

      Date:02/19/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In September 2024 I purchased a western union **** money order from a Stop and Shop in ***********. Days later my wife accidentally threw away the envelope containing the money order and attached receipts. I was however able to get stop and shop to reprint the store receipt stating I purchased a $600 money order. I called ** and they prompted me to fill out the MONEY ORDER RESEARCH REQUEST form. This is the form to fill out when you do not have the numbers on the money order or attached perforated receipt. From what I was told they do an investigation where they reach out to the store you purchased it from to see if they can confirm you purchased it. It is a paper form that needs to be printed, filled out and notarized and sent in to their address with a $15 check for the fee. I mailed it September 12th 2024. Their form states a 6-8 week processing time.Around the 6 week **** I called ** customer service asking for an update. They ask for money order numbers but because my wife threw it away I did not have any. They asked for my email. They had no results. They instructed me to try again in one weeks time. I called back a week later and same response. They told me to call again. I repeated this process every week for two months. Finally in December I demanded answers. Unbelievably, there is no way to track incoming research request forms. The told me to go to my bank to see if the check included with the form was cashed. Baffled by that they escalated my case. They said Id be contacted within 72 hours by a manager for assistance. Never happened. I called back. After the 72 hours and was still met with no helpful information. I was escalated THREE times from December to now February and never was contacted. Nobody can seem to find my case or even help me at all. I have told them in the dozens of times Ive called that I am still $600 behind on rent. It has been TWENTY ONE wks for something that clearly states 6-8 weeks. Please help

      Business Response

      Date: 02/21/2025

      Reference number: 317702276
       
      Hi ****,

      We appreciate your business and are truly sorry for the experience you had while using our services. Im one of the Executive Resolutions team experts at Western Union who is handling the claim you submitted through the Better Business Bureau (BBB) on 2/19/2025. In your claim, you mentioned that you previously purchased a money order which was lost. As a result, you submitted a money order research request, including the processing fees, but havent received a refund.

      Our records show that the following money order was reported as lost:
       
      Money order number: Money order amount:

       XXXXX871312  ****** USD

      Please be advised that Western Union processed a full refund on 2/21/2025 in the amount of ****** USD with the tracking number (MTCN) XXX-XXX-9260. Your refund is available for pickup at any Western Union agent location in **, **************

      Please be informed that due to the security reasons the refund details were sent to the email address provided in your request.

      Please make sure that you have a valid government-issued ID when collecting your money transfer. If you cannot claim this refund within 30 days from the date it was issued, you will need to contact us at the number referenced below to get a new MTCN.

      At Western Union, we take every matter seriously to improve your experience with our services.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at (+1) ************ (international call charges may apply), providing your reference number 317702276 to connect with me directly.

      Thanks for being a valued Western Union customer.

      Julija R.

      Executive Resolutions Team
       
      Please read our Privacy Statement to find out how we process your personal data.

    • Initial Complaint

      Date:02/18/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife had money sent to her from her bank in ***** to her in the *** b western Union. $4,000. She has tried for 10 months plus to retrieve this transaction we have worked with every level of western Union the no results. Now they say they are going to give it away to someone else. This is outrageous we have tried so hard to work with them to get this transaction done. I am ******* ****** her husband she is Chinese and doesnt speck English well The account number has been changed many times to try to get the money out this if the first number of the transaction The tracking number below is the latest number used

      Business Response

      Date: 02/21/2025

      Western Union - Reference number: 317700144

      Hello ******* ****** and **** ***,

      Thank you for reaching out. We appreciate your business and are truly sorry for the experience you and your wife had while using our services.

      Im one of the Executive Resolutions team experts at Western Union who is handling the claim you submitted through the Better Business Bureau (BBB) on your wifes behalf on 18-Feb-2025. In your claim, you mentioned that your wife, **** ***, sent a transaction from her bank account in ***** to her bank account in the *** in the amount of ******* USD. She has been trying over ten (10) months to retrieve the funds and is now being told that the funds will be given away to someone else. The latest tracking number is ************.

      We greatly appreciate your time to speak with us to provide the details of your concerns.

      Kindly note that the resolution has been provided to you under a separate cover.

      If you have any further questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.

      Thank you for being a valued Western Union customer.

      Ako T


      Please read our Privacy Statement to find out how we process your personal data.

      Customer Answer

      Date: 02/24/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** ***

    • Initial Complaint

      Date:02/18/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a western union money order for $468 on July 22. I was told that the merchant did not receive the money. In November, I sent in a request to Western Union, along with the $15, in order to have the records of the order. I have called the following dates. 1-10, 1-20, 1-22, 1-28, 2-7, 2-13, and 2-17.They have told me they mailed the information. I have told them I did not receive it. On 2-13, I was told the money order was not cashed and that they would be contacting me to refund me the money.Each time I have called, I have been told I would have a response within ***** hours. I have never received any kind of response.Yesterday, a supervisor set up an appointment with me to call at 2:30. I confirmed time zones with the woman on the phone. I got a call two hours late that I was unavailable to answer.I have taken hits on my credit reports for months. I've been calling them for weeks and still have nothing

      Business Response

      Date: 02/23/2025

      Reference number: *********

      Hi Honour,

      We hope you are doing great.

      As per our conversation, we want to help you with your claim, let me know if there is anything that we can do to assist you with this inconvenient.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.


      Max C

      Please read our Privacy Statement to find out how we process your personal data.

      Customer Answer

      Date: 03/05/2025

      Hi!   Western Union was prompt in taking care of this after the complaint was made.

      Thanks for the assistance!

    • Initial Complaint

      Date:02/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've called so many times regarding my refund. I did a money transfer on January 16 of around $900. I cancelled it the next day due to an error amount. I was told to get a refund in up to 7 days and did not. I've called over 10 times and I'm always told ***** hours with no luck. It's been a horrible experience.

      Business Response

      Date: 02/26/2025

      Reference number: 317437222
       
      Hi *****,

      We sincerely apologize for the inconvenience and frustration caused by this situation.

      Our records show that on 1/16/2025 at 14:09:20 Eastern Standard Time, you started a money transfer with MTCN 140-296-1944 to ******** ***** totaling 910.00 USD.

      As you were advised previously your money transfer refund was delayed while we needed to verify your receiver's additional information. 

      Weve fully refunded your money transfer and fees to your bank account, totaling ****** USD on 2/24/2025. Please know that it may take up to 7 business days to show in your account, depending on your bank. Sometimes, it could take longer because of the bank's cut-off time policy, non-operational hours such as weekends or holidays, or compliance-related matters. If you dont receive the refund within this period, please reach out to us directly at the phone number or email address provided below, and well be happy to help.

      We hope youll give us a second chance to win back your trust. To help make things right, we want to offer you a promotional code for a zero-fee money transfer.

      Promo code:                           Expiration date: 12/31/2025

      XXX-10700XXX
      XXX-10700XXX
      XXX-10700XXX 

      The promotional code must be entered exactly as displayed, dash included. It can be used for digital, retail, and telephone money transfers, as long as the services are available in the country youre sending the money from. If you want to use the code at one of our agent locations, please inform the agent that you have a promotional code before your money transfer is started, as it cannot be applied after the transfer has been completed.

      Please be advised that due to the security reasons separate email was sent with the full promo codes numbers to the email indicated in the initial request.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at (+1) ************ (international call charges may apply), providing your reference number 317437222 to connect with me directly.

      Thanks for being a valued Western Union customer.

      Julija R.
      Executive Resolutions Team

    • Initial Complaint

      Date:02/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 4 Western Union money orders from Publix Mt Zion store No. 461; 3 for $500 and 1 for $100; totaling $1600 to pay for services at my home. When the company completed the services I paid them with the $1600 in money orders. Two of the money orders were honored at a Western Union at ******* but the other two totaling $1000 were rejected without reason. After several attempts to cash the money orders the company that rendered the services returned the two $500 money orders to me which total $1000. I called Western Union and Publix but to no avail; in doing so I discovered several conflicting policies of Western Union. Western Union websites states that refunds for Western Union money orders can be received at the issuers site. The issuer, Publix Store Manager stated that Western Union policy to the store is to not give refunds. On the Western Union website they charge $15 for money orders $100 or above. In my case that would be $30 and the refund would not be honored for another 5 business days. I should not have to pay Western Union anymore for this type of inconvenience. Therefore, I am requesting help from the BBB to ask or demand that Western Union refunds me $1000 without any additional fee so that I can pay the company that has already rendered services at my home.

      Business Response

      Date: 02/19/2025

      Reference number:317248387
       

      Hi ******,

      Thank you for reaching out. We appreciate your business and are truly sorry for the experience you had while using our services.

      Im one of the Executive Resolutions team experts at Western Union who is handling your claim from 02/17/2025 regarding your two rejected Money Orders.

      As mentioned in our call, please note that weve sent a total amount of ******* USD your way on 02/19/2025. To pick up your funds, please visit any Western Union agent location in **/** with the tracking number (MTCNs) below and a valid government-issued ID. If you cant pick up these funds within 30 days from the date this service concession was issued, please contact us at the number below, and well give you a new MTCN.
      Sender: Western Union Customer Care
      Receiver: ****** ******
      MTCNs:
      MTCN 930-162-7873 | ****** USD
      MTCN 930-162-7947 | ****** USD

      At Western Union, we take every matter seriously to improve your experience with our services.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number 317248387 to connect with me directly.

      Thanks for being a valued Western Union customer.
      Sincerely,

      ****** *.
      Executive Resolutions Team
       
      Please read our Privacy Statement to find out how we process your personal data.

    • Initial Complaint

      Date:02/15/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to ******* on February 8 to make a payment on my spectrum mobile bill and the payment was never paid to spectrum I went back to ******* at the ********* in **********, ******* at ***************************************** and they told me that the money was sitting there they can see it, and it was saying in their system that there was no transaction found Also we called Western Union several times to see why they were not releasing my money and they told me that they were waiting on spectrum to contact them about the payment but when I spoke to spectrum today on February 15, it was confirmed through them that the payment was never received and they asked me to go back to ******* and ask for my money back so I could pay my mobile bill. I called Western Union, the manager at ******* call spectrum and Western Union and spoke to them about me getting my refund. Western Union will not release my money from *******. It says that in ******* system it is also flagging that the customer should call ***************************************** at the number ************ about any concerns so I called them and they are still saying that the case was under investigation and they gave me a case number. The case number is ********* I myself and the manager at ******* has spoken to them several times and they are not releasing my money. on Monday, February 10. They told me to wait 72 hours which would be today February 15 and when I went there, they are giving me the run around and they still wont release my money. therefore I need a refund. I need to get my money back because the payment has not been received by spectrum but Western Union is saying they are waiting on spectrum to contact them where spectrum is not going to contact them because they dont do that so Ive been given the runaround and I need my money back from Western Unionto pay my bill.

      Business Response

      Date: 02/23/2025

      Hi ****** ******** ******,

      Thank you for reaching out. We appreciate your business and are truly sorry for the experience you had while using our services.

      We thank you for your patience.

      Please note that we have received confirmation that the refund has been processed under new MTCN shared via email

      This new MTCN is currently available for collection at a Western Union location in **/***

      If you cant pick up these funds within 30 days from the date this service concession was issued, please contact us at the number below, and well give you a new MTCN.

      Sender: Western Union Customer Care
      Receiver: ****** ******** ******


      At Western Union, we take every matter seriously to improve your experience with our services.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.



      Sincerely,
       
      ******* C
      Executive Resolutions Team

    • Initial Complaint

      Date:02/13/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June ******* I purchase theee money order from Food Lions Grocery Store. Located in *******, SC on ****************. ******************************************** Two of the money order was in the amount of $500.00 and the other one was for $30.00 which total $1.030.00 which was made out to my landlord LLC company. The name is ****************************. Two of the money order went through at ************** which was one for $500.00 and one for $30.00 the other one for $500.00 was reject by the bank. My landlord inform me about what happen. So I went back to ********** to inquire about the money order. I was told that I had to get in touch with Westwrn Union and I been going through this for eight whole month trying to solve this matter. And all they keep do is giving me the run around. I was told to send $15.00 with the original receipt to track it. That what o have done. They sent me somebody else Mo wy order that have nothing to do with the money order that what in question. The money order that is I. Question is money order# *********** for $500.00 the money order that they track and sent back to me was money order # *********** which have nothing to do with the money order that is in question is *********** two separate mkney order. They told me that they will send me an email where I can go to western union and pick up the cash money. Until this date 2/13/2025. All I have been get is the run around and nothing but lies. The case number that they gave me was *********. They telling me that the cae have been close and solve wihichh is not true. They sent me an email on 1/16/2025 they sent me the same image of the image that they mail to me about money order number ***********. Which have nothing to do with the money order that is in question. I have attached all my document and email to this email.

      Business Response

      Date: 02/19/2025



      Reference number: *********
       
      Hi *********,

      We appreciate your business and are truly sorry for the experience you had with your money order.

      Im one of the Executive Resolutions team experts at Western Union who reviewed your claim from 2/14/2025 where you mentioned that you purchased 1 money order and submitted a money order research / trace request but havent received a response.

      Our records show that there was one money order in question that was presented for payment and cashed, therefore it is not eligible for a refund. The following money order was investigated by Western Union:
       
      Money order number: Amount:
      19-646455141 $500.00 (USD)

      We have attached a copy of the cashed money order for your reference.

      After reviewing the Copies of the Cashed Money Orders with your intended payee in case there is no alteration on the Money Orders, please proceed with having them complete one form for each Money Order on the attached document named Intended Payee Forgery (The form DOES NOT need to be notarized) along with the 2nd page of this document which is a form called Acceptance for forgery process. Please note that is one form per money order.

      If after reviewing the Copies of the Cashed Money Orders, you consider them to show any alteration on them, please proceed completing the form on the attached document named Purchaser s Affidavit and Acceptance for Forgery Process. (The form DOES NOT need to be notarized and please **** only the statements # 1 and # 3 no matter what the specific circumstances of your scenario are, please only mark #1 and #3) (See image attached for your reference). Please note that is one form per money order.

      Once youve sent back the completed forgery affidavit and acceptance letter, along with any relevant documents such as police report or a copy of the unaltered money order (if available), we will forward your claim to the Western Union ******************* The Western Union ****************** will then coordinate with the ********************* (****).

      At the time of presentation, the **** must check that the money order has not been tampered with or altered and that all signatures are authentic and original. Western Union does not guarantee that the payment will be recovered from the ****.

      Western Union will act on your behalf to collect the funds from the ****. The **** will make the final determination after conducting their internal investigation

      Please allow 30 days from the date you return the Forgery affidavit(s) before making any inquiries. The average time to resolve a forgery claim is ***** business days from the date that the documentation is accepted and approved. Unfortunately, Western Union is unable to expedite this process as it is entirely conducted by the ****.

      If you have any questions or concerns, please email us at ********************************************************************************************************************************** or call our corporate headquarters at ***************** (international call charges may apply), providing your reference number ********* to connect with me directly.

      Thanks for being a valued Western Union customer.

      ****** E

       
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