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Business Profile

Natural Gas Companies

nTherm, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Natural Gas Companies.

Complaints

Customer Complaints Summary

  • 197 total complaints in the last 3 years.
  • 42 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/09/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    nTherm is a complete pain. They have been bugging us for over 2 years now to switch gas providers. We have told them NO multiple times and they keep calling. I will not answer their calls and they call back to back. They will leave a message saying I MUST call them as soon as I get their message. 8 months ago I got pretty nasty with them and told them to take me off their call list, she said they would and yet here we are still getting MULTIPLE calls from them. They use different phone numbers too so you don't recognize the number calling. Big scammers, leave us alone.

    Business Response

    Date: 07/10/2025

    Hello. We regret to hear about your experience and want to help. What youve described doesnt align with out companys best practices and we would like to look into. Unfortunately, the phone number youve provided is not a complete phone number. Will you please reach out to our customer service team and request to be placed on our do not call list? This should eliminate the calls moving forward. Our customer service team rarely experiences any hold times so you should be able to reach someone quickly and easily. We are here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************.We hope this helps. Thank you for your feedback. -**** *.

    Customer Answer

    Date: 07/14/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I called nTherm at 9:01 am ET on 7/14/2025 and talked with *******.  He was going to add our numbers ************** and ************** to their Do Not Call list and should fully take effect in 10 business days.  He was also going to do a search for any other numbers associated with ******************** and add those if any should appear.  He told me to call him back if we had any more issues.

    Sincerely,

    **** ****

  • Initial Complaint

    Date:07/07/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    nTherm has called our Non-Profit 10 times in the last 8 minutes and are refusing to stop. They did this last week too. This feels like harassment at this point.

    Business Response

    Date: 07/08/2025

    Hello. We regret to hear about your experience and want to help. What youve described doesnt align with our companys best practices and is being looked into. In the meantime, we have added the phone number youve provided to our companys do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you have any other concerns, please reach out to our customer service team. Our customer service team rarely experiences any hold times so you should be able to reach someone quickly and easily. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************.We hope this helps. Thank you for your feedback. -**** *.

  • Initial Complaint

    Date:07/02/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This business continues to call me even though *** looked it up and I do not receive electricity thru them. Today was the last straw. I am a dairy farmer and was up early so I laid down for a small nap, putting my phone on do not disturb. Because emergencies happen and I need to be reachable, my phone will ring if the person calls back a 2nd time within 5 minutes. The woman from N therm did that. When I asked her about it, she scoffed that when she turns on do not disturb she never gets phone calls. I was pretty annoyed that she basically mansplained how to use it appropriately and I said exactly my reason, and that because they've called before I check my price per kwh each bill (especially because ive been scammed by electricity providers before) and to please never contact me again. Their tactics are awful and I wish we could go back to 1 electric provider so at least I wouldn't have to screen all my calls!

    Business Response

    Date: 07/02/2025

    Hello. We regret to hear about your experience and want to help.
    We have added the phone number you’ve provided to our company’s do not call
    list. This should eliminate the calls moving forward. Please allow 72 hours for
    this change to take effect. If you have any other concerns, or phone numbers we
    may be dialing, please reach out to our customer service team. Our customer
    service team rarely experiences any hold times so you should be able to reach
    someone quickly and easily. Our customer service team is here for you Mon-Thur
    8:30-5:00 and Fri 9:00-4:30 EST. They are available at 888.865.3402. We hope
    this helps. Thank you for your feedback. -Nick S.

    Customer Answer

    Date: 07/02/2025

     

    Complaint: 23548084



    I am rejecting this response because: this is the same form letter response they give everyone.  They need to change their ways of doing business. They are absolutely vile in their lies and manipulation of the truth. Don't piss off a dairy farmer who is low on sleep. 



    Sincerely,



    Amy Brickner

  • Initial Complaint

    Date:06/27/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ntherm LLC has been one of the most aggressively persistent companies Ive ever dealt with. Ive declined their energy services repeatedly, well over 20 times, and yet they continue to call, often from rotating numbers to get around blocks and disrupting our office operations. Each time, I clearly state Im not interested, and each time, my request is ignored. This isnt marketing, its harassment. Some representatives have even become rude when asked to stop contacting the office line. This kind of behavior is not just frustrating, its disrespectful and unacceptable.

    Business Response

    Date: 06/30/2025

    Hello. We regret to hear about your experience and want to
    help. Based on the volume of calls you’ve described, and the request you’ve
    made, it sounds like your phone number may have become duplicated in our dialing
    system. Luckily, this is a relatively easy fix. We have added the phone number
    you’ve provided to our company’s do not call list. This should eliminate the
    calls moving forward. Please allow 72 hours for this change to take effect. If
    you have any other concerns, or phone numbers we may be dialing, please reach
    out to our customer service team. Our customer service team rarely experiences
    any hold times so you should be able to reach someone quickly and easily. Our
    customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST.
    They can be reached at 888.865.3402. We hope this helps. Thank you for providing
    your feedback. -Nick S.

    Customer Answer

    Date: 06/30/2025

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 23527649, and find that this resolution is satisfactory to me.




    Sincerely,



    Elorian Ferez

  • Initial Complaint

    Date:06/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company continues to call in a bullying manner about services to reduce energy bills. I rent space and that is included in my rent. They have been asked multiple times to remove my number from their call list. They interrupt when you are talking and ask for the landlord information which they can easily get on their own. They have also been told this information. They will call multiple times in a row if you dont answer before finally leaving a message. I run a holistic wellness business and they continually interrupt my sessions with aggressive calling.

    Business Response

    Date: 06/24/2025

    Hello. We regret to hear about your experience and want to
    help. We will be reviewing this issue and taking appropriate action where need
    be. In the meantime, we have added the phone number you’ve provided to our
    company’s do not call list. This should eliminate the calls moving forward.
    Please allow 72 hours for this change to take effect. If you have any other
    concerns, please reach out to our customer service team. Our customer service
    team rarely experiences any hold times so you should be able to reach someone
    quickly and easily. Our customer service team is here for you Mon-Thur
    8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at 888.865.3402. We hope
    this helps and appreciate your feedback. -Nick S.

  • Initial Complaint

    Date:06/23/2025

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This scam company will NOT STOP CALLING our business, even when we have told them multiple times to stop. We've been asked to be taken off their list, and they literally refuse and just say they will keep calling. I've reached out to my phone service provider to see if we can just block their number. Absolutely ridiculous business practices.

    Business Response

    Date: 06/23/2025

    Hello. We regret to hear about your experience and want to
    help. What you’ve described doesn’t align with our company’s best practices and
    is being looked into. In the meantime, we have added the phone number you’ve
    provided to our do not call list. This should eliminate the calls moving
    forward. Please allow 72 hours for this change to take effect. If you have any
    other concerns, please reach out to our customer service team. Our customer
    service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They
    rarely experience any hold times so you should be able to reach someone quickly
    and easily. Our customer service team is available at 888.865.3402. We hope
    this helps. Thank you for your feedback. -Nick S.

  • Initial Complaint

    Date:06/06/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NTHERM IS A VERY DISRESPECTFUL COMPANY AND HARRASE THE PEOPLE THEY ARE CALLING. THEY ACT LIKE YOU OWE THEM SOMETHING, WHEN YOU ARE NOT EVEN SIGNED UP FOR THEIR SERTVICES BUT THEY ARE AGGRESSIVE AND TRY TO MINUPULATE YOU INTO BELIEVEING YOU HAVE TO. THIS ISSUE HAS BEEN GOING ON FOR ABOUT A YEAR. THEY KEEP CALLING ****** COLUMBUS ********************* ********** ************. AT FIRST THEY WOULD NOT TELL US WHAT COMPANY THEY WERE FROM, I TOLD THEM I WAS NOT INTERESTED IN THEIR SERVICES. I HAD TO END THE CALL AND HANG UP ON THE ASSOCIATE BECAUSE SHE WOULD NOT QUIT ******* AT ME. THEY HAD ANOTHER ASSOCIATE CALL RIGHT BACK AND ACT LIKE THE OTHERS MANAGER AND TRY TO INTIMIDATE ME INTO SIGNING UP FOR THEIR SERVICE. THEY LEAVE MULTIPLE MESSAGES SAYING IT IS URGENT, THEY TOLD ONE OF OUR EMPLOYEES IN ********** SHE SOUNDS GHETTO AND AFTER A YEAR OF TELLING THEM TO STOP CALLING, THEY CALLED BACK AGAIN YESTERDAY. PLEASE TAKE US OFF YOUR CALL LIST.

    Business Response

    Date: 06/06/2025

    Hello. We regret to hear about your experience and want to help. What youve described doesnt align with our companys best practices and is being looked into. In the meantime, we have added both the phone numbers youve provided to our companys do not call list. This should eliminate the calls moving forward. Please allow *************************************************************************** any additional phone numbers we may be calling,please reach out to our customer service team. Our customer service team rarely experiences any hold times so you should be able to reach someone quickly and easily. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They are available at ************. We hope this helps. Thank you for your feedback. -**** *.

    Customer Answer

    Date: 06/06/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ******

  • Initial Complaint

    Date:05/14/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    nTherm persists in calling our place of business even though we have told them we are not interested in their services. We would like for them to desist.

    Business Response

    Date: 05/21/2025

    Hello. We regret to see you feel this way and want to help.We have added the phone number youve provided to our companys do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you have any other concerns, please reach out to our customer service team. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************. We hope this helps. Thank you for your feedback. -**** *.

  • Initial Complaint

    Date:05/12/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    NTherm representatives aggressively and rudely contact our place of business daily and it is unacceptable as I have clearly stated on multiple occassions to refrain from contacting our business as we are not interested in their services. We would never do business of any kind with a company that hires such unprofessional employees and operates without any regard for how thier behavior is disrupting our business. We are demanding that the calls stop once and for all. Please and thank you.

    Business Response

    Date: 05/21/2025

    Hello. We regret to see you feel this way and want to help.We have added the phone number youve provided to our companys do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you have any other concerns, please reach out to our customer service team. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They can be reached at ************. We hope this helps. Thank you for your feedback. -**** *.

    Customer Answer

    Date: 05/21/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** *****

  • Initial Complaint

    Date:04/23/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Repeated sales calls to my business, despite telling Ntherm we were not interested. The sales person--*******, is very aggressive and calls right back after being put off. She leaves messages telling us that it is an urgent matter (for whom??) and that we need to call back today. It's a scam of a company and disruptive to my business. After looking them up in ******, I see that I am not alone in my assessment of them. I finally called and asked to be removed from their call list. I have ZERO confidence that they will abide by this, but want to ensure that we are removed. Our info: ************************ dba Two Men and a Truck. ************.

    Business Response

    Date: 04/23/2025

    Hello. We regret to see you feel this way and want to help.We are looking into our call history with your company and will take appropriate action where applicable. In the meantime, we have added the phone number youve provided to our companys do not call list. This should eliminate the calls moving forward. Please allow 72 hours for this change to take effect. If you have any other concerns, our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30 EST. They rarely experience any hold times so you should be able to reach someone quickly and easily. Our customer service team is here for you at ************. We hope this helps. Thank you for your feedback. -**** *.

nTherm, LLC is NOT a BBB Accredited Business.

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