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Business Profile

Natural Gas Companies

nTherm, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Natural Gas Companies.

Reviews

Customer Review Ratings

2.16

Average of 183 Customer Reviews

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Review Details

  • Mark G

    Date: 08/09/2022

    Mark G

    Date: 08/09/2022

    Company continually calls about their gas service. I dont even own the building and have nothing to do with the selection. They call from spoofed numbers and wont remove you from their lists. Be nice if the BBB acted on these reviews and helped consumers.

    nTherm, LLC

    Date: 05/16/2023

    Hello. We are sorry to hear about your experience and want to help. We can understand why you might think we utilize "spoofed" phone numbers and can assure you we DO NOT engage in this practice. We would like to add you to our internal do not call list. Will you please reach out to our customer service team and request to be added to our internal do not call list? This should eliminate the calls moving forward. Our customer service team is here for you Mon-Thur 8:30-5:00 and Fri 9:00-4:30. They can be reached at ************ or via email at ******************************************* We hope this helps. Thank you for taking the time to leave ** a review. -************

  • Tabatha S

    Date: 08/05/2022

    Tabatha S

    Date: 08/05/2022

    nTherm has called our office no less than 15 times in the past 3 months. First few calls they pitched were that the ***************** had passed legislature that guaranteed reduced energy rates and that it would not require us to change our current service provider. Soon as they asked me to pull the ****, I knew it was a scam. Not buying it, I told them I wasn't interested. Even hung up on them only to get the immediate dial back. They have been told at least 10 times to take us off their call list but they still call. I have reported them to the ************************* I advise others to do the same so we can stop these calls!

    nTherm, LLC

    Date: 05/16/2023

    Hello. We are sorry to hear about your experience and want to help. What you've described doesn't align with our companies' best practices. Will you please reach out to our customer service team and request to be added to our internal do not call list? Our customer service team rarely experiences any hold times so you should be able to reach someone easily. Our customer service team is available Mon-Thur 8:30-5:00 and Fri 9:00-4:30. They can be reached at ************ or via email at ******************************************* We hope this helps. Thank you for your feedback. -************

  • Jaime S

    Date: 08/01/2022

    Jaime S

    Date: 08/01/2022

    Repeated calls. Then, excessive 'the call must have been disconnected' when asked to spell their company name and provide more information. The information is old and we should not be receiving unsolicited and repeat phone calls from them. We will turn them in so they will stop.

    nTherm, LLC

    Date: 05/16/2023

    Hello. We are sorry to see you feel this way and want to help. What you've described doesn't align with our companies' best practices. Will you please reach out to our customer service team and request to be added to our internal do not call list? This should eliminate any further calls moving forward. Our customer service team is available Mon-Thur 8:30-5:00 and Fri 9:00-4:30. They can be reached at ************ or via email at ******************************************* We hope this solution helps. Thank you for leaving ** a review. -************

nTherm, LLC is NOT a BBB Accredited Business.

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