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Business Profile

Oxygen

Aero Care Respiratory Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oxygen.

Reviews

Customer Review Ratings

1.22

Average of 41 Customer Reviews

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Review Details

  • Marcelline K

    Date: 09/21/2024

    WORST company regarding billing. Made several calls to customer service. Complained about the bill errors. Paid over phone and was told I had paid in full. However the next payment due showed higher payment. Also the auto pay showed another payment in process in error. the aero auto payment cannot be stopped online. Customer service has to be contacted.

  • Eric S

    Date: 04/29/2024

    DO NOT DO BUSINESS WITH THIS COMAPNY. ENDLESS HEADACHES. COUNTLESS HOURS ON THE ***** RESOLVING THEIR MISTAKES. These people have no business being in the healthcare industry. IN SPITE OF BEING PAID by my insurance company they continue to send me bills and try and collect from me. Muppets. How much time of mine have they wasted? Hours and hours...and even after they admit they are in the wrong they continue to send me bills. Muppets. They hang up on you. Muppets. DO NOT DO BUSINESS WITH THESE PEOPLE.

  • carol s

    Date: 12/12/2023

    Horrible company. They lie, assure you that they've verified that supplies are covered by insurance when they are not, but send the supplies without permission and directly against the stated will of the customer, then they harass for payment of supplies that were sent illegally without permission.

  • Jaclyn B

    Date: 11/27/2023

    People do not care. They hang up before i was even done talking.

  • Marilyn D

    Date: 10/31/2023

    Billing assistance *****, whoever we contacted worked from home and there was a lot of background conversations. We were supposed to get a refund and they wouldn't refund it. Customer service *****.

  • Emily S

    Date: 10/05/2023

    Worst company. Very poor communication. Rarely answers phone calls. Never returns messages. Ive had to drive to their office and sit in the waiting room to get my CPAP data downloaded. Thats when they told me I needed a new model and to have my doctor send them an order. My doctor sent two orders over 4 months. Never heard from AeroCare. Finally got someone to answer the phone. She was very rude and told me the doctors order was incomplete. They had never reached out to me or the physician for clarification of the order. For such an expensive piece of equipment they dont want to put much effort into helping guide the process of obtaining equipment. The companys CPAP supply division constantly called me monthly over the past 8 years to get me to re-order CPAP supplies. That seems to be the one thing they can do promptly. Im assuming this is how they stay in business by billing insurance companies with excessive quantities of supplies.

  • Melinda P

    Date: 09/26/2023

    Worst company ever. I was ordered oxygen 1 month ago & am still waiting for it. My oxygen levels drop drastically when I am active. Trying to get a portable oxygen ******************* just keep asking for additional information over & over again. Would NEVER recommend them to anyone

  • alain a

    Date: 09/07/2023

    Very poor customer concern. They 1st told me to wait 15 days(after getting request from my doc) then they said they didn't receive information from my doctor not once but twice! ( i was in the doc office when they send the info both time)They enroll me in an "auto payment" without me knowing it. They told me it will be cover at 100% by insurance "good news you are cover at 100%" On my first "auto payment" I find out that I am not cover at all ( deductible not meat). You can't see on the portal the total balance.

  • Trey T

    Date: 08/24/2023

    I wouldnt give it any stars. Worst experience I have ever had. One person stated one thing then another person states another. They charge your card and cant verify the charges or tell you what they were for. Then they tell you you owe more money! Never will get my supplies from this place ever again. Customer service is very lacking!

  • Jacquelyn N

    Date: 08/21/2023

    No stars I give them everytime I call to replace my sons O2 tanks Im waiting for over a hour to talk to someone then , leave message no one calls back when I finally get someone on the phone I always always get transfer to another person and have to wait another hour this is ridiculous. I hate this company soooo much definitely looking for another company to go thur asap

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