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Business Profile

Pillows

Pacific Pillows, LLC

Reviews

Customer Review Ratings

4.28/5 stars

Average of 153 Customer Reviews

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Review Details

  • Review fromJan T

    Date: 07/04/2025

    5 stars
    Love these so far! Sadly I forgot them for my vacation!
  • Review fromKelsi M

    Date: 06/14/2025

    5 stars
    We absolutely love the pillows and the company was wonderful to deal with. Very easy to navigate website and the product shipped fast. Great business!
  • Review fromTeresa V

    Date: 06/05/2025

    5 stars
    Received and extremely pleased with my new pillows I was in *********** and the hotel had these and I slept so well so I had to get my own
  • Review fromJeanna M

    Date: 05/06/2025

    5 stars
    Pillows arrived in a timely manner. They are comfortable and good quality.
  • Review fromDan N

    Date: 04/22/2025

    5 stars
    Arrived timely, pleased with the product (down/feather pillow), no complaints
  • Review fromArlene V

    Date: 04/10/2025

    5 stars
    I love this pillow. My recent purchase was gifting two pillows to my 97 year old dad. He loves them too!
  • Review fromLisa M

    Date: 03/20/2025

    5 stars
    My pillow is exactly the same as the one from the Holiday Inn Quick shipping excellent quality. I love it.
  • Review fromMary R

    Date: 03/20/2025

    5 stars
    Best pillows on the planet. No wonder hotels love these pillows.
  • Review fromBrenda A

    Date: 03/15/2025

    1 star

    Brenda A

    Date: 03/15/2025

    Not worth the price. Flat and uncomfortable. With in two days the pillows flattened out.

    Pacific Pillows, LLC

    Date: 03/19/2025

    Dear ******,

    Thank you for your feedback. Were sorry to hear that your pillow wasnt as comfortable as you had hoped. Our goal is to help you find the perfect fit for a great nights sleep!

    If youd like to process a return or exchange for a more supportive option, please reach out to our customer service team at ****************************************************************. Wed love to help you find a pillow that better suits your needs.

    We appreciate you giving us a try and hope to provide you with a better sleep solution soon!

    Best,
    ****
    ************************** **************** Team
  • Review fromRon C

    Date: 03/10/2025

    5 stars
    We received the pillows in quick order, and they were just as advertised.

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