Reviews
Customer Review Ratings
Average of 153 Customer Reviews
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Review fromGary A
Date: 03/08/2025
5 starsGreat pillows. Being able to buy a soft and firm in one pack helped us realize which one works best for us.Review fromAmy L
Date: 03/06/2025
5 starsSo happy I found our favorite pillows from the hotel chain, fast delivery and reasonable pricing!Review fromLynn H
Date: 02/18/2025
5 starsSuper quick delivery, and pillows were exactly like the ones we experienced at our favorite hotel!Review fromTommy D
Date: 02/10/2025
5 starsBig fan of Pacific pillows and **************************. Very Professional. First class.Review fromCharles m
Date: 02/02/2025
3 starsCharles m
Date: 02/02/2025
I purchased the combination pack firm and soft , soft for me and firm for my wife, in good with mine she tried hers for 5 minutes and hates it like a rock would like to trade it for a soft as well.
Pacific Pillows, LLC
Date: 02/07/2025
**** you for your review! We're happy to hear youre enjoying your pillow, and wed love to help your wife find one she loves too. Please reach out to us at ****************************************************************, and well assist you with a return or exchange. ??Review fromBarbara B
Date: 01/15/2025
1 starBarbara B
Date: 01/15/2025
I have owned and used ********* Sleepbetter pillows for many years. But we are very disappointed with the recently purchased ones. The medium pillows arrived flattened in vacuum packaging. We followed the instructions regarding fluffing them up but they dont hold their shape very well; they collapse to flat. I would consider a better description as soft. We have not continued to use them. I considered returning them to you but could not determine how to do it.Pacific Pillows, LLC
Date: 01/24/2025
Hi *******,
Thank you for your feedback! We're sorry to hear that the ********* Sleepbetter pillows didnt meet your expectations. Were here to help. Please reach out to us at **************************************************************** for assistance with processing a return or exchange. Additionally, you can visit the Return and Exchange Policy page on our website, where youll find a link to initiate the return process. We appreciate your business and hope to resolve this for you quickly!
Best, regards,
**************************
Review fromCindy F
Date: 01/12/2025
5 starsI purchased the combination pack, but I am still trying to figure which one I like more or if I will just reorder another combination. The customer service has been great and quick delivery even though my order was placed just prior to Xmas.Review fromMichelle F
Date: 01/12/2025
5 starsSo pleased with them as they are just like the ones at the *****.Review fromKaron E
Date: 01/09/2025
5 starsMy Mom loves her new pillows. Thanks for making her dreams come true!Review fromMichelle L
Date: 01/03/2025
3 starsThey are not what we used in the ************ in ******. We took a photo of the tag and ordered exactly what we used there and these do not hold up like the ones at the hotel. They go flat very quickly and am incredibly disappointed as it's just another pillow thrown in the corner of the closet. I don't understand why you wouldn't have shipped the pillow I ordered.....it's obvious you shipped a subpar replacement because after many nights in the hotel they held up but these just are flat in no time.
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