Complaints

This profile includes complaints for Cardinal Group Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cardinal Group Management

  4100 E Mississippi Ave Ste 700 Denver, CO 80246-3054

  
• 

  Cardinal Group Management

  2200 University Suites Dr Greenville, NC 27834-5787

• 

  Rush Student Living

  9200 University City Blvd Charlotte, NC 28213-3911

• 

  Park East Living

  1819 Glenna Goodacre Blvd Lubbock, TX 79401

• 

  The Bloc

  707 Avenue T Lubbock, TX 79401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is doing illegal activity. Me and my daughter signed a new lease for a brand new apartment and never did they mention there was gonna be a transfer fee. Nowhere in the lease do it say there is a transfer fee if you sign a new lease at the end of your lease. They change her on her last month rent to her old apartment wish cause it to not go through and then change her a late fee causing in it to be ****** in instead of $514.00. These people got us to sign a lease without any information about $300 transfer fee and then tried to say that we stuck in the lease and she have to pay another extra $111 late fee but the lease dont start till August.. I want the ****** removed from my daughter account and the new lease to be voided it because I dont want to her staying at a place like this. My daughter got a chronic disease lupus and these people are causing her health issues.

  Business Response

  Date: 07/11/2023

  We require additional information to assist you. Please provide clarification for which community you referring to in your inquiry. Thank you!

• Initial Complaint

  Date:07/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Arrow sent emails that we had to renew and sign a lease within 24 hours or the rate would go up anothe $150 from the current offer. They tried to get us to pay another fee as they were changing my daughters unit from unfurnished to furnished. Fast forward to May of this year. I asked to be let out of lease 90 days from effective date as my daughter is moving to ******* for family reasons. They denied the request. They have also dropped the rate we locked in from $1047 to $874 per month effectively preventing us from being able to relet our unit as they are undercutting the rate. We have sent several people to do the relet and they have delayed in processing and one of those I sent to relet told me they offered another unit at the discounted rate. I am going to have to pursue legal action but likely lose as the lease is written in their favor not ours. I would think 90 days notice would be sufficient and that is 90 days prior to start of lease. We were not trying to get out during the lease.

  Business Response

  Date: 09/18/2023

  This lease is now past with a lease end date of July 31, 2023 and we are unable to provide a resolution. Thank you.

• Initial Complaint

  Date:07/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On june 30th at 11 am I first called the cottages at lake tamaha to report the fact our cottage, unit 160, was 81 degrees. I called the cottages at lake tamaha three times throughout the day and received no response. After receiving no response I attempted to call the emergency mantance number which I recieved no respone to, even after calling six times. I filed an emergencey mantance report at 6 pm expaining how our cottage was over 80 degrees hoping to recieve a call since this was still within office hours. Around 7 pm the temperature within our cottage, unit 160, rose to 88 degrees. I filed yet again another emergencey mantaince request to which no one responded. After spending hours in house well over hospitable temperatures we decided to leave at stay at a hotel. This hotel cost $192. I would have loved to stay at a cheaper hotel although I had my animals with me and unfortunately under these short timed circumstances not many hotels were able to provide a room availble to animals. I pay $670 a month to the cottages at lake tamaha. I dont understand why I pay so much a month for no one to show up when needed, especially when the cottages at lake tamaha are supposed to have a 24/7 emergency maintenance as an amenity and therefore included in our rent. I have attached the call log to the cottages at lake tamaha, as well as the emergencey number, the emergencey maintenance requests, and the hotel cost. I just want the ** fixed in my cottage, unit 160, and to be refunded the $192 for the hotel stay.

  Business Response

  Date: 07/06/2023

  We sincerely regret that this has occurred and are looking into options to rectify this issue. Unfortunately, last week an error occurred within the phone system and messages were not properly forwarding. Management was unaware of this problem until this situation. They have since corrected the issue and do not foresee this issue happening again. Management will reach out to the resident separately to discuss the request for compensation. 

• Initial Complaint

  Date:07/01/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a resident at The Cottages at Lake Tamaha. Friday the 30th of June around 11am my roommates and I realized our air conditioning in our cottage has gone out. We tried calling not only the front office but maintenances emergency number as well. We also made an emergency maintenance request through our resident portal. Our Cottage is now showing that it is in the 80s inside and we can not get ahold of anyone. We tried going to the front office only to be met with a sign on the door explaining that it is a holiday weekend (July 4th) and that they will not be open until Wednesday July 5th. ******* is currently under an extreme heat advisory and we are about to have to spend all weekend in this house if they do not answer! I have taken screenshots of how many times we have tried calling not only the front office ***********) as well at the emergency number ***********). Also below I have taken screenshots of our maintenance request as well as a picture of our air conditioning unit set at 72 but that it is 82 in our cottage.

  Business Response

  Date: 07/06/2023

  We sincerely regret that this has occurred and are looking into options to rectify this issue. Unfortunately, last week an error occurred within the phone system and messages were not properly forwarding. Management was unaware of this problem until this situation. They have since corrected the issue and do not foresee this issue happening again.

  Customer Answer

  Date: 07/06/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue is concerning my daughter ***********************************. Who resides at building *********************************************************************************. She has a legitimate lease until July 2023 and was promised and acknowledged a receipt of intent to renew from the building property owners office located at ************************************************************************. The lease agreement was sent for renewal in December of 2022. My daughter did not here back from them until she called them 6/29/23 at which point they told her she would have to go on a waiting list, This is toatally unacceptable as the office noted they had made a mistake and forgot to call her back whilst doing there renewal leases. This has caused unnecessary stress to my daughter who is in a masters program at Penn State and working on scientific studies. She does not have any resources or time to go looking for an apartment now because of an error on Cardinal Management groups mistakes. We ask that she stay where she is and that her lease is renewed in good faith!! She pays here rent on time and we took the apartment as is on August 1st of last year.

  Business Response

  Date: 06/30/2023

  Management did confirm that the resident did request to renew, and that there was an error and the renewal lease was not sent. They contacted the resident on January 24th to inform them that their lease was not renewed and to respond to the email to inquire about renewal. They did not hear back from the resident at this time. Management sent move-out information to this resident at the end of April and did not hear back from her until June 29th when, unfortunately, no 1 bedroom units were available. They offered to place her in a private bedroom within a three bedroom unit or to place her on a waiting list for a 1 bedroom unit.

• Initial Complaint

  Date:06/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  One of their properties ***************************, formerly Copper Beech Townhomes located at ******************************************************. Is trying to charge me more than the agreed upon amount in my Lease agreement. Cardinal has not responded to any emails and their community manager was contacted on 5/24 and has continued to blow me off. I have still not gotten a response and rent is due next week.

  Business Response

  Date: 06/27/2023

  Management reported that they have reached out to this resident regarding their leasing agreement. They were able to provide additional clarification regarding the charges and reached a resolution with the resident. 

  Customer Answer

  Date: 06/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company took over the management of my apartment building and is constantly violating Colorados Warranty of Habitability by not properly maintaining the building and not responding to maintenance/repair orders in the time that is required of them.

  Business Response

  Date: 06/21/2023

  Management is actively working to resolve the reported issues and will continue to prioritize timely completion of work orders.
  

• Initial Complaint

  Date:06/12/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  You, Cardinal Group Management, are the parent company of **************** ********** (**). There is no listing for **************** or any other possible permutation at the ********** BBB. Therefore I am filing this complaint against the parent company.From the start of my 2022 lease last August, *************************** has billed me every month for renter's insurance. I have my own renter's insurance. The policy is attached. The policy has been shown to on-site management and a copy has been emailed to ***** and Canvas.Despite repeated attempts to resolve this since last summer, including multiple phone calls and emails and personal visits to your on-site management office, this charge has continued. I have been told at the on-site office that there is nothing that they can do. I have been told to contact ***** Insurance, which is apparently the insurance management company used by Canvas. I have done so, multiple times, but ***** does not answer its phone and does not respond to emails. I am now filing this complaint against the main corporation, as nothing else I have tried seems to work.The renter's insurance charge is $11.95 per month. I have not paid it since I realized I was being charged. I want the outstanding balance removed, and any amount refunded that I may have inadvertently paid (as your office frequently "bundles" "charges" to obfuscate the details).

  Business Response

  Date: 06/20/2023

  As discussed, your daughters policy was uploaded to the insurance portal, but it does not meet compliance requirements necessary to waive the monthly renter's insurance charge.  Our office would be happy to assist you in meeting all of these requirements and walking through the submission process if you still wish to use your personal renter's insurance.

  Customer Answer

  Date: 06/20/2023

   
  Complaint: 20174332
  
  I am rejecting this response because:

  When asked for clarification on what was and wasn't within compliant standards, the response given was "[s]ince [email forwarded in Exchange_2] shows that neither our office nor ******* had made any error, I am unable to assist you any further." As the screenshots and quote indicates, there have been repeated attempts on our part to address this conflict, and Cardinal Group Management has consistently refused to take action. Nothing in their response to the complaint filed indicates that they'll do anything differently going forward. 
  
  Sincerely,
  
  ************************************

  Business Response

  Date: 06/26/2023

  In the email threads attached, you were told specifically what was wrong with your insurance policy and the adjustments necessary for approval.  You have failed to make these adjustments and upload a valid policy.  Any of our, or *******, team would be happy to walk you through the process, but, as we are unable to correct your insurance for you, you are ultimately responsible. 

• Initial Complaint

  Date:06/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom it may concern:I had planned to move into ************************ (******************************************** *****) on Monday, June 5, 2023. I arrived with all my belongings and food, only to be told that I couldn't move in because the carpet wasn't finished. The woman I spoke to, ******* (I'm unsure of the spelling), was quite rude and implied that the delay was due to my lease signing taking too long. When I asked about moving into a temporary room, she said that the Site Manager, *****, had stated that nothing could be done and that I'd have to wait until the room was ready.I was disappointed to find out that no one had informed me that the room wasn't ready, and I had no place to stay. I ended up sleeping in my vehicle, and my food spoiled because of the lack of refrigeration. I have a car full of clothes, documents, and salvageable food, but nowhere to store them. I would appreciate it if the company could compensate me for any losses I've incurred.

  Business Response

  Date: 06/16/2023

  Management originally spoke to this resident on June 1st, but the rental application was not complete at this time and management did not confirm June 5th as a set move-in date. They informed the resident they would be able to ready a unit for him promptly, but turnaround time was dependent on current condition of the unit and the resident would be contacted when it was available for move-in. The unit was still undergoing renovations of carpet and appliance installation when the resident came in on June 5th. It had not been confirmed by management to be ready for move-in at that time.

  Customer Answer

  Date: 06/20/2023

  The full spelling of my name is ****************** 

   

  Customer Answer

  Date: 06/22/2023

   
  Complaint: 20156106
  
  I am rejecting this response because: The information presented is incorrect. I was informed a definitive move-in date when speaking with management. 
  
  Sincerely,
  
  *****************

  Customer Answer

  Date: 06/30/2023

  Central Housing failed to provide written documentation on the move-in date. 

• Initial Complaint

  Date:06/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We signed a lease for a 4 bedroom apartment in October, the assistant manager guaranteed that we would be placed together and it also states on the website that you can choose your roommates. The 4 of us received our room assignments and we were split up into 2 units, each having 2 random roommates. The managers are telling us that our ************ are to pay the 85% cancellation fee, or live with the random roommates. 85% of rent is $599

  Business Response

  Date: 06/06/2023

  In order to best assist you with your inquiry, we will need additional information including the address and community name. Thank you.

  Customer Answer

  Date: 06/06/2023

   
  Complaint: 20147838
  
  I am rejecting this response because:
  I provided where the apartment is located. 
  Sincerely,
  
  *******************************

  Customer Answer

  Date: 06/08/2023

  ****************** ***** 1 ************* 

  Business Response

  Date: 06/21/2023

  Management has reached out to this resident directly regarding the details of the leasing agreement. They provided additional clarification regarding the community's roommate matching policy and informed the resident of potential next steps they could take regarding their leasing agreement. Thank you.