Complaints

This profile includes complaints for MAXX Properties's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  MAXX Properties

  1640 N Grant St Ste 300 Denver, CO 80203

• 

  MAXX Properties

  11701 Washington St Northglenn, CO 80233-1904

• 

  MAXX Properties

  888 S Oneida St Denver, CO 80224-1706

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im a ***** of Maxx properties 300 E 17th location. On Saturday morning, I dropped my keys down the crack in the elevator shaft and they landed in the basement. The key ring has my car and apartment keys. I went to the office immediately and the person working told me nothing could be done until Monday morning. Of course, today is Monday and Ive heard nothing. Ive called every number possible, left voicemails, send emails, had my boyfriend go to the office and the manager just ignored him behind her closed office door. They are now saying that someone will come out tomorrow to retrieve my keys but I dont trust that it will be taken care of. Im filing this complaint because I dont trust them to do it tomorrow . The fact that it wasnt handled first thing in the morning is unacceptable and I just need help. Thanks

  Customer Answer

  Date: 09/30/2024

  Hi!  
  
  Not sure how to respond in the BBB portal but the problem has been resolved. Thanks for checking back with me. 
  Thanks,
  ******* ******

• Initial Complaint

  Date:08/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reported a water leak july 1 2024 its now aug.27 ********************************************************************** hand. i printed them off.

• Initial Complaint

  Date:06/11/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an issue with the handling of an expired lease at ***************** (***********************************) that will cost me approximately $2000. For eight years the property managers have notified us of expiring leases by posting on our doors or speaking to us in-person or phone. This year, my only notification was via email (not my preferred means of communication). I was only informed my lease being expired when I received a demand for rent, ironically, being posted on my door. When I asked the property manager why she did not communicate the lease issue with me on numerous occasions she stated she could have called but didn't. This lead to my offer of $1195 per month expiring and a new lease agreement of $1314 in addition to the month I was unaware of my lease being on a month to month resulting in rent of approximately $2100 compared to the usual $1195 plus utilities. Due to the lack of communication regarding the new process, the property manager's email not being confirmed by me and not coming from the property, my tenant history in good standing, and the financial burden, I am requesting my original offer of $1195 be reinstated and the $574 due to the month to month prorated lease waived. This price seems fair as I have found dead bodies outside of the property, smells of urine are so potent in the elevator it seeps into one's clothes, and the inconsistent hot water issues. I have filed a complaint with the Attorney General for predatory practices and reached out to the local news outlets regarding this issue as well.I would also like staff to be trained in regards in how to communicate with residents.

  Customer Answer

  Date: 08/26/2024

  Although, the case was closed the property did reach out and we came to an agreement regarding my lease agreement that I am pleased with at the moment. Thank you.  
  
  Vin

• Initial Complaint

  Date:04/05/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During the week of January 8th my former roommate and I requested and submitted paperwork to initiate a lease transfer from a month-to-month 2 bedroom apartment, to our own individual 1 bedroom apartments for year leases. The apartment complex told us it was fine but it would take 2-3 weeks to get us processed for new apartments. 3 weeks later we received no response and decided to go speak to the leasing office again to follow-up. They had no idea what we were talking about. Only the community director was able to interject and inform us that it was still being processed, and that we would need to wait longer. We had already payed for the month of February at this point since it was first week and due with no changes in sight. My roommate decided he didn't want to wait anymore, and with a partner who offered him to move in he went to the building and told them he wanted to remove himself from the lease so he wouldn't be responsible for the full rent of March. When he informed me of this I went back to the community director to let her know that I was also going to put in my 30 days as well, unless she could guarantee me a new apartment by the first week of March because I cant afford the entire lease by myself. She understood and told me there would be a unit available for me the week of March 4th-8th. She assured me I would only need to pay for the time I was there before that week. This I agreed to, and I decided not to submit my notice. The community director then allowed my roommate to sign away his lease and turn in his keys. She then abandoned me and never sent me any paperwork or any follow-*** and when I went to follow up with her on the 3rd she was on business conference for the entire week. No other employee knew of my situation or had paperwork. When she returned she told me I had to wait still because my roommate left. Nothing makes sense and I am now 2 months behind on a lease I was assured I wouldn't have anymore by March 8th the latest.

• Initial Complaint

  Date:03/26/2024

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeking the balance of my security deposit. I have contacted the managers there several times and provided pictures of my move out. The final invoice shows a charge of $325 for cleaning which is not valid. My deposit was $500 and I was sent back $236.97 I only want the balance of what is due. I have called many times they don't put my calls though to management are not replying to my emails. Sincerely,C R Chance

• Initial Complaint

  Date:11/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've lived in the upton apartments for 3 yrs now.. paying in total $500 in rent increases with the most recent of $200 beginning in December. I have requested service for repairs multiple times and have even just done some myself because no one ever shows up. My most recent request is for a water filter for my refrigerator.. this is my 3rd request after waiting 3 months. I was emailed finally by the office that they have no one to install and want me to come to the office to get one and install it my self.. this is completely unacceptable.. especially considering they're raising my rent but cannot provide me with simple maintenance repairs.

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Occurred on Thursday May 4th, 2023, I pay a monthly rent of $1460 for a 600 square ft. apartment which has been on time always for past 3 years, with carpet in the bedroom and laminate floor in the kitchen, living and bathroom areas. Flooding due to poor drainage construction on the ground floor of a three story apartment complex. Please see note below to Maxx Properties VP of Operations, nothing has been done since May 11th:Most recently it flooded 4 weeks ago and actions taken by the team was to pull back the carpet, put fans in along with a dehumidifier, Which drained into my bathtub and clogged the drain and made my tub filthy. I then had to go to the office approximately a week later, because calls were not returned, to ask maintenance to come look at what was growing on the sheet rock in that area. Maintenance did come out 3 weeks ago and cut two small sections of sheet rock out, which then exposed an even worse condition. Nothing has been done since then. I have requested to be moved to a higher unit, to which I was turned down and my full months deposit would not be returned. Upon contacting my real estate attorney, I asked them to please complete the repairs and to please provide me with my full return of deposit due to me not being able to live there as it is now impacting my health and is not livable, and also because the two fans and dehumidifier were running off of my electricity, for more than a week and I of course have to pay that electrical bill. I currently am staying with a friend due to this unhealthy and disgusting situation. I just want to receive my deposit back, the entire apartment needs to be redone in my opinion, not just small sections, and I know that my situation is not unique, most of my ground floor neighbors are experiencing the same damage. I also have several pictures of the situation this year as well as last year and some videos as well, if you care to see them

• Initial Complaint

  Date:05/17/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 1st, 2023 I applied for an apartment with **************** in ****** (owned and run by Maxx Properties).On the application page it says there is a $15 nonrefundable application fee and then an additional holding fee (which is refundable if the application is denied). When applying I was charged $136 total, with $15 being the nonrefundable fee and the remainder being the refundable holding fee. Their application also says that a refund for a denied application should be available in **** business days.At this point it has been 12 business days and I have not received my refund. I have called their leasing office more than 10 times and left 4 different voicemails over the last week, and no one picks up the phone or calls me back.Maxx Properties have violated their own terms regarding application fees, and are now refusing to refund me the fees that their application explicitly states are refundable. I feel that I have been stolen from and would like to pursue official action to see this situation remedied.This business is operating without any type of integrity considering they are violating their own refund terms. I will file a police report and take this to small claims court if need be, but I'd rather have this resolved without having to do that if at all possible.Are you able to assist? Thank you so much for your time and any help you can provide.

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for flex to pay half of my rent. When I checked on 05-01-2023 it hadn't been taken out. So I went and payed the full amount. Then they took out ****** and the full amount. *******. Making my account over the amount I have available. I have ****, back up protection. I call the bank and they are trying to get my ****** back. I emailed flex and they said they won't put back the money. My bank says it will take about 10 business days to get my money back. I tried the apartment complex but they said it was a third party company. The apartment complex said there was nothing the could do.

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved into this complex on 3/4/23. I have had nothing but issues from this property. I filled out their request form to ask what need to be fixed with the 72hr requirement. I never heard back. However, a notice appears that Aurora housing is doing an inspection on 3/20..I put up signs for them to see this complex is non responsive. (attached pictures.) I did not hear back from them. Skip to , me realizing that I literally have bites all over me. So there are bed bugs here. I immediately emailed the office, the people that answered for the 24/7 line were incompetent..there was a lady in the background telling the agent.." Tell her all we can do is spray." And then they hung up. There was never a follow through, a follow up???..So, I personally sent an email to the leasing office advising them of yet another issue..BED BUGS!!!! HIGH, ****, I HADN'T EVEN BEE BUT A MONTH. I am suffering from mental health anxiety because of this. They are forcing this "spray" on me that I clearly told them of my health condition they have to treat it a different way. They are very disrespectful, and out for just money. This building alone was treated for bed bugs less 30 days before I moved in. Under ******** tenants right, I should have been informed. They broke the law.. Studies have shown that , though bed bug have a physically...its the mental experience that you're left with. I am not sleeping well..I wake up through the night constantly thinking about a blood suckling..not just 1..an entire ARMY. Guess what my nightmare is true because I have the bite makes to prove it.These people are crooks, liars..and I didn't want this. I gave my hard earned money just come to this place and they have audacity to to tell me I nee a doctor's notice, when I'm suffering from from the bed bug that infestation in your building, and you knew about it. The Prestige Bed bug company is in on it as well.