Complaints

This profile includes complaints for Yes! Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Yes! Communities

  5050 S Syracuse St Ste 1200 Denver, CO 80237-3388

  
• 

  Yes! Communities

  11 Sun Drive Evington, VA 24550

• 

  Fountain Springs

  1410 S 9th St Kalamazoo, MI 49009

• 

  Yes! Communities - Valleybrook

  4620 High School Rd Indianapolis, IN 46241

• 

  Yes! Communities d/b/a Hidden Oaks

  100 Castle Dr Gainesville, FL 32607

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/17/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes communities kept my security deposit for NO reason.

  

  Business Response

  Date: 05/19/2025

  In order to properly look in to this concern I would we would need the community full name, site/lot number and full address where he used to reside at?

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My lease agreement states that my pet fee is $50. However, Im being charged $70 per month. Ive asked ******* ***** to forward me my leasing agreement that states $70 and havent received a response in months. She stated they changed it last year but last year I was paying $50. Even if they did change it last year I wasnt notified and my lease doesnt state $70.

  

  Business Response

  Date: 05/14/2025

  After speaking with management, we were informed that we do recollect speaking with this resident briefly by phone a few weeks ago regarding the new charge of $70.00 for the pet fee. We confirmed that it is our current rate for new pets. At this time, she didn't mention any details about her replacing a lost dog & gaining a new pet. Unknown to us she had communicated with us, confirming that her dog was stolen 12/28 on January 8th, 2025, and that she will inform us once she gets another dog. The Resident then requested to have the charge removed. we have send  the current lease sent 2x as requested by the resident on 2 separate dates (03/06/25 & 04/25/25).We also sent a companywide notification to communities entailing that the new policy will be communicated in the form of an email blast and letter mailed to all residents of Yes! Comunities.The resident denies that she wasn't made aware. We consider this matter resolved at this time. 

  Customer Answer

  Date: 05/14/2025

   
  Complaint: 23321102
  
  I am rejecting this response because:

  There is no records of an email or letter stating the change of a pet fee nor has it been sent through the portal. ******* ***** never responded or called in regards to my initial complaint.

  
  Sincerely,
  
  ****** *****

  

  Business Response

  Date: 05/15/2025

  After speaking with management, we were informed that the letter was sent. Please see letter attached. We consider this matter resolved at this time.

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23321102
  
  I am rejecting this response because:

  This letter was allegedly just created and cannot be found via email BLAST as stated nor on the portal. Multiple neighbors havent received anything either. My attorney will be reaching out going forward. 

  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:04/25/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told when I signed the lease that I was not gonna be charged until the home arrives on a lot by ****. ****** said I was misinformed and that I was told the incorrect information after speaking with ******, she stated that I had to pay for the month of March ***** and May 2025. I expressed to her that I did not have the money, I paid for March and ***** like ****** asked me to and then she said that she was going to take off the late fee. She gave me a total of ****** to pay on the 11th and 25th. Now she is stating that I have to pay the late fees of $230.00-260.00. Something she submitted and told me it was going to come off, why am I paying late fees for something that I was never told. I think this was very poor on **** for giving me the wrong information and very poor as of today with me and **** arguing back-and-forth. Her telling me that I should know the lot fee because I use to stay here is very unprofessional her yelling over the phone trying to get her point across is very unprofessional. I work to hard and need peace where I stay, I do not need to be arguing with a lease agent. I dont even have access to the website. I was told ***** 1 that I owe $1700. The home was put on the lot ***** 1st but ****** informed me that I had to pay the lot rent when I signed the lease February *******. When I spoke to **** ***** 1st she said let her figure it out and see whats going on just to call me and say that I have to pay that money. I asked **** to let me speak to her Manager. Which is ******, **** Definitely did not explain to me that I had to pay this money until ***** 1. I emailed the manager over ****** asking if they can remove the late feess due to **** not giving me the correct information nor disclosing the lot rent was needed to be paid. She absolutely told me that I was not going to be charged until the home arrives on the lot. Very stressful and misleading information that Ive been getting since Ive been a tenant here for 25 days.

  

  Business Response

  Date: 04/28/2025

  After speaking with management, we were informed that the Community manager has been in contact with them. The onsite management did provide the resident with the regional management email and also received an email from the resident late Friday. With this being the only vacant site at the property, we did not offer any free rent. The staff did verify with the regional and was declined as we are in a high demand area. We did tell her that if she wanted to lock in the site, she would have to sign her lease and start her agreement with us as sites never stay vacant too long in the market. Her home was moved in mid-March. Still should be responsible for March. Payments were not made until April for March, and she feels she isnt to be held accountable to the lease she signed. The ******************* did email her back to make sure all misunderstandings are cleared. If the lease is in effect, so are the fees. Due to high demand in that market, we do not offer any promos or discounts. People pay to lock the space in while their homes are finalized as there is a high chance someone else will get the site if they do not. We consider this matter resolved at this time.

• Initial Complaint

  Date:04/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  YES! Communities is in violation of MCL ******** they are charging for rental of sheds in the community (without it being in the lease agreement) and when I questioned them about it I was told "YES! owns the land your home is on and the sheds" how do you own a shed but not the home ??? The previous owner did not have this fee nor do they have it in their new home and they purchased from YES! Before moving to their new home. I bought private sale. This fee is not specifically outlined anywhere in the lease agreement, by law its required to be made clear to all parties. This is not the first time they've done it either. How they have a BBB A+ rating is beyond me.

  

  Business Response

  Date: 04/28/2025

  After speaking with management, we were informed that they met with the resident this morning and explained our shed policy. Due to the fact that the shed rental fee was not put on his lease when he signed, we told him he will not have to pay that fee until he renews his lease next year. He seemed happy with this resolution. We consider this matter resolved at this time.

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23245301
  
  I am rejecting this response because: it was not made clear how YES! communities took ownership of the shed that was preexisting. They did not place this shed on the site. It was in place before YES! became the landowners. They never contacted the previous owner to make any offers on said property and there's been no payment for it.
  
  Sincerely,
  
  ****** ******

  

  Business Response

  Date: 05/14/2025

  After speaking with management, we were informed that we have attempted to contact resident to let them know we will be removing the shed fees for his site since he had possession of his home before Yes Communities acquired that property. we will continue to reach out the resident. We consider this matter resolved at this time.

  Customer Answer

  Date: 05/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me, it shouldn't have required going to these lengths but I am satisfied; i will not accept being bullied and am glad they came to their senses and have decided to stop trying to charge me for my property.
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday 04/11/**************** ( Yes! Communities) managed by *** ******** left a note at my mobile home indicating that I must remove the awning of my front porch by THURSDAY 04/16/25 an to call the office if we have any questions. I have been living in the same house for over 15 years. The deck/awning was build 10/24/2011 when it was managed by ****** mother tried to contact ***- **** ******** 6 times on 04/11/25 and the call kept getting rejected. On Sunday 4/13/ both of my neighbors were working on the outside of the mobile homes since they also received a notice with the same due date. Around 6:05pm of the same day ProTow backs into my driveway to try to tow a workers truck with a trash trailer that was backed into my neighbors home since they were cleaning up the trash produced by the changes that were requested by the manager. At this point my brother comes home and tells the driver that they are working and to please move his tow truck from OUR driveway. ProTows worker was upset of the fact my brother ask him that and proceeds to tell my brother to ( back the F**UP) My brother then backs up so he can leave however instead of leaving he gets out of the truck and tells my bother and neighbor that he is goods friends with *** and that he is going to get all of us evicted. My bother tells him to go ahead and call her, he does and *** answered immediately. He goes back to his tow truck Comes back and takes a picture of my brothers car and and ask my brother( do you live in this crack house) you better watch your back) he repeats the trailer number and says ( I know where you live Im going to get you MF) I will not tolerate to be threatened specially outside my house. My brother took a picture of this individual and I am requesting a district manager from ProTow to call me and my brother to apologize and I want that person FIRED. This time I expect a resolution and I want an investigation completed and all the complaints that have been made.

  

  Business Response

  Date: 04/24/2025

  After speaking with management, we were informed that the resident has not complied with notice. He sent us an email stating he didn't appreciate the violation notice put on his door and we emailed resident if he needed more time, we would give him more time to comply, however he never responded. We are unaware of the tow truck driver's behavior and unsure on how that would go under Yes with the Better Business Bureau. He would need file that with Pro Tow wrecker service under the Better Business Bureau. We consider this matter resolved at this time.

  Customer Answer

  Date: 04/25/2025

   
  Complaint: 23237863
  
  I am rejecting this response because:
    I was informed I was going to get a call from ***** and she has not returned my call. They are aware of the tow truck incident because the worker called the manager *** additionally ***** wanted more information on what happened with the driver. I pay the rent and I want someone like a district manager  to call to come up with a solution. Is a call to much to ask for ?
  Sincerely,
  
  **** ******

  

  Business Response

  Date: 04/30/2025

  After speaking with management, we were informed that the onsite management called Mr. ****** yesterday and he advised he is not going to comply, and he will have his lawyer reach out to us by email. Furthermore, he is not willing to comply with the guidelines including putting unauthorized occupants on the lease, after being asked several times to. Mr. ****** has shown us on multiple occasions that he is not willing to comply with guidelines and every time he is asked to, he just wants to speak with everybody to see if someone will allow him to not comply. Also, we did speak with the owner of the ****************, and they will be handling the incident internally. We should not be held accountable as he is not a YES! employee. We consider this matter resolved at this time.

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23237863
  
  I am rejecting this response because:
  
  This is False ! *** pulled the lease signed 07/01/2015 and send me a link to do the backgrounds checks that were supposed to be done 10 years ago. I have no problem doing that however we have to pay 25 dollars each to do the background. I asked *** very politely for a discount code the app has an option saying that ! Also I should not be responsible of someones lack of availability to see the documents 10 years ago and *** stated there was no code and I have to pay it because thats the policy. Then I asked *** if she could take the 50 dollars off the rent then again she stated she could not do that either and I have all emails to prove this . I also want to clarify the lease question ask how many .. so 4! No occupants have been added Then ask to list them but there is no lines for me to do so , *** stated she was sorry about the error in the past does not affect how they do business. But it does affect because I have to pay 50 dollars , this is not resolved and *** and ***** made it clear they keep looking for things and there is not accountability. ***** was laughing in the background when they called me to discuss the roof and yes I want to speak to someone else that can handle this professionally without being sarcastic. I pay my rent and work very hard for my money . 
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Formal Complaint Ongoing *********************** Conduct at *********** Community To Whom It May Concern,Im writing to file a formal complaint about the ongoing maintenance issues, poor communication, and unprofessional conduct at the YES Communities location in ***********, managed by ******. I purchased my first home here in December and have had a frustrating experience ever since.Before move-in, I was promised that closet doors would be installed and carpets secured neither were done. The stove was filthy and nonfunctional, and the carpets remain a hazard for my four children, including two under age two. Despite multiple follow-ups, nothing has been resolved as of ***********, April 21, I came home to a yellow notice threatening a $130 charge if I didnt remove items labeled as trash by April 25. These were my personal belongings, and I found the notice offensive and unnecessary.Attempts to contact the office have failed calls go unanswered, and when I spoke to ****** in person, he was rude, argumentative, and dismissive. Instead of resolving my concerns, he escalated the situation and rudely continued to guide me out of the office without any help or **************** a responsible homeowner, I expect:1.Immediate repair of closet doors, carpet, and stove.2.A formal apology from the manager.3.Improved communication and respectful treatment.4.Action on the stray cat problem around my home.5.Addressing ongoing bug issues since move-in.I ask that this be escalated to corporate leadership and handled promptly.Sincerely,********* ***** ******************* ************** *****************************

  

  Business Response

  Date: 04/30/2025

  After speaking with management, we were informed that the regional manager called resident, and the number was not in service. We emailed resident via contact info provided to gain insight on residency issues from time of move in. We will be reviewing Ms. ******* issues and addressing as deemed necessary per her purchase agreement. We consider this matter resolved at this time.

• Initial Complaint

  Date:04/21/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have 5 evictions filed from this one place after the current manager took over. They were filed before the eviction time frame and also they provided false in. For example saying no one that was in the military lived there and there was. They use evictions as scare tactics and charged more money for filing fees than what they actually paid. I am not the only person that had this issue. I want them to be investigated and help accountability for their wrong doings

  

  Business Response

  Date: 04/22/2025

  After speaking with management, we were informed that ******* ****** was filed on Aug.2023, April 2024, June 2024, Dec. 2024 and Feb. 2025. Every time she has been filed on, she has only been charged what the courts charge us as a filling fee of $132.73. Every time we have followed the protocol and pulled a status report with the Department of ******************** She would usually pay before the court date or on the same day as the court date at that time we would dismiss the case. In February of this year when we filed, she did not pay and did not show up at court we were granted the eviction as per the document provided by the court, we were able to request the writ of execution after the 12th of April. I did reach out to ******* after court and asked if she was going to pay, she said that she was moving out and would send the key to 21st Mortgage that she was in communication with them. The mortgage company did reach out to us and asked if we had any other form of communication with her because they had been trying to reach out and she was not responding they said that she had not reached out to them about the key or to tell them that she was moving out. We requested the execution on the 14th and the Constable served it on the same day he said they were going to schedule it for Thursday the 17th . On Thursday the 17th we were escorted by the officers to the home to remove the items left in the home. When the officers deemed that enough things were removed, they said the rest we could remove at our discretion. I did receive an email form ******* on 4/21/25 demanding that I return the items that were removed from the home she said she had till the 20th midnight. The constable that served the notice on Monday the 14th said that residents are given 24hrs to move out after the 24hrs we do are able to do a lock out, forceful eviction with removal of items. We consider this matter resolved at this time.

  Customer Answer

  Date: 04/22/2025

   
  Complaint: 23231206
  
  I am rejecting this response because: the response is a deflection back onto me and they are not being honest. The first time eviction was filled was due to their system repeatedly attempting to withdraw rent from my account after I updated my profile on their website. I told the manager about the situation and still had to pay them multiple fees for this even though I did not have my account set up for them to withdraw it automatically. Then she filed eviction after I told her I could not pay the fees she was charging for their system error plus the fees from my bank. At this time there was someone on the lease who had been in the military. I also requested multiple, multiple times for a copy of my lease in 2022 and was sent a copy from 2016. I also signed maybe 3 leases the entire time I lived there and I moved in there in 2013. Its now 2025. The charges for the eviction fee were more than what is being said. As far as the last eviction per the court order they filed I was to pay a certain amount by the eviction court. I called and it was verified by the court that was all I had to pay and ****** send an email saying they would not take it. I called them email them several times to find out what was going on after the court date and no one responded back. Once I for an email from ****** after reaching out multiple times she asked if I was paying what was owed and I told them I had no idea what was even going on because communication with them and even yes communities was horrible. I called **** like I was told and no answered the phone as usual. Then I received a text telling me they were on a conference call and to call back to discuss the situation we were in. I asked them to email me to let me know because I was at work and called on my lunch break to talk and they did not answer. And that from my understanding I had to be out and wanted to know when that was. Then I got a rude text back telling me to bring the key. I dont even know who was texting me. I can provide the emails and the text messages. I admit to my part of the situation but much of this could have been prevented or handled differently if the company as a whole made communication more important than scamming people out of money. As far as the constable coming and removing items with them or whatever. I communicated with  ****** I did not want to give them the key because the trailer is in my name and I do not trust them being that they cant even have simple communication with me. She or **** could have called or emailed me back to inform me what was being done but they did not. As usual they never responded back or just said hey fyi this is going to happen on this day. Nothing. There was no note on the door of saying you have to be gone in 24 hours from the constable. Just a note mailed from ****** saying to have everything out by midnight on the 20th. 
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:04/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid lot rent since 2019 they took away the amount of lot I had making it so I cant even walk off my back porch so I do not have enough lot to emergency exit my house. Also they allow other lots to do whatever they want against the contract we sign but harass us about everything if we have a complaint they ignore us even if it violates our constitutional rights we arent even allowed to complain about the property manager who embezzles money there are toddler children running around with no parents which is not allowed

  

  Business Response

  Date: 04/21/2025

  After speaking with management, we were informed that we are working with our local attorneys on this matter. We consider this matter resolved at this time.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has no leeway. My mom is experiencing memory issues and we have tried to talk with management. On March 5 2025 my mom received a notice about her rent. I went to the office and was told that she owed $554. I indicated that I would be in the next day. When I showed up they had added another 50 Dollars. They did not tell me that it had to be paid on the 5th or there would be an additional charge. I called the corporate office and was told they would get back with me. Now ***** has come around and because we hadn't paid the 50 dollars there wasn't enough money in her account. So they have now tacked on another $75. My mother is 81 years old and has dementia and they are unwilling to talk with us because we are not on the lease. They have now threatened her with eviction. This corporation has no character. Because corporate hasn't returned my call in regards to the situation my mom now owes an additional $125. She already pays half of her Social security for lot rent and cannot afford the extra $125.

  

  Business Response

  Date: 04/22/2025

  After speaking with management, we were informed that ****** ******** uses the auto pay on the portal to pay her rent every month. In April, the amount she has a cap on it and her bill exceeded they cap amount so it did not pull. We reached out to her many times with no response from phone calls or door knocking. Her daughter ******* ******** came up to the office, who is not on the lease and we did not know who she was demanding we talk to her about her mom's account and we would not. She screamed and belittled us so we asked her to leave and she slammed the door so hard it rattled all windows. We did catch up with ****** on Wednesday 4/16. We went to her house and spoke to her son and her. They came down to the office within a half hour, explained why her rent did not pull and they used the computer in the office to make the corrections needed. If there are anymore more issues, ****** asked us to contact her son and we got his number. All is straightened out and her daughter ******* ******** due to her temperament and attitude will not be discussing anything moving forward. She was mad we would not talk to her not knowing who she was and filed a false claim against us. We consider this matter resolved at this time.

• Initial Complaint

  Date:04/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I informed the park back in January 2025, that we had the intentions of selling our mobile home to find a single family home. I was told by YES Communities that we had one of two options; the park could buy back our home OR we could apply for their "broker program", which essentially is the park being held responsible for marketing our home, making negotiations, setting up tours, etc. Upon agreeing to this, we noticed after 2 months of our home being on the market, we had almost 0 people inquiring, looking or anyone remotely interested in the purchase of our home. When this was brought to the sales associate dealing with our broker program, it was clear that something else was going on. The sales agent in the office, in short, was caught steering potential buyers away from our home. Management stated when asked about the status of the employee, was told "she is no longer with the company" and that the park would be purchasing our home back. When this was discussed, it was stated that we would need up to 30 days post close occupancy, as the sellers to our new home needed that time as well, and unfortunately we wouldn't be able to move in following closing on said new home. It was verbally okay'd that this would not cause any issues. Fast forward to two weeks later, where my husband signed the proper documents for the purchase agreement, and now are being told we can no longer rent the house for the 30 days post close and it is a "liability" even when requested to carry insurance, maintain property, and pay the amount required for rent. The management then changed the *** document to reflect their own choosing of ***, and now had changed the required move out date to vacate the premises when funds have been received. This leaves us no where to live with our newborn baby, animals and all our belongings. We are not asking for any special treatment, as it shows we can stay. Shown images are what we proposed and now what we are required to do.

  

  Business Response

  Date: 04/21/2025

  After speaking with management, we were informed that We are purchasing her home. We signed all the necessary paperwork for a ***. She needs the money from the purchase for her closing costs on her new house. Their closing is scheduled for 04/25. This is why she wants a date. All paperwork has been submitted to ******** ****** from inventory. Her next concern is staying 30 days after we relinquish the funds to her in which it would now be our home. I was told that this cannot happen due to liability reasons. I have not heard from anyone stating this has been approved. We consider this matter resolved at this time.

  Customer Answer

  Date: 04/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ********