Complaints
This profile includes complaints for Yes! Communities's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 287 total complaints in the last 3 years.
- 75 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/19/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
After 2 years of living here, paying rent on time and being a generally quiet neighbor I have had multiple requests To have maintenance come out and fix the air conditioning to no avail, despite it being 90 degrees in my home with Animals and a disabled wife I have been more than understanding and would have been pleased to leave a good review, However this is the worst place I have ever stayed PS the maintenance workers likes to assault people and the community manager is a Slum Lord and needs to be replaced as soon as possible Due to the fact that I have paid my rent on time, I have had my porch dangerous and broken for more than a month with no response from the maintenance or management and my home reaching 90 degrees with no response for over 3 days I was assaulted by maintenance crew ( mostly unrelated) And at this point am looking to be reimbursed for the rent that I have paid on time only to have my AC and other things in the home not work
Business Response
Date: 07/20/2022
Per ***************** Our new hire maintenance ************************* was assaulted by the resident. From what I was told, the incident happen around 430pm,when our maintenance ****** went to the home again to check on the A/C unit.They had been there multiple times and said the unit was working. So yesterday they went up to the home again , he started looking at the outside unit to see if it had frozen up. Once he started toward the home the resident stormed out the carport door and begin yelling at ******! He tried talking to the resident telling him that he was there to help him and the resident wouldnt let him speak. The resident started using abusive adult language with *************** ******, told him you cant talk to him like that and he was leaving. The resident then jump on ****** and put him in a choke hold in the head area and they fell to the ground. The altercation happen and ****** protected him, did not throw any punches and was not the aggressor. He just tried to get away from the resident, and resident also had his brother there threating ****** with a knife while the assault was happening. The Police arrived and handle the situation and Ive attached the Police report number. Ill be getting a copy of the report once its filed. After speaking with the Officers, the resident could be looking at possible assault charges. After speaking with our maintenance ****** this morning hes not feeling good and is thinking about pressing charges against the resident? I know what our policy is regarding any bodily harm, threats or assaults against our staff or vendors! Ill be filing for an immediate termination lease this morning with the attorney and completing the incident report for HR.Initial Complaint
Date:07/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid this business a security deposit $1120 to move to property ************************************************************ on April 21st 2021. I moved completely out the home in June 6th 2022. The keys were left in the home. June 7th we were supposed to do a walk through of the home together but my appointment ran over. I was in communication with the landlord ************ after my move out and they fail to advised me that a balance was remaining for damages. I was contacted in July 13th via text message that a overdue balance was due. Per my cousin who is a lawyer advised if I was not bodied within the 30 days timeframe I have the right to collect 3xs the amount of my security deposit per ARTICLE 3 Landlord Obligations SECTION *********. Ive asked for corporate email address and was provided the one online from their website and have yet to speak with anyone from corporate. The landlord advised the paper was printed on June 8th so that my complaint does not full within that article above. She also charging me for flooring the home for over $1200 & other minor charges. Pictures will be attach of the floor on move out, receipt of carpet cleaning, & other pictures of the home.Business Response
Date: 07/21/2022
Per local management: I advised ***************, home office sends out the ***** not local management. She moved out 6/7/22. I moved her out of the system, the day I received the keys to the home, on 6/7/22. The **** was created on 6/8/22, then sent out to her address, that she provided to me, at the time of move out. She contacted me weeks later, to advise that she had not received the breakdown, but was in touch with corporate. They advised her, that she had a balance due. So, she reached out to me, to ask about the breakdown (****) and why she was being charged and not getting her full security deposit back. I advised that she should have received the letter in June. But I gave her the breakdown of damages in the home. Vinyl flooring had to be replaced, 2 interior doors, paint, and a few blinds. Plus, she owed rent from 6/1/22-6/6/22. I also, went into the notes and emailed her over her ***** for her records.Customer Answer
Date: 07/21/2022
Complaint: 17580401
I am rejecting this response because: I was in touch with the former landlord weeks before I called her about the said damages for the home. She responded to one of the emails because we were in common about a door I purchased. I advised me she would pick the door up but that date I asked her was she still going to pick it up, she told me to cancel it. She never mentioned within that email it was added to whatever document shes referring too. I also email on June 30th asking about my refund and she never responded back. In the email she sent me June 14 she stated herself she do not know what happened but it was filled out the day after move out. Which is incorrect because I never was back to the home after June 6th. If it was filled out on June 8th why did she not communicate with me about canceling the door I purchase prior to the date I contacted her.
Sincerely,
*****************************
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