Complaints

This profile includes complaints for Yes! Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yes! Communities

  5050 S Syracuse St Ste 1200 Denver, CO 80237-3388

  
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  Yes! Communities

  426 Apache Trl Mulberry, FL 33860-3406

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  Yes! Communities

  489 Starratt Rd Ste 111 Jacksonville, FL 32218-6715

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  Fountain Springs

  1410 S 9th St Kalamazoo, MI 49009

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  Yes! Communities- Mariwood

  Indianapolis, IN 46234

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Within the prior 3 to 4 weeks, I had noticed a spot up against the wall that was wet from time to time. I thought it was our two year olds water that may be leaking when she throws it that way. Yesterday evening, I noticed when stepping in that area it was significantly more wet. From prior issues with the air conditioner, it had dawned on me that the hot water tank was just behind the wall. I reported the issue that evening just before they closed and they were great about sending a maintenance man to take a look the very next morning. He confirmed there was a leak and that per the contract the company will give us a call. Its now later this evening and Ive noticed its getting more excessively wet, and even one area is soaked and darkened. Im not sure if this is safe and there is zero option for emergency services anywhere that I can find online or in the lease contract. This is my last resort as I hope it brings attention to the concern. *** never had an issue with no emergency maintenance anywhere *** leased prior to this. **this is a lease, not a buy. And the maintenance man said this was a very old hot water tank and recommends this needs replaced.

  

  Business Response

  Date: 07/18/2025

  After speaking with management, we were informed that the resident called me this morning, and he explained to us what was going on and we told him that we would get ahold of ******* today and have them come out to check the hot water tank out. ******* will call them and set of a time on when they can come out. He then ask if maintenance could come and turn off the hot water tank till ******* can get to the home and check it out. I said I would have them do that for them. We consider this matter resolved at this time.

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23616914
  
  I am rejecting this response because:

  Correct, this happened today. 07/18/2025. This is not root of the problem that prompted the BBB involvement. Its the lack of an emergency maintenance line/number. I spoke with the front office today, 07/18/2025, who verified their office number should ring to an emergency number after hours. I confirmed it does not as I tried calling multiple times. No recourse was offered - not even an offer to look into it and rectify it. Im asking the following to be fixed: have an emergency maintenance line reroute after hours calls by prompt as needed for renters. Thank you.
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 07/24/2025

  After speaking with management, we were informed that we spoke with *******. We informed her that our after-hours line works with the actual office number. During business hours, her request would go through the community office. If after 6:00 pm weekly or 2:00 pm on Saturdays, she would then need to hit the prompt for maintenance,which will then connect her to the after-hours line. We also explained that if no one answers to always leave a detailed message with name, good contact number, and site number/address for quick follow-up. This has been resolved,and she is happy with the information. We consider this matter resolved at this time.

  Customer Answer

  Date: 07/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. I spoke with someone at the main office this morning and confirmed the after hours prompt for emergency maintenance has *recently* been added. I tried calling a few morning prior and confirmed it is now a prompt, whereas prior it was not a prompt. At this time, I find that this resolution to this specific matter, is satisfactory to me. Thank you for resolving this. 
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:07/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am seeking your assistance in resolving a serious issue involving an erroneous debt submission to a collection agency and subsequent damage to my credit score, which Yes! Communities has failed to address despite repeated attempts on my *************: The Breakers, ************, ** On May 14, 2025, I was contacted by *********************** regarding an alleged debt of $277.02. Upon receiving this notice, I immediately contacted the property manager at The Breakers. He acknowledged that it was likely a mistake and assured me it would be handled. However, to date, no evidence, justification, or statement of this debt has ever been provided to me. My online portal shows no such charges, nor was anything ever mentioned verbally or presented on any statement. We have consistently been in good standing with our lot rent.Despite numerous follow-ups, the property manager has provided no resolution, offering only vague responses such as "I am working on it." This lack of action and communication is deeply frustrating and *************** Equifax score, previously over 800, dropped by 52 points, and my ********** score, also over 800, dropped by 32 points. I have directly disputed this with ***********************, who informed me that The Breakers needs to provide a statement confirming no amount is due. However, Yes! Communities has failed to provide this crucial documentation or respond appropriately to my requests.This situation is particularly concerning as it occurred shortly after we successfully closed on a home in April. The suggestion now is maybe a charge was left on the first property we inquired about feels deceptive. Yes! Communities had no trouble contacting me during the home purchase process. The sudden difficulty in communication for resolving this critical issue suggests, at best, sloppy business practices, and at worst, intentional miscommunication and fraud.

  

  Business Response

  Date: 07/18/2025

  After speaking with management, we were informed that we have submitted the request to close the collection account with NCS.7/17/2025 at $0. We consider this matter resolved at this time.

• Initial Complaint

  Date:07/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented from yes communities for approx. 2 years . I moved in June 1, 2023 and moved out May 31st, 2025. Since moving out I have not received my security deposit nor an itemized list of all or if any possible damages or cost that would be deducted from my security deposit. I spoke to leasing office agent ******** ******* on May 9th, 2025 about the move out process . She emailed me a intent to vacate form that she wanted me to fill out . I filled the form out and put my forwarding add**ess on the form as it asked and sent back to ******** *** 12, 2025. On June 25th I finally spoke to ******** after calling the office a numerous of time and she advised me the move out was done and she sent it to corporate whom will mail me out the security deposit to my forwarding ad**ess . I still have not received anything not a check or a move out final inspection letter. On July 3rd, 2025, I was finally able to get a hold of someone in the office and was told my security deposit is handled by corporate and the ad**ess its been sent to is win**idge ** in ***** springs ******* ! This is not the ad**ess I listed for my forwarding ad**ess , this is not the ad**ess I provided ******** with when she called as well. She was very rude about the situation and I called corporal and left a voicemail still no call back . I was told by ******** to put in a change of ad**ess which I did but thats crazy considering I havent got mail at that ad**ess in over two years . Ive seen in a lot of reviews yes communities delays sending out security deposits . It has been more than 30 days since i moved out and i have not received my security deposit nor detailed documentation about final move out and that is illegal in the state of **** to not have those things to the tenant within 30 days of move out

  

  Business Response

  Date: 07/08/2025

  In order to properly assist you Please provide the community full name, Site/lot number, and full address you used to reside at?

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23555388
  
  I am rejecting this response because: this was the only option to reply. My address was ****************************************** . The lot number I lived in was 60 . The community manager is ******** ******* . The location of the community is in ************, **** and the community name is called ************* - yes communities
  
  Sincerely,
  
  Malianna *******

  

  Business Response

  Date: 07/11/2025

  After speaking with management, we were informed that they spoke to Malianna today at 11:42am she stated she understands the process and she will wait another week or two to receive check as she has put in a change of address. She stated if she does not receive it she will email me to but in a new check request. This issue has been resolved, and we will make sure to update as needed. We consider this matter resolved at this time.

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The office is always empty. No is ever on site. They forced us to buy gravel and stones to extend our driveway and now that we have spent that money to follow their rules, they are now stating it's not allowed and must remove it. They are crooks that are constantly looking for some way to add charges to a customer's monthly bills. Not a good company. Should be sued into oblivion.

  

  Business Response

  Date: 07/08/2025

  After speaking with management, we were informed that The Hampton Office is open we do rotate or days from ************* to dynamic and we do have a sign the days we do. For the gravel we spoke with Mrs. ******* to let her know that gravel was not allowed she mentation to me that the previous manger approved it and i let her know its not allowed it has to be concrete due to not busting any water lines and she was upset that they told her gravel was allowed. We consider this matter resolved at this time.

  Customer Answer

  Date: 07/12/2025

   
  Complaint: 23549375
  
  I am rejecting this response because:
  

  It does not address the fact that we were forced to buy something that is now not allowed anymore and we are not being reimbursed for it. That is ridiculous.
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 07/18/2025

  After speaking with management, we were informed that we do not reimburse for anything that was not told to buy past CM gave the ok but she did not force anyone to buy it parking on gravel is still parking on the grass and that is not allowed its in the community guidelines they are allowed to put down a concrete pad. This is company guidelines. We consider this matter resolved at this time.

  Customer Answer

  Date: 07/18/2025

   
  Complaint: 23549375
  
  I am rejecting this response because:

  We were forced to buy stones or we would have our car towed. There was no choice. We were told to put stones or gravel down or our car would be towed. We bought and put stones down. Now we are told that's not allowed. We were forced to buy them.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off my home lease in May and was informed they could buy said home off of me before June first to avoid me paying June rent.... Tomorrow is the 1st day of July and I can't get anyone at corporate to get back to me on where my proof of payoff is. When I finally do get someone to call me back, they leave a generic message asking if I still need help, then giving me the automated number to call, that I've been calling daily for a couple weeks now. They are jerking me around to keep collecting rent payments, and I'm done.

  

  Business Response

  Date: 07/01/2025

  Can you please provide you community full name and full address to locate your account. 

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23539303
  
  I am rejecting this response because:
  I would prefer not to post one of my recent addresses on something that could be shared publicly. This is why until yesterday I have been calling your headquarters daily. 
  Sincerely,
  
  ******* ********

  Customer Answer

  Date: 07/02/2025

  Merrywood Estates 

  *************************************

  

  Business Response

  Date: 07/09/2025

  After speaking with management, we were informed that we spoke to the resident yesterday and today on the phone. She explained that she was sorry that she had called the BBB but she was frustrated with the amount of time it was taking to receive her title. I did let her know that the selling of her home to Yes would follow our process and I did not mention to her it would be done by a specific time. She has now sold her home to an approved applicant and will hand over title when it comes to her. She holds no grudge against Yes and is very thankful that we have helped her to find a buyer and she can move on with her new home. The issue has been resolved, and the resident is happy with the outcome. I have also told her she can reach out to me any time if she has questions until the title is in her possession.We consider this matter resolved at this time.

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23539303
  
  I am rejecting this response because:

  I want to state that corporate did nothing to help facilitate this, as I'm still waiting on documentation from them with no response or time frame of when I will get my paperwork, but the local community manager for the site was absolutely amazing in helping us find a way to make things work so we were not getting charged rent for an empty house, and the company as a whole made their money. Corporate still needs to work on actually replying to concerns and taking issues seriously. 
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was towed off of my property without proper notice. I have lived in my community for 25+ years and have always used part of my yard, which is in front of my driveway, for parking. Unlike some other residents I do not have a 3 car driveway. I have called the office at least 12 times and left several messages to no avail. I am also in the process of seeking legal action.

  

  Business Response

  Date: 07/08/2025

  After speaking with management, we were informed that On June 26, 2025, we was informed that a resident at ***************** had their vehicle towed for being parked on the grass, which is a clear violation of our community guidelines. As outlined in our policies, parking on non-designated surfaces such as grass is not permitted, as it can lead to property damage and negatively affect the appearance and upkeep of the community. Our contracted towing company, Chief's Towing, is responsible for enforcing parking regulations throughout the property. They conduct independent patrols and are authorized to tow vehicles that are found in violation without prior notice. This process is in place to ensure consistency and fairness in the enforcement of our community rules. After being made aware of the incident, we spoke directly with the resident ****** *** to address the situation and provide clarity on why the vehicle was towed. I explained the communitys policy regarding proper parking and the role of Chiefs Towing in enforcing those ************* ensure the resident had all necessary information moving forward, I also sent a follow-up email that included a copy of the community guidelines, with the relevant section on parking violations highlighted. I encouraged the resident to review the document and reach out with any questions or concerns.We consider this matter resolved at this time.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes! Communities changed their trash pick up to priority waste. Over the last year they have increased our mo they trash pick up to $16 and multiple time we go about a month with no trash pick up and trash sitting out in all the streets attracting flies and feral cats. The park office refuses every time to help us get it picked up and will not talk to us. They refer us to them. Just got an email that there is NO ETA for trash pick up after it already sitting for 2 weeks. Im not understanding why we are paying a service we cannot use. In addition part of our high rent is due to the amenities yet we have not had access to our own outdoor pool a single time this summer. Again Yes!/Westbridge have NO *** on when our pool will be able to access. I feel we are getting scammed and over charged then denied services we pay for monthly, they need to be investigated.

  

  Business Response

  Date: 06/27/2025

  After speaking with management, we were informed that GFL sold the trash pick up to Priority Waste. We continue to address issues with Priority Waste and are working to negotiate a resolution for them not picking up the trash. Our Pool was done pending final inspections, and we sent a message to all residents today at 1:52pm that the pool is now open for use. However, the indoor pool has been open all year. We consider this matter resolved at this time.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My parent has lived in this 55+ community for over six years. There is an overflow parking area where residents have traditionally parked their cars, for example, when family visits or when they need access to items in their garage. Three months ago, the community manager had my parent's car towed from this overflow ****** that time, there were no visible signs indicating parking restrictions or permit requirements. I spoke with the manager and expressed my concerns about the lack of notice or signage. Despite this, we were forced to pay $350 to retrieve the vehicle from the towing company. The manager refused to reimburse us.Shortly afterward, new signs were posted stating that permits were now required for parking. I contacted the manager to ask about the permit process. She informed me that the permit was only required for overnight parking.However, just one week later, my parents car was towed again, this time after being parked for only one hour in the afternoon. When I contacted the manager again, she admitted that she had provided incorrect information, saying, I'm sorry for giving your parent the wrong information.Despite her admission and the fact that my parent had to pay over $300 again to recover the vehicle, the manager refused to issue a refund. When I told her I would file a complaint, she responded dismissively: Go ******** concern is that this behavior is unfair and predatory (Someone is getting paid to tow the cars), especially given that this is a senior community (55+). Residents, many of whom are on fixed incomes, should be treated with respect and given clear, consistent information. At the very least, a refund should be issued for the towing fees, which resulted from miscommunication and lack of proper notice.First Towing: 02/03/2025 Second time: 06/23/2025

  

  Business Response

  Date: 06/24/2025

  Thank you For contacting us. Can you please provide your parents information? Please provide community full name, Site/lot number, full address and there full name?

  Customer Answer

  Date: 06/24/2025

   
  Complaint: 23509949

  I have rejected the resolution because the business is requesting additional information, which is provided below.
  
  

  Community: ***************, Address: *****************************************

  Benachir Jarachi

  ****************

  *************** ****
  
  Sincerely,
  
  ******* Jarachi

  

  Business Response

  Date: 06/27/2025

  After speaking with management, we were informed that we have had numerous instances with Residents not complying to the parking regulations in our Park. They are very clearly outlined in the lease that each of them has signed. I have sent out emails reminding residents of the Community Guidelines and why it is important to our community that they are followed. The area this is referring to is an area that initially was designated as 'overflow parking' during the day time hours only. This particular resident and a couple of others living across from this area consistently took advantage and parked cars there overnight. According to my understanding of Fair Housing, I could not continue to overlook this and explored ways that I could correct it and still provide services to my residents that would allow for limited overnight parking. Initially, we started out with allowing parking in that lot during the day and permit parking only overnight. There are only 6 parking spots and interest for overnight parking increased to where I changed it to completely permit parking only and posted signs to that effect. I left the signs up for roughly 2 weeks before I initiated patrolling of the park for parking violations. The first day, I contacted everyone on that stretch of road trying to find out who's car was parked there to keep them from getting towed. While I was there, the owner of the car came out to leave the park. He had been there to visit with his family. I explained that this was now completely Permit Parking Only and he told me that I had told him it was only permit required if parking overnight. I explained that that had changed due to increased interest in the overnight parking option. The following evening when the Park was being patrolled, his father's car was parked there, and it was towed. I understand that being towed is costly and frustrating, but I believe I gave ample notice and time to avoid being towed. Additionally, the resident who's car was towed has ample room in their driveway. They had expressed that they just don't like having to move cars in and out to accommodate each other's comings and goings. I was not rude nor dismissive to the resident nor his son during our conversations. We consider this matter resolved at this time.

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23509949
  
  I am rejecting this response because:

  I am writing to formally address the repeated towing of my familys vehicle and the unclear, inconsistently enforced parking policy changes that led to these incidents.
  I have been a resident of this community for over six years. During that time, I have always tried to comply with the rules and contribute positively to the neighborhood. Unfortunately, the recent towing of my parents' vehicle, twice,costing around $350 each time, has left me frustrated and disappointed.
  1. Unclear and Sudden Policy Change
  When I spoke with your office after the first towing incident, I specifically asked that clear signage be posted to avoid future confusion. You did put up signs,and I called to ask about the new parking rules. At that time, I was clearly told that permits were only needed for overnight parking, not during the day. I communicated that to my family in good faith.
  Then, just before the second incident, I was informed that the rules had changed again, now requiring permits at all times, and I was only told the night before. Since I translate all information for my elderly parents, I didnt have time to notify them before their car was towed again.
  2. Lack of Reasonable Notice or Grace **************** changes should be clearly posted, explained in writing, and enforced only after a fair notice period. Towing a vehicle within 24 hours of notifying a resident of a new rule is not only unfair, it shows a lack of consideration for the residents, especially elderly individuals who may need additional time to adjust.
  3. Questionable Justification
  You stated the change was due to increased interest in overnight parking. However, I live directly across from that lot, and it is frequently empty, both during the day and night. This contradicts the reason given for the stricter enforcement.
  4. Failure to Consider Resident Needs
  My parents are elderly, and we often park one of their cars nearby to avoid them having to shuffle vehicles or walk long distances. We have always tried to be respectful of the rules and of our neighbors. Towing their vehicle twice, without real notice or an opportunity to respond to sudden rule changes, feels punitive and unnecessary.
  
  Request for Resolution
  I am asking for the following:
  A full refund of the $650 paid for both towing incidents.
  A commitment to give proper written notice in advance of any future rule changes, especially those that could lead to fines or towing.
  Assurance that the communitys policies are being applied fairly and consistently to all residents.
  I hope this can be resolved promptly and respectfully.
  
  Sincerely,
  
  ******* Jarachi

  

  Business Response

  Date: 07/09/2025

  After speaking with management, we were informed that we placed signs up to clarify that this was going to be parking by permit only. I had originally intended for this to just be to address the disregard of rules for overnight parking. This did not resolve the issue, so I further enforced the lease agreement and compliance with Fair Housing by just making that parking area completely Permit Parking Only. When I changed to ************** only, I allowed the residents about 2 weeks before I enlisted the services of a towing company to patrol the park to negate parking anywhere it was not allowed. Unfortunately, some people did not choose to obey the clearly posted signs. I did attempt to contact every home on that street to notify them of the potential of being towed. There were 2 or 3 homes I got no answer when I called. This particular resident's son happened to be coming out to his car at that time and I told him of the changes that had been made instead of calling his father. Again, it is unfortunate that this had to be implemented at all, but we cannot allow one or two people to disregard the rules - it is at their own risk of the consequences. we are not sure who is actually filing this complaint because the complainant switches back and forth between the resident and his son. Only the resident lives in the Community to my knowledge as the son is not on the lease or Community records as an approved resident. The son states that they park their cars in that lot to avoid having to jockey cars and avoid walking long distances, but in this 270-home, 55+ Community, other residents find a way to comply to the leases they have signed. Unfortunately, we cannot make exceptions for a few. If the family wishes, they can file for an exception with Fair Housing at: ************************************** which, if approved, would allow for other consideration. We consider this matter resolved at this time.

  Customer Answer

  Date: 07/19/2025

  Thank you for your response. I respectfully continue to reject the businesss position and consider this matter unresolved.
  I am writing on behalf of my elderly parents,who are long-term residents of this 55+ community. I serve as their translator,as English is not their first language.
  Here are my continued concerns:

  
  1. Lack of Clear, Consistent, and Timely Communication
  While the business claims that signs were posted and ample notice was given, the first towing occurred when no signs were posted at all.After I raised concerns, signs were added. I then called the office to clarify the new policy and was explicitly told by the manager that permits were only required for overnight parking.
  Despite this assurance, the rules were changed again, and the same vehicle was towed less than 24 hours after the change was communicated to me verbally. As the sole translator for my parents, I did not have time to inform them before the vehicle was removed again, resulting in an additional $300+ fee.

  
  2. Unfair Enforcement on Seniors
  The sudden and inconsistent rule changes, paired with towing elderly residents vehicles, feels not only punitive but also deeply lacking in compassion for a senior community. If the goal is enforcement, a modest fine,similar to those issued by cities for minor parking violations, would have been more appropriate. Even state and city governments rarely issue fines exceeding $30.
  Towing should be a last resort, typically reserved for vehicles creating safety hazards or blocking access. That was not the case here. Instead, my parents car, like those of other seniors with limited mobility and health issues, was towed to a remote location across town with excessive fees. This is a disproportionately harsh response for elderly individuals, many of whom live on fixed incomes.
  Actions like this do not reflect well on the company you represent. Rather than fostering a respectful and supportive environment for senior residents, this approach suggests a lack of empathy and consideration for the people this community is designed to serve.

  
  3. Deflection Rather Than Accountability
  Rather than taking responsibility for the lack of signage,inconsistent information, and the unreasonable timing of enforcement, the businesss response deflects from the actual complaint. It questions whether I,the complainant, reside in the community, even though I have been transparent from the beginning that Im speaking on behalf of my elderly parents, who are the residents. As their translator and advocate, I have every right to raise concerns, especially when they are directly affected by these actions.
  Additionally, the mention of an exception with Fair Housing feels like another attempt to shift responsibility. If management truly believed that my parents might qualify for a parking accommodation due to age or health concerns, they should have proactively informed us of that option, before towing the vehicle twice. Suggesting this path only after the fact, and after the financial and emotional burden has already been imposed, is not a genuine solution. It sidesteps the real issue: the community failed to provide consistent, timely, and compassionate communication and enforcement.

  
  4. Desired Resolution Remains the Same
  I once again request:
  A refund of $650 for both towing incidents.
  A commitment to ensure that all senior residents are clearly informed and adequately notified in advance of any future rule changes.
  A review of the policy enforcement practices in senior communities like this one to ensure fairness, dignity, and transparency.
  I hope we can still find a fair and respectful resolution.
  Sincerely,
  
  

  
  

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property manager, ****** ***** and the leasing agent, **** ****** and the maintenance tech, ***** have been aware that I have not had any A/C and before it got hot, my heater was also. not working. I have contacted them several times and have submitted multiple work orders to no avail. They will come and fix one thing and then not come back to complete the rest. I have not had working A/C in this hot weather for almost 2 weeks now. They brought me a portable A/C, and when I connected it to the living room area, it busted the breaker which now I don't have electricity in the living room area to the ceiling fan, exterior lights, nor the outlets alongside the hallway. They keep telling me that they have to contract a third party, and then the contractor never shows up. When I call the emergency after hours number, they never answer. I feel that because I am elderly (82 y/o veteran), they don't want to help me. I do feel discriminated against. Due to my suffering in this hot weather and the fact that they have not made this an urgent request, I would like them to give me a discount on my next month's rent of 10% off.

  

  Business Response

  Date: 06/27/2025

  After speaking with management, we were informed that Everything has been taken care of. A/C repaired and running. No concession or discount was given. A 2nd company, ******************* was sent out to home and June 12th and motor was replaced the 13th. Between the last work order, portal units were placed inside the home. Due to the units placed, the there was a electrical shortage which lead maintenance reported to the home the following day after the call. Refrigerator and most of the electric was able to be repaired. I was in contact with Ms. **** (daughter) in between with updates. We consider this matter resolved at this time.

  Customer Answer

  Date: 06/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They are aware that if they fail to respond to my concerns and work orders in a timely manner, I now have a direct line to the city's code enforcer and they are aware that I will contact her directly so they may be cited. My home was in the 90 degrees for almost a week and they sat around until my daughter put pressure on them to expedite this work order. 
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well i have lived in ************ gor over 20 years never had central air every one was made to take ac out . They dont have enough parking and complain about everything

  

  Business Response

  Date: 06/17/2025

  After speaking with management, we were informed that we Spoke with ***** in the office and explained that we are not saying no to portable AC units but we do not allow window ac per the community guidelines. We send resident an email. Please see below. We consider this matter resolved at this time.

  Email sent: Per the lease agreement, window air conditioning units are not permitted in our community. This policy helps maintain the safety, appearance, and structural integrity of the buildings.
  However, we do allow portable air conditioning units that sit inside the home and vent through a window or sliding door using an appropriate kit. Many residents find this to be an effective and compliant alternative.
  Additionally, we offer a Resident Payback Program, which can help with the purchase or setup of an AC unit. If youre interested, we would be happy to schedule a meeting to discuss this option in detail and find a solution that works for you.
  Please note that all window air conditioning units must be removed within 24 hours of receiving this notice to comply with community policies and your lease agreement.
  We appreciate your understanding and cooperation. Please feel free to contact the office to discuss the Resident Payback Program or if you have any questions regarding compliant cooling options.