Complaints

This profile includes complaints for Yes! Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Yes! Communities

  5050 S Syracuse St Ste 1200 Denver, CO 80237-3388

  
• 

  Yes! Communities

  411 River Bay Dr Tampa, FL 33619-4026

• 

  Yes! Communities- Mariwood

  Indianapolis, IN 46234

• 

  Yes! Communities d/b/a Hidden Oaks

  100 Castle Dr Gainesville, FL 32607

• 

  Yes! Communities d/b/a The Breakers

  9101 Normandy Blvd Jacksonville, FL 32221

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid off my home lease in May and was informed they could buy said home off of me before June first to avoid me paying June rent.... Tomorrow is the 1st day of July and I can't get anyone at corporate to get back to me on where my proof of payoff is. When I finally do get someone to call me back, they leave a generic message asking if I still need help, then giving me the automated number to call, that I've been calling daily for a couple weeks now. They are jerking me around to keep collecting rent payments, and I'm done.

  

  Business Response

  Date: 07/01/2025

  Can you please provide you community full name and full address to locate your account. 

  Customer Answer

  Date: 07/01/2025

   
  Complaint: 23539303
  
  I am rejecting this response because:
  I would prefer not to post one of my recent addresses on something that could be shared publicly. This is why until yesterday I have been calling your headquarters daily. 
  Sincerely,
  
  ******* ********

  Customer Answer

  Date: 07/02/2025

  Merrywood Estates 

  *************************************

  

  Business Response

  Date: 07/09/2025

  After speaking with management, we were informed that we spoke to the resident yesterday and today on the phone. She explained that she was sorry that she had called the BBB but she was frustrated with the amount of time it was taking to receive her title. I did let her know that the selling of her home to Yes would follow our process and I did not mention to her it would be done by a specific time. She has now sold her home to an approved applicant and will hand over title when it comes to her. She holds no grudge against Yes and is very thankful that we have helped her to find a buyer and she can move on with her new home. The issue has been resolved, and the resident is happy with the outcome. I have also told her she can reach out to me any time if she has questions until the title is in her possession.We consider this matter resolved at this time.

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23539303
  
  I am rejecting this response because:

  I want to state that corporate did nothing to help facilitate this, as I'm still waiting on documentation from them with no response or time frame of when I will get my paperwork, but the local community manager for the site was absolutely amazing in helping us find a way to make things work so we were not getting charged rent for an empty house, and the company as a whole made their money. Corporate still needs to work on actually replying to concerns and taking issues seriously. 
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:06/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was towed off of my property without proper notice. I have lived in my community for 25+ years and have always used part of my yard, which is in front of my driveway, for parking. Unlike some other residents I do not have a 3 car driveway. I have called the office at least 12 times and left several messages to no avail. I am also in the process of seeking legal action.

  

  Business Response

  Date: 07/08/2025

  After speaking with management, we were informed that On June 26, 2025, we was informed that a resident at ***************** had their vehicle towed for being parked on the grass, which is a clear violation of our community guidelines. As outlined in our policies, parking on non-designated surfaces such as grass is not permitted, as it can lead to property damage and negatively affect the appearance and upkeep of the community. Our contracted towing company, Chief's Towing, is responsible for enforcing parking regulations throughout the property. They conduct independent patrols and are authorized to tow vehicles that are found in violation without prior notice. This process is in place to ensure consistency and fairness in the enforcement of our community rules. After being made aware of the incident, we spoke directly with the resident ****** *** to address the situation and provide clarity on why the vehicle was towed. I explained the communitys policy regarding proper parking and the role of Chiefs Towing in enforcing those ************* ensure the resident had all necessary information moving forward, I also sent a follow-up email that included a copy of the community guidelines, with the relevant section on parking violations highlighted. I encouraged the resident to review the document and reach out with any questions or concerns.We consider this matter resolved at this time.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Yes! Communities changed their trash pick up to priority waste. Over the last year they have increased our mo they trash pick up to $16 and multiple time we go about a month with no trash pick up and trash sitting out in all the streets attracting flies and feral cats. The park office refuses every time to help us get it picked up and will not talk to us. They refer us to them. Just got an email that there is NO ETA for trash pick up after it already sitting for 2 weeks. Im not understanding why we are paying a service we cannot use. In addition part of our high rent is due to the amenities yet we have not had access to our own outdoor pool a single time this summer. Again Yes!/Westbridge have NO *** on when our pool will be able to access. I feel we are getting scammed and over charged then denied services we pay for monthly, they need to be investigated.

  

  Business Response

  Date: 06/27/2025

  After speaking with management, we were informed that GFL sold the trash pick up to Priority Waste. We continue to address issues with Priority Waste and are working to negotiate a resolution for them not picking up the trash. Our Pool was done pending final inspections, and we sent a message to all residents today at 1:52pm that the pool is now open for use. However, the indoor pool has been open all year. We consider this matter resolved at this time.

• Initial Complaint

  Date:06/11/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property manager, ****** ***** and the leasing agent, **** ****** and the maintenance tech, ***** have been aware that I have not had any A/C and before it got hot, my heater was also. not working. I have contacted them several times and have submitted multiple work orders to no avail. They will come and fix one thing and then not come back to complete the rest. I have not had working A/C in this hot weather for almost 2 weeks now. They brought me a portable A/C, and when I connected it to the living room area, it busted the breaker which now I don't have electricity in the living room area to the ceiling fan, exterior lights, nor the outlets alongside the hallway. They keep telling me that they have to contract a third party, and then the contractor never shows up. When I call the emergency after hours number, they never answer. I feel that because I am elderly (82 y/o veteran), they don't want to help me. I do feel discriminated against. Due to my suffering in this hot weather and the fact that they have not made this an urgent request, I would like them to give me a discount on my next month's rent of 10% off.

  

  Business Response

  Date: 06/27/2025

  After
  speaking with management, we were informed that Everything has been taken care of. A/C repaired and running. No concession or discount was given. A 2nd company, Times Refrigeration was sent out to home and June 12th and motor was replaced the 13th. Between the last work order, portal units were placed inside the home. Due to the units placed, the there was a electrical shortage which lead maintenance reported to the home the following day after the call. Refrigerator and most of the electric was able to be repaired. I was in contact with Ms. Soto (daughter) in between with updates. We consider this matter resolved at this time.

  Customer Answer

  Date: 06/27/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23457615, and find that this resolution is satisfactory to me. They are aware that if they fail to respond to my concerns and work orders in a timely manner, I now have a direct line to the city's code enforcer and they are aware that I will contact her directly so they may be cited. My home was in the 90 degrees for almost a week and they sat around until my daughter put pressure on them to expedite this work order. 
  
  
  
  Sincerely,
  
  
  
  Antonio Corrales

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Well i have lived in ************ gor over 20 years never had central air every one was made to take ac out . They dont have enough parking and complain about everything

  

  Business Response

  Date: 06/17/2025

  After
  speaking with management, we were informed that we Spoke with Jamie in the office and explained that we are not saying no to portable AC units but we do not allow window ac per the community guidelines. We send resident an email. Please see below. We consider this matter resolved at this time.

  Email sent: Per the lease agreement, window air conditioning units are not permitted in our community. This policy helps maintain the safety, appearance, and structural integrity of the buildings.
  However, we do allow portable air conditioning units that sit inside the home and vent through a window or sliding door using an appropriate kit. Many residents find this to be an effective and compliant alternative.
  Additionally, we offer a Resident Payback Program, which can help with the purchase or setup of an AC unit. If you’re interested, we would be happy to schedule a meeting to discuss this option in detail and find a solution that works for you.
  Please note that all window air conditioning units must be removed within 24 hours of receiving this notice to comply with community policies and your lease agreement.
  We appreciate your understanding and cooperation. Please feel free to contact the office to discuss the Resident Payback Program or if you have any questions regarding compliant cooling options.

• Initial Complaint

  Date:06/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I done my lawn two days prior and then the next Monday or Tuesday they will come out and force mow it then charge an extra $50 and then the first time they said they mowed my yard and they never did I mowed and was charged the $50 anyway try to talk to the office, but they said they can't do anything about it but put me on the list for next week for free, but that hasn't happened

  

  Business Response

  Date: 06/17/2025

  After
  speaking with management, we were informed that we Spoke with Deshanne , explained that she was not charged for the second mow that was performed today and explained how to avoid the mow fee in the future. She was happy and understands how to avoid it moving forward. We consider this matter resolved at this time.

  Customer Answer

  Date: 06/17/2025

  In the future I don't want to be charged a force mow when I physically sat outside and watched the mowers not touch my lawn at all it's not about paying but it's for paying for a service that wasn't done every week it's a new 50$ and I do my own lawn that's 200$ a month I just want to pay for things I actually receive yes I do understand I'm a very understanding person I just wasn't happy with being charged and not receiving service for the future it would be very nice for them to just resolve the issue I'm a resident I always pay on time never have any issues

  

  Business Response

  Date: 06/17/2025

  After
  speaking with management, we were informed that she was not charged for the second mow that was performed today and explained how to avoid the mow fee in the future. She was happy and understands how to avoid it moving forward. We consider this matter resolved at this time.

  We send resident a follow up email:

  Our community maintains lawn care standards to ensure a well-kept appearance for all residents and to uphold property values. As stated in the community guidelines, all residents are responsible for keeping their lawn maintained and cut by Monday at 9:00 AM each week. 

   In this instance, the grass at your home was not mowed by the deadline. To prevent overgrowth and maintain community standards, our landscaping team performed a force mow, and as outlined in the lease agreement and community policies, a $50 charge is applied each time this service is necessary.

  To avoid future charges, we strongly encourage you to mow your lawn as close to Monday as possible. For optimal appearance and compliance, the grass should be kept at a height of no more than 3 inches, with an ideal height around 2.5 inches, similar to the grass around the office and common areas.
  
  We appreciate your understanding and cooperation in helping keep our community looking its best. If you have any questions or need assistance with scheduling your lawn care, please feel free to contact our office.

  
  

• Initial Complaint

  Date:06/02/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is quick to email me and text me when they need a resolution, but don't answer emails when I need to get ahold of them and they don't answer the office phone either. I've been calling for weeks trying to resolve the matter of me moving out and ending my lease, but they are not interested in helping if it doesn't mean more money for them. I'm trying to save the situation from involving legal action and they are not wanting to work with me. I sold my property there, and they don't want to provide me with a copy of my lease, or any answers really, so that i can take actions according the lease agreement and they have no desire to work with me or to answer me to avoid anything legal happening. I wish to just be let out of the lease and no be charged anything else and I won't need to take anything to court.

  

  Business Response

  Date: 06/02/2025

  Hello Nancy, Can you provide the community full name you currently reside at and your full address including your site/lot number?

  Customer Answer

  Date: 06/02/2025

   
  
  Complaint: 23408446
  
  
  
  I am rejecting this response because: you have that information. I’ve been trying to call you all and text and email and nothing has had a response. I USED to live in lot #362 and don’t anymore. I’ve given notice, I’ve responded to texts, and emails when you need me but you don’t have the decency to do the same back. This is what I resorted to, so, since you have that information, you know how to reach me. 
  
  
  
  Nancy Gillette

  

  Business Response

  Date: 06/04/2025

  We are unable to verify this residents account. In order to properly look in to this and look in to the concern we would need Community full name, Site/lot number and/or full address. Thank you

  Customer Answer

  Date: 06/04/2025

   
  
  Complaint: 23408446
  
  
  
  Burntwood is the community name in Oklahoma City. 3308 se 89th st. 
  
  
  
  Sincerely,
  
  
  
  Nancy Gillette

  

  Business Response

  Date: 06/05/2025

  After reviewing the information Nancy Gillete has provided Community Burntwood in Oklahoma City, #362 in  3308 se 89th st. we are unable to locate her account. We consider this matter Resolved. 

  Customer Answer

  Date: 06/05/2025

   
  
  Complaint: 23408446
  
  
  
  I am rejecting this response because: not resolved! I still haven’t been called by anyone. It’s under my previous last name Acevedo. I need someone to reach out to me and give me in writing that I’m no longer liable for that lease and there’s nothing I need to pay more. This is not resolved until I get written confirmation. Otherwise I’ll keep this for my records to present in court that you consider the matter resolved. 
  
  
  
  Sincerely,
  
  
  
  Nancy Gillette

  

  Business Response

  Date: 06/05/2025

  Hello Nancy, In order for us to look in to your concern we need full details to locate your account. Please provide your full name on lease, Community name, Site/lot number and full address to look in to your concern. with the information you are providing I am not able to locate your account.  Thank you

  Customer Answer

  Date: 06/05/2025

   
  
  Complaint: 23408446
  
  
  
  I am rejecting this response because: Nancy Acevedo Del Valle. You have that information under that location for site #362 like I’ve mentioned before. My number is also on file because I’ve been texted on it before regarding rent payments. To contact me you have my number and my email on file. I’ll be expecting contact today. 
  
  
  
  Nancy Gillette

  

  Business Response

  Date: 06/09/2025

  After
  speaking with management, we were informed that onsite spoke with Nancy and She understands we have been in contact with Andrew Stevenson the buyer of her home. He is in the process of completing a site lease application. we address the broker listing agreement signed 04/18/2025 and the cancelation of the listing agreement dated 03/26/25. She understands since she sold the home 04/18/2025 for $25k she is responsible for paying the community the broker fee of 8%. She said she is willing to pay $2500. We talked to Priscilla our broker sales coordinator which agreed with the $2500 broker fee. We will be working with the buyer on the site lease and with seller on the broker fee. We consider this matter resolved at this time.

  Customer Answer

  Date: 06/10/2025

   
  
  Complaint: 23408446
  
  
  
  I am rejecting this response because: Again, communication efforts have been ignored, the person that called me to settle this has stopped responding several hours before the end of day Friday. The weekend has passed and I reached out again to no response all day today. I want to settle this once and for all to have no other affiliation with YES communities, and it seems like all the company does is ignore. I was told my lease would be sent to me via email along with the broker agreement, and again, nothing has been done. I haven’t been told how I’ll be paying the 2500 or when or to who, I haven’t been sent the lease like I asked and was offered to have sent to me, yet y’all consider this matter resolved?? Make it make sense. It is not resolved until I have a written agreement stating the $2500 will end everything else and NOTHING else is owed. My efforts are being ignored, but I’m sure the court won’t ignore the proof of the efforts I’ve put forth along with the proof how I’m being treated. Also, this statement says 8% but 2500 is 10% of the sales price. I ONLY agreed to the 2500 to get this over with so there is NOTHING else that can be pinned on me, yet me and my efforts are being completely ignored again. Not resolved. 
  
  
  
  Sincerely annoyed,
  
  
  
  Nancy Gillette

  

  Business Response

  Date: 06/17/2025

  After
  speaking with management, we were informed that As of the 13th Nancy has been in communication with community Manager and is coordinating a meeting to pay the $2500 broker fee. The buyer of the home is working with the community office to complete a site lease application as well. We consider this matter resolved at this time.

  Customer Answer

  Date: 06/17/2025

   
  
  Complaint: 23408446
  
  
  
  I am rejecting this response because: not resolved until I get a written statement saying I have nothing to do with yes communities or Burntwood after the payment is made. I was sent an agreement stating that once I pay, I took care of the broker agreement, but it said nothing about not being responsible for anything else. I’ve requested this when speaking to Regine and Victor and it has yet to be addressed. 
  
  
  Still annoyed,
  
  
  
  Nancy Gillette

  

  Business Response

  Date: 06/18/2025

  After
  speaking with management, we were informed that when we have with Nancy on Friday the 13th and explained to her that until the home is pulled out of the property the lease will remain in her name. The home is scheduled to be pulled on the 7th. Once I do the move out I will provide her the SODA as her statement of lease being removed from her name. We consider this matter resolved at this time.

  Customer Answer

  Date: 06/18/2025

   
  
  Complaint: 23408446
  
  
  
  I am rejecting this response because: my lease states I’m no longer responsible once my lease ends. Not accepting that answer. 
  
  
  
  Sincerely,
  
  
  
  Nancy Gillette

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My lease ended at the end of March this year. Before we left the lady at the office told us that we would receive a statement & check from our security deposit before the 30 days. Almost around the end of April we still hadnt received anything so I texted the ********** told us that they sent out the statement already & the check was pending. I asked her to repeat the forwarding address i left & i came to find out they put the wrong address. She told me they would fix it & send a new one but also sent me the statement through email. She then told me that it would take 30 days after the statement was signed/created to receive the check. ( this was april 24). She then told me that if i didnt receive anything by mail before May 24 to call back and find out what happened. Well fast forward today (May 30) i still havent received the statement or check. I called the Estates & a different lady answered & she told me that they dont know anything bc they arent incharge of that. That supposedly corporate is. I asked to speak to someone to get answers & all i get is either the manager is out or that i will get a call back. She also told me i have to wait 3-5 months for my deposit to come in which is illegal in the state of *****. I called back today & was told that the manager was told by corporate to see the ************ told me that apparently it says in progress. Then she told me that the statement i received wasnt a final copy & that my balance may change. Which again is illegal bc it has now been more then 2 months. I called corporate and still no response. I just want my security deposit back. I did all of my part when returning the house & followed the rental agreement. The least yall can do is give me the same respect & send me the deposit i know i deserve back.

  

  Business Response

  Date: 05/30/2025

  In order for us to look in to your concern can you please provide the community full name and full address? Thank you

  Customer Answer

  Date: 05/30/2025

   
  Complaint: 23395987
  
  I am rejecting this response because:

  The place is called The Estates located at **************************************************************  75407
  ************** 
   The manager is ******* ******, ***** the other two are Bianca ***** *******. 

  I attached the statement in received only through EMAIL. 
  Sincerely,
  
  ******* *********

  

  Business Response

  Date: 05/30/2025

  After speaking with management, we were informed that We have been in contact with Ms. ********* advice her that we submitted all documents and that it was in the process of been issued the staff let her know that we will look further into it to see if we have a date on when or if had already been sent that was yesterday 05/29 and today we received information that a payment issue to the address she provide on 05/01/25 that has not been cashed. When i looked at the address we notice that there was a trailer number missing we will send a request to void and reissue check. We consider this matter resolved at this time.

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in the culdasac of the Autumn Forest Yes Community. A Tree fell on my car due to the park not properly maintaining the trees. You could clearly see the trees were dead and they removed the others 2 days later after the incident to my car. The are saying it was an act of God. God did not put 5 foot of mulch around the trees to rot them.

  

  Business Response

  Date: 06/02/2025

  After speaking with management, we were informed that This resident was contacted by Community Manager last week to explain that the tree that fell was alive at the time that it fell which was shown in the pictures. The resident was instructed they would need to go through their insurance which was also what our Risk team stated to us when the incident report was submitted. There was not mulch added to the base of this tree, but it is in a wooded area where wood chippings were deposited. We quickly removed the tree from the parking pad, but this resident will need to go through their auto insurance for any vehicle damage. The resident has stated they are contacting an attorney, so should that happen we will proceed accordingly. We consider this matter resolved at this time.

  Customer Answer

  Date: 06/10/2025

  I would like for this to be reopened based on the fact that they openly admitted to dumping mulch in their statement which resulted in the tree roots rotting. They are negligent and my insurance should not be responsible. I have pictures showing the excessive amount of mulch where the trees were that had been dumped there. Thats way all the trees were dying and trees die from the roots up in case they didn't know.

• Initial Complaint

  Date:05/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im filing this complaint due to ongoing lease renewal violations, unsafe conditions, and community mismanagement at **********************, operated by YES Communities in ********For over a year, *** attempted to update my lease to reflect my name only, removing my co-lessee due to serious safety concerns and domestic separation. Ive spoken with the office in person (July 2024, April 27, 2025, May 15, 2025), left voicemails, and even contacted YES Communities Corporate. I attached a copy of the lease they sent showing both names still included, despite multiple requests. *** also notified the mortgage company, during which my co-lessee verbally acknowledged the need to remove himself but refused to act, saying they would just have to take him off.Despite all this, management continues to pressure me into signing a joint lease. This violates Indiana Code 32-31-9, which allows tenants to modify leases due to safety/domestic issues even without a protective order. Ive met those criteria, and theyre still ignoring it.Beyond my personal lease, this park is falling apart:The small kids park is unsafe, with broken, rusted equipment.The swimming pool is blocked off, though its advertised and included in our rent.Dogs roam the streets off-leash with no enforcement.Potholes the size of craters damage vehicles and endanger residents.People park wherever they want, blocking driveways.There are illegal alien /unregistered tenants, and no visible management presence to handle it.This place is *******. Residents are paying rent for a community with no order, no safety, and false promises. If these issues arent addressed, Ill be organizing other residents to escalate further with legal filings and media outreach. We deserve accountability. I also have recorded audio with the property manager stating blame to me on having to do it all myself.

  

  Business Response

  Date: 05/30/2025

  After speaking with management, we were informed that we have spoken with the resident via phone. The resident will be stopping by the office today 05/30/2025 to drop off information on her DV case, so we can send it over to legal. We consider this matter resolved at this time.