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Business Profile

Roofing Contractors

Interstate Roofing, Inc.

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Interstate Roofing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Interstate Roofing, Inc. has 15 locations, listed below.

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    Customer Complaints Summary

    • 13 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/02/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I want my new roof. I signed a contract on 8/8/2023 with Interstate Roofing. The address in the Headquarters location in ******. I asked, but did not include in the contract, that they send someone out to caulk around one of the exhaust chimneys. "We'll see what we can do"...They can do nothing evidently. I got a text in Sept saying they were waiting on the white shingles I wanted. In October--near Halloween--I got a text saying someone else was handling my account and his text was to introduce himself. The shingles should be available shortly and the job should start in the next few weeks. I have called the week before Christmas because the roof is leaking around the vent pipe. They have not returned my call. I called today and got an answering service. Have not had a call back yet. BBB should be my next stop, I figure. Below I seclected 'finish the job'. Actually, I want them to at least come out and do temp repair until the roof can be done!

      Business Response

      Date: 01/15/2024

      *****, 

       

      We certainly apologize that you are experiencing difficulties with getting your roof replaced. We have had an unprecedented amount of storm damage across the front range in 2023. The amount of roofing materials needed to sustain the excess of roof replacements has not been met by the shingle manufacturers. While the manufacturers have increased production, there has still been a lag with getting the materials into the market. 

       

      To my understanding, a representative has recently met with you to resolve this issue. The outcome of the meeting resulted in a new shingle manufacturer choice that has been confirmed available. As soon as the weather allows, we will coordinate a delivery and move forward with your roof installation. 

       

      Please kindly reach out to us should you have any additional concerns. 

       

      Thank you, 

      Interstate Roofing Management 

      Customer Answer

      Date: 01/22/2024

      The company came out and looked at the leaking and damage. Now they are requesting more money from my insurance company and evidently they will not replace the roof unless and until the insurance company gives them more money...another excuse. There wouldn't be as much damage as there is...and there is more since they came out and looked...if Interstate Roofing would have done some minor caulking in August or even when they were here to view the damages. I don't know what to say.

       

       

      Business Response

      Date: 02/19/2024

      Hello *****, 


      There were inconsistencies between the insurance company's estimate and ours, therefore we are rectifying them to ensure all parties are all on the same page. To date, we have completed your roof to minimize any further damage caused by the leaking and did so in an expeditious manner once an available shingle was selected. We have worked diligently to resolve the issues on your roofing project, additionally we want to ensure you are satisfied at the end of the project. 

       

      Please let me know how I can be of further assistance. 

       

       

      Regards, 

      Interstate Roofing Management. 

    • Initial Complaint

      Date:08/10/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a "no soliciting" sign on my front door and Interstate Roofing has knocked on our door twice wanting to look at our roof. I've explained to them that they are not to knock on doors with "no soliciting" signs. The guy that knocked today argued with me and my husband for a few minutes even though I told him it was illegal to solicit to me with the sign I had posted. He wouldn't leave until we told him we were going to call the cops if he didn't go away.

      Business Response

      Date: 08/25/2022

      To whom it may it concern, 

       

      We sincerely apologize for missing the no soliciting sign. We have taken action to remedy this situation within our organization as this is not our normal operating procedure. We can assure you that this will not happen again in the future and appreciate your feedback concerning this matter. 

       

      Best, 

      Intestate Roofing

    Interstate Roofing, Inc. is BBB Accredited.

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