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Business Profile

Roofing Contractors

Premier Roofing Company

Headquarters

Reviews

This profile includes reviews for Premier Roofing Company's headquarters and its corporate-owned locations. To view all corporate locations, see

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Premier Roofing Company has 14 locations, listed below.

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    Customer Review Ratings

    2.84/5 stars

    Average of 45 Customer Reviews

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    Review Details

    • Review fromYanet B

      Date: 09/21/2023

      5 stars

      Yanet B

      Date: 09/21/2023

      ********************* Buen trabajo de la compaa, Gracias Tienen un 10 por el trabajo

      Premier Roofing Company

      Date: 09/27/2023

      Gracias por su comentario. Nos complace que haya estado satisfecho con nuestro trabajo! Espero que disfrutes del nuevo techo.
    • Review fromVelda V

      Date: 09/20/2023

      1 star

      Velda V

      Date: 09/20/2023

      This company has no accountability. There were several glitches in communication during the process of installing the roof. 1. They blocked my sidewalk to get into the house the night prior to roof installation even though they had stated that only the driveway would be blocked in the morning.2. They messed the siding on my chimney and took several weeks to come back.3. They left shingles on my newly installed paver patio that baked in with the sun. 4. I paid my bill in full and have not received a warranty. Instead I get an invoice.5. There is no answer no matter what time you call.6. The sales representative says things will be taken care of, but nothing is done.7. I wonder if anything will be done if the craftsmanship of the roof replacement needs to be addressed.This is not my idea of good company practices.

      Premier Roofing Company

      Date: 09/27/2023

      Hello, thank you for your feedback. We strive to do our very best for every customer and we are sorry you were disappointed. We've passed this feedback along to improve our processes moving forward. We hope you enjoy your new roof!
    • Review fromCatherine J

      Date: 09/14/2023

      5 stars

      Catherine J

      Date: 09/14/2023

      **** was great, the team was awesome they did a very good job

      Premier Roofing Company

      Date: 09/19/2023

      Thank you so much for your review! We are pleased to hear our team provided excellent service. Hope you enjoy your new roof!
    • Review fromAlissa S

      Date: 09/12/2023

      1 star

      Alissa S

      Date: 09/12/2023

      Premier Roofing replaced our roof approximately ******************************************************************************* the original installation by Premier Roofing. Premier left gaps in the top layer, exposing the structure. Premier has been non responsive to multiple requests for resolution. I'd highly recommend against using Premier Roofing for any roofing needs unless you personally inspect the final installation. Do not rely on them to stand behind their workmanship.

      Premier Roofing Company

      Date: 09/19/2023

      We are very sorry for your frustration. We have passed this information to your local branch and made them aware of the issues. Please continue to reach out to them for further assistance. Thank you for your feedback.
    • Review fromOtilia M

      Date: 08/21/2023

      5 stars

      Otilia M

      Date: 08/21/2023

      Muy buen trabajo y muy eficientes todo el proceso bastante rpido y fcil. Muchas gracias a todo el equipo

      Premier Roofing Company

      Date: 08/30/2023

      Muchas gracias por tomarse el tiempo para dejarnos un comentario. Nos alegra saber que est satisfecho con nuestro equipo y esperamos que disfrute de su nuevo techo!
    • Review fromTerry M

      Date: 08/18/2023

      2 stars

      Terry M

      Date: 08/18/2023

      Overall I would refer to their work as average or below since they were back onsite within 6 months to repair buckling shingles and an irregularity in the ridge cap. There corporate accounting department in an entirely different situation, I think it would be better referred to as a "Den of Thieves" than a legitimate accounting department. We signed a contract for *********$ dollars for the roof replacement and made the down payment as required of 12,783.13$ on 10/7/22. The roofs were replaced and our account was in "final review" then we received a final bill for 29,549.63$ on 3/14/23 with an outstanding balance of *********, I guess a signed contract means nothing. Since that time we have paid an additional 7,623.25$ on 5/25/23 which was the remaining insurance settlement for the roofing portion of our claim. So at this point we have paid 20,406.38$ on a ********* signed contract. We took our concerns to the local Premier Roofing office with documentation in March after we received the final billing which seems to have done nothing to resolve the billing issues. Since we received on 7/31/23 an email from Premiers accounts receivable department requesting immediate payment of the outstanding balance of ******** or our account would be sent to a collection agency.I wish you better luck with Premier Roofing Company if you should choose to use them than we have experienced.

      Premier Roofing Company

      Date: 09/19/2023

       Thank you so much for your feedback. We sincerely apologize for any damage caused during your roof replacement project. Your satisfaction is invaluable to us. We are certainly disappointed we did not meet the ***** but going forward will ensure this does not repeat itself. 

      Our staff will commit to improving and give you the star service you deserve, should you choose us again. Please accept our heartfelt apologies in the meantime.
    • Review fromVal V

      Date: 08/18/2023

      1 star

      Val V

      Date: 08/18/2023

      A rep came by my house telling me that they were doing work on another house in my neighborhood that had hail damage from a recent storm. Offered to look at my roof and said he could show me pictures if there was any damage or repair needed. He assessed and then proceeded to show me pictures of my roof and other materials that had damage and stated he believed that it was in need of repair. The roof was the original roof and has never been replaced. Asked to call my insurance company and talked to a rep and verified my info. I thought they were just going to send someone out to look at it and assess. But at the end of this ordeal I had filed an unintentional claim. I spoke to the insurance adjuster who informed me that a claim had been filed. He scheduled to come out. Meanwhile the rep kept calling and wanting to know when the adjuster was coming out so that he could come too and walk through the assessment with the insurance adjuster. I at no point hired this company or requested they come back and did not provide any further info. I felt their attempt to get my business was misleading and as you can imagine my roof was assessed and is NOT in need of repair. And now I have a claim with my insurance company.

      Premier Roofing Company

      Date: 08/24/2023

      Hello, thank you for your review we appreciate your feedback. We've reached out to you directly to discuss this review further. 
    • Review fromMichael C

      Date: 08/17/2023

      5 stars

      Michael C

      Date: 08/17/2023

      Everyone was awesome. Crew was super efficient. *** was timely with all responses. ***** made sure we knew what was going on day of project and had no questions throughout the day.

      Premier Roofing Company

      Date: 08/24/2023

      Hello! Thank you so much for your review, we appreciate the feedback and are glad to hear our team provided an excellent experience for you. Enjoy the new roof!
    • Review fromAngelica M

      Date: 08/15/2023

      5 stars

      Angelica M

      Date: 08/15/2023

      Great company guys I recommend ****% call mami he will help you !

      Premier Roofing Company

      Date: 08/24/2023

      Hello! Thank you so much for your review, we appreciate the feedback and are glad to hear our team provided an excellent experience for you. Enjoy the new roof!
    • Review fromMichael B

      Date: 08/11/2023

      5 stars

      Michael B

      Date: 08/11/2023

      I worked with the ******************************** and got my roof replaced for a hail storm that happened this spring. They did my gutters as well and did a great job. ********** And ************ Were very helpful throughout the process. I highly recommend this company.

      Premier Roofing Company

      Date: 08/24/2023

      Hello! Thank you so much for your review, we appreciate the feedback and are glad to hear our team provided an excellent experience for you. Enjoy the new roof!

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