We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Shoe Repair

Cobblers Plus

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Shoe Repair.

This business has 2 alerts

Complaints

Customer Complaints Summary

  • 26 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/27/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 16,2023 I left two shoes Cobblers Plus for an orthopedic lift to be put on the sole. I have done business with them before and was very satisfied. I was told the shoes would be ready in 7 to 9 days., I called late in Dec. because I had not heard anything. I was told they were being finished as we spoke. I did not believe him. Shortly before Dec. 25, 2023 when I called the phone number no longer worked. Finally I drove by the business and there was a note saying they were moving to new facilities. On their website they had a drop off for shoes at 13918 /e Mississippi Ave. ste. 458, Aurora. So I sent a letter asking for the shoes to be returned, even unfinished. Would appreciate the money refunded, but mainly I need the shoes. They are worth over $200. No response.

  • Initial Complaint

    Date:02/27/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Much like many of the other complaints and reviews (Google, Yelp, et al), our boots and money were stolen from the company. I dropped off three pairs of boots on 11/29/23 and was told to pay in advance. They said it would be two to three weeks until they were ready. I called three weeks later (12/20), and they said they needed another week. I called the next week and multiple times after, and the phone line was down. I went to the store and they had a sign on the door that said they were moving locations. Over the last two months, I have called hundreds of times on all three of their listed lines, and none of them work. As of a few days ago, I found out their website has sold and their business is listed as "Permanently Closed" on Google. I (and I'm sure everyone else) would like their money and shoes back, but there is no way to contact the business or business owner. I have had to contact my credit card company to get refunded (still in investigation and pending phase), but I would still like our three pairs of boots back.

  • Initial Complaint

    Date:02/26/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped three pair of boots to be resoled and prepaid early Dec. I received word that they were ready to be picked up on 12.23, I told them I’d be by after the holidays to retrieve them and was told that was fine, call beforehand as they may have moved. That’s the last I heard from them. I stopped by on 1.3, I have messaged several times, called & sent a latter via USPS, no response. Now I am out three pair of boots worth $1000 which hold sentimental value, and prepaid $310 for services. Their listing says they are permanently closed. Can you help? I just want my boots back.

  • Initial Complaint

    Date:02/26/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I left an expensive Ferragamo handbag for repair and paid repair and shipping postage back to me at the time. I was told after Xmas and in January started calling. Have never been able to reach them and store is now closed. All I want is the handbag. It was left to me and is a vintage piece.

    It was a light beige structured leather bag about 14" x 16" size highly polished leather.

  • Initial Complaint

    Date:02/25/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dropped off my wife's Ugg boots for sole repair November 2023. Store closing effective December 2023, with no store communication with customers as to their closing. I was required to pay $65.00 up front to the owner (receipt ticket #8911), with a 4-5 week estimation of repairs.

    Store owner knew he was being evicted from his location and knowingly stole my money and kept my wife's boots, with NO customer communication. At this point, I just want the boots returned to me.

  • Initial Complaint

    Date:02/22/2024

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    At the beginning of December 2023, I dropped off a pair of Manolo Blahnik suede pumps, worth well over $400, to be re-soled and cleaned. They are a gift for a friend who lives abroad, and I needed them by the last week of December in order to give them to her while she was stateside for the holidays. I went in to pick them up on December 27, and to my horror, I found that the Cobblers Plus building had been vacated and abandoned. A neighbor said they cleared out in a hurry that morning, taking everything with them. It has been two months since then, and I still have not been able to get ahold of them (phone lines disconnected, instagram account made private). I either need $500 in compensation for the shoes and what I paid them, or $150 and my fixed shoes (which includes the amount it will cost to ship them to her). This experience has been horrible, and I warn anyone who tries to use their services.

  • Initial Complaint

    Date:02/06/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped off one shoe to be repaired in October 2023. They said it would take a few weeks. About 6 weeks later I called to see if it was ready. It wasn't. They said it would be ready that Saturday. I went to pick it up that Saturday and it wasn't ready. In about another week they called to say it was ready. When I went to pick it up a little more than a week later, the business had completely disappeared. A sign on the door said they had moved and to check their web site for more information. There was no information on their web site. Their phone is disconnected. Several others on Yelp and ****** reported the same story Replacement boots will cost $160 + $30 for the inserts. I paid $40 in advance for the repair.

  • Initial Complaint

    Date:02/01/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company had three pairs of my shoes totaling over $4000. They had my shoes for over two years. I finally got one pair back. Now they have two pairs and they closed their business and have provided no way to contact and get my shoes.

  • Initial Complaint

    Date:01/23/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped my boots off at the end of November 2023. I pre-paid to have the soles refurbished and leather cleaned ($75) . They were promised back to me on 12/5. I went to pick them up in late December and there was a sign on the store at *************** indicating they had moved. I called the number on the business card and the phone was disconnected. For the past month, this is what the website says We are in the process of relocating to a larger facility and will have our new address posted asap.At the moment our phones are in the process of transferring over so they may still be down.We have a temporary PO Box set up for mail in orders at:******************************************************************************************** For all local drop of repairs we will be up and running shortly and if you are picking up any items we will be calling you shortly to deliver or mail out your items.I continue to not have my boots which I have already invested the same amount I paid for the boots originally. I have tried to locate an alternate means of contacting them and there is no email. I filled out the contact form on their website. No reply. I am not willing to go to the new address to find them closed. Further, note that when I went to pick up my boots in December, I checked their ****** page to make sure they were open. It said they were open and there was no message indicating they had moved.

    Customer Answer

    Date: 02/01/2024

    I have still.not heard from this business and their number continues to be out of service.  How can I find an email or some other alternate method?  I paid $100 to have my boots refurbished and winter is half over now.  ****

  • Initial Complaint

    Date:01/16/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I sent a pair of boots to this business in October. They refused to let me know they even had the boots until I complained. Once I did they lied and said they'd shop them out in a few days. They didn't ship them out until I complained again. Then when I finally got the boots(3 months later) they had completely ruined them. I think purposefully. They're not wearable and it's going to cost a lot to have them fixed. The company is refusing to give me a refund, or explain why they ruined them. All I can get is then pretending they can't get in touch with me, which is a lie. This place should not be allowed to do this.

Cobblers Plus is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.