Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/11/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a service, via Cobblers Plus website to have sole protectors installed on a pair of my wifes **********. That was on 12-6-23, on 12-19-23 I contacted Cobblers plus and confirmed they had my shoes but had yet to complete the work. I spoke with an older female on the phone and then a male party to have return shipping address changed so that the shoes were delivered to a more secure address. On 12-23-23 a *** shipping label was created. The shoes were never placed in the possession of ***. On 1-9-24 I began to inquire about the shipping issue to find that the store front has been shuttered, the phones no longer work, and the gmail address has been closed. The website states they are moving locations but fail to disclose a new address. The announcement also says they are working to transfer phone lines. *** also attempted to reached out via social media accounts and have received no responses. Ive read a recent review from a week ago of an individual who arrived at the shop to find it shuttered as well. Which means this business has been radio silent for over a week, removing inventory and personal property of others with no forewarning or communication on returning such property in a timely manner. I plan on taking legal recourse if not resolved.

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/23/2023 Two pairs of Birkinstocks were sent to Cobblers Plus **** for new upgraded soles and reconditioning. The website stated that it would take two - three weeks for compleation and delivery. I have been trying to contack the company for the last two months via Emails and calls but no response.

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I made a purchase on 12/5/2023, I never received any confirmation of my order or anything of the kind. *** tried contacting them by email and phone to request a refund. It is now 12/16/2023 and I still have not heard from the company. Nor have I received the items purchased.

• Initial Complaint

  Date:09/18/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 28, 2023, Cobblers Plus received a pair of Birkenstocks that I mailed to them for repair. In speaking with *****, the owner, before sending them, I was told a repair would take about two weeks. When I heard nothing, I spoke to ***** on 8/16. He said that he would send me an receive an invoice later that day. Two weeks elapse, so I called again on 8/30. This time I spoke to ***, who told me he had performed the work and that ***** would call. Crickets for a second time. On 9/8, ***** picked up the phone and said she couldnt locate the shoes. I was supposed to hear back from her that day and I didnt. The next day I called again and the owner assured me they were looking for them. At that point, it was clear that the shoes had been lost and that I told him Id consider the matter closed if he would reimburse me the $17.10 shipping fee. Again, more crickets, so Wednesday of the following week rolls around and I placed my fifth call. ***** assured me he was looking for them. I again offered to settle by accepting a refund for the shipping. Another five days have elapsed, those crickets are now louder than ever.